Hastings Insurance Services Ltd Anmeldelser 

This is with Hastings direct.After an accident In January, I made my claim on line. The communication has been non existent. When they did contact me it was to tell me that if I don't contact them by a certain date, they will close my claim!!
Livid! I have sent emails requesting an update on my claim and got nothing! After sending countless information about my accident, they still wanted me to resend information I had already sent. The app, doesn't give any information about how my claim was progressing, just said 'live.' The chat is useless, got no response each time I requested information about how my claim was progressing. I was exiting a roundabout in the left lane, and a car appeared from nowhere and cut Infront of me. They were in the merging lane , I was in the lane that continued. They should have yielded, and moved into my lane when it was safe. I had an email yesterday, stating that they are going to settle 50/50!!! So basically, I'm to be partially blamed for the accident, for exiting a roundabout safely?? Absolutely disgusting!
After 7 months this is what I get! I could go on and on about the poor service I have had from this company....
I feel this will be taken further to the ombudsman.
PLEASE AVOID THIS COMPANY!!!!!!!

Scammers! Avoid at all costs! Had a lot of grief with this company!

Avoid at all costs! I cancelled my insurance at the end of the year 2024 and Hastings have been marking missed payments on my credit report for over a year now. Jan 2026

My insurance was cancelled in the middle of a roadtrip through France, because I didn't send documents that I was never asked for. They admitted their mistake, tried to reinstate the policy, but couldn't. I then had to take out insurance elswhere (at a much higher cost because it was a standalone policy), and they refused to reimburse the difference. I then escalated my complaint to the FOS, who agreed that they didn't deal with my complaint fairly, and ordered them to give me my money back. They put up maximum resistance during this process too—rejecting their findings before pleading guilty at the last minute.

While I was dragging Hastings kicking and screaming to the FOS for this, another system error of theirs meant that they cancelled my partner's policy after trying to change the address. They couldn't reinstate this either. I could hardly believe it. Thankfully this complaint was dealt with much better than the other one and I was reimbursed the financial loss I incurred as a result without a fight.

This repeat pattern of behaviour means I won't touch them with a barge pole ever again, and neither should you.

Complete and utter scam. If you go with the black box policy they will lower your score regardless of your driving and without notice and then find a way to cancel your policy within the first 2 months. Many more reviews like this common theme.

Clear and obvious scam as once you question it the absolute low lifes they employ cannot answer your questions and begin panicking. Avoid. Total scam.

Called for assistance, from the moment the phone was answered the arrogant tone from Will Hints was extremely rude and unwelcoming. Although he may not of wanted to help or maybe couldn't, there is simply a polite way of declining.
I would leave 0 stars for customer care but simply put avoid and go elsewhere.
I couldn't imagine the service if something went wrong! Maybe he was having a bad day with another customer!

Used the policy that follows my driving through a little black box, stuck to windscreen.
They cancelled my policy because I didn't drive enough. They wanted me to share my location constantly and keep my Bluetooth on. Very invasive. I didn't drive often and so they cancelled my policy, despite me telling them that I don't drive often. They told kept telling me that this policy wasn't for me, since I don't drive often. There is nothing in this policy to say that I need to drive all the time. I shared my data when I drove. They are scammers.

Because Hastings lost my car key, my vehicle is now at greater risk of being stolen again. Any reputable insurer would pay to reprogram the immobiliser and supply a replacement. Hastings offered a token £200 — nowhere near the real cost. This is not protecting customers.

Over charged a surplus £600 4 months into the policy as they said they’d made an error
Despite cancelling it they have continued to run the policy
Impossible to reach in customer service
Bunch of bandits working outside the insurance ombudsman scheme in my experience
Will store and abuse your card details Avoid

OMG. I just wish that i had visted trust pilot before taking out a new policy.
Come on Hastings get into the 21st century and sort your act out. I'm not even going to waste more time on this useless company. I'm sure it all been said before.

I have been with these for a number of years and had no problem. That is until you need to contact them. They 'push the app' saying that you can do loads on there without using the phone, or you can message them. That was not in my case, my query was not listed on the app, it was a phone call. I tried 3 times at different times of the day and every time I was told that they were experiencing a high number of calls with long waiting times. So I sent a message yesterday and I am still waiting for a reply. Very frustrating.

If I could put zero stars I would.
I have accidental cover on my contents insurance and when called this morning I found out the policy is not worth the paper or is written on. My sofa is worth 3600 however as I didn’t declare my sofa as over £1500 I would only get 1150 after the excess of £350. Now to put into context on the drop down menu to insert this sofa isn’t even mentioned you have to click on other then physically write sofa. I personally do not know anyone who had a sofa that cost at new less than £1500. I cancelled the policy immediately.

Hi, I cam across this post as very similar thing happened to me as well. I drive a ford focus and have had telematics previously with another company in past with no issues. Hastings Youdrive people suddenly dropped a bomb saying the score is low and policy needs to be cancelled. This was 6 months into the policy with no driving feedback what so ever prior to that. I logged a complaint but it was upheld stating my driving was at fault !! Absolute nonsense.

Mistakes in the booking, asked to call a help line that was always busy and then eventually useless; then got charged an additional amount because of the mistakes they made setting up the insurance.
Avoid.

Have had a year of misery with this company. I discovered they had misinformation on my account (inc details of a car I PREVIOUSLY owned that had been involved in an accident ages after I sold it which was increasing my premiums) as well as mucking up my NCD.
Customer services less than useless. They never do anything they say they will and try and pass the buck between departments.
Ended up getting compensation when I said I was taking my case to the Ombudsman. Even after that, they are still getting things wrong and are a nightmare to deal with.
My quote for this year is double that of who I have gone with and 3 times the amount I have been paying this year.
My advice is see the words Hastings and / or Insure Pink and run!

Absolutely awful service, stayed on the phone for 2 hours speaking (still on the phone to them as I type this) to 5 different people, not one person (Thando and Peggy from new business are the ones I can remember) was able to help. Im not sure if the team are all as incompetent as those named above but getting a new quote was like getting blood out of a stone. I’m not asking for anything difficult not sure.

I have never asked them for insurance , but each month they seem to be doing a credit check on me, I have asked them in the past to stop and told them that I wouldn't be using their services , is this even legal how do I stop them from pocking their noses into my finances? pity that I cannot reply to their reply going by what they say I must be doing and insurance quote at least once a month m funny that as I chanced my mother insurance top another vehicle with the same company that I have been using for around five years and I used the same house insurance for 8 years

On the 12th April I hit a massive pothole which resulted in my wheel buckling and damage to the tyre. Hastings arranged for my car to be taken to a secure location to be stored until the Monday when I was informed that the car would be taken to a repair centre to assess the damage and repair the car.
My car has been left in the lock up now for days and I am ringing every day to try and get my car taken to the repair centre. I get told that the car is definitely going to be collected and taken to the repair centre the next day but it has not been collected and I am getting very concerned that Hastings have taken my car and I am not going to get it back.
They left me with no courtesy car despite telling me my policy cover provided one.
I am a Community Palliative Care Nurse and I have been left stranded not being able to visit terminal cancer patients as my car remains in the lock up.
I would highly recommend you don’t take out insurance with Hastings third service is woefully inadequate and when it comes down to actually making a claim they breach their contract and leave you stranded with terrible communication. They have taken my car and in effect are refusing to take it to the garage they said they would. I feel I am in a living nightmare and would not want anyone to go through what I am with this insurance company. Steer well clear is my advice!!!

The worst!! They give you cheaper premiums by offering a telematics system. Having drove for 18 years im the second time into having a box previously it was ok, this time policy taken out in Feb and received an email stating they would cancel my policy after the driving score was under 30 on a journey which wasn’t tracked as the tab never works properly, the app previously stated driving score of over 70! A month of being with them has ended up costing me £280! Lost £100 to be insured for a short time with them and thanks to them other providers won’t now insure me so having to pay extra premiums for alternative insurers!

AVOID THEM. ITS NOT WORTH IT. Cancelled my policy with them as they wanted to charge me £200 for updating my employment status (they did not believe I was unemployed even though I showed them proof of resignation and an acknowledgement from my previous employer). Even after seeing proof, they still charged me £200 as apparently I was in the first month of my policy so they don't waiver premiums in the first month (even if I gave them proof).

So unhelpful, I don't understand why they would ask for proof in the first place on two occasions if they were going to say no based on the fact that my policy had just started. It says on their app and website that updating details only requires a £20 admin fee, not £200! This is clearly misinformation.