An excellent experience all round and so I would highly recommend Padel Shack. Nice quick navigation on the website, Apple Pay and email updates every step of the way. My order was shipped on the day... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Extremely good customer service. Ordered Thursday, delivered Saturday no cost on speedy delivery. Excited to try the new racket and will definitely be using Padel shack again.
Chris from Padelshack is fantastic, I've bought many things, padels, padel bags, grips, shoes and balls. Always had a swift service and if over eve had any dispute, it's been settled at an ins... Vis mer
Selskapet har svart
Had an issue with next day delivery, which was not Padel Shack’s fault. They refunded the delivery fee and were very prompt in replying to my emails regarding delivery issues. Good customer service.
Informasjon om virksomheten
- Sportsbutikk
- Butikk med treningstøy
- Utendørs sportsutstyr
- Butikk med sportsklær
- Forhandler av tennisutstyr
Skrevet av virksomheten
Padel Shack stock a range of padel equipment & accessories, from rackets to grips, with great prices & world wide shipping.
Kontaktopplysninger
Bergholt Road, CO11 1QT, Brantham, Storbritannia
- 01206808014
- info@padelshack.com
- www.padelshack.com
4,7
Enestående
941 anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
return shippings need to be paid by…
return shippings need to be paid by myself. there is no easy return policy.
27. mars 2026
Svar fra Padel Shack
Thank you for your review. We are sorry about our returns policies. We will look at making this clearer on our website. We are always available to receive phone calls or emails if you have any further questions.
Sorry for the inconvenience caused.
Kind regards,
Stringers' World
Amazing Experience
Friendly and fast service! My inquiries were attended to and guided extremely well. Delivery was super fast too considering international shipping. Products were as described. Highly recommended, thank you!
1. april 2026
Svar fra Padel Shack
Thank you for your excellent feedback. We are delighted to hear about your positive experience.
very competitive price
Product was at a very competitive price. Arrived as advised and was packaged very professionally.
24. mars 2026
Svar fra Padel Shack
Happy to hear our prices were competitive. Thank you.
Extremely helpful with selecting the…
Extremely helpful with selecting the weight of the racket. Quick shipping as well.
1. april 2026
Svar fra Padel Shack
Pleased to hear our staff were very helpful. Thank you.
Products as described
Products as described, delivered in a timely manner no issues whatsoever.
31. mars 2026
Svar fra Padel Shack
Thank you for your positive review!
Svar fra Padel Shack
We're pleased to hear you were happy with your racket. Thank you.
Great selection of products
Great selection of products. Knocked a star off as they didn’t tell carrier or tracking info, although carrier informed me as I had their app.
28. mars 2026
Svar fra Padel Shack
Good morning Bernie,
Thank you for your feedback.
For all orders, we include tracking details and a VAT invoice. It may have gone into your spam folder at dispatch.
Regarding not informing the carrier, they are picked up from us and scanned at the sorting office, so there will always be a small delay, on average up to 12 hours. Just making you aware of this for future reference, as unlike couriers, postal services always scan them upon arrival at the sorting office
Get back in touch if you ever need anything else.
Kind regards,
Chris
Svar fra Padel Shack
We're pleased you received your order promptly. Thank you!
My order got delivered to the wrong…
My order got delivered to the wrong address and no help was given when i rang up. Still don't have my order.
26. mars 2026
Svar fra Padel Shack
Good afternoon Callum,
I am very sorry to hear about the issues with your delivery. From looking at the notes, I can see this was being investigated by Royal Mail, but we should have dealt with the matter more swiftly.
On that note, we received an update from Royal Mail this morning. Our warehouse is currently closed, so we will arrange to resend the goods on Tuesday using the fastest possible service.
Please refer to my email from info@padelshack.com.
Our apologies again for the delays in resolving this issue.
Best regards,
Chris
Very helpful
26. mars 2026
Svar fra Padel Shack
We are pleased to know our team was very helpful. Thank you!
Very happy with my purchase
Very happy with my purchase. The padel racket arrived quickly and I was informed about the delivery. Great service!
18. mars 2026
Svar fra Padel Shack
We are pleased that you were kept informed and had a positive experience. Thank you!
Lots of choice on the website
Lots of choice on the website, good prices and fast delivery
17. mars 2026
Svar fra Padel Shack
We're happy to hear this; we try our best to offer a wide range of selections to cater for everyone. Thank you!
Svar fra Padel Shack
It’s great to hear your order arrived without delay. Thank you!
Easy to navigate website and the right…
Easy to navigate website and the right products at good prices. My order was delivered the next day by APC - great service. Thank you.
12. mars 2026
Svar fra Padel Shack
We're happy to hear you found our website easy to navigate and order from. Thank you!
Great service from start to finish.
Great service from start to finish.
The products were spot on, really good quality and at a great price. Delivery was quick and everything arrived exactly as expected.
Communication was also excellent throughout, which made the whole process smooth and hassle free.
Would definitely order again.
27. desember 2025
Svar fra Padel Shack
Thank you for your wonderful feedback! We appreciate your kind words and are pleased to hear it was an excellent experience overall.
Svar fra Padel Shack
We’re pleased your order arrived in good time. Thank you for your review!
Amazing customer service
I purchased a new Padel bat last Friday, late afternoon. I paid for next day delivery but had missed the delivery cut off for the day. After calling Padel Shack a super helpful member of staff managed to get it out for delivery that day and I received it in time for my game on the Monday. I would not hesitate to recommend them and will without doubt be a repeat customer 👍
6. mars 2026
Svar fra Padel Shack
Many thanks for your amazing review. We're pleased that a team member could assist you, and we're even happier to know it arrived on time. Thank you!
Head 'Speed' racket a…
Ordered a Head 'Speed' racket and a pack of balls, came quickly and great quality. Would buy again
26. februar 2026
Svar fra Padel Shack
It’s great to know your order arrived quickly. Thank you!
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