Peoples Choice Services Anmeldelser 

Well where do I start, I think 1 star might be too much for the experience I had, from start to finish every part of the process is broken and the team seem to have limited knowledge and no real commication.

My car was stolen and called the team to report this. Called back the next day and they could not find anything, then found that it had been logged my car key had been stolen (no mention of car). Also said tried to get hold of me and number had been taken down wrong. Day after called back and the lady advised that it had again been logged as car key stolen so took three days to get it logged correctly.

Communication awful from start to finish, many many calls to discuss this and took 3 hours to fill the form out which got passed to a third party. All the comms is labelled hastings so complete confusion.

I chased this multiple times and was told on occasions to chase the third party who review the forms. This added more time going back and forward between the two. I had to do all the calling to the teams as nothing was forthcoming.

I spoke with the team after having to chase my first settlement fee, they gave this over the phone and I advised what the gap insurance advised and they said usually match that but have to reject it to get this redone. I did this, submitted the details and received no updates. Spoke with the team and had to resend three times as the system would not receive this. I then had to chase for the 2nd settlement fee to which the agent said oh have you not received it. I then asked about car contents which they said had no record of so had to resent all in as they could not access what I had sent before. Then the system did not accept that again so had to submit everything again. Was also told that part of the form does not work (why have it on there).

I accepted the settlement fee and then spoke with the team about the V5 form, the first team member had no clue what I was asking for. Put me onto someone else who had no clue what I needed to send back and told me they were getting conflicting messages - crazy as these are the team who sort this day in day out. Asked about the contents claim and they told me getting a different amount to what i submitted but could not tell me why. Asked to send me the details of where to send my key and paperwork, breakdown of the contents being paid back and what address to put on the V5 form. Got the email and this had basic details of what covered in belongings - nothing specfic to me and no address given for V5 form to send back to DVLA. Called back again and the agent said i had them stumped as noone aware of the details put on, I said I cant be the first to have had a car stolen.

Finally spoke with customer services to stop the polcy as not plans to get another car. The agent said he would cancel my policy and then when claim finished to call back and they would open my policy to then cancel again so I would get my policy refunded. Called back when claim closed and another agent told me I would not get the policy paid back so again conflicting and out of pocket now for over £500.

In summary all the teams I dealt with made the process so much harder as conflicting messages, no communication and knowledge base really poor. I would have raised a complaint but I was so deained with the 3 month process I could not cope with taking it further. I am really disappointed with the amount of hours I spent sorting ths and should have recieved a gesuture of goodwill to for the experience I had. At a stresful time this was not the kind of service i expected as need to be supported at this time.

So paid deposit £105 and instalments of £95 all sorted then emails and phone calls started they demanded proof of no claims, proof car was owned by me , recent bill addressed to me, my check my license number , photos of license front and back and same for named driver now this was after deposit paid and monthly direct debit set up which was done on phone and the advisor went through everything ,emails stating I had 10 days to provide all or policy cancelled ,!! So event had to send pictures of v5 when it arrived despite them having new vehicle keeper picture so all sent and next day another call couldn’t believe it what else could it be .? Was told error on application I had put apparently that I had provisional license also named driver provisional license. So how can a provisional license person have 20+ years no claims also work and drive ambulances so I said no way possible but no they claimed change in policy I argued this as no change in policy but admin error so I argued surely then price would be cheaper if full license.? No payments increased to £111 per month and if wasn’t happy then cancel policy but loose my deposit !! Disgusting total scam how can someone have 20 + years no claims without full license.?? I knew something wasn’t right with everything the demanded but to add £186 to policy is disgraceful only stayed as refused to lose my deposit ! The worst insurance company I’ve experienced in 30 years will be moving as soon as year over !! Worst customer service I’ve ever experienced!!

Avoid at all costs. Never have been able to access my account to view my policies, log in etc. Quoted an extortionate renewal price of £1,300 in comparison to last years £785. Renewed without asking me and had the audacity to tell me that I've been insured for 9 days (even though I had cancelled my direct debit and made several attempts to contact to cancel renewal but no response) and are asking for £50+ for other fees and now are planning to pass my details to a debt collection agency. Scamming company. The woman who I spoke to was trying to persuade me to renew several times while on the phone, after not agreeing to their renewal quote, she became abrupt and confronted me with "fees". Avoid it completely, they have been disgraceful and lack of respect for their customers and for people in general. How they have a running business and customers I will never know, It seems that others have experienced the exact same issue and take themselves away from this company once they are aware of the scams. It really says a lot about this company!

The customer service response from People's Choice has been absolutely horrendous. My car was taken in for repair at the beginning of May 2023 and the repair has still not been resolved to date (it is now 21/09/2023). It took 2 months for courtesy car to be sorted, leaving me without a vehicle during that time. I have not been kept appropriately updated about what is happening or when my car will be fixed. This has been a very terrible experience. It takes calling up and being on hold for anywhere between 20 minutes to an hour at a time to for me to have any update about what is happening. There needs to be a customer service review.

Horrendous customer service!!
Someone drove into our car back in July, and getting the car recovered, repaired and back with us has been like pulling teeth out!
Took weeks of phone calls to get anything sorted!
Now I need a refund on the excess we have paid and yet again peoples choice are sending me round and round in circles. I'm now on my 4th phone call to them just about the excess. No-one answers the phone, and when they do, I always get put on hold then put through to the wrong department... No-one answers emails.
Absolutely appalling!!
Trying to deal with all of this whilst 36 weeks pregnant with twins!
As I type this I am on hold AGAIN!
Have been on the phone for 35 minutes so far, and have just been passed from one department to another.

Appalling customer service. Provided a renewal quote that was more than 150% of the existing price. Failed to cancel a renewal when requested. Failed to provide proof of NCD. Avoid.

I complained about getting charged £20 due to an auto renew which I didn’t complete as I had already sorted it elsewhere. To be fair, I was contacted back and the £20 was returned.

I manage my 83 yr old mother's car insurance annually, so she isn't plagued by Spam email or her phone number sold to other marketing companies.
I always insist on No Auto Renewal of policy as in my experience it should not be allowed as companies are abusing the continuous insurance government safeguard.
My mother's bank card changed during the year, so when Hastings ins. or "People's Choice" used the old card details to auto renew, the no longer valid card did not pay. Hastings then went on to incur a debt on my mother's behalf for the insurance followed by a further fee of £45 for cancelling the policy. These functions run up a debt without consultation of over £78. This is not what the government intended this facility to be for or for the insurance companies to significantly increase the cost of the insurance above the first (hook in) year. Shameful skullduggery going on here. Hastings then followed up this debt by threatening (as a loan shark would) with putting the matter in the hands of debt recovery and bailiffs to my mother's door. In the mean time I telephone Hastings on three occasions whilst being promised a return phonecall which never came. So insurance with Hastings is very, very expensive this year and I have again asked for No Renewal - I hold my breath with the upset this has caused my mother this year.
In reply to response:
Hastings along with their many other guises including People's Choice are abusing this legislation for their own benefit. Hastings still cancelled the insurance and then charged £45.
Shameful Skulduggery. Potential customers should read People's Choice reviews on Trust pilot to get the full picture of what your customers think of Hastings Insurance.
Update 12th Sept: Still waiting. No progress.

Don’t deserve one star. 3rd year coming up insurance year one good price year two little higher.
Quote this £1000 more expensive. No accidents no claims no points absolutely taking the p”””
Welcome to rip off Britain.I did ring and ask for reason for the ridiculous renewal quote. They said go on go compare that the best they can do. Renewed with LV £570 which is better than £1700? So they have lost one good customer because of greed.

Sneaky business practice. Call to cancel a renewal which initially appears cannot be done online only to be told they'll try and beat your renewal quote? Price had gone up 53% since last year on a car a year older, with a year more no claims. After I told the guy the revised renewal was still too expensive he reeled off his script hurriedly and I managed to catch "policy will auto renew". I asked him about this and was told yes it will renew automatically. Despite me telling them twice to cancel. He then revealed he couldn't cancel at his end and that you have to go into the settings tab, (not renewals) and scroll all the way to the bottom. Very poor and predatory in my opinion.

Doesn't even deserve a 1 star! Had a renewal quote through, and as it was so high compared to the previous years I ignored it and found cheaper cover elsewhere. Just received a letter saying that they'd cancelled my insurance and I owed them £73.34 for a policy that had expired, and if I didn't pay they would pass my information onto a debt collection agency! After 29 minutes on the phone I managed to get it written off, not that I was going to pay it anyway!! Disgraceful service!

I can't contact them - they just won't reply to anything. I have zero confidence they'll do their job if the worst happens...

I can't even get in touch to cancel this crap policy - they're ignoring my emails, but I guess they'll claim it's "unmonitored".

Paid for the year of insurance up front, no confidence in them, and absolutely no way to get in touch. Absolutely rubbish, and essentially thieves at this point.

Avoid.

EDIT - As you can all see, they're now asking for contact... I finally got through to them on the phone early morning and cancelled my insurance right away. Paid £50 for the privilege of getting shot of such a crap insurance company, too... Whilst that's absolutely unbelievable, at least I'm with a reputable and decent insurer now.

Their wee £50 fee for getting away from them was worth it, but frankly, it's unjust as an "admin fee" and should be illegal.

Avoid Hastings insurance at all costs. They make everything difficult, and end up costing more than going with a real insurance company in the first place.

Renewal quotes are disgraceful. More than double than new quotes from other companies. Phoned them to see if they would match it, still 135.00 more. Then had the cheek to try and convince me to pay it when all the benefits were same. I've had other problems with them over the years . I'd highly recommend avoiding these and hastings direct (one and the same). Good luck and stay safe x

Som1 made a claim on my policy saying I hit them coming out of a side road in Birmingham, ,but this was proven mistaken identity has proved by CCTV showing my car at home in Coventry at the time of the accident.,and hasting agreed. But this did not stop them from taking all my no claim bonus years and doubleing my quote.i feel sorry for anybody taken a policy out with these cowboys cash for nothing that's all they want.with very cheap over seas lalour which hardly speak the kings English it's a joke realy com on !
U been warned

Have to call to cancel renewal

It is a predatory business practice to get people stuck with higher renewals. 1 year extra no claims, 40% higher renewal cost.

Avoid this company like the plague

People’s Choice have defaulted on reimbursing my insurance company over a no fault claim to myself resulting in me (seemingly) being libel to bring a claim personally on the person who ran into me after Peoples Choice admitted their client was to blame. My company paid out for the damage up front but seem to be attempting to get money back from Peoples Choice default by using my personal name - not theirs. Needless to say I’ve taken action over this to stop the practice but not happy with both Companies.

Appalling . I have taken out a policy for which there seems to be a never ending process to access my documents . Made 2 calls received numerous emails which were poorly written . Non uk call centres with poor understanding of their own policy’s or procedures. I’m within a 14 day cooling off period , so let’s see if my next email or call resolves the issue .

Decent price for the first year but absolute rip off for the renewal despite. No claims and an extra year NCD. Can’t decline the renewal quote or stop auto renew on the online account you have to call, I suppose so most people don’t bother and leave it if it’s made difficult.

No reward to encourage loyalty. Managed to insure both our cars on a multi policy elsewhere for only slightly more than they wanted for renewal price for one, with more extras on the policy too!

Peoples Choice, platform is not available, I am unable to log in, download my policies, which I believe my own personal possessions and having a `contract` between us, is unlawful. The product was sold as a product of Hastings, without the note, there will be no documents available all the time. It looks like it is a new idea ( gimmick ) to sell something that has been devised in corrupted minds.
Congratulations. You should be proud.

Peoples choice was on the ball with my write off even the curtsy car was spot on very helpfulll company