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Ineffective

Your AI told me what I already knew how to do.

C'est une plateforme d'industrialisation de la production d'images. Pour les clients, l'acces a de l'image pro avec des prix minimums. Pour les photographes, un moyen de combler les trous dans l'agenda en faisant du vite fait bien fait ( on n'est pas la pour la recherche artistique!).

Plateforme qui n'arrête pas de vouloir améliorer les processus au bénéfice des utilisateurs.
A l'écoute, ils ont développé des solutions maison pour pouvoir nous répondre plus vite.

Communication - mostly via an AI agent, human support almost disappeared. Quality team reviews, comments and concerns are useless overall with “no point” explanations. Some of benefits were cut off.

Overall good service but far away from the excellence

I am unhappy with the recent changes to the cancellation fee policy. When a restaurant cancels or postpones a scheduled photo shoot, especially at short notice or after I have already arrived at the location, it results in wasted time, travel expenses, and lost work opportunities. I believe photographers should be fairly compensated for their time and travel when cancellations are beyond their control. I hope OCUS will reconsider this policy and introduce a fairer approach for photographers.

Cette plateforme est de pire en pire pour les photographes malgré des propositions de missions relativement constantes. Techniquement, elle prétend utiliser l'IA pour des résultats photographiques exceptionnels, en réalité les photographes ont beau envoyer des photos de haute qualité la plateforme semble incapable d'apporter les moindres ajustements les plus basiques et les photographes ont interdiction de faire eux-mêmes les retouches. Nouveauté, maintenant lorsqu'un client annule un shooting alors que le photographe est déjà en route, il n'y aura plus de compensation pour le temps perdu, il faut aller jusqu'au rdv annulé faire une photo de l'établissement pour perdre encore plus son temps. C'est une plateforme qui met systématiquement des bâtons dans les roues des photographes. De plus, la moitié de la communication est en anglais. Les clients ne comprennent rien, se plaignent parfois de ne pas voir leurs photos en ligne. Quand elles le sont, la qualité fournie est désastreuse alors que les photographes livrent des photos professionnelles de très haute qualité (une photo originale de 40Mo devient une vignette de 10Ko! Et c'est bien sûr le photographe qui est accusé par les clients). Il y a régulièrement des bugs qui s'apparentent plus à des blocages. Il y a des propositions de missions fantômes récurrentes alors que les clients ont déjà épuisé plusieurs photographes par leur refus ou leur non réponse. Les photographes sont littéralement inondés de messages inutiles de la plateforme pour les infantiliser. Signaler les problèmes ne sert à rien, les photographes sont toujours plus considérés comme le problème, et sanctionnés, alors qu'ils sont directement sur le terrain au contact des clients et à même de pouvoir dire ce qui ne fonctionne pas. Cette plateforme veut tuer le métier tout simplement, c'est mon humble avis malheureusement et c'est bien triste.

Belle expérience

The company is soo complicated and nightmare to deal when you want to cancellation fees. They offer very bad low job and when client called you to cancel it. It's not enough proof. They want you to go take pictures of store and have written SMS or email that the job was rescheduled/ cancelled. Like the client already called me that he can't not do it and ocus forcing photographers to chasing the client to text him same thing what he just told you..how silly and embracing. The clients they don't do. Why they should text me if they just told me. The company cancellation fee is very complicated they did for purposes to avoid to pay. But we travel far for low paid jobs , petrol or transport in some cities are not cheap and ocus treat freelance photographer like that. They are very complicated with reviews all.the systems not clear and very bad. Used to be good company. Now you have to have 4* for Just Eat photoshoots but it's hard to increase your score. Even when you have severe excellent jobs with perfect reviews. The overall number not changed but any little mistakes. Immediately you lost point. Working for them its always very frustrating.

It’s a good platform to work as a freelancer, and they on time and and very intelligent and understandable helpline

Best for creators

Great company to work with.

It is often almost impossible to reach clients because they rarely provide a valid phone number. In my most recent experience, I arrived at the location on time, but the client was not there. I believe I should have received full payment for that booking, but I did not.

Because of this, from now on, if a client does not respond and confirm the appointment at least one day before the shoot, I will not travel to the location.

It's been more than a year since my last OCUS/Doordash photoshoot, and things have certainly changed! I had a lot of questions, and they were all answered clearly!

I liked it better when I could communicate with a human being and not an AI

Some answers r short . Some are more understanding with explanation of what to do or a reason. The only thing is kinda bad is no phone number to get ahold of someone when you really need a live person.

unclear reschedule/cancelation policy
non-responsive leads
no support during weekends

upd: the link you provided about the cancelation fee doesn't say anything about the amount of the fee. that is why it is unclear. no answers for questions:
(1) the amount of cancelation fee
(2) the amount of reschedule fee
(3) if I arrive at the location - will travel fee be added to (3.1) reschedule fee or (3.2) cancelation fee
(4) what the cancelation policy for at-home photoshoot (4.1) with travel and (4.2) with delivery

Gefällt mir sehr gut

Great platform for creators and smooth workflow!
Working with OCUS has been a fantastic experience. The platform is intuitive, project assignments and guidelines are very clear, and communication is always smooth. Payments are reliable and on time. Highly recommended for creative professionals looking for serious collaboration!