Andrew Looked after me yesterday. I had a new router which had to be installed properly and he talked me through every step of the way. He was patient and helpful and never made me feel bad as some... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
POP telecom provider the user with an email address whereby you can contact them directly to sort out any problems. They respond promptly and act!!. Vale for money - no sitting on a telephone in a lo... Vis mer
Generally a good experience with those I’ve spoken to for tech support and account queries. Short to no wait times appreciated. Cherry from tech support helped reconfigure our modem/router effectivel... Vis mer
On the day of switching over to Pop, I had some technical difficulties so called tech support. Alfred was great - super helpful and we resolved the issue quickly. However, the experience before... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
POP telecom
Kontaktopplysninger
PO Box 12927, CM4 9YW, Ingatestone, Storbritannia
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 16 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast and to the point
Fast and to the point - I was online within 4 mins of upgrading to full fibre. Cris was great
Alfred helped me sort the wifi out no…
Alfred helped me sort the wifi out no problem. He figured out it was a set up issue straight away and was sorted in 20 mins great guy
Cris was very helpful
Cris was very helpful. He clearly understood the problem I was Having with my phone and was very proactive finding a solution. He insisted on me testing my phone before he rang off. Thanks Cris
This echoes all customer service contacts I've had with Pop Telecom over the best part of a decade.
Cherry was extremely helpful
Cherry was extremely helpful, experienced, and was very swift
Internet restored within 24 hrs.
Cris was a tremendous help when I was experiencing many drop outs. An Openreach subcontractor appeared the very next day and solved the problem instantly. Cris telephoned me to say that the fault has been corrected and to monitor any dropouts and get back to him if have any problems in the next 48 hours. I could ask for nothing better re the help I received.
Prompt service sorted my problem and…
Prompt service sorted my problem and patient with me
Thank you Criss
I spoke to a gentleman named Cris who…
I spoke to a gentleman named Cris who was most helpful in helping me get back on to the Wi-Fi, it was probably my fault but he was friendly and patient , thank you.
Soon sorted.
Cherry sorted my problem out very professionally, and it was a pleasure to talk to her.
no problems
Kind and helpful
Josie was very helpful and kind over the phone 👍
Brilliant customer service
Josie sorted my phone that I could not make calls on super quickly. A brilliant service!
Router help
Ran into some trouble setting up my router, called the technical support line and was helped by amazing Alfred! He was quick, efficient and very kind. It was a pleasure:)
Cherry sorted out quickly the problem…
Cherry sorted out quickly the problem and was very polite and professional
Didn't take me long to get connected…
Didn't take me long to get connected phone answered by Cherry very polite and helpful had a bit of a job to understand her at first but I'm 87 and don't hear too well
Cris was absolutely brilliant and…
Cris was absolutely brilliant and solved my issues very quickly for which I am extremely grateful. Thank you Cris.
Andrew
Andrew, technical support, was very patient, and diligent when sorting out my telephone issue, without fuss. He was polite & respectful of my person and time.
Thank you Andrew.
Had a problem with outgoing landline…
Had a problem with outgoing landline calls. Josie was very helpful and sorted it for me in 20 mins. Apparently just had to reconnect and reboot
Had a problem with landline.
Had a problem with landline.. Rosie was very helpfull and sorted it out.
Superb customer support despite the problem being persistent
Despite the problem being persistent, the service advisor Alfred was extremely helpful, going from the chat to calls to email as required. He even encouraged me to email if the problem re-appeared, and responded within minutes when it happened again.
Pop Telecom
The customer support agent, Cris was very helpful with my request, explained everything thoroughly and professionaly.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








