Penton Motor Group Anmeldelser 

I purchased a vehicle from Penton Motor Group Andover Branch on 26 February 2025 for £12,990. My salesperson was Nick McCall, who handled the sale. Unfortunately, my experience with both Nick and Penton Motor Group has been extremely negative and deeply disappointing.

1.
Mileage Discrepancies (Documented Evidence)
After purchase, I discovered serious and undeniable discrepancies in the mileage records provided to me:

Invoice at point of sale (26/02/2025): 40,586 miles

MOT (09/12/2024): 40,679 miles

Service book entry (16/02/2024): 42,103 miles

Penton Service Record (26/10/2024): 40,586 miles

Service history from previous garage: does not match what Penton provided and is off by thousands of miles

It is impossible for a car to have fewer miles recorded at later dates, yet that is exactly what the documents show. In my view, this raises very serious concerns about how the vehicle was represented to me at the time of sale. The fact that Penton’s own internal records contradict each other, and contradict independent service records, is something no dealership should allow to happen.

2.
Mechanical Failures
Just days after warranty expired — still within my Consumer Rights period though only just out of warranty — the vehicle developed catastrophic gearbox faults. These left the car completely undriveable and in need of expensive repair work.
This has caused me significant stress, disruption, and financial strain. I rely on my car daily, and yet, at only around 44,000 miles, the gearbox failed completely. To put this in perspective, according to SEAT, VW, and the RAC, Seat Ibiza gearboxes are known to be reliable, yet mine failed with barely 3,800 miles added since purchase.

3.
Lack of Resolution
I contacted Penton repeatedly with clear, documented evidence of both the mileage discrepancies and the mechanical failure. Instead of being offered a fair solution, I was met with dismissive and inconsistent responses.
At first, Nick indicated that a goodwill repair would be made due to the circumstances.

Then his position changed — I was told I would need to pay the towing costs, even though I live on the opposite side of the country.

Finally, Nick stated that neither he nor Penton would cover any part of the repair if the mechatronics unit was faulty, calling it a “common part failure.”

This shifting of positions shows a complete lack of accountability and a disregard for the consumer. In my opinion, it feels like every effort was made to avoid dealing with the problem rather than resolving it.

4.
Customer Experience
Communication has been unprofessional and inconsistent. At times, Nick responded promptly and appeared engaged, but more recently his replies have been reduced to one-line emails that dismiss my concerns and show no effort to address the evidence I have provided. For a sales manager, this is absolutely unacceptable.
I escalated the matter further by contacting Penton’s customer support and HR directly and even sending documents by Royal Mail Special Delivery (1pm guaranteed). Despite this, as of writing this review, I have received no proper response or engagement from the company head office or higher up.

This experience has left me feeling misled, unsupported, and treated unfairly by both Nick McCall and Penton Motor Group. I have had to begin formal escalation to resolve a situation that should never have arisen in the first place.
My Advice to Other Buyers
If you are considering purchasing a car from Penton Motor Group, I strongly recommend that you:
Independently verify all MOT and service history records before agreeing to buy.

Do not rely solely on the documents provided at point of sale.

Be cautious about the aftersales support you may (or may not) receive if things go wrong.

What I experienced should not happen to any customer of a professional dealership.

I recently purchased a new MG ZS hybrid+ from penton Salisbury. Over the years I have purchased quite a few cars and dealt with a fair few salesman, usually quite pushy and one or two I have walked away from. Imagine my surprise when I was approached by a young Wilfie Vincent, what a refreshing change. He was extremely polite, friendly and knowledgeable, I never felt pressured at any time. In truth the car sold itself but if I'd been on the fence I believe this young man's approach to selling would have made the difference. It was a pleasure to have dealt with him.

Robert Browning

I bought a Mazda CX-30 from Penton Salisbury and the service was excellent from start to finish. Wilfie was professional, polite, and always quick to reply to my questions. He provided extra photos and details when I asked, and everything for the test drive and collection was arranged smoothly.
The whole process felt open and stress-free, which gave me confidence as a customer. I’m very happy with my CX-30 and wouldn’t hesitate to recommend Wilfie and Penton Salisbury to others.

Bought a vehicle from Penton Andover the sales team at the time Nick and Harvey are exceptional, their customer service is friendly and professional. This professional approach continued despite having to return the vehicle.

Having bought many cars from many garages, I’ve got to say this was the best experience. Ben and Wilfie were great throughout the whole process. Wilfie was professional yet very friendly, and made me feel comfortable from start to finish. I would fully recommend Penton MG to anyone who is looking for a car, and I’ll definitely be sending friends and family their way!

Great sales

What a smooth, professional experience and impeccable customer service from the MG Penton Salisbury Team. Special mention; Wilfe Vincent, Ben and Will. You were greatly appreciated and I will surely recommend you to all my contacts and more.

I was treated with respect and given good advice

Although it took a long time to receive our new car we were so pleased to have dealt with Matt Notley throughout. He gave us full support and updates throughout. Also help us out with problems we were having with the finance company which was probably above his remit. So if you need a reliable salesman see Matt

Buying a car from Penton Salisbury was a great experience.
We just walked in to kill time while waiting on our car to be serviced nearby, we didn’t expect to walk out 45 minutes later putting down a deposit!
The service from Wilfie was worth 5 stars, and if I need another car at any point I will be back.
Thanks!

In the past two weeks I have purchased a new C3 and had a Berlingo serviced at the Poole branch

All has been positive, staff nothing but friendly and helpful and prices surprisingly low for a main dealer

Recently bought a second hand Skoda Fabia Estate from Penton MG. The environment is very professional and welcoming. Wilfie was the sale executive through the whole process and was amazing from start to finish. The service from him and the rest of the staff were brilliant; very friendly and approachable and you felt like you were being looked after with every step. Communication through phone calls and emails were great and very responsive. Wilfie made sure to let me know about any questions he had and was more than happy to answer any questions from me. When collecting my car, the car looked very fresh and clean, so well done to the valeting team as well. I would highly recommend Penton MG and to have Wilfie as your sales executive.

My last car change was 11 years ago, and I was not looking forward to this one, so I was pleasantly surprised with the relaxed atmosphere at Penton MG Salisbury, with plenty of time to look and no pressure.
Wilfie was our point of contact during the initial and purchase visits, and Oakley guided us through the subsequent handover and part-exchange paperwork. Both were very helpful and there was a follow-up call after a few days to make sure everything was OK, so well done to Penton for taking the stress out of going electric.

After initial enquiry issues, Scott took over, resulting in us purchasing a car from him. He was extremely knowledgeable and helpful, didn't rush us making sure that we had all the information we needed about the car we were buying. Would recommend him and his team.

I had my car serviced and MOT on the 11th August 2025. Having done so for the last 6 years, I am disappointed that the service I received yesterday was way below expected standards. When I collected the car, the car had not been cleaned. I then waited whilst the car was being cleaned. I had to ask Lucy who was at reception to come out to see the state of the car. There were still wet arears as the car was not dried properly. The inside of the car was still dirty. The back of the car looks as if it was not even clean. In the past when I collected my car following service and MOT, the condition feels good to drive as it had always been cleaned to a high standard. To add insult to injury, the tyre pressure of the car came out as needing attention. I have photos of the state of the car taken yesterday which include cob web on the wing mirror, etc.
I went to the garage with the intention of taking up your 3–year service and MOT plan as I had done so on the two previous occasions. But decided against it after the way I felt I was held to ransom, when I wanted to take my car to my regular garage for the MOT failure to be fixed. I was told that I had to pay £150 for a diagnostic test to be done and then hourly rate for the work, to pass the MOT. And if I take the car off-site. I will have to pay for the MOT again as the garage does not know what I had done to the car. Last year I did have to take my car off-site to have new tyres fitted and there were no mentioned of having to pay for the MOT again. I am not a technical person. This morning I took my car to my regular garage and was told that if a car failed MOT, I should have 10 days to have it fixed without having to pay MOT. Your staff did eventually agreed that if I return within 9 days, there will not be additional charge for the MOT.
At the moment of writing this, I am still waiting for your manager to call me, as he was not available yesterday.

A great thanks to Amy in Christchurch for arranging the recall for air bag replacement at my home. Plus thanks to Nick and Ollie, (I believe that’s their names) for carrying the repair. Really appreciated.

I dealt with Scotty- very helpful and professional at all times. Flexible when I had to change collection date as car was being brought back to Northern Ireland. Scotty was very knowledgeable about the model of car and added extras ,very attentive and a pleasure to do business with. Would certainly buy from Penton group again.

every body was polite and helpful especially Harry the sales rep.

Wilfie was extremely helpful from my initial enquiry right through to the collection of my new car. He took time to explain everything I needed to know about my first EV so that I felt confident about driving it away.