PowaKaddy Anmeldelser 

I’ve had a mixed experience with PowaKaddy. While their customer support responded promptly and managed to resolve my issue quickly, the fact that products like wheel pins and parts aren’t easily available locally is frustrating. The resolution was satisfactory, but it’s clear there’s room for improvement in accessibility to replacements.

Excellent service from the team at PK.. Problem identified with my CT6 and fixed quickly without any dramas.

The professionalism in the way my problem was dealt with from powakaddy thank you.

Far and away the best customer service of any company I’ve dealt with. Their after sales service has been phenomenal. So polite, helpful and quick to resolve the issue even with the trolley out of official warranty.
Would highly recommend the trolley anyway but when added to to service they provide it’s a complete no-brainer for me. Will definitely return to make future purchases.

Further to my initial communication, which was excellent. My battery was returned in 3 working days. Absolutely brilliant. I recommend this company wholeheartedly.

Fast reliable service I’m very happy

I enquired about some bolts that had come loose on my trolley so I could order them. They offered to send me them at no charge. Great service.

I would like to mention my experience with this company and you can make up your own minds
Bought two RX I remote trolleys in February 2023. One for my nephew who is disabled with cerepal palsy. Within 60 days my nephews trolley was replaced due to electrical issues as it = just set off on its own, this was caught on the clubs CCTV. He was in the clubhouses and the trolley set off on its own.
Within months mine did exactly the same and was returned to Powakaddy who stated they would repair it, after a few weeks the trolley was on its way back to them with the same fault. Since then the trolley has set off on its own and ended up in a brook and luckily did not fall in the water as was supported by a branch.
Yet again I have had to send the trolley back to them due to electrical issues.
I have lost confidence in this product, what would happen if the trolley took off and caused damage to a third party. Don’t think Powakaddy would pay as they wouldn’t even cover trolley hire when mine was being repaired.I have requested a replacement as the faults have occurred whilst under warranty and awaiting a decision before I decide on my next course of action.

The reply shows the trolley has been returned on two occasions of which they have not resolved the issue.
Jury out on the third attempt.

Replying from last post fx3 2025 comes with usb charging port but my 2025 model does not have this feature very disappointing when on your website states
The All-New 2025 Powakaddy FX3
With a bright 2.3” full-colour widescreen display, showing speed and battery status the FX3 provides the perfect option at a mid-price point. Now fitted with fast charging USB-C.

Available in Stealth Black and with optional self-sensing Electronic Braking System (EBS™) automatically slows the trolley on steep inclines.

Rotary power dial on 4 year old FX3 suddenly missing ( no idea how or where but very surprised).
PK sent new part free of charge immediately.
Excellent service.

Wow
Had a problem with my Powakaddy, I called the technical support line and talked through my issues. They immediately talked through options and took complete ownership. Their knowledge AND customer service is out of this world and I cannot recommend them enough, a BIG thank you
Paul

Broke a part on my trolley I won in a golf comp, had no proof of purchase but the guys managed to sort out a replacement part for me. Absolute life savers.

I was in the market for an electric trolley. After much research and deliberation, Powakaddy came out on top for my needs. Any questions I had were answered with ease by both sales and technical advice.

I ended up buying the CT10 which I have to say is a decent, sturdy bit of kit, easy to fold down and put up.

The 3.5 portrait screen makes looking at the holes easier and gives me a clear picture of where I'm hitting, ok, it hasn't improved my game but is that really Powakaddys fault!!? You can lead a horse to water and all that! :)

Something to note, to get the full hole view on this trolley you need to update the courses you play at via the app in the Advanced Hole View tab, it doesn't come preloaded, but as there are 40,000 courses I really would not expect Powakaddy to be able to do that as the storage would need to be imense and that cost would need to be passed on, so 5 minutes downloading my courses is perfect.

All in all a great bit of kit and a great company to deal with.

My FX5 trolley developed a fault where the rhs rear wheel kept coming off. This was due to the securing chamfer in the connecting mechanism wearing away. I took pictures and sent these to PowakKaddy , with a description. Within 24hrs they had contacted me and despatched a complete new wheel, which I received less than a week after it became defective. Well Done All.

Bought FW7s trolley a few years ago I have had nothing but trouble with Screen misting up and becoming U/S.
Had 3 new handles and several new circuit boards fitted at my expense and still the problems reoccurred
Understand now that Powakaddy have discontinued this Model
Poor quality made in China
DO NOT BUY this trolley

Powakaddy products really bad, shabby components been used, to the point one of the reps suggested a person should never use ur trolley out of the fairway, got the rt1 for 1750 and all I'll say is what a ripp off for the quality of product. Pictures and videos to come about shabby parts and software crashes. I have spent a lot of money over the last 35 years playing golf and have never felt so ripped off more than this. Eventually after months PK are sending a replacement part i have to fit and pay for the import charges, if you value warranties and a quality product powakaddy is one to steer clear of.

Last Tuesday I contacted Powakaddy to see if I could purchase a replacement brake unit for my Micra push cart trolley, having scoured the internet, ebay etc, without luck.
Not only did they send me a unit completely free of charge, but it was courier delivered, and arrived less than 24 hours after my initial enquiry!
What an Excellent service, cannot praise the company high enough.

Hi,
I bought as Powakaddy CT8 golf buggy about 18 months ago for use in NSW, Australia. It is perfect for the job that it does – it’s an electric golf buggy with built in GPS, light weight, stable, easy to setup, etc.
I have had two problems with the unit and both were fixed very promptly by a fantastic warranty and support service.
We were on the road for one of the events, where the battery/motor developed a problem and wouldn’t “drive” the unit. I worked with the local Drummond golf shop to diagnose the problem, they contacted Powakaddy and parts were shipped overnight to country Victoria.
The next event was a degraded on/off button. Again, Powakaddy shipped parts to me overnight-, and the parts switched over very easily.
It is always good to read positive product reviews but reviews of post sales support are very supportive of one’s purchasing decision.
I highly recommend the Powakaddy organisation for the post-sales support.
Hope this helps!

Cheers
Brian

The help I received when reporting my fault with my CT8 powakaddy was really impressive from start to finish. The agent was curteous and helpful and guided me through the process of what they would do and the timeframe in which it would happen. The collection, repair, and return were extremely prompt. The fantastic service exceeded all my expectations. Well done Powakaddy and thank you 10/10 - David Huw James, Bridgend, South Wales.

I have a 4 year old FX3. Two months ago, the display just stopped working, completely blank. Contacted local repair guy. He was very helpful but diagnosed that I would need a new handle unit. Cost £120. Paid up.
Three weeks ago the whole electronic system packed up including the new display. No display and no power
to the wheels.
Contacted the same repair guy. He was in the area so called at my home. Diagnosed the electrics control unit had packed up and showed me where it had burnt out. Fitted a new control unit different model and tested. Now working.
Checked battery and found no issues with i
Cost £90 plus vat.
So ive now spent £200 on repairing a trolley that cost £500 and has been very lightly used.
I wont be buying any more Powakaddy electric trolleys.
I got really good service from the repair shop and his price was very reasonable considering what he did. My complaint is the fact that that these parts failed after a reasonably short time and light usage. The fact that the replacement control unit was a upgraded version tells me that the original one was a substandard one.