I thanks a lit for the great service I received. I am actually a loyal customer since few years. In the last case, unfortunately the UPS delivery company lost my parcel, it's never been found. Poppers... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Second package i ordered both have had issues with leaky bottles. This one was vacum sealed packed in foam wrap. No smell, Only money lost.bottle per order isnt bad when shipping over seas.
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I've been using these guys for nearly 3 years and I've never had an issue with their products. Always arrived really quick (to UK) with tracking number. I only use them because you cannot get genuine... Vis mer
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Updating my review as the company did eventually get in touch with a solution - updating their response time on their automated email response might assist in future. Order placed on 22 Jan not r... Vis mer
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Informasjon om virksomheten
Om Poppers Aromas
Skrevet av virksomheten
Poppers Aromas is an e-commerce website specialised in selling poppers online.
Founded in 2005, Poppers Aromas is now a leader in the poppers market worldwide. On our website, you will be able to find sex boosters, poppers accessories and more than 90 Poppers references.
Choose the best aromas from the best brands: Everest Aromas, Jungle Juice, Rush, Amsterdam, Blue Boy, Amyl, Lockerroom, Jolt, among others.
Fast delivery in Europe & Worldwide! Our parcels are sent within 24-48 hours after placing an order.
If you ever need assistance or advises, our customer service is at your disposal. You can contact us at +44 20 3445 5897 or contact@poppers-aromas.eu.
Founded in 2005, Poppers Aromas is now a leader in the poppers market worldwide. On our website, you will be able to find sex boosters, poppers accessories and more than 90 Poppers references.
Get the best quality poppers at the best price
On Poppers Aromas, be confident that you will find something for every occasion and desire. Bottles from 10 to 30ml of the strongest formula!Choose the best aromas from the best brands: Everest Aromas, Jungle Juice, Rush, Amsterdam, Blue Boy, Amyl, Lockerroom, Jolt, among others.
Security & Privacy
Poppers Aromas guarantees a secure platform, for you to buy online safely. We respect your personal data scrupulously, so they will never be sold to third parties or used for purposes other than those established on our website. You can unsubscribe from our database at any time.Fast Discreet Delivery
As we know our customers' privacy is essential, we always pack our products in a safe and anonymous way. Our parcels are sent with no mention of what's inside, nor our website name.Fast delivery in Europe & Worldwide! Our parcels are sent within 24-48 hours after placing an order.
If you ever need assistance or advises, our customer service is at your disposal. You can contact us at +44 20 3445 5897 or contact@poppers-aromas.eu.
Kontaktopplysninger
Storbritannia
- contact@poppers-aromas.eu
- www.poppers-aromas.eu
3,6
Middels
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No support.
After 2 week when i received last order. Nobody respond there. Because more bottle was empty. I think they is onw pweson and they know about empty bottles....
Now was 2 order with empty bottles. Forst time was only 1. Now more
21. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello,
We refunded your empty bottle and we're sorry for this incident.
The bottle that was not empty was replaced after you discussed it with our team.
Please send us pictures as soon as you receive your order because it's hard to do a follow up after a few months.
Best regards,
Your Customer Service Team
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE . I think this is a scam .
I made a purchase,which I haven’t received the products yet.
I sent 3 email asking about the product/ delivery/ I haven’t even received an order confirmation email . No replies.
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello,
Edit after solving the issue:
You didn't receive the order confirmation because you made a typo in your account email address, that was the reason of your first contact. We solved this issue and we asked you kindly to modify your review according to your real experience with us.
It is mentioned in the automated response you received three times that it is better to not send several emails because it slows down our response time for everyone, and we would get back to you in 5 to 7 days, which we did ;)
---
We invite you to check our other online reviews to see we're a legit business and we do our best to help our customers ;)
We don't find any conversation or orders with your nickname, please update your review with your order reference in letters or send us an email with a clear title so we can see it quickly in our daily 80 emails flow.
We hope we'll be able to help soon and we thank you for your comprehension in the meanwhile.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Amatuers
Hi
Very bad experince with poppers-aroma.eu
i bought some products from them on a sale paid 71 Euro including shipping fee but they wrote 126 Euro( that was the full price) on costum declaration leading the costum to ask me for 100 Euro fee.
I asked the costumer service why they wrote 126 Euro they answered they write the true information only , but i paid 71 euro because you had a sale so if i paid 71 euro the package worth 71 euro , what an amatuers!!!
And they told me you cant get a refund even i didnt asked for a refund , i only wanted the products and more professional handling.
And for myself i have bussiness since 2001 and i understand a thing or two about costumer service and professinality.
I highly recommend
Not to do bussiness with this site !!! and thats for more reasons that i stated here
12. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello Rami,
Having been in direct contact with you yesterday I am saddened at your conclusion on our exchanges!
We promptly replaced your parcel with a fresh delivery at our expense, while informing, advising and troubleshooting where possible. It is a pity to blame us for local interventions.
We are leaders in our sector thanks to our professionalism. It is terribly disheartening when the understandable stress caused by your experience, is targeted at our generous, solution-based Customer Service.
As a regular, valued client, you are aware that all our customs documents and invoices are true to form and cannot display incorrect information. Customs duties and levies are specific to each country, sadly we are not alerted nor can we intervene on these aspects.
Regards,
Your Customer Service
contact@poppers-aromas.eu
CRAP FOR SALE POPPERS AND AROMAS SCAM
OK all .please read this .
If you are about to order from poppers and aromas DONT .. I'm not saying this because I dint get the order I did on time no problem. Its there products, they are total rubbish (NOT POPPERS) IF YOU BUY YOU ARE JUST THROWING YOU MONEY AWAY!! It's a scam .. the chemicals they have in these bottles god know what they are doing to you but trust me it's total crap . They will respond to this by saying its my fault in some way or sorry for the bad experience! I really kick off at them for selling me crap again and they gave me a full refund Dam right.. so it's up to you all to vote with your feet and don't spend your money on this rubbish. I'm not sure if there is a decent company out there selling the real stuff I'll keep on looking. But poppers and aromas needs to go to the bin where there crap they are selling went .. take care all and make the right choices.
22. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello Martin,
Since you threatened us with bad reviews if we did not refund you, we were expecting your review, despite our prompt reimbursement.
Our French firm is leader in this niche market since 2005 with over 10,000 reviews and a performance rate of 4,3 out of 5 on https://www.ekomi.co.uk and 4,4 on Google!
Our around the clock Customer Care is renowned and our products recognised as amongst the most effective on the market.
We do not comprehend why you are targetting our dedicated team but will continue to strive for quality nevertheless.
Sincerely,
Your Customer Service Team www.poppers-aromas.eu
Committed trustworthy team
This is my second order with Poppers Aromas, the first order arrived swiftly, and the whole processing was a breeze.
I am facing a little logistic issue with my second order (which is uncommon for eCommerce, really). I reached out to them, and my query was responded to timely and professionally plus, so much emphaty, which is very rare for a standard online retailer. Only then did I discover this is a small team living daily to deliver to their customers. A huge kudos to Hannah, especially.
28. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello,
Thank you for your kind accolade and positive feedback. The whole team here are pleased to know their tireless efforts and the quality of our products are appreciated.
We hope we'll see you soon in our online shop.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Problems with communication resolved and overall good service
Updating my review as the company did eventually get in touch with a solution - updating their response time on their automated email response might assist in future.
Order placed on 22 Jan not received. No response from this company to multiple emails. Called ParcelForce they confirm the parcel is lost but that Poppers Aromas need to contact them to make a claim. As no reply from these people in the timeframe specified on their website I am left with no choice but to make a claim to my credit card company.
15. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
We're sorry for this inconvenience as we were dealing with a high volume of requests so we couldn't answer you quickly. In the end, I could see that our service replied to you by offering a solution.
Feel free to check your email box in case you missed it.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Response time
The website was stating that most orders were dispatched in 24 hours but although it's been two days since the wire transfer was completed, there's been no updates so far with my order. I've sent an email to contact****eu and left an voicemail message to the phone number that was posted under contacts section with the details of my order and yet to hear a response. This is an ongoing order and process and I will update my rating accordingly once this issue has been addressed.
9. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
We received your voicemail but your order was already confirmed by the time we received it so all confirmations were sent to your email automatically
Our orders are dispatched within 24 hours on weekdays. Although we cannot be held liable for how long the bank will take to process your wire. If the money hasn't arrived in our account, we cannot prepare your parcel and we hope you'll understand.
November 11th was a bank holiday so we couldn't know if your payment was confirmed and our offices are closed during the weekend.
That's why your order was confirmed and prepared first thing on Monday :)
We hope it'll be delivered in a flash and we'll have the chance to see you soon in our shop.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
PS : This page doesn't belong to our business, we're allowed to answer comments but you'll receive a proper feedback request with our partner eKomi ;)
Completely satisfied customer of several years.
The products I have ordered have been of excellent quality. Mind you, some better than others, and I have filtered things down to one specific brand. I have ordered from this company for several YEARS. Twice have had delivery issues and twice have had excellent response and excellent customer service. That's twice over years of orders.
2. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
This page doesn't belong to our business yet and you should have received an invitation to leave a review with eKomi :
https://www.ekomi.co.uk/review-poppers-aromaseu.html
Our Customer Service is happy to read your feedback though and we thank you for your loyalty over the years :)
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Highly Recommend
Live in North America. Made a purchase and received the product with 5 business days. Amazing to do business with, and they responded to my questions by email with 24 hrs. Highly recommend.
20. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
This page doesn't belong to our business yet and you should have received an invitation to leave a review with eKomi :
https://www.ekomi.co.uk/review-poppers-aromaseu.html
Thank you for your feedback anyhow, we're happy to read your parcel arrived in a flash ! We hope we'll see you soon on our website :)
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Ok now
No response to phone calls or emails even after they asked for a mail to be sent. Marked at dispatched but parcel force advised they’ve never received the parcel. Somethings not right with this once hood company. I won’t be ordering again. Such a shame because I’ve had many good experiences so somethings obviously changed.
Order QDZTCBSTT
I originally answered their response after a fairly polite review asking for help. I wasn’t rude or aggressive and purely pointed out factual issues. The facts that they haven’t sent my parcel yet or been in touch yet and yet their response is hostile. I didn’t receive an automated response the three times I contacted the company by email and phone. Their response is also identical
To others Which suggests their response is a bot. Be warned consumers. Reduced to one star. Avoid at all costs
Review will be updated if new parcel is received. I can confirm no auto reply’s have been received and quite a few are saying this so it may be worth checking this system is working
Update: second parcel arrive so review updated. Comms from this company need work because they’re not the best. No auto responses received but eventually sorted the problem
2. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
EDIT 2 : We're currently working with the service in charge to understand what could be the problem about the missing response and we thank you for your feedback about it so we can improve our services
EDIT : I'm not a bot ;)
The first automated answer was sent 30min after your first email, the second was 15 minutes after your second email. I'd advise checking your spambox for future communication.
If you check your tracking link you'll see indeed your parcel was stuck at the border and wasn't received in the UK, but it is registered in the Parcelforce system.
You said you call and we're sorry you didn't leave a voicemail and we were not available at the time so we could settle this issue quite easily and quickly.
A one time incident is not a change of service, and we're sorry you were so disappointed only 2 days after your first contact without giving us the chance to fix this situation.
We opened a claim to our carrier for this lost parcel and we'll be sending a new parcel to you as we don't know when this one will be found.
Thank again you for your patience and understanding.
----
Hello there,
It is written in the automated response you received to your email that we're facing a high volume of messages at the moment and it might delay our answer.
We thank you in the meantime for your patience and understanding.
It is written also we'll contact you back it you leave a message to our voicemail in case we're not available right away because we can receive many phone calls as well and the line can be busy when you contact us.
Answering to online feedbacks delays our answer as you know we need to defend our reputation online. We regret we couldn't communicate in a more clear way, but this is the online market law and we need to adapt to it.
This page doesn't belong to our business, a bot created it and we're allowed to answer but never invite customers on it. You'll see mainly people who are looking for a way to complain will comment here.
You'll receive an eKomi feedback request as well, this one is linked to your order.
Since you do not share your email address or order reference, we cannot know who you are and we have several customers called Lynch in our database.
We regret your situation wasn't settled in an easier way and we'll be looking forward to see your email because the situation you're describing is very unusual indeed.
Thank you for your patience and understanding.
Your Customer Service Team
PRODUCT NOT PROPERLY SEALED ! NO REFUND
PRODUCT NOT PROPERLY SEALED !
DAMAGED AND BOTTLE WAS EMPTY.
CALLED CUSTOMER SERVICE - HAVE TO CALL THEM TWICE -
STILL NO REFUND !
25. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
Since you have told us you would get revenge on feedbacks platform, we were expecting your review.
We explained to you twice poppers is sensitive to shaky delivery.
We regret your delivery person lacked delicateness during transit but we offered a new reference right away which is our normal procedure.
You requested a full refund for your whole order and we told you it wouldn't be possible.
Please send us back the damaged reference to the address you'll find on our website and we'll process your refund once we get the bottle back.
Thank you for your patience and understanding.
Your Customer Service Team www.poppers-aromas.eu
Order id TLFBVHIWN didn't receive
Order id TLFBVHIWN didn't receive. Don't buy from this site. Didn't answer my email too.
6. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Dear Daniel,
How disappointing to see your feedback just after we offered to pay for a new shipment. Please check your spam box if you didn't receive our answer.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
PS : This page doesn't belong to our business, we're allowed to answer comments but that's why there are no feedbacks here ;)
well what can i say but Excellent sh it…
well what can i say but Excellent sh it once again have tried most products from PA eu and found a good few that are 100%. Kickback you get is a really nice but strong feeling. Everest and Amyl Makes you rock hard and a great orgasm gained WOW. Customer service is excellent if you email them...... Ignore some of 1 star reviews (pathetic)
24. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
This page doesn't belong to our business and you should have received an invitation to leave a review with eKomi :)
https://www.ekomi.co.uk/review-poppers-aromaseu.html
Thank you nonetheless for your feedback, we're glad you appreciated our services and products and we hope we'll see you soon on our website !
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Order never received.
I ordered from them recently and they shipped it but I didn’t receive it. I sent an email inquiry but it’s been over 7 days and there hasn’t been any response. Really sad that they have extremely bad customer service but have good financial service of taking money out asap.
In response to your reply, it’s been over 10 days since I have posted my inquiry. And you expect customers to reveal full identity on a platform when customers expect discreetness in this regard. And while my response was more of sadness of not getting the product that I am eager to get, yours was more retaliatory. I don’t say your company is bad as I did receive my previous orders, but your customer service is horrible when orders aren’t fulfilled. Thats me taking a risk anytime I buy from you. I won’t take that risk anymore. As of today, you have taken my money and I haven’t received my order yet. I wish in response to my previous post, you would have asked to please provide your order number so that we can help you out and I would have given it gladly without revealing names. But now I feel threatened with your company’s unprofessional response. I will speak the truth and will not be silenced.. hope this is being your ray of sunshine.
Clearly you do know how customers feel when they don’t receive something they paid for. In response to your second reply, I have nothing more to say to substantiate your “poor customer service” with your very own statement that “we will get to your inquiry when we get to your email” , which can be never or 60days or 2 hours or 1year. It’s a total mystery on your untimely responses to undelivered products but yet you have so much time to respond to this review.
25. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Edit:
You can leave your email without showing it publicly when leaving your review, we didn't threaten you :)
Since you stated that we could only take your money and wouldn't help you because of our "extremely bad customer service", indeed, your tone didn't imply sadness but anger.
We're doing our best with the tools and workforce we have and we'll take care of your inquiry when we see your email.
Hello there,
If only some of our customers didn't :
— decide to publish their claim on an online platform, forcing us to answer publicly, which delays our answer to your emails
— send multiple emails for the same query despite our demands not to, which delays our answer to your original email
— post an angry feedback without any personal information which could help us find the person to help them and solve the problem, which delays our offer for a solution
You received an automated response stating we're overwhelmed by the current volume of emails at the moment, some customers have waited for 10 days to be answered.
We regret this situation, but your kind of online behaviour is one of the reasons we're overwhelmed.
You really looked out to find the best way to leave a negative review without checking this was a proper feedbacks platform, just out of rage, obviously.
This page doesn't belong to our business by the way, we're allowed to answer comments, but that's why there are no feedbacks here. Google us for better reviews. ;)
You decided not to share your name, order reference, or email address, so you'll receive an answer to your message once we can deal with it.
Have a wonderful day and thank you for being such a ray of sunshine in our daily lives.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Poor quality crap
Poor quality crap. 7 bottles of 3 different varieties. Not a single hit out of any of the 7. £60 away on fvvk all. Very disappointed. Even the so called strong ones are crap
15. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Dear Andrew,
We regret you didn't contact us and chose to find the best way to leave a negative review instead of telling us about this matter so we could help.
We sure hope we'll have the chance to improve your experience and send great products soon.
We wish you the best,
Your Customer Service Team www.poppers-aromas.eu
PS : This page doesn't belong to our business, we're allowed to answer comments but that's why there are no feedbacks here ;)
Great range and fast delivery
I have ordered from them twice and had no issues with delivery. They have a great range and even with postage it works out good value. Seem to be a few people that have experienced problems which I think must be down to different customs processes in different countries.
17. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
This page doesn't belong to our business and you should have received an invitation to leave a review with eKomi :)
https://www.ekomi.co.uk/review-poppers-aromaseu.html
Thank you nonetheless for your feedback, we're glad you appreciated our services and products and we hope we'll see you soon on our website !
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Fraud company i think
Fraud company i think. Take your money and not deliver send emails but never get responded
AVIOD PLEASE
27. september 2021
Anmeldelse skrevet uten oppfordring
Svar fra Poppers Aromas
Hello there,
This page doesn't belong to our business and unfortunately as your name is not in our database we do not understand your feedback.
We're always available at contact@poppers-aromas.eu if you're seeking help and we invite you to send your order reference or account email so we can help efficiently.
Best regards,
Your Customer Service Team www.poppers-aromas.eu
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.