C'est une plateforme d'industrialisation de la production d'images. Pour les clients, l'acces a de l'image pro avec des prix minimums. Pour les photographes, un moyen de combler les trous dans l'age... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I am unhappy with the recent changes to the cancellation fee policy. When a restaurant cancels or postpones a scheduled photo shoot, especially at short notice or after I have already arrived at the l... Vis mer
Communication - mostly via an AI agent, human support almost disappeared. Quality team reviews, comments and concerns are useless overall with “no point” explanations. Some of benefits were cut off.... Vis mer
unclear reschedule/cancelation policy non-responsive leads no support during weekends upd: the link you provided about the cancelation fee doesn't say anything about the amount of the fee. th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Kontaktopplysninger
Frankrike
- support@ocus.com
- www.ocus.com
3,2
Middels
495 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
excellent helpdesk
20. august 2025
Svar fra OCUS
Hello Luc,
Thank you for your feedback and for sharing your valuable comments! We're delighted to hear that you had a positive experience with OCUS, and we've made sure to share your suggestions with our internal teams for review. Your feedback helps us continue to improve and move closer to delivering a 5-star experience for everyone.
Sincerely,
Emelie - The OCUS Team
The pay is dismal
The pay is dismal, anyone saying otherwise is either lying or they aren’t a professional photographer. The customer support service is fine once you go through hurdles to reach them.
They have done great damage to small photography businesses in my area. If you use them, or work for them, you contribute to the damage.
30. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello Kelly,
Thank you for sharing your feedback with us.
We’re sorry to hear that your experience with OCUS didn’t meet your expectations.
We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Roddy - The OCUS Team
Créateur de contenu
J'aime travailler avec ocus en tant que photographe en temps partiel, les missions sont intéressantes et le service support est très réactif.
14. august 2025
Svar fra OCUS
Bonjour Zyad,
Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec l'OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Anna - The OCUS Team
Photographers
I'm one of their photographers and the work has been steady and consistent. Support is helpful and attentive when I need them. The pay is fantastic.
12. august 2025
Svar fra OCUS
Hello Bryan,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Ouzra - The OCUS Team
Please delete my account immediately!
I didn't realize they were looking for photographers for €50-100. I didn't notice this when I signed up. I have been working as a professional photographer in the field of food photography for many years. My daily rate is €1,800. As a rule, a photo assistant costs €350 per day and a food stylist costs €700.
I feel sorry for the colleagues they are trying to exploit for so little money. When I then read that they pass on 10-20% of the final price to the photographers, I think they should be ashamed of themselves. But that's how people like them are: ripping others off, bleeding them dry and getting the maximum advantage for themselves.
Please delete my account immediately.
7. august 2025
Svar fra OCUS
Hello Axel,
Thank you for taking the time to share your thoughts about your experience with us through your Trustpilot review.
We value all feedback—positive or critical—as it helps us better understand the perspectives of our community, and improve the way we work.
We have taken note of your concerns regarding the rates we offer.
We understand that our suggested session rates may be far from your standard day rate.
Please know that our platform is designed to serve as an additional revenue stream. Many of our photographers use it to fill in gaps between larger projects or to access opportunities that might not otherwise be available through their usual channels.
That said, we completely respect your position and your approach to valuing your work in today’s evolving industry.
We certainly never intended to undervalue your time or talent, and we truly appreciate the honesty and clarity with which you have shared your thoughts.
If you feel that our platform does not align with your goals, we understand.
I will reach out to you directly by email to discuss your account question.
Thanks again for your feedback—we wish you continued success in your professional journey.
Best regards,
Non è semplice contattarvi se si…
Non è semplice contattarvi se si riscontrano dei problemi. la retribuzione per i servizi è troppo bassa.
6. august 2025
Svar fra OCUS
Hello Silvia,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Ouzra - The OCUS Team
Svar fra OCUS
Hola Oscar,
¡Agradecemos tu reseña! Nos alegra saber que disfrutaste de tu experiencia con OCUS. Si hay alguna forma en que podamos mejorar las cosas, nos encantaría conocer tu opinión. ¡Siempre nos esforzamos por conseguir esa estrella extra!
Saludos cordiales,
Rinah - The OCUS Team
It comes easily to start
It comes easily to start, but then issues appear when what seems and is supposed to be arranged does not appear to be :)
Just like in regular services ;)
5. august 2025
Svar fra OCUS
Hello Dariusz,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
Svar fra OCUS
Hallo Larisa,
Wir freuen uns sehr über Ihr positives Feedback! Es ist großartig zu hören, dass OCUS Ihre Erwartungen übertroffen hat, und wir sind dankbar für Ihre freundlichen Worte.
Liebe Grüße,
Augustin – Das OCUS-Team
Sent a photographer who didn't speak…
Sent a photographer who didn't speak any English, then weeks later, I still have not received my photos. I feel like we've wasted a lot of time and money. We had to prepare 20 plates of food, with an average cost of $25 per plate.
25. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello,
Thank you for contacting OCUS.
We truly appreciate you taking the time to share your feedback.
We're sorry that your experience with OCUS did not meet your expectations.
Your input is valuable to us, and we are investigating this matter internally.
For data protection reasons, we won't be able to reach out with the results, but please know that your feedback will help us improve our services.
Kind regards,
Leider ist der Kontakt sehr schwierig
Leider ist der Kontakt sehr schwierig, Wenn sich Termine mit den Kunden ändern oder verschoben werden müssen passt das oft dem Unternehmen nicht.Das Qualitätsmanagement ist viel zu langsam. Wenn was schief läuft soll immer der Fotograf Schuld sein. Geht überhaupt nicht.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hallo Peter,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Erfahrung mit OCUS nicht Ihren Erwartungen entsprochen hat.
Wir nehmen Ihre Bedenken sehr ernst und würden gerne mehr darüber erfahren, was passiert ist.
Unser Team wird sich in Kürze mit Ihnen in Verbindung setzen, um die Situation genauer zu besprechen und eine Lösung zu finden.
Emelie – Das OCUS-Team
"ID provided is incorrect"
It's getting harder and harder to communicate with Ocus every day. With every travel fee request, I get a negative response saying the ID is incorrect, but that's not true. I check several times and see that everything is correct. On Monday (July 28th), I received an email from the team asking how they could help me. I responded the same day, but to this day (August 1st), I haven't received a response. The total amount I receive has been significantly impacted by the lack of travel assistance, as I end up spending part of what I receive on fuel and tolls.
Anyway, i still have hope that this will be resolved.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hello Carol,
We’re sorry to hear that your experience with OCUS wasn’t what you hoped for. Your feedback is very important to us, and we’d like to learn more about your concerns. To help us identify and assist you, we’ve sent a request for additional information through Trustpilot. We look forward to hearing from you so we can make things right.
Kind regards,
Anna - The OCUS Team
The company is not adjusting its prices…
The company is not adjusting its prices to the rising cost of transportation, gear, communication with the restaurants/clients and also time. if you would like us to continue taking more assignments even the one that does not guarantee a booking then things have to adjust to the cost of the times. support should also be provided specially for real time concerns or updated procedures should also be listed or have a landing page or like a bulletin
17. juli 2025
Svar fra OCUS
Hello Ben,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Anna - The OCUS Team
As a photographer
As a photographer, we face a lot of problems on sites, but it is really difficult to contact customer support. The new platform in Austria is not visible to most customer care agents, and they ask for the project ID, but it was not visible anywhere on the new platform. They contact us even with email after reading the request, but still, they have no idea how they have to respond. You guys may have categorized problems in the customer care link, but we cannot explain most of the problems in those categories. It's really difficult to chat with an agent; it connects again and again.
Personally, when I have a problem, I have to write an email to the project manager personally to sort things. Not like earlier, when you go to a project site, you need to take a selfie to start. But when you don't have a good internet connection, you couldn't reach the portal. After a couple of minutes, it doesn't allow you to upload. When you couldn't contact customer care, you have to stop everything and wait for customer care to respond.
12. juli 2025
Svar fra OCUS
Hello Buddhi,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
Svar fra OCUS
Bonjour,
Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec l'OCUS ! Nous vous remercions pour vos commentaires encourageants ; ils nous touchent beaucoup.
Cordialement,
Augustin - The OCUS Team
Svar fra OCUS
Hello Enrica,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Christophe - The OCUS Team
La agencia esta muy bien pero a la hora…
La agencia esta muy bien pero a la hora de cambiar la cita con el cliente, no me responden, solo me manda al chat y ningun agente se comunica conmigo. tengo varias sesiones que he ido y tampoco me ofrecen remuneracion por haber ido al local, es mas sigo esperando que me responda. Con el tema del pago pagan puntual. Pero si ellos quieren crecer y yo tmbien deberian solucionar a los fotografos estos inconvenientes, y ademas en mi ciudad nunca hay una sesion de foto a un restaurante y eso que vivo en un pueblo bastante turistico.
1. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra OCUS
Hola Daniela,
¡Gracias por tomarte el tiempo de dejar una reseña y darnos tu opinión! Nos alegra que tu experiencia con OCUS haya sido positiva. Puedes estar seguro de que tus sugerencias se han compartido con nuestros equipos internos para que podamos seguir mejorando. ¡Tu opinión significa mucho para nosotros!
Saludos cordiales,
Augustin - The OCUS Team
I've been working with OCUS for a few…
I've been working with OCUS for a few years now and I can say that the support for photographers has really improved lately for helping with things like cancellations and travel fees for example.
It's still a good way to fill your schedule and hopefully more opportunities will be coming in the future.
7. juli 2025
Svar fra OCUS
Hello Paul,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Ease of use
Ease of booking shoots and the process of how to export images is straightforward.
10. juli 2025
Svar fra OCUS
Hello Andrew,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Christophe - The OCUS Team
Extrem professionell und seriös
3. juli 2025
Svar fra OCUS
Hello Vinh,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.