PowaKaddy Anmeldelser 975

I had a new electric trolley for Christmas, but unfortunately the height adjusting locking nut was broken. I contacted Powerkaddy and spoke to James, who couldn't have been more helpful. He posted the replacement that day and I received it very quickly, allowing me to play the next day! This was a seamless process and the replacement fitted perfectly.... Thanks to the expert efficiency of Powerkaddy and their staff, thank you James.

I own a CT8 which I have had for a year. It has been back once for a noisy motor, battery status light failure and also a sticky on/off switch. All fixed BUT the on/off switch is useless compared to Motocaddy. It's press and hope. It's easier to wind speed to zero.
The winter wheels are also a waste of time - they fill with mud and then become impossible to clean. I've resorted to buying some hedgehog wheels instead. I won't buy another Powacaddy.

After 6 months I returned my CT6 back to PowaKaddy as my trolley was crunching and screeching, it has since been back 4 more times each time being returned saying they couldn’t find a fault even although they have replaced the motor, gearbox etc, the past twice I could hardly take it out the box as it had so much axle grease on it, my trolley is now 18 months old and is worse than ever, I am extremely disappointed in the service
When any item is purchased and there is a fault the company gets 2 chances to repair after that it has to be replaced as the item is not fit for purpose

Achat en 2020 (944€). Perd une roue en 2021 (Garantie), perd une autre roue en 2023(282€), variateur cassé en 2024 (220€) et à nouveau cassé en 12/2025 (j'attend une réponse !).
Vraiment bien déçu...

Nine months ago, in a moment of misplaced optimism, I retired my old and faithful Powakaddy Robokaddy and upgraded to the Powakaddy RX XL Plus Remote Golf Trolley. And I regret that decision. This review is written after nine months of use.
Before I go any further, I should say this: my regular playing partner Paul owns a Motocaddy remote trolley. It suffers from many of the same flaws. This leads me to suspect that a far-off Chinese factory is churning out the same cursed motors and remote-control systems. Paul does not recommend his trolley either, which feels like useful corroboration rather than comfort.
The single worst feature of the Powakaddy RX is the delay between pressing a button on the remote and the trolley responding. It’s not a slight hesitation—it’s long enough to make you question whether you actually pressed anything at all. By the time the trolley reacts, you’ve already overcorrected, so it lurches off in entirely the wrong direction. Steering becomes a constant cycle of understeer, oversteer, apology, and mild rage.
Direction changes are equally baffling. Instead of smoothly adjusting course while moving, the trolley insists on stopping completely, turning on the spot, and then setting off again. Why this thing cannot change direction fluidly while in motion is beyond comprehension.
Setting the trolley off in a straight line is an exercise in hope rather than engineering. Even on only slightly uneven ground, it lurches around like a drunken sailor on shore leave. The front wheel, theoretically there to provide guidance, does absolutely nothing to help.
Stability is another low point. The main wheels are set too close together, making the trolley alarmingly prone to tipping over. By comparison, the Motocaddy wheels are sensibly spaced further apart, which only adds insult to injury. There is an anti-tip wheel at the back, but it’s too short to be effective. It also folds underneath when the trolley is collapsed, which sounds clever until you realise the Motocaddy’s version can actually be extended and, you know, works.
I also bought the Powakaddy trolley bag to take advantage of the much-vaunted Mag-Lok system. This turned out to be less than useless. It simply does not work, which is impressive in its own way given how much effort went into marketing it.
When walking with the trolley and attempting to steer it manually, it has a worrying tendency to pull violently to the right, as if it’s desperately trying to escape into the nearest bunker or lake.
At 14kg, it’s not outrageously heavy on paper, but in practice I still find it an unwelcome lump when lifting it into the boot, especially after a round spent arguing with it.
To be fair—and fairness is important, even when reviewing a hateful machine—there are some positives.
The single-button release to collapse and unfold the trolley is good. The battery is relatively light, lasts a long time, and recharges quickly. The remote control itself is small, rechargeable, and fits neatly into a holster on the trolley. The range between the trolley and the remote is superb; it has never failed to respond due to distance, which is ironic given how often it fails to respond promptly. And mercifully, the trolley does not stop automatically after a set number of seconds—a feature on the old Robokaddy that I always found irritating.
Unfortunately, these positives are not enough. A remote trolley’s primary job is to go where you tell it to, when you tell it to, without behaving like it’s had one too many at the clubhouse bar. On that most basic requirement, the Powakaddy RX fails spectacularly.
If you’re considering one, my advice is simple: don’t.

I had a fantastic experience with PowaKaddy. They replaced my 4-year-old battery under warranty free of charge, and the whole process was completed within just 6 days. Very pleased with the service overall – quick, efficient, and hassle-free! Highly recommended

⭐️⭐️⭐️⭐️⭐️ customer service.
Contacted support at Powakaddy and Daniel was excellent. Very professional. Understood my issue with my battery and resolved swiftly. All sorted in less than a week. Super service.

Unfortunately there have been a few issues with my FX7 so I have needed support from the technical team on more than one occasion. Daniel and the team have always responded quickly and taken the necessary action. My latest experience was marred by the poor collection and delivery service provided by DPD, hence the 3 star review but the tech team did their best to sort things out.

I bought a new powerkaddy golf trolley but the battery keeps running out after 14/15 holes
Contacted poerkaddy but there support is useless
I did manage to get somewhere however at first i was told it would be back before Christmas and then it wouldnt and that they would not supply me with a replacement battery whilst mine was bing tested so no golf at Christmas till mine is replaced still not great service

My lightly used CT6 failed when some 4 years old, which in itself is poor. But with some great help from Powercaddy technical department and advice on spares, this trolley and the fairways are once again reunited.

The battery on my Powakaddy FX5 stopped working and failed to charge after 4 years (minimal use on the course) and despite them offering an extended warranty when purchased, Powakaddy were not willing to assist in replacing the battery. Disappointing a product failed so early on, would have expected significantly longer considering it was used 6-8 times per year. Poor customer service. Would not recommend.

I brought a PowaKaddy CT8 . It was a few days after the 2 yr warranty the wheel axel feel off and it had been stopping , Starting. An agent replaced a pin at no charge and it worked. A couple weeks later a noise in the right wheel appeared again and the speed button didn’t control the unit again and it stopped and started. The wheel came off again. Took it back and I was charged £140. Again a month later the same noise again. I had spoke to pk previously and just got it’s no under warranty. I hardly use the trolley. Once a week in Summer and Carry in winter. My course is a flat 9 holes too. I bought this trolley to last and turns out 2 years for over £1000. Pk CT8 EBS. Very upset and disappointed!

I recently purchased the PowaKaddy seat but had I problem fitting it even thought I thought I was following the instructions to the letter!
James in customer support sent a picture of the correct setting and although really awkward to do it worked a treat.
Thank you to James for a speedy and professional response.
DFW

Thank you for your reply Hans, your contract of sale is with your retailer. We would be happy to collect the faulty item from your retailer for repair or replacement. Had you purchased the item locally in the Netherlands of course your contract of sale would be with the retailer in the Netherlands and return would have been more convenient for you. As you chose to have the item exported to you then of course we would imagine that the contract you have with the retailer explains that as this was your choice then in the event of a claim you would need to return the goods, this is a normal retail expectation. We are sorry that you are disappointed, we are the manufacturer and your contract is with your retailer.

I bought this product online, with the Netherlands as regular shipping option — Nowhere was it indicated that the warranty wouldn’t be valid in the Netherlands. Now that there are issues, neither the retailer nor the manufacturer is responding. After-sales is zero: no service, no accountability. My advice: avoid frustration and stay far away from this brand. Hopeless!

Powakaddy DLX Lite FF trolley has a major design fault and is not fit for Autumn/Winter rounds of golf.

Grass, earth gets picked up really easily trapped in the bag rest area above front wheel which blocks the wheel and needs clearing every few holes with a sharp implement.

Wrote to Powakaddy who acknowledged message feedback but offered no solution!

Do not buy this trolley unless you enjoy interrupting your round every few holes to do maintenance.

This latest reply from Powakaddy shows complete distregard for the inadequacy of their product. Absolute nonsense to suggest my course is any different to majority of UK courses in Autumn. Your design is faulty and push trolley should be able to operate in normal Autumn playing conditions.

I was going to kent on a visit,
I was having a problem with my powakaddy trolley and called in to see them. The team were very friendly and took my trolley off of me.
3 hours later they rang me to say it was fixed and i could pick it up.
First class service
Very friendly staff
Thank you Phil

Bonjour.
J'ai commandé une Unité de contrôle de vitesse au lithium pour mon chariot de golf Mocad 2.5 ou 3.5 le 27 août 2025. N°commande 20649844.
Le 29 septembre, Celui-ci est au statut "livraison réussie"sur le site de suivi de livraison N°d'expédition : JZHY79811657513.
Malheureusement je n'ai jamais reçu le colis.
Par mail, je demande quel est le problème...
Réponse : "on s'en occupe et on revient vers vous"
Malgré des relances journalières, dans lesquelles je demande notamment un remboursement.
A ce jour plus aucune réponse de leur part et pas de remboursement...
Je suis decu et très en colère, j'ai l'impression d'avoir été arnaqué...
C'est honteux de ne pas répondre à ses clients, et trouver une solution rapidement
SAV déplorable...
Manque de professionnalisme ou site frauduleux...Chacun se fera son opinion.
Cordialement.
P.LAPREVOTTE

De plus, Suite à votre réponse, je laisse mon avis car la commande a été passée sur le site de powakaddy.
Donc mon interlocuteur est bien powakaddy et pas mocad.
C'est a vous de régler le problème avec votre fournisseur Mocad et pas moi.
Je reste à votre disposition pour vous fournir les éléments de commande sur le site de powakaddy...

Great customer experience. Had an issue quickly resolved, and part shipped the very next day. Great work to all the team at Powakaddy and James who helped me with the issue.

Few issues - not great initial response but then world class resolution.

Bought a Powakaddy CT6 compact 2 years ago. My last trolley lasted nearly 18 years without issue. So when this one started to make unwanted noises it was straight to my local service agent. Whilst advised it was fixed it soon became apparent it wasn’t. I contacted James at the Powakaddy customer service team who couldn’t have been more helpful. By this time the 2 year warranty was almost expired. James and team arranged a courier to pick up and repair my trolley at the manufacturer. I live in the Highlands so the trolley has been on a 1000 mile + journey. All fixed and back with me on the course. A huge thanks to James and his colleagues in the customer service team for showing us how it should be done. Calvin