Very high quality pans, better then top of the range Tefal's I had. Easy to clean and excellent performance. My first order had some issues due to the shipping company but customer service at ONYX... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Una padella totalmente inutile , per niente anti aderente , una presa per in giro , colossale ! E quando ho scritto all'azienda, mi arriva una risposta , che non è menzionata in nessun video di prese... Vis mer
Fabulous service from Onyx and I love my new pan. Great for steaks, salmon fillets, caramelized onions, fried tomatoes ..... I haven't used another pan since receiving it. Only negative is it's heav... Vis mer
Wir hatten Probleme mit einer Pfanne der 1. Generation. Obwohl die schon einige Zeit im Gebrauch war, hat uns ein supernetter Kundenservice eine neue Pfanne der 2.Generation sehr schnell zugesendet.... Vis mer
3,7
Middels
119 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great quality
Excellent pans and customer service. The delivery company initially misplaced the package but the Onyx representative was very quick to help and ensure the package got to me, they were very friendly too. I've been using the pans for a while and they work very well and look great, top marks!
8. januar 2024
Anmeldelse skrevet uten oppfordring
Oil spray bottle do not work
The Wok pan is ok, but the oil spray bottle cannot be closed, because the thread in the steel cap arrived damaged. So now the bottle cannot be pressurized.
27. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra ONYX Cookware
Hello Lukas,
We are very sorry to read that you are experiencing issues with your product!
We recommend contacting our customer service at service@onyxcookware.eu, where our customer service team will be ready to assist you. If you have already contacted our customer service, please feel free to reply to the same email and refer to this review.
Please remember that we always offer up to 100 days of a full return policy, even if the product has been unpacked and tested. 😊
If you wish to use your return policy, inform our customer service in the same manner. They will provide information on how to return the package and offer a free return label.
Once again, we apologize for any inconvenience you have encountered. However, we will do our absolute best to assist you in finding a solution! 😊
Best regards,
ONYX Cookware
great products
26. desember 2023
Anmeldelse skrevet uten oppfordring
Kvalita za dobrou cenu.
21. desember 2023
Anmeldelse skrevet uten oppfordring
Terrible client support
I bought a pan a week ago and sent it to a GLS pick point. The order arrived last Friday and on the same day I went to the store, which was closed. I went to the store next door and they told me that the store has been closed for several days because the owner is in the hospital and doesn't know when he will return. I sent a message to ONYX support asking about the whereabouts of the pan and how to resolve the problem. They just told me that I have to wait until the store opens, which can be days or weeks, lol!
It's incredible how I can buy a pan for almost €100 and have this customer support! I just hope they find out where the pan is or send another one with urgent delivery! Otherwise, you can keep it and refund my money!
12. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra ONYX Cookware
Hi Alexandre,
Thank you for your review.
I'm sorry to hear that you've experienced problems with retrieving the parcel from the pickup point, and that our customer service agent misunderstood the situation slightly.
I can see that a new package has been arranged for you, and is on it's way to you. :)
We hope it arrives quickly, but if there is anything else we can do for you, you are also more than welcome to contact our customer service again at service@onyxcookware.eu - then we will be ready to help. :)
We look forward to hearing from you.
Kind regards
ONYX cookware.
Really pleased with the the 28cm frying…
Really pleased with the the 28cm frying pan I bought, and the excellent customer service. 10 out of 10.
11. mars 2023
Anmeldelse skrevet uten oppfordring
Eine Pfanne, die man empfehlen kann!
Ich habe mit der kleinsten Bratpfanne zum testen angefangen und bin von Anfang an begeistert. Endlich eine Pfanne, die man "normal" nutzen kann, ohne dass die Beschichtung Blasen wirft oder man sie schon mit einem Kunststoffwender zerkratzt.
Sie ist spülmaschinenfest, nicht nur "geeignet" und man kann wirklich ohne Fett braten (möchte man ja gar nicht immer, aber man kann, wenn man will!). Ich habe einen Induktionsherd und bisher eher mäßige Erfahrungen mit Pfannen gehabt. Die Onyx ist super: gleichmäßige Wärmeverteilung, guter Kontakt, keine Verformung.
Der gesundheitliche Aspekt ist mir auch sehr wichtig (ungiftige Beschichtung), ein entscheidendes Kaufargument. Die Langlebigkeit konnte ich noch nicht testen, aber ich denke, dass die Aussagen der Firma hier ebenso zutreffen wie alles andere - ansonsten ist die Garantieregelung sehr großzügig, falls wirklich etwas zu bemängeln sein sollte.
Das Preis-Leistungsverhältnis ist für mich auch völlig ok, insbesondere im Hinblick auf die Haltbarkeit. Ich werde Kundin bleiben!
7. mars 2023
Anmeldelse skrevet uten oppfordring
Ho fatto il pagamento a dicembre della…
Ho fatto il pagamento a dicembre della padella e dopo un mese ancora non è arrivata .
Ho scritto una mail ma nessuna risposta.
Questa situazione mi manda in bestia
12. januar 2023
Anmeldelse skrevet uten oppfordring
VERGOGNATEVI
Una padella totalmente inutile , per niente anti aderente , una presa per in giro , colossale ! E quando ho scritto all'azienda, mi arriva una risposta , che non è menzionata in nessun video di presentazione, cioè passare dell'olio sulla padella , farlo riscaldare e poi farlo raffreddare! Incredibile 80.00 euro bruciati . VERGOGNOSO
1. november 2022
Anmeldelse skrevet uten oppfordring
This is very good product
This is very good product. I like the pans and think about vakuum storage products and maybe knife sharpener!
5. november 2022
Anmeldelse skrevet uten oppfordring
drugi nakup
to je naš drugi nakup, tako da smo vedeli da dobimo izključno kvaliteto. hvala vam za res odlično pridobitev v naši kuhinji. do naslednjič.
31. oktober 2022
Anmeldelse skrevet uten oppfordring
They are extraordinary and very…
They are extraordinary and very resistant pans!
31. mai 2022
Anmeldelse skrevet uten oppfordring
Pesima calidad, se pega todo
Compramos un juego de 5 sartenes y es la peor compra que hemos hecho en cosas de la casa, estamos muy decepcionados. Se pega la tortilla de patata, el pescado, las gulas…la base
de las sartenes se pone feo en nada y no se quita ni con nanas. No recomiendo nada este producto y el servicio post-venta pesimo.
5. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra ONYX Cookware
Hola, Celia,
Siento mucho leer acerca de tus problemas de antiadherencia.
Tenemos algunos consejos y trucos que pueden ayudarte a sacar el máximo partido a tu sartén. En muchas ocasiones, un exceso de calor puede provocar un problema de antiadherencia.
Nuestras sartenes son muy eficientes para absorber el calor. Por eso recomendamos utilizar un calor más bajo de lo normal.
Para conocer todos nuestros consejos y trucos sobre antiadherencia, sigue este enlace: https://onyxcookware.es/pages/faq#best-results-non-stick
Si los consejos y trucos no funcionan, entonces me gustaría recordarte que también tenemos nuestras sartenes con revestimiento cerámico para ofrecerte. El revestimiento cerámico ofrece una experiencia antiadherente aún mejor.
Solo tienes que ponerte en contacto con nuestro servicio de atención al cliente para solicitar un cambio y nos aseguraremos de ofrecerte una solución gratuita. :)
Si a pesar de todo no estás satisfecha, recuerda que te ofrecemos hasta 100 días de devolución íntegra.
Para hacer uso de tu devolución, solo tienes que ponerte en contacto con nuestro servicio de atención al cliente en service@onyxcookware.es.
Nuestro servicio de atención al cliente te ayudará con información acerca de cómo devolver tu producto.
Saludos cordiales,
Utensilios de cocina ONYX
I didnt try to cook
I didnt try to cook, but everything until yet was excelent!!
30. mars 2022
Anmeldelse skrevet uten oppfordring
Excelent product, fast shipping
Very fast shipping. Excellent frying pans. Not as non-stick as some others, but extremely durable and easy to use and clean. I have three pans for myself and i have bought one for my mum.
7. februar 2022
Anmeldelse skrevet uten oppfordring
Amazing pan
It replaces all other pans, and now is the only pan i am using
22. desember 2021
Anmeldelse skrevet uten oppfordring
Great and fast service
Great and fast service. Love the pans
6. desember 2021
Anmeldelse skrevet uten oppfordring
I love those pots and pans
I love those pots and pans. Heating nicely quick and the little valve in the lids prevent spillage. Easy cleaning, even after a hard fry as one can use steel wool. They’re such a success that the family will get some fir Christmas too.
After ordering the info about shipping is excellent and the articles arrived quickly.
16. november 2021
Anmeldelse skrevet uten oppfordring
I do not like this pan at all
I do not like this pan at all. It worked only for a week. Food stics to it no matter how much oil I use.
13. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra ONYX Cookware
Hi Alvydas,
I am very sorry to hear, that you have had some trouble with your frying pan.
Our customer service has been in contact with you, and helped you out with a solution.
We have offered some suggestions, and helped you out.
If you are still having trouble with your pan, please be sure to contact our customer service on service@onyxcookware.eu.
Our customer service will be ready to assist you.
Be aware that we also offer up to 100 days of full return. This also includes if the product already has been used.
Simply contact our customer service and let them know that you wish to return the order. Our customer service will help you with a returnlabel.
Best regards
ONYX Cookware
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