C'est une plateforme d'industrialisation de la production d'images. Pour les clients, l'acces a de l'image pro avec des prix minimums. Pour les photographes, un moyen de combler les trous dans l'age... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am unhappy with the recent changes to the cancellation fee policy. When a restaurant cancels or postpones a scheduled photo shoot, especially at short notice or after I have already arrived at the l... Vis mer
Communication - mostly via an AI agent, human support almost disappeared. Quality team reviews, comments and concerns are useless overall with “no point” explanations. Some of benefits were cut off.... Vis mer
unclear reschedule/cancelation policy non-responsive leads no support during weekends upd: the link you provided about the cancelation fee doesn't say anything about the amount of the fee. th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Kontaktopplysninger
Frankrike
- support@ocus.com
- www.ocus.com
3,2
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495 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ocus getting worse day by day for photographers
Mio was there for help, now she is not there anymore, Whenever Photographers were falsely suspended she listen to photographers side of story and try her best to protect them and there so many producers bully photographers, Mio listen to photographers and fix that aswell , Now it looks like there's a protection shield is no more for us lot 💔
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would like to address your concerns. To do so, we’ve sent you a request for additional information via Trustpilot. Please share more details with us so we can investigate further and work on a solution.
Kind regards,
Anna - The OCUS Team
Svar fra OCUS
Hello Joerg,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
dans l'ensemble je suis satisfaite
8. oktober 2025
Svar fra OCUS
Bonjour Nathalie,
Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec l'OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Anna - The OCUS Team
I want to schedule for photo shoot…
I want to schedule for photo shoot soon. I have been waiting so long my time and money is going wasted. Please schedule for photo shoot soon.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello Pratik,
Thank you for your feedback and for sharing your photoshoot reference.
I’m sorry to hear that your appointment hasn’t been scheduled yet. I understand how important this session is for you and regret the delay in setting a date.
Your photoshoot is in an area where we currently have limited photographer availability.
While we typically assign a photographer within 48 hours, in this case, it has taken a bit longer as our team needed to reach out to professionals in a wider radius.
That said, I’m pleased to let you know that a photographer was successfully assigned yesterday.
They’ve been informed of your request for an earliest possible session, and I am monitoring it to make sure you are contacted as soon as possible to set an appointment.
If there is any update, I follow up directly in an email to you.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.
Kind regards,
Svar fra OCUS
Hello Blend,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Anna - The OCUS Team
terrible service
Update 1: The issue I complained about in September was resolved, but no specific reason was provided.
Update 2: The same problem has happened again. I still don’t know why they rejected the request (they only replied with a template and didn’t give a specific reason), just like I didn’t know why they corrected the mistake in the previous case.
I'll keep it updated.
-------------------------------------------------------
The service has always been terrible. I’ve been working with OCUS for almost two years. Yes, they are making changes, but the service remains consistently poor.
Let me give you an example.
According to the platform policy, photographers are entitled to 80% of the compensation if an appointment is made by OCUS or the client. I accepted an assignment like this and arrived at the restaurant on time. However, the restaurant manager told me they needed to reschedule the photoshoot.By the way, OCUS doesn’t provide any contact information before the shoot, so you can’t call to confirm the appointment in advance.
I took a selfie in front of the restaurant’s door and waited there for half an hour — which is one of the required proofs to receive the 80% compensation.
Here’s the interesting part: I submitted a compensation request, but OCUS approved only 30% of the full amount — almost 10 days later. I resubmitted the request, but they refused again, saying the reschedule fee had already been approved.
I submitted another request and explained clearly that the appointment was made by OCUS or the client, and it was the client who needed to reschedule, not me. I also stayed at the location for 30 minutes.
Another 10 days later, they refused again, claiming that I had uploaded two photos taken at the same time. So I uploaded another photo to prove that I had stayed there for 30 minutes. They rejected it again, repeating the same reason: “The reschedule fee was approved already.”
Thirty days later, the whole process started over again. It feels like no one cares about what you say or what you do.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello Tao,
We truly appreciate you taking the time to share your thoughts.
We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
The OCUS Team
Svar fra OCUS
Hello Paul,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
• The OCUS Team
I still didn't get paid for the month…
I still didn't get paid for the month of September..
5. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello Tristan,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Kevin - The OCUS Team
Gave me the opportunity to monetized my…
Gave me the opportunity to monetized my hobby and also made me experience this kind of job
2. oktober 2025
Svar fra OCUS
Hello Ester,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
Plateforme utile mais peu de service d'aide
Je travaille pour Ocus en tant que photographe. Ils proposent une variété de projets de manière assez régulière, avec une rémunération définie par projet.
En revanche, il ne faut pas espérer un retour rapide si vous avez un problème. Il faut batailler avec un chat automatique et un service de ticketing qui prend des jours à apporter un retour.
1. oktober 2025
Svar fra OCUS
Bonjour Pauline,
Nous vous remercions sincèrement d'avoir pris le temps de nous faire part de votre avis. Nous sommes désolés que votre expérience avec OCUS n'ait pas été à la hauteur de vos attentes. Vos commentaires sont importants pour nous et nous souhaitons remédier à la situation. Un membre de notre équipe vous contactera prochainement afin de discuter plus en détail de vos préoccupations et voir comment nous pouvons vous aider.
Cordialement,
Christophe - L'équipe OCUS
Traduit avec DeepL.com (version gratuite)
In my opinion it’s a really good…
In my opinion it’s a really good company!
I like that it gives flexibility
26. september 2025
Svar fra OCUS
Hello Lenzy,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Christophe - The OCUS Team
C’était très rapide.
23. september 2025
Svar fra OCUS
Bonjour Arif,
OPT2- Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Ouzra - The OCUS Team
Good Job for freelancers
Hi Again another review for this year
I gave 5 stars because I still think that OCUS one of the best Company to work with ,,
Yes the money not like before but at least they organize everything to make it easy for us just go to onsite take the photos and upload them ..
the things I don’t like so far is
I don’t receive emails like before of the mission available on my area because of the new platform for Austria..
I get also disappointed to because of many of clients don’t want the fotoshoot or prepar any dishes that’s why I stopped for a while and that’s not OCUS problem that the clients what they see or want ..
wish on the future we I can see more missions unlocked on the map thanks 🤍🤍
28. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello Dua,
OPT1- Thank you for your review and for sharing your valuable feedback with us! We’re thrilled to hear about your positive experience with OCUS, and we’ve made sure to pass along your suggestions to our internal teams for review. Your input helps us continue to improve and get closer to a 5-star experience for everyone.
Kind regards,
Ouzra - The OCUS Team
Je recommande Ocus
Ça fait 7 ans que je travaille pour Ocus.
Je recommande vivement, missions intéressantes qu'on peut choisir selon ses disponibilités, service support réactif.
Je suis très contente de cette collaboration productive.
14. september 2025
Svar fra OCUS
Bonjour Timea,
Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec l'OCUS ! Nous vous remercions pour vos commentaires encourageants ; ils nous touchent beaucoup.
Cordialement,
Christophe - The OCUS Team
Svar fra OCUS
Hello Gajendra,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Ouzra - The OCUS Team
There is something failing on your…
There is something failing on your platform. My portfolio link is broken, and when trying to upload my license that platform failed as well. No one has responded to my request for assistance as of yet. I cannot get any new assignments. I am very distressed about that.
5. september 2025
Svar fra OCUS
Hello Kathleen,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Emelie - The OCUS Team
Je ne suis pas satisfer
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Bonjour Salah,
Nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes désolés d'apprendre que votre expérience avec OCUS n'a pas répondu à vos attentes. Pour mieux comprendre vos préoccupations et vous aider, nous vous avons envoyé une demande d'informations complémentaires via Trustpilot. Nous vous serions reconnaissants de bien vouloir nous fournir plus de détails afin que nous puissions traiter le problème et travailler à sa résolution.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Anna - The OCUS Team
Svar fra OCUS
Hello Debora,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Svar fra OCUS
Hallo,
Wir freuen uns sehr über Ihr positives Feedback! Es ist großartig zu hören, dass OCUS Ihre Erwartungen übertroffen hat, und wir sind dankbar für Ihre freundlichen Worte.
Liebe Grüße,
Anna - Das OCUS-Team
Svar fra OCUS
Hello customer,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Ouzra - The OCUS Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.