Packingboxes Anmeldelser 

We never got our order. Had to ask repeatedly for a refund which we never got. Great to speak to in the phone but zero follow through on promise

I am surprised at the experiences of others, as I ordered late on Thursday and got notification of dispatch on Friday.
As delivery was to my office address I noted on the delivery instructions that delivery could only be Monday to Friday. I was notified by email of Tuffnell’s delivery on Monday, and the boxes orders arrived before lunchtime.
The tracking does not work on Tuffnell’s website, but the email was sufficient to confirm the date of delivery.
I am pleased with my order and would use again.

I ordered an item (bubble wrap) on 29 January and paid for next-day delivery. The item did not arrive the next day. I called them to ask for an update and the customer service told me that the item I ordered is not in stock! (there was still a huge green icon "IN STOCK" on the item's page online). They offered to send a replacement again with next-day delivery which I reluctantly accepted. One more day passed and still no parcel arrived. I called them again and asked them to cancel the order and issue a refund. It's now 5 February and I haven't received any refund or any communications about that yet.
Why do items show as "in stock" when they are not in stock?? Because of this failure, I had to eventually pay triple the price for bubble wrap from a different vendor because of the time constraints I was facing.

I ordered some wardrobe boxes and 40 budget packing boxes for a house move on 20th January.

Our estimated delivery time was the 23rd of January.

I received the wardrobe boxes on the 31st of January, but the 40 packing boxes were not included. I can understand a day or two outside the estimated delivery window, but not eight days!

The delivery tracking is awful as well. Through Tuffnels, the tracking system doesn't work. You enter your details, and the system hangs.

Now my order is saying it is complete even though I haven't received my items. I tried ringing their customer service number but could never get through.

I emailed them on 1st of February, but have still not had a response.

I have had no choice, but to order boxes elsewhere and request a chargeback on the items not delivered.

Incompetent people working there and use an incompetent courier. Placed my order Wednesday last week, never received a confirmation email. Managed to speak to someone Thursday who told me the order would me with me that day. Didn’t arrive. Spoke to someone else Friday who told me they couldn’t find the order on the system. Magically received an email confirmation of the order after that phone call, still stating next day delivery. Order did not arrive over the weekend or Monday. Had a text from Tuffnells Shift on Tuesday to say they had my order and would send another with delivery date and time. Spoke again on Wednesday with someone apologising for the lateness and that they would try to get a hold of the courier and update me. Called back around 1600 as I still hadn’t heard anything and the lady told me they would expedite another shipment to be with me Thursday (today). Just spoke to the same lady to ask for the updated shipping info only to be told they hadn’t shipped yesterday so wouldn’t be with me until tomorrow (Friday), not today as promised. Have to be out of the house by Friday so this should be very interesting. Get a reliable courier! People don’t buy packing boxes on a whim, they do it because they need them quickly.

Appalling service. Promises next day delivery (“though this isn’t guaranteed” in small print) on the website, but a week later and order was still on hold. Infuriating! Contacted company via email for a refund, as I’ll need to source boxes elsewhere for an imminent move, to be told this… “I have checked your order I don't think the payment has been received. We will of course check with the Accounts Department so we can issue a refund if the payment was received”. This is somewhat patronising, given that the payment is taken immediately, I received a confirmation email from the company and it is as clear as day on my credit card statement as proof. If you want a relatively stress free move, you’ll do yourself a favour if you avoid this company at all costs! If I’ve not heard anything by the end of the week, I’ll be filing a report with trading standards.

Prompt delivery, good quality. Good price

1. ordered bubble wrap
2. sent wrong size (too narrow) and complained
3. sent wrong size (same as under 2.). Complained; advised to use a ruler
4. No feedback on emails when asking for refund
5. Went to Leyland to use my own ruler
6. Not picking up phone calls

A V O I D

After trying to organise a messy space in my house, I searched for storage boxes. After finding Packing Boxes, they will be my instant go to from now on. Excellent quality at an excellent price. Definitely recommend. They have such a massive range and all the dimensions are shown too. They stack perfectly and the lid clips into place. Absolutely perfect. Thank you

Boxes turned up before rather than after Christmas, which was when they were expected. Gave me more time to prepare for a move

Horrible customer service!!! Do not order from them, you will not receive your boxes!!! They also take down reviews so do not trust them!

After problems with the earlier delivery Packing Boxes sorted out a replacement quickly the through Customer Services who were very helpful

First they arrived on time with no damage fantastic for today’s delivery system.
Second all the items where in the box also no reduction in quantity.
Third each of the boxes do keep their shape when used.
Four we did have to use our brown tape as we went a bit over the top with sealing the first 15 boxes used far too much our fault.
Five the bubble wrap again we used ours due to not much in delivery.
Six the pen works on the box and brown tape.

I'm having to leave a negative review over the fact that I still do not have any boxes. Ordered on 29th November with next day delivery. I only have the weekend December 2nd/3rd to pack before I have to move at short notice, but obviously I can't do that because I don't have any boxes. It's now end of day on December 2nd, nothing is packed and the boxes are supposedly still at the depot and the courier company's tracking facility is down so there's no way to receive updates. No help from customer services. Even if the boxes arrive on December 3rd, I can't do two day's work in one. Really unhelpful to offer a next day delivery service and then not actually do it. What is the point? You won't get anything but unhappy customers out of making false promises and I can tell I'm sadly far from the only one who's been let down by this company.

Appalling service, how can you use a company that never delivers anything (Tuffnells) and a customer service team that just isn’t interested. Still waiting for delivery for something ordered last Wednesday night. The whole processs has been shocking. Now having to found boxes ready for a move because you can’t delivery on products

The items were exactly as described, and delivered on time.

I ordered a box so that I could post my golf clubs. It arrived very quickly and did the job as expected.

Easy ordering, very reasonable prices, delivered on time and they had everything we needed for moving furniture and small pieces. Would recommend

Moving and packing is stressful enough so it was great that this is a genuinely good company to deal with. From the start professional, personable, and helpful. Products - I ordered a pack of mixed packing boxes as well as mattress and armchair protectors and all are good quality. They also arrived incredibly quickly. When I originally had a problem making my order online someone quickly helped. Highly recommended!