They are good as long as you don't have to contact their customer service. I have been trying to speak to them since several days & an agent never picks up the phone. After listening to their horrible... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
When my mum lost access due to forgotten details, they were really helpful in getting her back into my and my sister's account/child trust funds. Then when it was handed over to me, my options were so... Vis mer
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They have always kept me updated with both of my son's trust funds and also any other information that may be useful.
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James cull who I spoke to on the phone was one the nicest people I’ve spoken to from a company and he was very patient when I needed to get documents and stuff sent off he stayed on the phone the whol... Vis mer
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Informasjon om virksomheten
Om OneFamily
Skrevet av virksomheten
OneFamily is a customer-owned financial services company that provides lifetime ISAs, stocks and shares ISAs, junior ISAs, child trust funds, bonds and over 50s life cover.
We have nearly 1.6 million customers and 49 years’ experience of providing accessible, affordable products to help people make the most of their money.
Our Inspiring Better Futures vision is driven by doing the right thing for our customers, colleagues and communities. Whether it’s supporting our customers with education grants, investing in our colleagues’ wellbeing and development, or giving back to our communities through volunteering and charity partnerships, our vision is at the heart of what we do.
Our working hours are 09:00am-17:00pm Our Customer Service working hours are 09:00am-19:00pm.If your review requires a response, we will contact you within 24 hours.
Kontaktopplysninger
16-17 West Street, BN1 2RL, Brighton, Storbritannia
- 0800 616 695
- mail@onefamily.com
- www.onefamily.com
4,1
Bra
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
What made my experience great was how…
What made my experience great was how efficient and effective they sorted the money out that was in my account.
28. mai 2026
Svar fra OneFamily
We're so glad you had a great experience. Thank you for your kind words!
Claire
Customer Relationship Team
One family review
My daughter and I spoke to Harry who was so incredibly helpful, professional and polite. He talked us through the process so we had a crystal clear understanding of our investment and the changes we were making. Thank you Harry!
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
We're so glad to hear our team provided such a clear and helpful experience. Your kind words are truly appreciated!
Claire
Customer Relationship Team
Very pleasant to deal with done the…
Very pleasant to deal with done the withdrawal online within 2 day's the cheque came through the post all in all very satisfactory experience....
27. mai 2026
Svar fra OneFamily
We're so glad to hear you had a very satisfactory experience with your online withdrawal and timely cheque delivery. Thank you for your positive feedback!
Claire
Customer Relationship Team
I submitted my trust fund a week ago…
I submitted my trust fund a week ago and it’s still not landed
27. mai 2026
Svar fra OneFamily
Hi Alfie
Thanks for you review.
Withdrawals usually take 5 working days to arrive. I'm sorry for any delay that the bank holiday may have caused, but trust you'll receive your funds shortly.
If you have any questions, please call us on 0344 8 920 920. Our phone lines are open Monday to Friday, 9am to 5:30pm (Wednesdays 9:30am to 5:30pm).
Thanks
Shauna
Customer Relationship Team
Svar fra OneFamily
We are so glad you found our steps easy to follow. Thank you for your kind words!
Claire
Customer Relationship Team
Svar fra OneFamily
We are so happy you found our service easy and fast. We appreciate your kind words!
Claire
Customer Relationship Team
Svar fra OneFamily
Hi Lily
Thanks for you review.
Withdrawals usually take 5 working days to arrive. I'm sorry for any delay that the bank holiday may have caused, but trust you'll receive your funds shortly.
If you have any questions, please call us on 0344 8 920 920. Our phone lines are open Monday to Friday, 9am to 5:30pm (Wednesdays 9:30am to 5:30pm).
Thanks
Shauna
Customer Relationship Team
my experience
it’s really easy to contact them and they very much help when you are struggling with the app.
20. mai 2026
Svar fra OneFamily
We're glad to hear our team provided excellent support when you needed assistance with the app. Thank you for your kind words!
Claire
Customer Relationship Team
Svar fra OneFamily
We appreciate your positive feedback. We can check on your payment if you want to forward your details to customer.relations@onefamily.com
Claire
Customer Relationship Team
Svar fra OneFamily
We're so glad you found the app easy to use and recommend it! Thank you for your positive feedback.
Claire
Customer Relationship Team
I'd totally forgot about my child's…
I'd totally forgot about my child's trust fund ..so he had a huge suprise on his 18 th birthday website is easy to use to .
8. mai 2026
Svar fra OneFamily
We're so glad to hear about your child's wonderful surprise and that our website was easy for you to use! Thank you for sharing.
Claire
Customer Relationship Team
the man on the phone was so helpful in…
the man on the phone was so helpful in helping me change my name and got it changed the same day! got my child trust fund only a few days later
12. mai 2026
Svar fra OneFamily
We're so happy to hear our team provided helpful service! Thank you for your feedback.
Claire
Customer Relationship Team
Terrible company mother was sold life…
Terrible company mother was sold life insurance but has her age and hard of hearing didn't realise it was a life insurance so when we enquired about it to be told its life insurance and she can cancel it but loses all her money I wonder who well get that ,has the lady i spoke too was not very helpful at all and very rude
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
Hi Karen
Thank you for your review.
We're sorry you and your mother have had this experience with us. So we can investigate this for you, please could you send through your mothers policy number to customer.relations@onefamily.com.
Many thanks
Hannah
Customer Relationship Representative
The lady on the phone was honestly so…
The lady on the phone was honestly so helpful , she ran me through everything on the phone and told me what to do step by step and was so patient, big thanks to that girl!
15. mai 2026
Svar fra OneFamily
We are so glad to hear our team provided such helpful support. Thank you for sharing your positive experience!
Claire
Customer Relationship Team
Svar fra OneFamily
Hi Ben
Thank you for your review.
We understand the verification process can be inconvenient but this is for the safeguarding of your account and money. Feedback about your experience will be passed on.
Hannah
Customer Relationship Team
Very helpful quick response,m rhe only…
Very helpful quick response, the only downside you dont have an app to use,in ths modern world
Will there be one being created
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
We appreciate your positive feedback! Your feedback about the app will be passed on.
Claire
Customer Relationship Team
Helped to get covet if anything…
Helped to get covet if anything happended to me freindly and helpful
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
We're glad we could help. Thank you for your positive feedback!
Claire
Customer Relationship Team
Svar fra OneFamily
We are so glad you had a good experience and appreciate your kind words about our customer care!
Claire
Customer Relationship Team
Jared Cox was the consumate…
Jared Cox was the consumate professional . Polite , he listened and ultimately sorted my query which was very much appreciated !
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra OneFamily
We're happy to hear you had such a positive experience. We appreciate your kind words about the professional support you received. Thank you for your feedback.
Claire
Customer Relationship Team
Absolutely fantastic company…
Absolutely fantastic company transaction from my CTF was fast and secure and was updated at every step thank you so much
19. mai 2026
Svar fra OneFamily
Thank you for your feedback!
Claire
Customer Relationship Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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