very bad experience . rented a car for 4 days in Florida. at their offsite location - i end up in a like "telephone booth" where i talk virtual with an agent- to whom i repeatedly decline PDW addition... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ugh, why are they even in business, this is some unserious business, no urgency, lack of customer support, super slow, one register, they ask for your first born when you try to save a buck. Just go w... Vis mer
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Vis mer
I booked and fully pre-paid for my vehicle at the Denver Airport location through Priceline. At the counter, I explicitly denied all additional insurance coverage. Despite this, Nü Car Rentals added i... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
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San Antonio, USA
- www.nucarrentals.com
1,6
Dårlig
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Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
TERRIBLE booking experience
TERRIBLE booking experience. The wrong dates and times were booked and I can't cancel or change my reservation. I've spent HOURS on hold.
11. februar 2026
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Svar fra NU Car Rentals
Hi Kristen,
We’re very sorry to hear about your booking experience and the difficulty you encountered while trying to reach support. We understand how frustrating it can be to discover incorrect dates or times on a reservation—especially when you’re unable to promptly modify or cancel it.
Reservation changes and cancellations are generally subject to the terms selected at the time of booking, including any prepaid or third-party conditions. That said, no customer should have to spend hours on hold to receive assistance, and we sincerely apologize for the inconvenience this caused.
We’re pleased to inform you that your cancellation and refund request has been approved and successfully processed in our system. Please note that it may take several business days for your bank or card issuer to reflect the funds in your account, depending on their processing timelines and the type of card used.
For your reference, a screenshot of the transaction confirmation was sent under Ticket #361114.
Your feedback is truly important to us. We are actively working to improve our response times and overall customer support experience. We appreciate the opportunity to resolve this for you.
Sincerely,
HB
Loss Damage Waiver means PURCHASE
Loss Damage Waiver is actually to PURCHASE not Waive the insurance. We were charged an additional $237.93 for insurance that we did not want. All the other spots for initials on the contract are for declining the additional services. We expressed our desire to not have the insurance coverage through NU Car and the rental agent Michelle had us initial the waiver which to us was to DECLINE the coverage. That's what waive means...to decline. Very deceptive practice. We contacted NU Car when we returned from our vacation and the final amount posted to our credit card. The response was that the reservation was closed and there was nothing else to be done. STAY AWAY FROM THIS COMPANY.
27. januar 2026
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Svar fra NU Car Rentals
Hi Michael,
Thank you for sharing your experience. We sincerely apologize for the confusion and frustration regarding the Loss Damage Waiver (LDW) charges.
We understand that the term “waiver” can be misleading, and we regret that it was not clear that this coverage is a **purchased protection product**, not a declination of insurance. The LDW is intended to provide additional protection beyond what a personal insurance policy may cover. Customers who choose not to purchase it should have the option clearly indicated on the rental agreement.
However, based on the rental documents, you agreed to sign up for the Loss Damage Waiver by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Customer Support Team
This is a total scam
This is a total scam. They don't tell you about the insurance that your forced to take. Even if you provide your own they will deny it. They hold you responsible if the car breaks down! Yes. That's not a misprint. You have to buy their roadside assistance to cover you, another charge. On top of your half hour shuttle to the location and 10 people in front of you to check in with only 1 person working. It's not even worth it if it's free.
10. februar 2026
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Svar fra NU Car Rentals
Hi Skip Kat,
We’re very sorry to read about your experience and the frustration you felt during your rental. We take allegations of misleading information very seriously and would like to address your concerns.
Insurance coverage requirements are disclosed at the time of booking and again at the rental counter. Customers are absolutely permitted to use their own valid insurance coverage; however, it must meet the required liability and coverage criteria. If coverage cannot be verified or does not meet state or company requirements, additional protection options may be required. That said, you should never feel that coverage was “forced” without a clear explanation, and we will review this internally.
Regarding roadside assistance, this is an optional protection product that covers items such as lockouts, lost keys, jump starts, and similar incidents. Customers who decline this option may be responsible for those service-related charges if they occur.
We also apologize for the wait time and shuttle experience you described. We recognize how frustrating it can be to wait after traveling, particularly if staffing levels did not meet demand at that time.
We would appreciate the opportunity to review your rental in detail. With this, please provide us with the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver's name
Your feedback is important, and we are committed to improving transparency and customer service.
Sincerely,
HB
Scammed us out of rental
Scammed us out of rental. They have a portable call centre and do not return all calls placed for assistance. We verified with them pick up. Upon arrival the agent was not happy that we paid $700 for rental. He said it was not enough. Took a gigantic deposit. Returned the vehicle days later after seeing they were going to most likely keep my deposit. Lost our money. Bad service and false advertising.
8. august 2025
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Svar fra NU Car Rentals
Hi Jayes,
We’re very sorry to read about your experience and the frustration it has caused. We take comments like this seriously, and we want to address your concerns directly.
First, we want to be clear that our rental rates and required deposits are based on vehicle class, rental length, insurance selection, and security requirements — not on the amount a customer has paid. Deposits are authorized at pickup to cover potential damages, tolls, fuel differences, or policy violations, and they are released according to our stated terms once the vehicle is returned and processed. We do not keep deposits without cause.
We are also concerned by your comments regarding communication and callback issues. That is not the level of service we aim to provide, and we are currently reviewing our call handling procedures to ensure customers receive timely assistance.
Based on our Prague Affiliate under Ticket #155361, they already released back all the security deposit. Let us know if this is shown in your bank statement.
Moreover, please see the Terms and Conditions of our Supplier by clicking the provided link under Insurance.
https://nucarrentals.com/print_policy?location=PRG
We understand how upsetting it can feel when charges are unclear, and we are committed to transparency and resolving any legitimate billing concerns.
Sincerely,
HB
DO NOT RENT FROM HERE
If I could give negative stars I would. DO NOT RENT A CAR FROM HERE!! This place is not at the airport. You have to take a shuttle to get there. When I got there it was late and I was exhausted after traveling from the East Coast. They told me I had rented an electric car, which I did not know I did. It was in small print under amenities. Then he asked where I was going and I told him. He said I could not drive this car there and I would need to upgrade for $150/ day on top of what I had already paid for the electric car. I really had no choice since I wasn't near another rental car place and I still had to drive to my destination that night. THEY COMPLETELY SCAMMED ME OUT OF A LOT OF MONEY. I have been in touch with them but they refuse to refund any of the money. I essentially rented 2 cars from them but only got one. I've read so many reviews now of them scamming people. They need to be shut down.
28. januar 2026
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Svar fra NU Car Rentals
Hi Kristin,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you described is not the level of service we aim to provide, especially after a long day of travel.
We understand how frustrating it must have been to learn at pickup that your reservation was for an electric vehicle and that it did not meet your travel needs. Vehicle type and amenities are outlined during the booking process, but we recognize that this information may not always be as clear as it should be. We are actively reviewing how vehicle details are displayed to help prevent situations like this in the future.
Regarding the upgrade, rate differences are based on vehicle class and availability at the time of pickup. That said, we never want our customers to feel pressured or left without reasonable options. Your comments about feeling that you had no choice are concerning, and we would like the opportunity to review your rental in detail.
With this, may we have the following so we can review your case?
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver's name
We value your feedback and take concerns like this seriously. Our goal is always transparency and customer satisfaction, and we regret that this was not your experience.
Sincerely,
HB
Wow perfect
Wow , perfect service Farzad was so kind and fast. No hidden fees . The shuttle fast too.Car is perfect for us. No problem here I don’t know why nu rental car don’t have a better star.
5. februar 2026
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Svar fra NU Car Rentals
Dear Carole-anne,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a perfect experience with our MCO Affiliate. It’s especially great to know that Farzad provided kind and efficient service — we’ll be sure to share your compliments with him under Ticket #360567. Their team works hard to make the rental process smooth and transparent, so we truly appreciate you highlighting the fast shuttle service and the absence of hidden fees.
We’re also glad the vehicle was a perfect fit for your needs and that everything went seamlessly during your rental.
Your feedback means a lot to us, and reviews like yours help others feel confident when choosing us. We look forward to welcoming you again on your next trip!
Best regards,
HB
The worst pseudo-car rental company, a complete scam.
This company is a rip-off; they advertise on Booking.com for a promotional daily rate of $11.70 for 3 days. I purchased the insurance for $48 USD. Here's the story: virtual check-in on a computer. The process was slow, and they asked for all the documents again that I had already scanned beforehand. They didn't have access to them, so why did they ask me to scan them in advance, etc.? Their voucher process is completely useless. Then, because I live in Florida, the pre-purchased insurance wasn't valid, meaning I basically gave them $48 USD for nothing. I also had to pay for the SunPass transponder per day, plus tolls, and use my own insurance, etc. They charged me an additional $125.43. They have many hidden clauses; everyone who was picking up their cars was complaining, they don't give refunds, etc. It's terrible, the worst car rental company in the USA. It's unbelievable that Booking.com promotes this garbage.
3. februar 2026
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Svar fra NU Car Rentals
Updated response:
Dear Andres,
Please see the response provided by our Miami Affiliate under Ticket #360478.
"Thank you for bringing this matter to our attention. We have completed a full review of reservation 6010313384NU for customer Andres Woodhouse. We appreciate the opportunity to provide further clarification.
*Insurance Eligibility & Coverage Requirements*
The customer purchased collision coverage through the booking platform (Booking.com). However, as clearly stated in our online policies and rental terms, all renters must present valid proof of collision, comprehensive, and liability insurance at the rental counter. If a renter does not provide proof of all required coverages, equivalent protection must be purchased directly through us.
*Local Renter Policy*
As outlined in our rental policies:
- Local renters are limited to 50 free miles per day.
- Additional mileage is charged at $0.75 per mile.
- Local renters must provide valid proof of collision, comprehensive, and liability insurance in their own name.
These requirements are consistently applied and disclosed in our rental terms.
*Virtual Check-In / Document Process*
While we do offer virtual assistance at this location, we do not require customers to scan or upload documentation prior to arrival.
At the time of check-in, we request only:
- A valid driver’s license
- A valid credit card
- Valid proof of insurance (if declining our coverage)
There is no pre-arrival document upload requirement in place at this location.
*Breakdown of Charges*
We are attaching the signed rental agreement for your review.
The agreement confirms that the customer acknowledged and accepted:
1. Our Toll System Activation package (SunPass transponder program)
2. Our Extended Protection (EP) coverage
All charges reflected on the agreement correspond to services selected and acknowledged by the customer at the counter.
*Counter Disclosure & Customer Communication*
After reviewing internal notes and documentation, we confirm that accurate information regarding insurance requirements, mileage limitations, and optional products was provided at the rental counter.
Based on our review, the charges and procedures followed were consistent with company policy and properly documented."
Sincerely,
Customer Support Team
Avoid Nu Car Rental PHX – Deceptive Practices & Unfit Vehicles
UPDATE (March 2nd, 2026)
I appreciate the effort to respond, but unless there is some material change to policies or other reversal of this trend - which the overwhelming and ongoing stream of negative reviews show is not the case - then the below post can best be framed as empty public relations.
/////
UPDATE (February 9, 2026): I reached out to both corporate and the local General Manager, Paul Rodgers, hoping for a shred of professional accountability. Instead, I was met with a masterclass in gaslighting and blame-shifting.
In a series of dismissive emails, Mr. Rodgers defended these predatory tactics by claiming that a car which physically cannot reach a major regional destination (Sedona) counts as a "fulfilled reservation." Most insultingly, he asserted that the burden of "due diligence" regarding their fleet's battery specs lies solely with the customer—effectively stating that you cannot trust the "Premium Elite" classification their own system provides.
To be clear: they intentionally list vehicles for the Phoenix hub that are unfit for Arizona geography, use 90-minute service delays to create a time-crunch, and then frame a forced "upgrade" as an "optional customer service gesture."
This isn't a "misunderstanding"; it’s a strategy. A quick look at the wealth of reviews here for this location confirms my experience is a documented, systemic pattern. I have since filed formal complaints with the Arizona Attorney General’s Office of Consumer Protection and the Better Business Bureau.
///
I am writing this as a warning to travelers. My experience at the Phoenix airport location was a textbook example of being backed into a corner through deceptive inventory practices.
I reserved a PREMIUM ELITE EV well in advance. Upon arrival - after a grueling 90-minute wait between their slow shuttle and an understaffed line - I was told my "Premium" vehicle was a Mini Cooper EV. When I informed the agent I was driving to Sedona, they admitted the car’s range cannot make that trip and there are insufficient charging stations on that route to make it viable.
Essentially, they rented me a vehicle that was unfit for the very low bar of regional travel.
Because I was already late for a scheduled event due to their own 90-minute processing delay, I was forced into an "upgrade" for a BMW crossover. This brought the total for a 2-day rental to $275, which is double the cost of my actual flight. They refused to honor my original reservation price, despite the fact that their own system booked an EV for a route it cannot service.
This felt like a predatory "bait and switch" designed to exploit travelers in distress.
Note: I have reached out to Nu corporate regarding this "stress tax" and will be requesting a rate adjustment upon drop-off to match my original booking. I will update this review once a resolution is reached. For now, stay away if you value your time or your wallet.
4. februar 2026
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Svar fra NU Car Rentals
Updated response:
Dear Chris,
Based on our Phoenix Affiliate under Ticket #360452, this case has already been addressed by their manager and they will not be proving any other resolution as one has already been provided.
We do apologize but the upgrade fee remains.
Sincerely,
Customer Service Team
===================
Dear Chris,
Thank you for taking the time to share your detailed feedback regarding your recent rental experience in Phoenix. We sincerely regret the frustration and inconvenience you describe.
We want to be clear that it is never our intention to mislead customers or place them in a difficult position upon arrival. Vehicle classifications such as “Premium Elite” are based on category standards; however, specific makes and models within that category can vary based on availability. We understand that in this instance, the assigned electric vehicle did not meet your travel needs, particularly for your planned trip to Sedona, and we recognize how stressful that situation must have felt given your time constraints.
Regarding electric vehicle range and charging infrastructure, while EV specifications are publicly available, we acknowledge that customers reasonably expect the reserved category to be suitable for typical regional travel. Your feedback highlights an important concern about clearer communication related to EV range expectations, local geography, and charging availability. We are reviewing this internally together with our Phoenix Supplier under Ticket #360452..
We also regret the reported wait time and any feeling that you were pressured into upgrading. Upgrades should always be presented as optional solutions when a customer prefers a different vehicle, not as a forced outcome. If this was not your experience, we take that concern seriously.
We understand you have escalated the matter and are requesting a rate review. We welcome the opportunity to formally re-examine your rental charges and the circumstances surrounding the vehicle assignment.
We appreciate your feedback, even when critical, as it helps us identify areas where we must improve.
Sincerely,
HB
Horrible experience from start to…
Horrible experience from start to finish. Ended up eating the cost of what I’d paid (a supposed credit I’d been awarded to be applied to future rental) just to avoid any future dealings with them. Do NOT rent from them.
5. februar 2026
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Svar fra NU Car Rentals
Dear Karin,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations and that it left you feeling this way.
We understand how frustrating it must have been to feel that the resolution offered — including the future rental credit — did not provide the value or reassurance you were hoping for. This is certainly not the level of service we strive to deliver.
In order for us to review your case thoroughly and determine whether there is anything further we can do to assist, could you please provide the following details:
1. Confirmation number (ending in NU) or Rental Agreement number
2. Pickup date and time
3. Primary driver’s full name
4. Pickup location / destination airport
We appreciate the opportunity to look into this matter and sincerely regret that your experience led to this outcome.
Sincerely,
HB
Don't book them.
I strongly encourage travelers to research NU Car Rentals / Easeway of Puerto Rico carefully before booking. KEEP SHOPPING FOR ANOTHER RENTAL PLACE. THIS IS NOT WORTH IT!
I reserved and prepaid my rental through Expedia for $256.52 ($140 rental and $116 in taxes) and purchased Expedia’s insurance Travel Guard for $130. Upon arrival, I was told NU does not accept third-party insurance. I was given a number to contact Expedia, which did not resolve the issue, and Expedia would not refund the insurance once the rental was considered active. I was then required to purchase NU’s insurance coverage for $385.99.
I was also required to purchase a toll package costing $79.34. I intentionally avoided toll roads throughout my trip, often adding significant drive time, yet I still only incurred about $4.20 in toll charges. Customers cannot typically provide their own toll pass because tolls are linked directly to rental vehicle plates in Puerto Rico.
Between the duplicate insurance purchase and mandatory toll package, my rental costs increased dramatically beyond what was originally quoted.
Before booking with ANY Puerto Rico rental company, I strongly recommend asking:
“Do your cars already include AutoExpreso or a toll program, and what service fees do you charge?”
I would personally choose a different rental provider in the future and hope this helps others avoid similar unexpected expenses.
16. desember 2025
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Svar fra NU Car Rentals
Dear Emilie,
Please see the response below provided by our SJU Affiliate.
"According to the contract review, the customer purchased third-party collision insurance through an online booking portal. This type of insurance is not accepted by our company, as it does not meet our coverage requirements and is not under our control, given that it is offered independently by the website and not by us.
At the time of vehicle pickup, the customer was informed of our insurance policies and available coverage options. The customer then chose to purchase collision and vehicle protection insurance directly from our company.
Additionally, the customer declined the use of the toll pass required for highway travel at the time of pickup. However, upon return of the vehicle, it was determined that toll roads had been used, totaling $4.20 (six tolls at $0.70 each). In good faith, we applied a standard toll service charge as if it had been accepted from the beginning, rather than enforcing the $150.00 penalty outlined in the rental agreement.
Regarding the third-party insurance purchased through the booking platform, the customer must contact Expedia directly to request any applicable refund. As stated in our terms and conditions, third-party insurance policies are not accepted by our company.
We appreciate your understanding and remain available for any further clarification."
Sincerely,
Haidee
==========================
Dear Emilie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and that there was frustration regarding the insurance and toll policies.
We understand how concerning unexpected charges can be, especially when they significantly increase the overall rental cost. Please allow us to clarify that insurance and toll policies vary by supplier and location. In Puerto Rico, rental providers often require coverage that meets their specific protection requirements, and not all third-party insurance policies are accepted at the rental counter. These policies are set by the local operating company and are typically outlined in the rental terms and conditions provided at the time of booking.
Regarding tolls, Puerto Rico’s toll system is plate-based (AutoExpreso), and most rental vehicles are automatically enrolled in a toll program. Because tolls are electronically linked to the vehicle’s license plate, customers are generally unable to use personal transponders. The toll package and associated service fees are intended to cover administrative handling and ensure uninterrupted travel through toll roads.
That said, we truly regret that these policies were not clearer to you prior to arrival. Transparency is extremely important to us, and we appreciate your suggestion encouraging travelers to confirm toll and insurance requirements in advance. Feedback like yours helps highlight where clearer communication is needed.
To review your rental in detail, we will coordinate with our Puerto Rico Affiliate about these charges under Ticket #359904.
We appreciate your feedback and wish you the very best in your future travels.
Sincerely,
HB
You will be scammed into mandatory insurance
I rented two cars for our family of 8 for a long weekend vacation together. I put each of my sons down as the drivers. They wanted their credit cards for "incidentals" even though I'd already paid. When asked if they wanted insurance both said no. The employee said they would put them down for "basic", which we thought meant a basic package. It meant basic insurance and roadside assistance. So our total charges were significantly more. On top of that they said one of my sons kept the car an extra day??? I was IN that car when we pulled in on the correct day with my other son pulling in right behind us. We all had the same flight!! We asked if they could look at security footage and they said no. The cars also had a lot of dings, dents and scratches. We did at least take pics of all that before leaving the lot. We will NEVER rent from them again.
1. februar 2026
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Svar fra NU Car Rentals
Dear Dante and Beth,
Based on the rental documents, you agreed to sign up for the Loss Damage Waiver and the Roadside Service Plan by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
We do apologize but the charge remains.
Sincerely,
Haidee
=====================
Updated Response:
Dear Dante and Beth,
Thank you for providing your rental details.
Please be advised that your case has been forwarded to our Phoenix affiliate for further review. We will keep you updated as soon as we receive their response.
Best regards,
Customer Support Team
=======================
Dear Beth,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and apologize for any confusion regarding insurance coverage, incidental holds, and additional charges. This is certainly not the standard of service we aim to provide.
We take vehicle condition, accurate billing, and clear communication very seriously. It is concerning to hear about the miscommunication regarding insurance and the issues with the vehicles’ condition. We also understand your frustration regarding the claim of an extra rental day and apologize for the inconvenience this caused.
We would like the opportunity to review your rentals in detail and work toward a resolution. To assist us, could you please provide the Rental Agreement number for the second vehicle, as well as the full names of both of your sons? This will allow us to coordinate with our Phoenix affiliate and investigate thoroughly.
Your feedback is important to us, and it helps us improve our services to prevent situations like this in the future.
Sincerely,
HB
This place should close its doors
This place should close its doors! So unprofessional, scamming people is there hack. They make it like its a good deal when u book it then u get there and they have u by the balls so they start making up all these fees. my fees cost more then my original rental costs. Then they come out with the car, it was filthy inside and out like someone just returned it, dents, dings, and scratches all over it. NEVER AGAIN!
22. januar 2026
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Svar fra NU Car Rentals
Dear Vincent,
Please see the response from our Fort Lauderdale Supplier:
"Thank you for bringing this matter to our attention.
Please find attached the Signed Rental Agreement and the Final Invoice/Contract for your review.
Regarding the charges, the Partial Damage Waiver (PDW) was added at the counter to cover Loss of Use for car rentals, as this coverage was not included in the customer’s AAA insurance policy. This was explained to the customer during the rental process, and the PDW was added upon acceptance and signature of the agreement.
Concerning the vehicle condition, we have no report indicating that the vehicle was in poor condition at the time of rental. When customers report cleanliness or condition concerns, we immediately offer a vehicle exchange to ensure their satisfaction. No such report was received during this rental.
Additionally, customers are instructed to scan the QR code provided on the vehicle key at pickup in order to complete the pickup report and upload photos documenting the vehicle’s condition upon departure. In this case, no pickup report with photos was submitted by the customer.
Should you require any additional information, please let us know."
Sincerely,
Customer Support Team
============================
Dear Vincent,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the level of service or vehicle condition we strive to provide.
Our pricing and optional fees are intended to be clearly explained at the time of booking and again at the counter. We regret if this information was not communicated in a transparent or satisfactory manner. We also take vehicle cleanliness and condition very seriously, and we apologize if the car you received did not meet our standards.
We would welcome the opportunity to review your rental in detail and address your concerns directly. To that end, we will be coordinating with our Fort Lauderdale affiliate under **Ticket #359653** to further investigate this matter and work toward a resolution.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve our services.
Sincerely,
HB
Positive Experience
I was a little nervous renting from Nu Car after reading some recent reviews, but my experience was actually completely fine. The pickup process was straightforward, the staff was professional and helpful, and the car was clean and I even got upgraded. Return was easy and I didn’t run into any surprise charges or issues. Overall, it was a smooth, no-stress rental, and I’d rent from them again based on this experience.
27. januar 2026
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Svar fra NU Car Rentals
Dear Rachel,
Thank you for taking the time to share your experience with us.
We understand that recent reviews can sometimes cause uncertainty, so we’re especially pleased to hear that your rental experience was smooth and stress-free. It’s great to know that the pickup process was straightforward, our staff was professional and helpful, and that you were satisfied with the cleanliness of the vehicle—and the complimentary upgrade.
We’re also glad to hear that your return went just as smoothly, with no unexpected charges or issues. Providing transparent, reliable service is very important to us.
Thank you again for choosing Nu Car. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
HB
Customer Care Team
This is my 3rd time renting from this…
This is my 3rd time renting from this company; first was at Orlando airport . The car was ready at the allotted time .I was prepared with my auto policy showing rental car coverage and CC auto coverage. So I declined the additional paid coverage through the agency as required for my coverage to be valid. I did not want or need an upgrade, also declined . I did not need toll road coverage , just used maps avoid toll road ( lots in this area) and always fill gas on my own . The location is off airport but the shuttle was easy to locate , quick turn around time , and a blessing to avoid all the heavy traffic of the airport . They also contact you if you would like to extend rental , which we did and were given great rate. The Phoenix location , also was a great experience as well; for both times we rented. Although it’s a distance when we watched the cars from the airport train , for departures and arrivals at a stand still , this is a much better option overall. The only negative might be that it is prepaid no cancel or changed . Having said that , the airline changed my flight time 4 times for an upcoming trip to Orlando and is no longer within the 2 hour pick up window. When I called to request change due to this, it was accommodated and staff were very understanding and pleasant . No additional charge . So the bottom line ;I don’t understand the negative reviews with this company. I think they give the big name companies a run for their money , while keeping more money in my pocket .
23. januar 2026
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Svar fra NU Car Rentals
Dear Lynn,
Thank you for taking the time to share such a detailed and thoughtful review—and for choosing us for your rentals in both Orlando and Phoenix. We truly appreciate your continued trust and loyalty.
We’re delighted to hear that your experiences have consistently met your expectations, from vehicle readiness and smooth shuttle service to transparent coverage options and competitive rates. It’s great to know that our off-airport locations helped you avoid airport congestion while still providing a convenient and efficient experience.
We also appreciate you highlighting our team’s flexibility and understanding when your flight schedule changed. While our prepaid bookings do have standard terms, we always aim to assist our customers whenever possible, and we’re glad our staff was able to accommodate your situation without additional charges.
Your perspective on value and service means a great deal to us, and we’re especially grateful that you would recommend us despite some of the negative reviews you’ve seen elsewhere. Feedback like yours motivates our team to continue delivering reliable, customer-focused service.
We look forward to welcoming you again on your next trip and appreciate you allowing us to be part of your travel experience.
Kind regards,
HB
Customer Care Team
NU CAR: Making life more difficult and less fair for people, one ruined vacation at a time.
Booked a standard suv from NU CAR six weeks prior to pickup, and double-checked my insurance to be sure I would not need additional from rental company.
We are five person family, so needed the extra space for comfort with room for bags.
After an already long day of travel, we arrived on time for pickup, and was told the car booked was unavailable, but we would get a comparable car, yet would need extra insurance, and had to prepay for everything, as well as pay a $300 deposit.
Meanwhile I overheard another customer being told they could get a compact suv Nissan Rogue on special for less than half what I was paying, so I said I was curious if that might work for me, but was told it was not the same size as the car reserved, so could not be offered anyway, and there was nothing else on offer on the lot anyway, and with a three hour drive ahead before nightfall, I dropped the subject.
I then took the keys for the car thinking it was the standard suv, only to get to the lot to find we were in fact given the compact suv Rogue!
When I rechecked the contract, I then realized the Rogue had been switched to be listed as the car rented, and knew then I would be writing this review about NU Car’s unethical practice of lying about the need for extra insurance, and baiting me with one car only to switch it out for another when I took the keys.
There are also an additional ~25% extra fee charges on the bill for airport and other trumped categories, an elevated sales tax charge, and a 3% credit card charge.
Further the Rogue had over 50,000 miles on it, was not very powerful, and was indeed too small for our needs.
Then, after the three hour drive to our destination, I called NU Car customer service to let them know I was unhappy with how I had been treated, and wanted an invoice adjustment at mimimim to reflect the car degrade and hassle.
‘Customer service’ acted like the pre-payment made was unchangeable, and said all they could offer was a car correction if I wanted to drive back three hours immediately to do the swap!
Altogether, then, I suggest everyone avoid this company.
(Received the attached reply from NuCar about a month after posting this, see that it is much like how they reply to the many, many other similar complaints to mine, so still doubt they sincerely care what happens to their customers as long as they make money, and can wheedle out of any real responsibility, gave them the information requested nonetheless, and will update if anything changes. Note: had I seen the rest of the reviews prior to booking a car with this company, I never would have. I was even warned by airport staff to avoid them when asking for directions to their offsite location. SMH)
(The second followup reply is laughable, and again smacks of just a thin veil tossed over bad behavior in an effort to simply look publicly responsive without taking any real responsibility for said behavior. The fact is this company has had ample opportunity to right the record and compensate customers for the many issues raised. I for one went directly to the service counter upon returning the car, after having called the customer service line, and then disputed the charges with my credit card company, and Nu Car stonewalled all of my efforts, just as they have, and likely will do, with others. BUYER BEWARE!!)
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Dan,
Please be advised that we sent you the response from our Phoenix Affiliate through email.
Sincerely,
Haidee
================
Updated:
Dear Dan,
Thank you for providing your rental information.
Please be advised that your concern has been forwarded to our Phoenix affiliate under Ticket #358702 for further review and investigation. We have requested that their management team carefully assess the matters you raised and provide a detailed response.
We will keep you updated as soon as we receive feedback from the location.
Thank you for your patience.
Sincerely,
HB
=======================
Dear RJD,
We sincerely apologize for the difficulties and frustration you experienced with your recent rental. It is never our intention for any customer to feel misled, inconvenienced, or uncomfortable, and we take your concerns very seriously.
We understand how disruptive it is to arrive for a rental only to encounter changes to the vehicle, unexpected fees, or insurance requirements. Your experience does not reflect the standard of service we strive to provide, and we are reviewing this situation with our Phoenix Supplier staff to ensure accurate information and a smooth rental process for all customers in the future.
To help us investigate your case thoroughly and work toward a resolution, we kindly ask that you provide the following information:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
Your feedback is invaluable in helping us improve our processes and staff training. We sincerely apologize again for the inconvenience you experienced and thank you for bringing this matter to our attention.
Sincerely,
HB
A horrible and absolutely dishonest…
A horrible and absolutely dishonest company. I have never had such a bad experience, ever. I have pre-purchased car insurance and a car. I went to the office to pick up the keys. The agent was very aggressive and told me that the insurance I had purchased did not cover 50% of the items it did cover (as later investigated). They pressured me for 2 hours until I agreed to sign a $302.84 completely new contract with them. The agent was very aggressive and unpleasant. The pre-purchase fee for the car and insurance was $295.47. I agreed because she told me that the insurance and the car are at that price, and because she lied about having no adequate coverage. Later on, after I left the office, it became evident that it was just the INSURANCE. I would have never agreed to this. They refused to reimburse me when I complained about their lies. The online agent was equally rude, and when I asked her to spell her name so I could complain about how they treat their customers, she said "customer service" and hung up. Please, never buy anything from these people and spread the word if you do not want to be completely scammed by these crooks.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Hristova,
We sincerely apologize for the experience you described and the frustration it caused. It is never our intention for any customer to feel pressured or misinformed, and we take your concerns very seriously.
We are committed to transparency regarding all fees, insurance coverage, and contracts. Clearly, from your feedback, we fell short in this instance. To allow us to review this situation internally and ensure our Phoenix Supplier staff provides accurate information while treating every customer with respect and professionalism, we kindly ask that you provide the following details:
1. Confirmation number ending in NU or Rental Agreement number
2. Pickup date and time
3. Primary driver’s name
Your feedback is invaluable in helping us improve our service. Again, we sincerely apologize for your experience and appreciate you bringing this matter to our attention.
Sincerely,
HB
I made reservations to rent a car from NU Rentals
I made reservations to rent a car from Nu Car Rentals on Nov. 9th thru the 16th 2025. I paid a deposit of 282.81 on Nov 3rd. I spoke to Carl and he assured me that my vehicle would be ready. Unfortunately my flight was cancelled after spending all day at the airport in Norfolk Va. due to the shutdown. I ended up driving to Orlando and contacted Carl to cancel my reservation. He stated that i couldn't give me a refund because he made special arrangement for the vehicle. I have emailed and called their company serveral times and as of this date, have not received a refund or explanation from Carl.
9. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear William,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the travel disruption you encountered and understand how stressful flight cancellations can be—especially when plans change unexpectedly.
We regret the frustration this situation has caused and are sorry to learn that you feel your concerns were not fully addressed. While our supplier in Orlando aims to be transparent regarding reservation terms, including deposits and special vehicle arrangements, we recognize the importance of clear and compassionate communication—particularly in circumstances beyond a customer’s control.
To proceed with your refund request, we kindly ask that you contact Priceline’s Customer Service Team, as they handled both the booking and the payment for your reservation. Please be assured that we did not charge you for this canceled booking.
Priceline Customer Support
Website: https://help.priceline.com/
Phone: 1-877-477-5807
We appreciate your patience and thank you for bringing this matter to our attention.
Sincerely,
HB
Very Disappointed
I booked my car rental through PriceLine. I was going to be in Arizonia for 4 days. PriceLine quoted me Daily rate of $31.19, Number of days 4, Taxes and fees $128.22, Car subtotal $252.98; Total charged $252.98. I get home and 3 days later I receive my final invoice bill for $526.07 a difference of $273.09. LOTS of unexpected hidden fees. You have to take a sky train at the airport to the rental cars and then a shuttle to NU because they are not onsite at the airport. Very confusing to find. I did not get the expected car I booked. With 5 people and luggage it was very packed. I will never use Priceline or NU Car Rental again.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Updated Response:
Dear Wendy,
Based on the rental documents, you agreed to sign up for the following by putting your signature on the Signed Rental Agreement and a printed copy, which you signed using a pen.
1. Additional Driver
2. Loss Damage Waiver
3. Personal Accident Insurance
4. Roadside Assistance
5. Supplemental Liability Insurance
6. Prepaid fuel
We do apologize but the charge remains.
=============================
Dear Wendy,
We’re very sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. This is not the level of service we want any customer to experience.
We understand how frustrating it can be to encounter unexpected charges. While the base rate covers the vehicle rental, taxes, fees, and any additional services can increase the final total. That said, all fees should be clearly communicated at the time of booking, and we apologize if this was not the case in your experience.
We also regret that the vehicle provided did not meet your expectations or accommodate your group and luggage comfortably. Reservations are based on vehicle category rather than a specific model, but the assigned vehicle should still meet the capacity needs of your party. We are sorry that this was not reflected during your rental.
Additionally, we apologize for the inconvenience related to the shuttle and off-airport location. We know how stressful travel can be, and we regret that this added to your frustration.
Your feedback will be shared with our Phoenix Affiliate team under Ticket #357998 so they can review pricing transparency, vehicle assignments, and transportation logistics to help prevent similar experiences for future customers.
Thank you again for bringing this to our attention — your feedback is invaluable in helping us improve our service.
Sincerely,
HB
Did not get the car I rented
Did not get the car I rented. I needed an SUV for 6 WITH luggage. Received a Traverse that would not fit our luggage. Had to drop the 3rd row seat and stack luggage, and sit on laps. Ordered an Expedition. Agent told me we would be fine in a Traverse. Not even possible. Also, fees were an additional 145% on top of what I already paid for the rental!!!!! Also, NOT located at the airport. You have to shuttle, which is a mile walk to the shuttle area, with your luggage, then take a 10 minute ride TO the rental place to get your car.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Mary,
Based on the rental documents provided by our Phoenix Affiliate, you agreed to sign up for the Loss Damage Waiver, Roadside Assistance and prepaid fuel by putting your signature on the following paperworks.
1. Signed Rental Agreement
2. A printed copy of the agreement, which you signed using a pen
On the other hand, please see our Supplier's response regarding the rental vehicle.
"The renter did receive Chevy traverse which is in the same car class as the Dodge Durango. They were provided a free upgrade because it was an AWD, the original vehicle was not"
We do apologize but the charges remain.
Sincerely,
Haidee
======================
Dear Mary,
We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is not the level of service we want any customer to experience.
We understand how important it is to receive the correct vehicle type, especially when traveling with a group and luggage. While reservations are made by vehicle category rather than a specific model, the vehicle provided should still meet the capacity needs of your party. We regret that the SUV you received did not accommodate your group or luggage as expected, and that this was not addressed appropriately at the counter.
We’re also concerned to hear about the additional charges you encountered. Any fees beyond the prepaid rental should be clearly explained in advance, and we apologize if this was not communicated transparently.
Additionally, we apologize for the inconvenience related to the shuttle process and off-airport location. We understand how challenging this can be when traveling with luggage, and we regret that this added to your frustration.
Your feedback has been shared with our Phoenix Affiliate management for review under Ticket #357979 so we can address these issues and improve both vehicle assignment and communication. Thank you again for bringing this to our attention — your feedback helps us improve our service.
Sincerely,
HB
Absolute terrible experience without…
Absolute terrible experience without heaving a car rented. I asked 4 different employees to estimate do insurance cost in Mexico rental location. All of the forwarded me only the “blabla” from the website without beeing able to answer my concrete question. When I escalated asking the same question again all of them just stoped responding. What a client service is that. I wonder how would it work in case I rented a car in reality.
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra NU Car Rentals
Dear Tomas,
We’re very sorry to hear about your experience, and we appreciate you bringing this to our attention. This is certainly not the level of service we strive to provide.
We understand how important it is to receive clear and specific information—especially regarding insurance costs at our Mexico rental locations—before making a reservation. We sincerely apologize that your questions were not answered directly and that your follow-up inquiries went unanswered. That breakdown in communication is unacceptable, and we understand how frustrating it must have been.
Thank you for sharing your experience. Your feedback helps us identify areas where we need to improve, and we regret that we did not earn your trust.
Sincerely,
HB
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