Took £130 and disappeared. Ordered a pair of shorts, paid in full, and never received them. No dispatch confirmation, no communication whatsoever. Tried calling — the phone number has been disconn... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service. A query to customer service answered within a few hours. The product I ordered (a bicycle helmet) arrived within a day and a half perfectly wrapped. Almost unheard of to receive suc... Vis mer
I wanted a pair of gradient sunglasses (for days when the sky is bright but not necessarily sunny) of decent quality at a realistic price. The 'Sinner' looked like a reasonable compromise. They were a... Vis mer
Selskapet har svart
Ordering exactly what I wanted was remarkably easy, the price was the best I could find on the interweb. I has an issue with the delivery company. Emailed OutdoorGB and within 24 hours I received... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Friluftslivsbutikk
- Butikk med treningstøy
- Friluftsutstyrsbutikk
- Klesbutikk
- Utendørs sportsutstyr
- Løpeutstyrsbutikk
Skrevet av virksomheten
Dedicated to getting you outdoors. We are an independent online retailer offering an outstanding range of high-performance outdoor clothing, footwear, equipment and supplies from top brands such as Berghaus, Salomon, Merrell plus many more. We share your passion for the outdoors and that's why if you're planning a hike or camping adventure, whatever the season, we can keep you warm, dry and ready for the elements! With fantastic prices and free UK delivery on many items, there's nothing stopping you from kitting yourself out ready for your next epic adventure.
Kontaktopplysninger
2-4 Bentley Way, NN11 8QH, Daventry, Storbritannia
- 01604 266 300
- sales@outdoorgb.com
- www.outdoorgb.com
4,2
Bra
17k anmeldelser
Har svart på 61 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent backpack
Excellent backpack, good size and very well made, looks strong and sturdy.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Terrible refund process
I bought a water bottle but had to return it as it wasn't what I wanted. They received the bottle on 22nd May and said my refund would be processed in about 5 to 10 days. However,despite giving themselves that extraordinary length of time, it took until 10 June and about four emails, including a threat to take them to a small claims court, to actually receive it. And despite all the inconvenience, they reduced the refund by the postage amount. Not a good customer experience and I won't be buying from them again.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Thank you for your review and feedback. We kindly request that you provide your order number so we can offer a detailed response to your review. Currently, we are processing some of our refunds manually due to an ongoing system issue, which may have resulted in an oversight due to human error. We do offer a more economical return service option, which is payable by the customer, and the deduction will only be made if we have provided our services to return the item. Please rest assured that we will not deduct any funds unless you have explicitly agreed to this. Kind regards outdoorgb
The whole process was easy
The whole process was easy. Good communication throughout.
I was kept informed and timelines kept throughout the process. The staff were very positive and supportive throughout.
1. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Purchased a jacket
Purchased a jacket, when it arrived I found it was too big.
I immediately contacted the retailer and asked for a replacement, next size down.
Repacked and sent original back on the same day.
The company have refused the process of a replacement, accusing me of causing a contamination of the jacket, a small mark on one of the sleeves.
I contacted them to refute their allegation.
After their investigation, contact with jack wolfskin who, confirmed the jacket did not have mark on the sleeve.
They again blamed me of causing the mark on the sleeve.
I unpacked the jacket and tried it on and immediately repackaged it.
They have blatantly accused me of being dishonest.
Thank you outdoorGB!!
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good afternoon.Thank you for reaching out and sharing your experience with us. I truly empathise with the frustration this situation has caused, especially after your prompt action to return the jacket. We strive to ensure a fair assessment of returns, which involves checking the batches of items we have in stock and verifying that the item was not previously restocked if we have issues with the product returned. We understand that you only removed the jacket from its packaging to try it on. Our returns terms and conditions state the following: We offer a 31-day returns period provided products are returned in the original condition that you received them, including all labels, tags, and packaging intact. We recognise that this is not the outcome you hoped for, and we sincerely regret any disappointment this may cause. Unfortunately, we need to be able to restock and resell the item, which is not possible with the mark on the sleeve. We appreciate your understanding and are here to assist you further if needed. Kind regards Outdoorgb
Excellent and Considerate Service
Outdoor GB provided an efficient and obliging service from the time the order was received to delivery. The attached invoice was precise and concise with regard to the return of items if needed.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Nope.
If you want an item, that the seller actually has in stock, and you want it delivered within the stated time, then shop elsewhere. As with all the other bad reviews on here, I'm sure there will be a unhelpful excuse, instead of an acknowledgement that they offer a poor service. It's now 8 days since I placed my order, only just been dispatched. Just rubbish, no excuses. Do better. Order number OGB12645428
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good morning. Could you kindly provide your order number so that we may assist you further?
Amazing service
Amazing service - first off an item I bought failed on first use and they replied to my email asking for a replacement within 10 minutes giving me a returns label. Then... a total fiasco with my return meant that I sent them the completely wrong parcel - a pair of super expensive running shoes meant to go to a different store. Again, they replied so quickly (after I spent 40 mins in a queue to Royal Mail... and emailed Royal Mail with no response as yet) saying they'd received the parcel and they would send them back to me. I'm so relieved - had no idea if they would be able to find them. Super impressed with their efficiency which is all the more remarkable given how inefficient certain places seem to be.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Avoid this company like the plague
Avoid this company like the plague.
Selling products that they do not have despite them being advertised as being in stock. Subsequently unable to obtain the products from their suppliers.
Wasted time, poor customer service and still left without products despite them taking the money.
Truly awful.
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good morning. We truly appreciate your feedback and review. We deeply regret that we were unable to supply the item you ordered and sincerely apologise for any inconvenience this may have caused you. We understand how frustrating this must be, especially when the items were showing as in stock from our suppliers at the time of your order. Stock availability can change quickly, particularly as we approach the peak season for the items you ordered, and we are committed to improving this process to better serve you in the future. Kind regards Outdoorgb.
Wrong Product Received
I ordered a jacket using their website, with my mum by my side ensuring that the correct jacket was ordered.
We ordered the Musto Snug Blouson 2.0 jacket and the money for this jacket was taken. We then noticed on the order confirmation is stated Musto Snug Shell, but we just assumed it was the same jacket but a different name for the order confirmation.
Low and behold, wrong jacket arrived. We contacted them to be told they didn't stock the Blouson 2.0, when the link was sent to correct them that they did, they apologised and said "they didn't realise" but we must have ordered the wrong jacket.
We requested to exchange, but apparently this is not a service they offer. We would have to create another order, pay for the postage for that, AND pay to return the wrong jacket- so pay for postage a total of 3 times.
Their customer service has been less than helpful, and I wouldn't recommend using this company at all. Had it just been myself, I could have put this down to my error, but for two of us to check, and double check, and it still to be "wrong" and for them to say they didn't even stock the alternative (when in actual fact they do!), I know this isn't my error.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good morning. Thank you for your review and feedback. Unfortunately, we do not offer exchanges for different items due to variations in pricing. This policy is clearly stated on our website: If you wish to exchange for a different product or if the item value is below £40, please return your order for a refund and place a new order for the desired item. For items valued over £40, you may contact us at sales@extremegb.com to receive a complimentary returns link. Please note that the Musto Blouson 2.0 and Musto Snug shell are entirely different products, which suggests that an incorrect item may have been added to your basket. Upon placing an order, we send a confirmation email to allow customers to verify that all order details are accurate. This email also includes an image of the ordered product. We process thousands of orders daily, and our system does not alter the items in customers' baskets. Kind regards Outdoorgb.
The parcel arrived quite quickly
The parcel arrived quite quickly, but on condition that the product I needed was in stock! So guys, before ordering, ask the store support about the availability of the product you are interested in. My order arrived exactly as I ordered: the model of trousers, color and size. The support works quite quickly and helps in case of problems. I recommend!
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Great customer service
Royal mail 24 system arrived nearly a week late. No fault to Outdoors GB but the guys at Outdoors GB were great at chasing it down and keeping in touch, following it through to delivery. Nice customer service. Would 100% use Outdoor GB again.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Absolutely amazing service.
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Defective sunglasses. Still awaiting a resolution...
Purchased a pair of sunglasses which were defective. Unable to get any response by email. Very disappointing.
11. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you so much for taking the time to provide your review and feedback. We truly appreciate it. Our email address is sales@extremegb.com, and we also offer live chat and telephone support. If you choose any of these methods to reach out, our team will be more than happy to assist you with any questions or concerns you may have. We strive to respond to emails within an hour and ensure all emails are addressed daily. Could you please confirm the email address you are trying to reach us on? We want to make sure we connect with you as soon as possible. Kind regards Outdoorgb.
Wish I could give zero stars
Paid 24 hour delivery to have item delivered 2 days late.Returned and since the 1st of May waiting for my refund. I have contacted via live chat to be told refund not processed and will take another two days to investigate. Appauling company and service, reportable to the regulator.
If I could give zero dears, I would.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good afternoon. Thank you for your feedback and review. We apologise for the delayed delivery of your item. While 98% of our next-day orders are successfully delivered on time, and an additional 2% arrive shortly thereafter, we are committed to achieving a 100% delivery success rate. However, unforeseen circumstances affecting the carrier network can occasionally result in delivery delays. We clearly outline our returns processing policy on our website: We hope you are completely satisfied with your order, but we understand that there may be instances where you wish to return your purchase. We offer a 31-day return window and aim to process all returns within 10 working days of receipt. We prioritise transparency in our business practices, and this information is readily available prior to purchase to assist you in making an informed decision. Retailers are legally obligated to process refunds within 14 days of receiving the returned item. Your order was received at our warehouse on 01/05, and the refund was processed today, 12/05, ensuring compliance with legal requirements. We are actively working to reduce the returns processing time, as we recognise that 10 working days is excessive. Additional resources have been allocated to address delays caused by recent system issues in our returns department.Kind regards Outdoorgb
Breaking consumer rights act for refund
Had a jacket that has now been returned twice with a faulty zip with minimal wear within a few months of order. After the 2nd return I requested a refund, which they agreed to. Parcel was dispatched but then no communication. Chased them up and they are now saying that the jacket has been returned to the manufacturer for warranty assessment and they will connect me in 28 days.
The consumer rights act states that the shop is responsible for resolving the issue but the manufacturer. Still waiting for their reply!
[Edit after reply. The consumer rights act clearly states that you the retailer must resolve the issue NOT the manufacturer. By sending the jacket back to the manufacturer you are NOT adhering to the act. If this is not resolved in 7 days I will be taking this further. Order number OGB12565947]
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good morning. Thank you for your review and feedback. We adhere to the Consumer Act 2015 to guide our processes and procedures, ensuring compliance with legal standards. We understand how frustrating it can be for the same item to fail twice.
0-30 days: You are entitled to a full refund for goods that are of unsatisfactory quality, unfit for purpose, or not as described.
30 days to six months: You must allow the retailer one opportunity to repair or replace the item before you can request a refund.
Six months or longer: You must allow the retailer one opportunity to repair or replace the item before you can request a partial refund, and the responsibility is on you to demonstrate that the product is faulty.
Please provide your order details so we can investigate this matter further for you. Kind regards Outdoorgb.
Awful service will never order again
Awful service will never order again. Ordered and paid online, 1-3 days delivery. After a week eith no delivery I chased them via their Chatbot - aplogised for the delay, said they would verify with dispatch and come back to me via email. Email arrived 24 hours later stating that I was now required to pay more for the postage due to a 'sudden' cost increase. Ridiculous service - demanded a full refund.
8. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Thank you so much for taking the time to share your feedback and review with us. We truly understand how unexpected additional shipping costs can be frustrating, and we sincerely apologise for any inconvenience this may cause. On rare occasions, we may need to request extra shipping fees for orders with significantly higher costs than initially estimated at checkout, particularly for our extra-large, bulky items that require external carriers for delivery. We aim to be transparent about this in our shipping terms on the website: Shipping costs are estimated based on weight and volume. For bulk orders, we encourage you to contact us for a competitive quotation. We reserve the right to reach out to you before shipping if the actual price differs. Please know that we are actively working on securing a more cost-effective delivery service for our larger items to help minimise these shipping costs. Your understanding and patience mean a lot to us as we strive to improve our services. Kind regards Outdoorgb
Great shirt
Great shirt, I went one size larger than usual and the fit is good.
Nice to have a long sleeve shirt that will help with the dreaded Scottish midges.
Excellent service from OutdoorGB.
Simple ordering process and quick, reasonably priced delivery. Happy to recommend.
22. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Fantastic level of Customer service…
Fantastic level of Customer service after I was too quick in placing my order, not realising that my old address was used and the goods in theory being delivered to the wrong location.
Received an email first thing the following day to say that my email had been received and actioned accordingly. Great to see Customer communications are being monitored in a timely manner.
Great service . Thank you
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Great compass; Lousy fitting.
I am very pleased with the compass and it looks good fitted. But.. (1) The fitting template is very misleading. The prescribed hole is at least 4 mm too big and the screw hole positions did not match the bracket positions. (2) The very flimsy means of clamping the compass in position is totally inadequate.
Fortunately Heath Robinson could sort that out.
26. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
Thank you for your feedback and review. This section of the website is designated for service reviews. We have a separate product review section where you can provide feedback on the product to assist other customers in making informed decisions prior to purchasing. Additionally, we closely monitor product feedback, and if the same issue is raised multiple times, we request the brand to investigate the matter further. Kind regards Outdoorgb
Ordered, out of stock, wasn’t told
Ordered 20th April, still hadn’t had a despatch notification 5 days later, so contacted them, for them to tell me that they are out of stock and they can only refund me. No notification or anything. Makes me wonder if they were hoping the order would be forgot about so they didn’t need to refund.
**Reply to OutdoorGB**
I got the explanation after chasing your support team myself. They are out of stock. The point is I waited 5 days, received nothing, and had to chase you myself. The product still shows as in stock on your website too for others to order.
20. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OutdoorGB
We appreciate your feedback and review. Could you kindly provide your order number so that we may offer a detailed explanation for the cancellation? It is our business practice to ensure that no funds are retained if an order has not been fulfilled, and we can assure you that this was never our intention. Kind regards Outdoorgb
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