very bad experience . rented a car for 4 days in Florida. at their offsite location - i end up in a like "telephone booth" where i talk virtual with an agent- to whom i repeatedly decline PDW addition... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ugh, why are they even in business, this is some unserious business, no urgency, lack of customer support, super slow, one register, they ask for your first born when you try to save a buck. Just go w... Vis mer
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Vis mer
I booked and fully pre-paid for my vehicle at the Denver Airport location through Priceline. At the counter, I explicitly denied all additional insurance coverage. Despite this, Nü Car Rentals added i... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Kontaktopplysninger
San Antonio, USA
- www.nucarrentals.com
1,6
Dårlig
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I wish there was a zero rating
I wish there was a zero rating, this is the worst company you could ever do business with
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Ronald,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.
Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.
We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will escalate your concerns to the appropriate team for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
My car needed servicingNu car rental so…
My car needed servicing, so I booked with Nu car rental online, only because the price was right. I paid in advanced. However when I arrived tp pick up the vehicle, I could already tell the Latino man at the front desk was a racist, just by the way he greeted us. We rented a simple compact car with no bells or whistles. Just to get around until my car was repaired. The front service man told us we had to pay a 2 thousand security deposit before renting. Making it difficult for us. I told him I have rented in the past & never heard such requirements. If you do not want to be racially discriminated upon & unfairly treated. DO NOT rent any vehicles from this company!! Terrible buisness pratice. Depending on what you look like is how you are charged a security deposit!!
17. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Tanisha,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.
Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.
We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.
Your feedback regarding:
* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience
will be escalated to the Fort Lauderdale team for review.
We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your concerns thoroughly with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Awful
Awful. Slow and not very upfront with additional fees. Worse than buying a new car. And so far on the other side of town from the airport. Avoid at all costs.
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Eric,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding the wait times, the additional fees applied during the rental process, and the inconvenience caused by the location being farther from the airport than expected.
We regret that the pricing and fees were not communicated in a manner that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, and policies before completing their agreement.
We also understand how the location and transportation process may have negatively impacted your overall experience, and we apologize that the service did not meet your expectations.
Please know that your feedback regarding:
* Wait times and overall service experience
* Pricing transparency and additional fees
* Shuttle and location accessibility
will be shared with the appropriate management team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Don’t rent from Nu
Oh my god I wish I had read these reviews before renting! This rental company closes at 7 pm, so if your flight is delayed, you’re out of luck. I ended paying twice as much with over costs, than I would have if I rented with a credible company. The old adage is true, If It looks to good to be true….
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Samareh,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. We understand how stressful travel delays can be, and we regret that the location’s operating hours and the circumstances surrounding your pickup negatively impacted your experience.
We also understand your concerns regarding the overall rental cost and the additional charges you encountered. Customers should always feel fully informed about rental policies, operating hours, and any applicable fees before completing their reservation.
Please know that your feedback regarding:
* Location operating hours and communication
* Additional charges and overall pricing
* Customer expectations during delayed arrivals
will be shared with the appropriate team for review.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns with the location involved.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
NU Car stole my money.
NU Car stole my money.
I had to rent another car at Avis.mx which works great.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Andrea,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the outcome of your rental situation. We regret that your experience led you to seek alternate transportation through another rental provider.
Please know that we take concerns regarding charges, refunds, and customer experience very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the concerns you have raised.
To assist us in investigating this matter further, kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location and pickup date/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the appropriate team to review your case thoroughly.
We sincerely regret that your experience did not meet expectations and appreciate you bringing this matter to our attention.
Kind regards,
Haidee
Horrible company
Horrible company. They charge hidden fees for adding supplemental insurance and prepaid fuel. They don't tell you that you have to pay several additional taxes and fees that you already paid for the car rental. Also, customer service was not good. Avoid this company like the plague. To the one positive comment that said ignore the outdated negative comments lol, this issue happened on 4/19/2026!
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Paul,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental on April 19, 2026. We understand your concerns regarding additional charges, including supplemental insurance, prepaid fuel, and other taxes and fees that you felt were not clearly disclosed during the rental process.
We regret that the pricing and optional products were not communicated in a manner that felt transparent and easy to understand. Customers should always feel fully informed of all charges and options before completing their rental agreement.
Additionally, we are sorry to hear that your experience with customer service did not meet expectations. Providing professional, respectful, and helpful assistance is extremely important to us, and we understand how disappointing this experience must have been.
Please rest assured that your feedback regarding:
* Pricing transparency and additional fees
* Communication of optional products and charges
* Customer service experience
will be escalated to our Salt Lake City Affiliate under Ticket #381706 for review.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
New car rentals has misleading prices…
New car rentals has misleading prices pushed insurance sales pushed toll sales they quoted me 2299 for an extension and as I went to pay it didn't let me get in one of the managers said that that price was incorrect it was $44.99 in which I explained to him that I was going to give him an evaluation on this matter business he acted if though he didn't care when I finished talking to him he said $44.99 and if I didn't want to pay that for me to bring the car back and forget about it and without that was very unprofessional of the stipulations where you can't drive the car out of state and you are the only one that can drive the vehicle being told this after rental I thought was insane their prices are very misleading if you are thinking about renting from new car rental think twice if I had the option again new car rental would not be my choice.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear James,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding pricing transparency, optional products, and the communication you received related to your rental extension.
We regret that you felt pressured regarding insurance and toll program options, and that the pricing for your extension appeared inconsistent. We also understand your dissatisfaction with the interaction you described with management and apologize if the response you received came across as dismissive or unprofessional.
Additionally, we understand your concerns regarding rental restrictions, including out-of-state travel limitations and authorized driver policies. These terms should always be communicated clearly during the rental process so customers fully understand the agreement before completing their rental.
Please rest assured that your feedback regarding:
* Pricing transparency and extension quotes
* Communication of optional products and fees
* Customer service and professionalism
* Explanation of rental restrictions and policies
will be escalated to the appropriate management team for review.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name
Once we receive this information, we will review your concerns with the location involved and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
SCAM ALERT!
SCAM ALERT!! STAY AWAY!! NU Car Rentals has many surprise fees. Expedia told us the rental would cost $574 - it was roughly $1000! Expect hidden fees, and don't expect to understand them.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Matt,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the final cost of your rental. We understand how upsetting it must have been for the charges to significantly exceed the amount initially expected through your booking.
We regret that the fees and additional charges applied during the rental process were not communicated in a way that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, taxes, and policies before completing their agreement.
Please know that your concerns regarding pricing transparency and unexpected charges are being taken seriously and will be shared with the appropriate team for review. We understand how experiences like this can negatively impact trust and overall satisfaction.
We would appreciate the opportunity to review your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup dates/time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Do NOT use this car rental company
Do not use this car rental company. There is absolutely no refund on any cancelation. You can accidentally make a reservation for the wrong day or time, two months in advance, and yoy will not be refunded your money. If you carefully read their policy, all reservations are non-refundable, no matter what the issue. They would not even let me use the funds to reserve another car two weeks later. I canceled months before my original reservation date. They should be reported to the BBB and Expedia should no longer offer their cars.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Deborah,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding your reservation cancellation. We understand how upsetting it must have been to realize that your reservation was non-refundable, particularly when the cancellation was made well in advance of the pickup date.
We recognize your concern that greater flexibility or the ability to apply the funds toward a future reservation would have been appreciated. While cancellation policies and prepaid reservation terms are outlined at the time of booking, we understand that this situation has left you feeling dissatisfied and unsupported.
Please know that your feedback regarding refund policies and customer flexibility is important to us and will be shared with the appropriate team for review. We also regret the negative impression this experience has left regarding our services and booking partners.
If you would like us to review your reservation further, kindly provide the following details:
1. Confirmation # ending in NU or booking reference
2. Original pickup date/time
3. Primary driver’s name
Once we receive this information, we will review your case and determine whether any additional options may be available.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Buyer Beware - Illegal Practices Going On at NU CAR
I prepaid for a 3 day rental through Hotwire. But when I picked up the car, the rental agent did not provide a written agreement at time of pickup and signed me up for additional options I did not want, with no explanation of costs (other than pre-pay gas). He superimposed my initials onto a “contract” which I received by email AFTER I returned the car. They also said I returned it late, at 10:47am, even though the agent told me that I had till 11am. In fact, there was no discussion of pricing except for the pre-pay gas option. Nothing was provided in writing at time of pickup (which is against Arizona law). They said they have video footage but refused to let me see it, or even a transcript of what was said. The entire process was deceptive and not transparent at all. After I explained all this to their customer service, going back and forth, they still refused to budge. So I filed a complaint with both the Arizona Dept of Insurance and the FTC.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Jim,
Thank you for taking the time to share your concerns regarding your recent rental experience.
We sincerely apologize for the frustration and disappointment you experienced. We understand how concerning it must have been to discover additional charges and optional products that you believe were not properly explained or authorized at the time of pickup.
We are particularly concerned by your comments regarding the rental agreement process, including your statement that documentation was not provided at the counter and that you only received the contract electronically after the rental was completed. Transparency and proper disclosure are essential parts of the rental process, and we take allegations regarding unauthorized add-ons and documentation handling very seriously.
We also understand your concerns regarding the return time charge and the discrepancy between the verbal information provided and the charges ultimately applied. Additionally, we regret that you felt your concerns were not adequately addressed during your communication with customer service.
Please rest assured that your feedback, including your concerns regarding:
* Optional products and authorization
* Rental agreement disclosure procedures
* Return time charges
* Customer service handling and transparency
will be escalated to the appropriate management team for further review.
We would appreciate the opportunity to investigate this matter thoroughly. Kindly provide the following details if not already submitted:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once received, we will coordinate with the location to review the rental documentation, account notes, and related records associated with your case.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
The worst car rental experience I've ever had…
This was the worst experience I've had renting cars for over 50 years. I had reserved the Wild Card based on an ad that said it would be similar to an economy or compact car. When I arrived, "all [they] had" was an 8-passenger van. I drive a very small car and did not have the skill set to drive that large of a car in an area I don't know. I was then stuck renting a more expensive car. THEN they started adding all the additional taxes...so a car I had budgeted $400 for (including insurance and stated online taxes) ended up costing close to $700! This company wins the prize for the worst car rental company going. A complete bait and switch, not only on the car type, but in final cost add-ins that make no sense to anyone than them. Add to that they are NOT at the airport rental center...it's a 15-minute drive from the rental center to a rundown past-hotel they use, so no matter what they throw at you, you're stuck accepting it since there's no other rental companies to check with. On the drive back to the airport our driver slammed on the breaks so hard at a red light that my flight bag went flying through the van, spraying its contents everywhere...we were all scared to death. This guy should not be behind the wheel of a passenger van. Painful lesson learned by using this discount brand...and one that wound up being more expensive than the trusted brands. Won't happen again.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Barbara,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to arrive expecting a compact or economy-type vehicle and instead be offered a large passenger van that you did not feel comfortable driving. We also understand your concern regarding the additional charges and the significant difference between the expected rental cost and the final amount paid.
We regret that the vehicle assignment process, pricing transparency, and overall experience did not meet your expectations. Optional products, taxes, and fees should always be communicated clearly so customers can make informed decisions without feeling pressured or misled.
Additionally, we are very concerned by your comments regarding the shuttle experience and the driving behavior you described on the return trip to the airport. Safety is extremely important to us, and this feedback will be taken seriously and escalated to the appropriate team for review.
Please rest assured that your concerns regarding:
* Vehicle availability and “Wild Card” expectations
* Additional charges and pricing transparency
* Shuttle operations and driver conduct
* Overall customer service experience
will all be reviewed with the location involved.
We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and dates/time
3. Primary driver’s name
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
If I could give less than zero
If I could give less than zero, I would. This company is the biggest rip off that I have ever encountered. There were so many "hidden fees" that the car rental cost more than our accommodation. Please do not put yourself in the position of working with them if you want a positive experience. I have never encountered any company as shady as them and I advise the airlines and VRBO to stop doing business with them
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Ruth,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to encounter charges that felt excessive and unexpected, particularly when they significantly impacted the overall cost of your trip.
Please know that transparency and clear communication regarding fees and optional services are extremely important to us. We regret that your experience left you feeling misled or dissatisfied, as this is not the level of service we strive to provide.
We also understand your concerns regarding our business practices and the impression this experience has left on you. Feedback such as yours is taken seriously and will be shared with the appropriate team for review, particularly regarding pricing transparency and customer communication during the rental process.
If you would like us to review your rental and the charges applied in more detail, we would be happy to assist. Kindly provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date and time
3. Primary driver’s name
Once we receive this information, we will investigate your concerns further and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Scam!
Awful, what a scam! What a way to sour the end of a beautiful vacation. My family rented a compact car in the Azores for 7 days. We took proper car of the car and did our due diligence before leaving the airport parking lot and took videos of the car. When we returned the car the was normal dirt on the floor mats from being used for a week, I was told we were going to be charged a cleaning fee. I was so upset I knew this was wrong I went in the car and shook out all the mats and they said I would still be charged and I should have taken the car and vacuumed it before returning it, they said look at the sign inside the car “you need to return it as you received it.” They basically will charge you if it looks like you used the car at all during your rental. It’s such a scam! I went in the airport and tried to talk to the associate at the car rental counter but they too were in on the scam. They said most of their customers go and vacuum out their cars before returning, what BS! I’ve never rented a car and had to clean lite dirt off the floor before returning in order to not be charged! Who would think to do this on vacation?! I filed a formal complaint at the airport because I was getting nowhere with this god awful company. Fyi the rental deposit was over 1500eu and they were threatening if I didn’t pay the cleaning fee they wouldn’t give me my security deposit back. Stay away from renting from this company, shame on them!
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Katherine,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and distress you experienced during your recent rental. We understand how upsetting it must have been to be charged a cleaning fee, especially when you believe the vehicle was returned in a reasonable condition after normal use.
We regret that the situation left you feeling treated unfairly and that your concerns were not adequately addressed at the location. Cleaning policies are intended to apply only in cases where a vehicle requires excessive cleaning beyond standard use, and we understand your concern that this may not have been the case here.
We are also very concerned about the communication you received regarding your security deposit, as this should always be handled professionally and transparently.
Please rest assured that your feedback will be escalated to the appropriate team for a full review of the charges applied, as well as the handling of your concern at the location.
We would like the opportunity to investigate this matter further. Kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental location/Pickup location
3. Primary driver’s name
4. Pickup date/time
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Never again
I have consistently purchased my airplane tickets and rental car reservations together as part of comprehensive travel packages. This process has generally been smooth and hassle-free, and I have not encountered any issues with this particular company until recently. They requested additional charges, including toll fees and excessive insurance premiums. I typically use my own car insurance for such rentals. I am very disappointed that booking sites are partnering with a company that is not BBB-accredited. They even offered a reduced rate—$350 instead of $500—if I couldn't afford the higher amount. I immediately canceled the reservation because it seemed suspicious and possibly a scam. DO NOT RENT FROM THIS COMPANY!
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Debora,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and concern you experienced during your recent booking attempt. We understand how important it is for the rental process to be clear, transparent, and consistent—especially when you are accustomed to smooth travel arrangements.
We regret any confusion regarding additional charges such as toll programs and insurance options. While these may be presented at the counter based on rental requirements or coverage verification, they should always be explained clearly and without pressure so you can make an informed decision.
We also understand your concern regarding the pricing presented and how this may have appeared inconsistent or unexpected. This is not the experience we aim to provide, and we apologize for any impression of non-transparency.
Please rest assured that your feedback will be shared with the appropriate team for review, particularly regarding how optional services and pricing are communicated to customers.
If you would like us to review your specific reservation or cancellation in more detail, we would be happy to assist. Kindly provide the following:
1. **Confirmation # ending in NU or booking reference**
2. **Location and date of intended pickup**
3. **Primary driver’s name**
Once received, we will look into the matter further.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Worst rental EVER
Reserved car not available. Placed in huge SUV (extra gas cost). State police ran license plate and it was uninsured. Told manager at Nu and he said go ahead and call the police, we have fleet coverage, I’m not offering you anything, including the additional insurance we paid for. Shitty, shitty company with zero customer service or concern.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Don,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the serious concerns you’ve raised. Being provided with a vehicle that did not match your reservation, along with the issues you described regarding the license plate and insurance status, is deeply concerning and not reflective of the standards we expect.
We also regret your interaction with the location manager, as the level of service and response you described does not meet our expectations for professionalism or customer care. Additionally, we understand the inconvenience caused by being placed in a larger vehicle, including the added fuel costs.
Please rest assured that this matter will be escalated for immediate review with the appropriate team, particularly regarding vehicle compliance, insurance coverage clarification, and staff conduct.
We would like the opportunity to investigate this situation thoroughly. Kindly provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup location and date**
3. **Primary driver’s name**
Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We sincerely regret that your experience did not meet expectations.
Kind regards,
Haidee
Mahdi Atoyb is courteous and very…
Mahdi Atoyb is courteous and very helpful.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Liem,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Mahdi Atoyb provided you with courteous and helpful service. Positive experiences like yours are what we strive to deliver, and it’s always rewarding to recognize team members who go above and beyond.
We will be sure to share your kind words with Mahdi and the team in Fort Lauderdale under Ticket #376000.
Thank you again for choosing us, and we look forward to serving you in the future.
Kind regards,
Haidee
I realize I am absolutely waisting my time🤮
I realize I am absolutely waisting my time writing this review as there are multiple, similar complaints from other disgruntled customers, and each has received the same horrible canned company response. This is a clear bait and switch scam they do to so many other customers when the opportunity presents itself. I reserved a Camry or equivalent through Priceline. My insurance was $16 per day and the car was $29.09 per day. With taxes, my total paid was $378.48 for 5 days. BUT, when I was done, I ended up paying just over $1,000!! When I got to PU Car after having to take a shuttle to get there, the PU employee at the counter confidently and comfortably said he could put me in a larger vehicle for the same price, which I agreed to. And here’s where the bait and switch occurred. Yes, I know I’m going to get the same canned response PU provides everyone so please don’t insult my intelligence telling me I need to “read the fine print.” You’re right and shame on me for trusting PU Car would do what other trusting, reputable companies do, and talk through the significant changes I was about to sign for. What PU clearly did was a form of bait and switch and I do believe PU took full advantage of me knowing after taking my long flight that there’s almost NO chance I or anyone for that matter would read everything as they are tired and just want to get the heck out of there!!! Shame on you for continuing your bait and switch tactic. Yes, I signed and initialed your document, 100% on me!! Agreed!! I ended up paying $628.27 more than what I initially thought! Your company fully understands human nature and knows people think your employee offered such a great deal only to totally stick it to them via the insurance. Yes, I will file a complaint with the FTC for the bait and switch tactic and yes, I will dispute the charges with my credit card company…..but PU will stand behind, “He signed the contract which outlines the charge.” We didn’t do anything wrong.” Yes you did! You absolutely and fully understood what the VAST majority of customers would do and that’s to blindly sign. My fault for doing so…lesson learned and 100% on me for trusting PU Car, and signing. Let me ask though, how does it feel having such a ridiculously low rating? I now know PU has a HORRENDOUS reputation!!! Is the company proud to have so many unhappy customers rather than work on improving the customer experience??? Again, a waste of my time for posting this but yes, all I can do is what I said above and share with others about my absolutely horrendous personal experience using PU. I’ve requested a call from a manager but expect absolutely nothing but wasting my time outlining my horrible experience only to be told, “I reviewed your signed contract and you agreed to these terms.” All I can hope for is PU reviews their practice and do what they can to improve the customer experience moving forward. Let me ask, and please do provide a response to this, what actions has your company taken in the past to avoid this unfortunate situation from happening to other customers? Please share here, what those steps and actions you have taken. And please don’t just simply say, “We review these matters with our employees as they occur.” I’ll ask these questions when the manager calls but do not expect anything but further aggravation😔
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Roger,
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it must have been to encounter a significant difference between the expected cost and the final amount charged, especially after a long day of travel.
We take your concerns regarding transparency, communication, and the rental process very seriously. While all charges are outlined in the signed rental agreement, we recognize that the way options—such as vehicle upgrades and additional coverage—are presented at the counter should always be clear, transparent, and fully understood before any agreement is finalized. We regret that this was not your experience.
You also raised an important question regarding what actions are taken to prevent situations like this. Please know that customer feedback such as yours is regularly reviewed with our affiliate locations. This includes reinforcing clear communication of optional products, ensuring customers are properly informed of cost implications before acceptance, and addressing any service behaviors that may lead to misunderstandings. We also monitor recurring concerns to identify areas where additional training or process improvements are required.
That said, we would like the opportunity to review your specific rental in detail, including the charges applied and how they were presented at the time of pickup. Kindly provide the following information:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**
Once received, we will coordinate with the location to conduct a thorough review and determine if any further action is appropriate.
We understand your concerns and truly regret that your experience did not meet expectations. Thank you again for bringing this matter to our attention.
Kind regards,
Haidee
This has been the worst car rental…
This has been the worst car rental experience. The attendant was very condescending. There were hidden fees including an extra loss insurance fee of almost $400 for the week. Although I used my personal insurance, that extra insurance is new and is not covered by most. I have the Florida sun pass. I was told I couldn’t use it that I had to purchase theirs for 12.99 a day. I got the car at 1/2 a tank. At return, at around 3.45, the shuttle left as I was parking and left me standing in the parking lot. Their door was closed and I dropped the keys in a drop box. I had to take Uber to the airport. Never Again!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Wesner,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. The concerns you’ve raised regarding customer service, additional charges, and overall communication are taken very seriously.
We regret to hear about your interaction with our staff and that you felt the service provided was not professional. Additionally, we understand how concerning it is to encounter charges that were not clearly expected, particularly regarding insurance and toll programs. These policies should always be communicated transparently so you can make informed decisions.
We also apologize for the condition of the vehicle at pickup, specifically the fuel level, as well as the inconvenience you experienced during drop-off. Being left without shuttle assistance and needing to arrange alternate transportation is certainly not the experience we aim to provide.
Please rest assured that your feedback will be escalated to the appropriate team for a thorough review of customer service practices, billing transparency, and shuttle operations at this location.
If you would like us to further review your specific rental and the charges applied, we kindly ask that you provide the following details:
1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates/times**
3. **Primary driver’s name**
Once we receive this information, we will investigate your case and determine the appropriate next steps.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
I recently rented a car from them and I…
I recently rented a car from them and I had a good experience with them.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Camtho,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you had a good experience with your recent rental in San Diego. It’s always encouraging to know that our service met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Haidee
I have had a horrible experience
I have had a horrible experience. I recently rented a car in Salt Lake City and was charged 30% more for my rental for being 2 hours late on my return. I called them ahead of time to let them know and I was told I would not be charged any additional fees. I was totally scammed by them, and I will tell everyone I know not to use them. Its bad business to lure customers in with prices and then scam them when it's time to pay. Not cool at all.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Calvin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and disappointment you experienced regarding the additional charges applied to your rental. We understand how concerning it must have been to receive a higher charge than expected, especially after notifying the location in advance of your delayed return.
We are particularly concerned about the information you were provided, as any guidance given by our team should be clear, accurate, and consistent with the applicable rental policies. We regret any confusion or miscommunication that may have occurred in this situation.
Please rest assured that your feedback has been taken seriously and will be escalated to our Salt Lake City team under Ticket #375035 for a detailed review of the charges applied, as well as the communication provided to you prior to your return.
Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.
Kind regards,
Haidee
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.