Pets at Home Anmeldelser 49 325

the fish tasted really good and had a good selection of snacks for me to try
my fave dish was the goldfish
5 stars

FAO Kathryn if you are leaving a reply, then please dont just say this isn't the way you should have been treated and then just do nothing!!!! As your doing the same thing as Customer services have done! You could at least offer a gift card or voucher for the way I have been treated, as you say I should ntohave been treated the way I was. I away your reply gill.prior at me dot com

I was dealt with by Mobeen. A very nice helpful person. I really appreciate his help and he is an asset to your company. Thankyou so much .

Software glitch in the Online Ordering process. It does not recognise my post code. I asked Customer Support to flag their IT System a week ago. No change as yet. I like the Stores Customer care and hope the problem gets resolved.

Amazing member of staff at the meteor centre helped us kit out our leopard gecko with a refresh. She’s now loving it thanks to his recommendations.

If I could give you a minus score i would.
Once again you have updated the App and in doing so I am unable to access the app from my device.
It was working perfectly until 12.3.2026 and on the update no longer fit for purpose.
On contacting customer services i was basically told to buy a new device to be able to use the app.
If i could buy my dog's food elswhere I would. Your disregard for customers is appalling.
I am able to access the website, but not in store so I can not use rewards or vouchers. 😡😡

When products become damaged though normal use. They will not replace. We have wasted over £40 on a broken cat tree, that even though attached to a stable stair newel post. Broke when the cat jumped off. Useless item.

A delivery was made to my old address that was cleared up immediately I contacted pets at Home. A replacement was made with no question to my new address, and goodwill gesture for my next order. Excellent service from Mobeen.

I ordered online but my order didn’t arrive. I used the customer service web chat to let them know about this and they sent it out again for next day delivery and also take me 15% on my account for my trouble. This was straight forward to use. Very happy with final result

Mobeen was very helpful in customer services and resolved my issue quickly and efficiently

Being allowed my dog in a shop and getting her to meet other dogs and people.

Customer Service are really really poor, they dont listen, they fob you off and absolutely nothing gets done. Serious IT issue when local branch moved address, none of the easy repeat orders got changed and every repeat order gets cancelled, they then try and blame the customer saying we cancelled payment ! Weeks have gone by and the situation still not sorted out. CUSTOMER SERVICES SORT YOURSELVES OUT.

Staff at branch, however, totally different story, in fact they find Customer Service just as unhelpful as i have found out several times when they have had to call them too !

The only place we go for our pet products and toys

I was having trouble getting into my account so emailed customer service and they were so helpful, tried several times to no avail then they suggested something else and the problem was solved. Very polite, very quick responses, I cannot fault them! So thank you to Kacey, Emily, Cathy M, Harley & Manilyn G for solving my problem. Great service!

Evri delivered my parcel to wrong address within 24 hrs of contacting pets at home they had sorted my parcel out and had it delivered the next day
Very courteous helpful staff

After ordering our dogs renal care food I hadn't heard anything and started to be concerned, so I contacted customer support and within 24 hours Sabrina M and her team had it all sorted and we picked Darwins food up, Thank you

My order arrived damaged. I used the online chat to report the issue. Mobeen helped me and it was quick and efficient and my order was replaced.

I tried multiple times to place a new repeat order for dry cat food only to find the system would not let me claiming the item was out of stock at my nearest local store. I tried both on my PC and on my iphone. Both your agent on the phone and the on line system said the item was available in two days time but your system would only allow me only to place a one off order. Your agent tried hard to help me but there was clearly a system fault. That's why I have given a two star rating based on this experience

I contacted support at pets at home when a dog food order went missing with evri and Sabrina M contacted me and sorted a replacement for me ASAP, she is a credit to the company and couldn't have been more helpful thanks again for your help, jimmy k.