Some of the produce was good. However cucumbers, round courgettes, patties pan squash were all over mature and unusable. Also the red potatoes were mostly tiny and difficult to use. The broccoli wen... Vis mer
Selskapet har svart
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
So pleased to have found all of my favourite fruits and veggies as organic and they arrived super fresh, expertly packed (no plastic, wow!). Love knowing my order supports British farmers and that I... Vis mer
Selskapet har svart
Just what we needed! easy and reasonably priced we've been getting the mixed veggies and fruit boxes every week and we couldn't be happier. We had a little hiccup on the first delivery where eggs wer... Vis mer
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All the vegetables and fruits were packed well for delivery and arrived without anything bruised or broken. This is an important thing for us since we live in a remote area. Most of all we enj... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Kontaktopplysninger
unit 6, felthambrook ind est, tw13 7du, London, Storbritannia
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
3,9
Bra
140 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Oh dear ...
This feedback request arrived the day before the order arrived ... Were you joking? I binned it as generally I don't do them unless I have a complaint.
But I have a complaint:
Hopeless packing resulted in dented tin, squashed and dented items and broken biscuits.
Who in their right mind puts a heavy tin on top of a packet of biscuits?
I thought this would be the first of many orders for me ... but now: no care = no thanks.
29. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Good morning,
We are very sorry to hear this.
Our feedback emails are automated to be sent to our customers the day of or the day after delivery so I will be sure to look into this, thank you for bringing it to our attention.
All our orders are packed in layers with cardboard between with the heaviest produce on the bottom and softest on the top, it seems you are one of our DPD customers and unfortunately, despite our fragile labels and address label placement, they don't always handle our boxes with the same love and care that we do here at ODC HQ which means produce does move around inside the box. We do rely on them to reach our customers outside of London so we're very sorry that on this occasion your box did not fair very well in it's journey from us to you.
Can you please email us at customercare@organicdeliverycompany.co.uk with your name and order number so that I can of course look into this and process a refund for you. We appreciate the opportunity to make things right if anything is ever wrong with your order.
We're very sorry again for the disappointment and frustration caused with this delivery.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I highly not recommend ordering…
I highly not recommend ordering anything, they don't know their product, they approved my order, then it turned out that this product has not been available for six months! I called customer support, the employee was rude, said that they do not hold my money and it will automatically return to my account, as a result, for more than 10 days I can not return the money for the product that they do not have, my bank confirmed that they will hold this amount.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Good morning,
We're very sorry to hear this.
I can't seem to find an order on our system under your username, can you please reach out to us at customercare@organicdeliverycompany.co.uk so that we can help you with this.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
The best quality
The best quality, delicious produce at reasonable prices, friendly delivery & customer service.
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi KB,
Thank you berry much for leaving us a lovely review ☺️
We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
The carrots were mouldy
The carrots were mouldy. For that I got a refund of £1.76, half the cost of the carrots. I ended up throwing most of the veg away, it was all very poor quality.
17. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Paul,
We're very sorry to hear this.
I have tried my best to find your order but I can't seem to find an account under your name in our system.
Can you please send us an email at customercare@organicdeliverycompany.co.uk with your order number so that I can look into this for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Their packing is horrible
Their packing is horrible, veg always arrives snapped and smashed
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Schoebble,
Thank you for taking the time to leave us a review.
We're very sorry to hear that you received damaged produce. It is likely your order was delivered via DPD and your order hadn't faired very well in transit despite our fragile labels on your box. Unfortunately I am unable to locate an order on our system for you or an email from you with your Trust Pilot profile name.
Can you please send us an email at customercare@organicdeliverycompany.co.uk and we can look into this for you and of course try and make things right if we haven't already.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
I would not give you any star If I…
I would not give you any star If I could.
My order arrived but fruits are destroyed, they don't pack them well .
Do not buy, I so not recommend them.
14. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Good morning,
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and that your fruit arrived in poor condition. We aim to provide the highest quality produce, and it's disappointing to hear we may not have met that standard on this occasion.
We’ve requested more information via Trustpilot to investigate and resolve this for you, but we haven’t received a response from you. Please get in touch with our customer care team directly at customercare@organicdeliverycompany.co.uk so we can look into your order.
Your satisfaction is of course important to us, and we’d appreciate the opportunity to make things right.
Warm regards
Tiffany
Customer Care - Organic Delivery Company
Pumpkins very poor quality
Whilst delivery was OK, the quality of what was delivered was very poor. We ordered organic pumpkins to make soup. They were very pale when cut open and now, having tasted the soup, to a recipe we have used for years, there was no flavour whatsoever. A very, very, poor product. Regrettably will not be using you again.
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Eric,
Thank you for your feedback. We’re sorry to hear you were disappointed with the flavour of the pumpkins you received in this order in October. We understand that taste can be a matter of personal preference, and we regret that they didn’t meet your expectations on this occasion.
All our produce is carefully sourced to ensure quality and freshness, and while the pumpkins may vary slightly in taste due to natural growing conditions, we always aim to provide the best possible products.
If you have any concerns about the produce you receive in future, we encourage you to contact our customer care team directly so we can address the issue promptly. I cannot see that you reached out to us after you received this order in October last year. Your satisfaction is very important to us, and we’re always happy to help.
Thank you for giving us a try.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Fabulous Service!
Fabulous service from start to finish. Easy to set up account/order/pay. Delivery date at my request. Delivered on time, well packaged. Items were fresh, looked lovely and tasted marvelous! Thank you.❤️
13. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Mrs K!
Thank you berry much for leaving us a lovely review ☺️
We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Longtime customer and staying that way
I have been using organic delivery company for at least 3 years now and they are great. Their veggies and fruit are good quality, Their prices are reasonable, compared to a couple of the other delivery companies I tried, their customer service is amazing and they consistently do their best to make sure their customers are happy. If I had one bit of “constructive feedback” it is that because my family is small, we often change the size of our veg box, almost from week to week. On the old website this was very easy to do, but their new website made it harder, so instead of being a subscriber I have to make a fresh order every week. It is STILL well worth it! And if you are someone whose needs don’t vary week to week, a subscription to their delivery is very easy and highly recommended.
6. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Sudhira 😊
Thank you so much for taking the time to leave us your review. We really appreciate your feedback.
We can set you up a subscription to have alternating boxes if this works better for you. Please reach out to us via email if you need any help with this 😊
Have a grape day.
Tiffany
Customer Care - Organic Delivery Company
Avoid till they sort it out
Mouldy, old, too far gone, stemmy fungus gnat infested mushrooms. Sorry but this is the worst produce I've ever seen. It smelt awful. Went straight in the bin.
Giving an extra star for customer service who are great and refunded. But writing this to warn other buyers.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Ryan,
We're so sorry again that you received poor quality mushrooms in this order 😔
Please be assured that this issue was immediately raised with our packing team and that batch of mushrooms were discarded.
As explained when initially speaking with you, this is not the quality that our customers should receive and we're grateful that you gave us the opportunity to make this right for you.
We hope that this doesn't deter you from ordering with us again and we can make it up to you next time 😊
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Spend Your Money elsewhere
If our purchase is anything too go by, then all their good reviews are fake. Because what we got was mostly pig fodder. Disgusting 5th rate quality. Mushrooms that smelt of human waste and went in the bin. we should have returned but due to many factors none greater than am 86 and I am some what disabled, plus the return cost etc and a 25 mile round trip to post due to living in a very rural location.
Believe when we say the quality was Total Garbage. Limp bruised Beans, tiny soft potatoes. Turnips hacked too bits to remove rot etc exposing half the flesh, we spent £39.80. and got 3 food items that were in good condition.
Our Advice spend your money elsewhere, as these unethical people will send you food that should be in the trough. We will never use again
This review is done on behalf of my Old Mum using her words on my account
22. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Barbara,
We are very sorry to hear this.
This is not the quality that our customers usually receive.
If you have not yet disposed of your order, would you please be ok to send us some photos of the produce? I would like to investigate this further for you and raise this with our packing team as this is very disappointing to hear, especially with this being your first order from us.
We would be very grateful if you’re able to do this and I would like to offer you a replacement order or a refund. Please let us know what you would prefer. I have responded to your email so you can reply to us there.
We are very sorry again for the inconvenience and disappointment caused.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great on-time delivery
Great on-time delivery - food not over packaged
6. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Lorraine,
Thank you for your review! ☺️
We're pleased to hear that you were happy with your order. We look forward to delivering to you again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Received my first organic order and…
Received my first organic order and everything ok except one plum and I can except that. So overall I will give organic delivery company the thumbs up 👍. Looking forward to my next order.
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Alan,
Thank you berry much for taking the time to leave us a review ☺️
We're so pleased that you were happy with your first order! We look forward to delivering to you again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Order No. 33273
Ordered fresh Aloe Vera leaves and tea bags : £11.95 as someone in the family was unwell required the Aloe Vera only to realise that I landed in the hands a scamming bunch of people!
That order never came and to my surprise received an email to review the order! Is this the review you are looking for?
All the POSITIVE reviews on here are made up ! None of them is true. Aren't you ashamed of yourself? Scamming someone on a death bed looking to prolong life?
19. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Judith,
We are truly sorry for the inconvenience caused by this situation. We can imagine how frustrating this must be, especially given the importance of this order for you.
I wanted to let you know that we received your email this morning at 09:52, and we replied as quickly as possible at 09:56. We also tried to call you to resolve the issue. Unfortunately, it appears that the box was damaged in transit by our courier DPD, making it undeliverable. We completely understand how upsetting this is.
We offered to repack your order today and prioritise delivery for tomorrow, or alternatively, process a full refund. We also provided you with the DPD tracking ID so you can see what happened with your parcel.
We want to assure you that we're not scammers. Please know that we are a legitimate business, and have been for many years. We take pride in our service, and we genuinely care about our customers. The review email you received was automatically sent, which is why it arrived before your order did. We are sorry for any confusion this caused.
Please let us know how we can make this right and we'll make sure to take care of this for you. You can respond to our email or give us a call on 0207 739 8181.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Excellent Organic produce delivered on…
Excellent Organic produce delivered on time inside of good packaging. Will definatly be ordering again.
please leave the stem and leaf attached to the beetroots, they keep better that way.
18. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Ali,
Thank you for taking the time to leave us a review ☺️
We're so pleased that you were happy with your order! With regards to the beetroot, generally this is sent without the leaf and stem as this is only available like this at certain times of the year.
When the beetroot is available with the leaf and stem we list this as "bunched beetroot" on our website. Unfortunately, this isn't an option to add to the custom juicing box which I can see is what you ordered.
We do have bunched beetroot available at the moment though should you want to try this in your next order ☺️
I hope this helps.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Lovely fruit
Lovely fruit! I had been looking for organic pineapple for ages to make Tepache. Thabk you!!
16. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Enrico,
Thank you so much for your review! ☺️
We're so pleased that you were happy with your order! We hope to deliver more organic goodness to you again soon 🍍
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Delivery was on time
Delivery was on time, communication was good and the quality of thyme was some of the best we have had in a long time!
16. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hi Ren,
Thank you berry much for your review ☺️
We're so pleased that you were happy with your order! We hope to deliver more farm-fresh goodness to your door again soon 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fantastic and faultless service
My second order today. I am as starstruck as I was 2 weeks ago when I went into a major zoomie. I live in a part of the UK where good organics are few and where I received 12 beetroot one week to make up the order. although it was an excluded item.. we don't like beetroot! The orders from Organic Delivery are delivered easily by courier within 48 hours packed with ice and the selection is fabulous.
I can truly say my smacked is gobbed ... 😃🤣
15. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey!
Thank you very much for taking the time to leave us a review! We're berry grateful 🍓
We're so glad that we're able to reach you and deliver you farm-fresh goodness! Thank you so much for choosing to shop organic with us 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
First Organic Delivery order
Received my first order and was very impressed with the speed of delivery and quality of produce. Juicing apples are delicious - thank you!
13. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Hey Kate,
Thank you berry much for your review! ☺️
We're so pleased to hear that you were happy with your first order from us. We look forward to delivering you more farm-fresh goodness! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
My first order
Delivered the day I requested and virtually plastic free.
This is my first delivery but based on that it won’t be my last. The quality of all the items I ordered was excellent. I particularly liked the relatively low value of my order to get free delivery (just under £17) although my order was much more than that. Early days but impressed so far.
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Organicdeliverycompany
Good morning,
Thank you berry much for your lovely review! ☺️
We're so pleased to hear that you were happy with your first order. We look forward to delivering you more farm-fresh goodness 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Dette er Trustpilot
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.