Some of the produce was good. However cucumbers, round courgettes, patties pan squash were all over mature and unusable. Also the red potatoes were mostly tiny and difficult to use. The broccoli wen... Vis mer
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So pleased to have found all of my favourite fruits and veggies as organic and they arrived super fresh, expertly packed (no plastic, wow!). Love knowing my order supports British farmers and that I... Vis mer
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Just what we needed! easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs wer... Vis mer
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All the vegetables and fruits were packed well for delivery and arrived without anything bruised or broken. This is an important thing for us since we live in a remote area. Most of all we enj... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Kontaktopplysninger
unit 6, felthambrook ind est, tw13 7du, London, Storbritannia
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
3,9
Bra
140 anmeldelser
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Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Warm rotting boxes of mouldy produce
Warm, rotting fruit and vegetables received. A quarter of my order was mouldy on arrival. The ice packs were melted and warm. My large pumpkin for example was rotten at the core - this did not happen enroute! Many fruits were squashed and moulded. This was a several hundred pound order. Never again
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Liara,
Thank you for your review.
We sincerely apologise for the inconvenience you experienced with your order. Customer satisfaction is our top priority at the Organic Delivery Company, and we always try our best to resolve any issues our customers may have.
Regarding your order of £204.50, we only have one order recorded in our system, and there was no pumpkin included in this purchase. We understand you mentioned the boxes were squashed, so we contacted our courier, DPD, to investigate. The proof of delivery photo they provided, which we shared with you, shows that all three boxes were delivered in good condition.
To recap our previous communication:
On Mon, Jul 22, 2024 at 8:54 AM customercare@organicdeliverycompany.co.uk wrote:
Hi Liara,
We’re very sorry to hear this.
Could you please let us know what items were affected and we will of course refund these for you.
Could you please let us know if there were any cool packs within your box? We do usually pack our orders with these if they need it so I will need to raise this with our packing team to avoid this from happening again if they were not.
Warm regards,
Tiffany
Customer Care
You responded:
Tiffany the cool packs were all warm.
The boxes were quite squashed. The warmth and squash ruined alot of the order.
Hard to identify how much at this stage as threw much away
Liara Saffir
We responded:
Hi Liara,
Thank you for your email.
We’re very sorry to hear this.
All of our orders are packed the day before delivery and refrigerated to ensure freshness. The cool packs remain cool for up to 24-48 hours weather depending, so these should have kept your boxes cool during most of their journey from us to you.
We have asked DPD to send us a photo of your boxes at the time of delivery and I have attached this for you. Can you please let us know which boxes of these were squished so that we can pass this onto them. Our customer’s satisfaction is really important to us so if there are any issues with our couriers’ deliveries, we always make sure to raise this with them as a complaint to try and avoid this happening again with future deliveries.
If you could please let us know what items specifically were affected in your order, we can get these refunded for you. If you could please send us some photos of the contents of the boxes, this would be really helpful so that we can also pass this onto DPD in order to claim for the damages and items needing to be refunded.
Again, we’re very sorry that this was your delivery experience and for the inconvenience this has caused.
Warm regards,
Tiffany
Customer Care
And you responded:
All of the ice packs were melted and warm.
I did not photograph boxes.
F
Did photograph the rotten pumpkin and stone fruits, salad. Gosh so much was mouldy n squashed
As I said, I wouldnt order from you again given the poor quality of what arrived.
So no point wasting yours or my time. Your delivery obv sat on the order for a long time if you claim the ice packs were frozen when sent.
No need for further waste of our time.
The DPD tracking for your order shows that they collected your boxes from us at 15:22 on the 15th July and delivered to you at 12:47 on the 16th July. As we mentioned in our email to you, our cool packs remain cool for up to 24-48 hours and your boxes were delivered in under 24 hours. Your boxes were kept refrigerated until DPD collected from us as we do with all of our customers boxes. We do our best to keep all boxes fresh and cool whilst still with us here at the Organic Delivery Company.
However, if the boxes were left in your porch or outside for a while, especially in the heat, this could have impacted the condition of the contents, and unfortunately, we cannot control this aspect once the boxes have been delivered.
We are very sorry again for your experience and for any inconvenience caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Delivery arrives on date expected
Delivery arrives on date expected, variety of products usually quite fresh and good quality. However some products can be over ripe and disappointing, not as fresh as I would like.
30. juli 2024
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Svar fra Organicdeliverycompany
Hi Nicola,
Thank you berry much for taking the time to leave us a review ☺️
We are sorry to hear that you received some over-ripe produce ☹️ as always, if you are ever unhappy with your order please reach out to us and we will of course refund you.
Hopefully we can get it right next time for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Thank you so so so much
Thank you so so so much for a really well packed and fresh order! I'm bowled over by the care taken and quality freshness delivered, way above and beyond - we need more companies like you!
Thank you so so much, it's really very much appreciated and do pass on big love to the packing team, very impressive indeed, thank you 😃
26. juni 2024
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Svar fra Organicdeliverycompany
Good afternoon,
Thank you berry much for your lovely review! ☺️
We are so pleased that you are happy with your order! We look forward to delivering more farm-fresh goodness to your door 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Don't order if you are in Scotland.
Your website states that you deliver to postcodes throughout the UK with some exceptions in the Highlands and Northern Ireland. After placing my order, which was very easy to do, with the seasonal produce I wanted for Prestwick (mainland Scotland south of Glasgow) it was cancelled by a very short email saying you don't deliver to my postcode and to "have a grape day" I get the sustainability issues around delivering far and wide, but your website needs to be clearer than this.
27. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Elizabeth,
Thank you for taking the time to leave us a review ☺️
We are sorry that we had to cancel your order, we completely understand your frustration. We wish we could deliver to everyone! But unfortunately, we are restricted by some postcodes and yours is sadly one of them ☹️
As you mentioned, we do note on our website that we don't deliver to some areas and we do respond to all of our customers that check with us before ordering if we cover their area if unsure.
I can see that we did email you to say "Hi Elizabeth,
We’re very sorry but we have had to cancel your order because we don’t deliver to your postcode ☹
Have a grape day"
We did apologise and of course notified you of your cancelled order as soon as we received it. We appreciate that this isn't ideal and we're sorry again that we aren't able to deliver to you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great tasting fresh produce from expert…
Great tasting fresh produce from expert organic growers
26. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Mrs C!
Thank you berry much for your lovely review ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Ok experience
One of the items was not included in the order, which was a shame as it was part
of the "package"...and still waiting for my refund for the missing item. It was a gift to a friend who just had a surgery so I put a note, which was also never delivered 😕 However, my friend told the quality of the fruits was good and the pear she had was delicious.
26. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Fatima,
Thank you for taking the time to leave us a review, we really appreciate all of our customers feedback ☺️
We're sorry to hear that your order was missing some items ☹️ I have checked this morning for you and can see that we did refund you for the Biotiful Kefir as this was out of stock and you were sent an email for this on the 25th July.
If there was something else missing please can you pop us an email and we will of course get this sorted for you: customercare@organicdeliverycompany.co.uk
We are pleased to hear that your friend enjoyed her fruit 🍊
Thank you again for your review.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Organic Delivery Company is great!
Since I have been ordering from the Organic delivery company I have been impressed by the range of products available and by the quality of the products.
Ordering is straight forward and delivery has always been punctual. I very much like the system of returnable boxes and always try to keep them in good condition. I frequently have questions about products and these are always dealt with promptly by email. There are one or two aspects of the website where I would like to see changes: when I last ordered, the weights/quantity of some items were not provided so I assumed they were much as they had been before and when I logged back in to view my last order I couldn't find a way to view it. I would also like to be able to build up my order over 2 or 3 days, i.e. choose my delivery date and then be given a deadline by which I would have to have carried out any amendments to the order. At present, once I have placed my order I can't access it again to add items.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Jeffrey,
Thank you for taking the time to leave us a review. We really appreciate your feedback ☺️
I will pass your website suggestions onto the team and we can certainly look into this! We are always open to ways we can improve our customers experience shopping with us so this is really helpful feedback, thank you.
For the mean time, if you place your order and need to add or remove any items, you can reach out to our customer care team at customerservice@organicdeliverycompany.co.uk with any changes and we can process these for you up to 2 days before your delivery is due. If you need to make a change very last minute we will certainly try our best but our packing team pack all orders the day before your delivery to ensure maximum freshness, so we can't always guarantee this.
I hope this helps!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Top of the world.
Best top quality organic food at a reasonable price. Taste is out of this world. Very quick delivery. Well done to this company and I will continue to use on a regular basis.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Ken,
Thank you berry much for leaving us a review ☺️
We are so happy to hear this! We look forward to delivering more farm-fresh goodness to your door 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Just what we needed!
Just what we needed!
easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs were missing but customer service was fast and nice and since then there's been no trouble! It makes our weekly meals much easier to plan and it's such a nice feeling knowing that everything is organic, and tastes delicious!
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Berta,
Thank you berry much for your review! ☺️
We're so pleased that you are enjoying your orders and that our customer care team looked after you.
Thank you for choosing to shop organic with us! 🥕
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Highly recommend, fantastic service!
I ordered turmeric root, ginger, sprouts and loose beetroot, I'm so happy with the quality of the produce , the beetroot has a delicious flavour, very clean and like it should taste. The turmeric is lovely fat pieces , superb. Great company and value for money, delivery on time as well!
19. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Tam,
Thank you very much for taking the time to leave us a lovely review! ☺️
We are so happy to hear that you are enjoying your orders from us.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
I was very pleased with the Aloe vera…
I was very pleased with the Aloe vera leaves.
3. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Julienne,
Thank you very much for your review ☺️
We are so pleased to read that you are enjoying your aloe vera leaves!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fantastic range and quality of produce
Fantastic range and quality of produce. I had an issue early on that was swiftly addressed and everything’s been great since then.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Tansey,
Thank you very much for taking the time to leave us a review ☺️
We are so happy to hear that you are enjoying your orders from us. We are glad that our customer care team were able to help you with your issue, we're always happy to help!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Lovely fresh produce
Lovely fresh produce. Well packaged. Quickly dispatched and delivered. Fairly priced.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Heather,
Thank you very much for taking the time to leave us a lovely review ☺️
We are so happy to hear that you are enjoying your orders. Thank you for choosing to shop with us!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
This is the only purely vegetarian…
This is the only purely vegetarian company who do veg boxes - this is why I stay a customer, despite issues every 2-3 weeks with the driver not ringing the doorbell, an item not arriving and not being automatically refunded, or not knowing if delivery will be 6am till as late as midday until it shows up. The regular delivery driver is a star and always follows delivery instructions, plus being friendly and helpful.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Sanjivani,
Thank you for taking the time to leave us a review ☺️ We really appreciate your feedback.
We are sorry to hear that you have had some problems with your delivery experience ☹️ I can't seem to find your order on our system under your name here on your review. Could you please pop us an email at customercare@organicdeliverycompany.co.uk and we will of course look into this for you. We can then make sure we have the correct delivery instructions for you and raise this issue with the driver to avoid this happening again. It may be that this delivery was delivered by one of our temporary agency drivers which we do rely on occasionally whilst we are waiting for our new permanent driver to join the team.
For our London customers we use our own delivery drivers instead of DPD. Our drivers’ routes can change, so we can’t give an exact delivery window unfortunately and your delivery time can vary. Although, we do try to stick to the same time each week it can be a little later occasionally. We will always let you know as soon as possible if we aren't able to deliver your order on your selected date.
With regards to your item not arriving, any items available on our website at the time of you placing your order means that it is in stock. Unfortunately, some items can become unavailable when it comes to our packing team packing your order. As we pack all of our customers orders the day before delivery to ensure maximum freshness, this means that there can be some time between us receiving your order and it being packed by which time some items can sadly go out of stock. We receive regular deliveries from our farmers and suppliers, but occasionally we won't have time to add these to our order although we do try our best! We will always refund any items that you do not receive, please let us know if this happens again and we can get this sorted straight away for you ☺️
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Svar fra Organicdeliverycompany
Hi Jamal,
Thank you very much for taking the time to leave us a review! We really appreciate it ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Usually I wouldn't give less than 4-5…
Usually I wouldn't give less than 4-5 stars. The majority of products have been 5 star excellent most of the time. Just this last time the apples and oranges were poor quality. The oranges dry, loose skins and bitter taste. The apples absolutely tasteless (to the compost bin with them). All other items in my order were high standard quality. Especially apricots and plums have been excellent.
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Kam,
Thank you for taking the time to leave us a review. We really appreciate it and value all our customers feedback ☺️
We are sorry to hear that you weren’t happy with your apples and oranges ☹️
At the moment we are in southern hemisphere apple season, we find that they aren’t as good as English apples but we do have customers that still want to eat apples this time of year even though it isn't really apple season, so we still sell them. We expect the return of English apples mid to late august so hopefully you enjoy these more when they come in 🍏
The same with the oranges, we are at the end of the European season and although most people relate oranges with summer, they are actually a winter fruit! 🍊
We are happy to hear that you are enjoying the stone fruit though, this is the season for them ☺️
If you are every unhappy with your order please don't hesitate to reach out to us. We're always here to help!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Scrumy
Everything was great. Cherrys were to die for. Should have ordered more gooseberries. I am still waiting for greengage to come into season. I should
have been more on the ball when answering this question. The box of fruit arrived on time well packed and everything inside was in good condition. This was my second order from your company. The first order was just as good again I should have ordered more of everything. Next time I will order more so I am not caught short again. Thank you good hunting for greengages 😳. Jh
5. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Jennifer,
Thank you very much for your review! ☺️
We are so pleased that you enjoyed your order. We have had lots of great feedback on our cherries and gooseberries, they are popular! 🍒
We are hoping to get some greengage in soon! Keep your eyes peeled on our weekly what's new newsletter for them.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Thrilled with my first purchase
This was my first box purchased from the Organic Delivery Company after I became disillusioned with another well known company that I’ve been buying from for years. I am absolutely thrilled with my first box and will be buying regularly from now on. The amount of fruit in the box was really generous and the quality was excellent. The gentleman who delivered the box via DPD was helpful, on time and polite. Overall a very good buying experience!
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Jan,
Thank you for taking the time to leave your lovely review! We really appreciate it ☺️
We are very pleased to hear that you were happy with your first box from us! 📦
We look forward to receiving your future orders and delivering you farm-fresh goodness 🥕
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Grape Service, Grape Produce
I placed my first OrganicDeliveryCompany order in 2021 and since then I haven’t looked back. I’ve moved from Glasgow to Manchester and now to London and all of my packages have been delivered to me with love and care. Save for some mishaps which have been as a result of the delivery companies/ drivers, I haven’t had any issues with the produce. Always fresh, crisp and juicy, you can trust what’s going into your body. As someone who comes from a generation of farmers, these are some of the best produce I have eaten!
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Sim,
Thank you so much for taking the time to leave us a review! ☺️ We love to hear from our customers.
We are very happy to hear that you have long been enjoying our produce. Thank you for continuing to trust us to deliver you the best quality organic fruit and veg! We are extremely grateful that you choose to support our business and more importantly that you enjoy what you receive ☺️
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Excellent company
Excellent company. Highly recommended for their customer service and immediate attention to any problems. Its the best quality fruit and veg I have found for an online delivery and I have had weekly orders for 6 months.
24. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Pat,
Thank you very much for your lovely review! ☺️
We're berry happy to hear that you are enjoying our fruit and veg! 🫛🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
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