Ilona is the best Massuese I’ve ever had. She’s professional, prompt and an absolute delight. Her intuitive and open minded attitude make me feel safe and connected. I would not go anywhere else. The... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The cheerful lady on Saturday who served me was so welcoming , gave me some tea , explained so many things and was extremely confident and a huge credit to your company. She deserves employee of the y... Vis mer
My poor knuckles with broken bleeding skin hirtherto are now smooth and healthy thanks to NYR Stellaria Cream applied almost every night just before bed.
Marta, the lovely sales assistant, was extremely helpful and knowledgeable. She took the time to explain the products and helped me make the right choice. I am very happy with my almond moisturiser an... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Kontaktopplysninger
Storbritannia
- www.nealsyardremedies.com
4,8
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lovely products beautifully wrapped.
Lovely products beautifully wrapped.
However, I dropped a star as delivery was quite long.
4. august 2026
Svar fra Neal's Yard Remedies
We're happy to hear you love our products!
We are sorry to hear your disappointment about delivery time and are always working to improve our shipping process.
Please be aware that our Standard Delivery Service is 3-5 working days from receipt of your shipping email from us.
With Best Wishes
NYR
Gillingham store Dorset
The lady who served me at the Gillingham shop in Dorset was very knowledgable and helpful when it came to my purchases. Although I sometimes buy from Neals Yard online nothing beats the experience of going into the shop, being enveloped by the wonderful aroma and speaking to people about your requirements. The service in there is always friendly and welcoming.
3. august 2026
Svar fra Neal's Yard Remedies
Thank you for your lovely review. We're so pleased to hear that our Gillingham team member was able to help with your purchases and provide knowledgeable advice. It's wonderful that you enjoy visiting the shop and experiencing the aromas, atmosphere and personal service that make shopping in store so special. We look forward to welcoming you back again soon.
With best wishes,
NYR
Great products
4. august 2026
Svar fra Neal's Yard Remedies
Thank you for your wonderful feedback!
With best wishes,
NYR
Ethics and Ethos
It’s so difficult: trying to maintain ethical standards, while balancing a budget and maximising personal wellbeing. I have used NY products for many years, but not the fragrances; I have used a different company’s fragrance - one for which I have received many compliments over time. Recently, I found out that the company whose perfume I had been using has connections with companies/individuals for whom I have learnt have ethics very different from my own. This recent multiple purchase included the new ‘Rubor’ fragrance … beautiful, natural, ethical! Thank you, Neal’s Yard … please do not surrender your founding ethos and values!
4. august 2026
Svar fra Neal's Yard Remedies
We're so grateful for your wonderful feedback. It's especially meaningful to hear from long-standing customers who share our passion for quality, wellbeing, and ethical values. We're delighted that you've discovered Rubor and hope it brings you as much enjoyment as your previous favourite fragrance.
With best wishes,
NYR
Svar fra Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear you are happy with our products and had a positive delivery experience.
With best wishes,
NYR
Easy to find the items I wanted
Easy to find the items I wanted and at a great price thanks to a discount incentive and loyalty points. The delivery from Evri was also fine, although I hope NYR change their delivery policy soon and allow Evri to use pre-arranged safe places
3. august 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to share your experience. We're thrilled that our offers and loyalty points helped make your purchase even more enjoyable. We also appreciate your thoughts on delivery arrangements and will pass your feedback on to the relevant team.
With best wishes,
NYR
Svar fra Neal's Yard Remedies
We are so happy to hear that you love our new Wild Rosehip Glow Cream! We appreciate you sharing your kind words. Thank you.
With best wishes,
NYR
The assistant was extremely helpful and knowledgeable
The assistant was extremely helpful knowledgeable and so happy to help with all my questions.
30. juli 2026
Svar fra Neal's Yard Remedies
Thank you for your kind words. We're thrilled to hear that all your questions were answered and that our Stratford store team made your experience such a positive one. Your feedback means a great deal to us!
With best wishes,
NYR
Very helpful assistant at St Pancras…
Very helpful assistant at St Pancras Station who gave good advice and checked the stockroom to fulfill my request.
3. august 2026
Svar fra Neal's Yard Remedies
We're so pleased to hear about your positive experience at our St Pancras store. It's wonderful to know that our assistant was able to help you find what you needed and provide knowledgeable guidance along the way. Thank you for sharing this lovely experience!
With best wishes,
NYR
There were adequate staff on duty
There were adequate staff on duty. They were polite, knowledgeable and helpful. The products are good and I was able to get advice about using my stored points.
2. august 2026
Svar fra Neal's Yard Remedies
We're delighted that our St Albans team was on hand to offer advice and support throughout your visit. It's great to know you found the service helpful and were able to make use of your loyalty points. Thank you for sharing.
With best wishes,
NYR
Great customer service and an amazing…
Great customer service and an amazing experience at the Victoria Station branch, creating my own body cream using high-grade oils. Highly recommend.
1. juli 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to share your experience. We're delighted that our team provided great customer service and that you enjoyed the opportunity to create a personalised body cream. We hope you continue to enjoy using it.
With best wishes,
NYR
Neals Yard my first stop go-to
Neals Yard is essential for lots of things - mostly face and hands for me, but in the past it has also been body and bath products. The Frankincense range is wonderful, and I just wish there was a body cream in the range (there used to be but sadly no longer.) Willing to pay the price, only a tiny amount each day is needed; just as well, as the source of the best frankincense is in one of the most dangerous parts of the world!
3. august 2026
Svar fra Neal's Yard Remedies
We're so pleased to hear that Neal's Yard Remedies has remained a trusted part of your skincare and wellbeing routine. It's lovely to know you're such a fan of our Frankincense range, and we appreciate you sharing your thoughts on products you'd like to see return in the future. Thank you for your continued support.
With best wishes,
NYR
Svar fra Neal's Yard Remedies
We appreciate your feedback regarding payment options.
We are always evaluating how we can improve our services for everyone and will feedback your comments to the Retail Team
With Best Wishes
NYR
Svar fra Neal's Yard Remedies
We truly appreciate you sharing your wonderful feedback.
With best wishes,
NYR
Salisbury Store visit
I visited the store in Salisbury and was welcomed, supported and guided well during my visit. The assistant was knowledgeable, friendly and introduced us to some new products. I was very happy with my purchases and the spend and save deal on offer was excellent. The products I am using (day cream/ night cream) are super and the gifts I bought for others were wrapped beautifully for me. Excellent customer service and buying experience.
1. august 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to share such lovely feedback. We're thrilled that our team was able to make your visit enjoyable, from recommending new products to helping you make the most of our spend and save offer. We hope your gifts were well received and that you're enjoying your skincare products.
With best wishes,
NYR
Svar fra Neal's Yard Remedies
Thank you for your kind words. It's wonderful to know that both our delivery service and product met your expectations. We hope you continue to enjoy your purchase.
With best wishes,
NYR
Great product lovely staff
29. juli 2026
Svar fra Neal's Yard Remedies
We're so pleased to hear that you love our products and found our Shrewsbury team helpful. Thank you for sharing!
With best wishes,
NYR
Ordering the item was simple and it…
Ordering the item was simple and it arrived very quickly. It is just what I wanted, a room spray which is natural and has a lovely fragrance.
3. august 2026
Svar fra Neal's Yard Remedies
Thank you for taking the time to share your feedback. We're delighted that your order arrived quickly and that the room spray was exactly what you were looking for.
With best wishes,
NYR
Great products
Great products. Staff helpful, explained which was the product that would meet my needs - how much I needed to spend for a discount and I also qualified for a free product.
2. august 2026
Svar fra Neal's Yard Remedies
Thank you for your wonderful review. We're so pleased to hear that our St Pancras team was able to help you find the right products for your needs and ensure you made the most of our current offers. We hope you continue to enjoy your purchases.
With best wishes,
NYR
All staff were warmly friendly and helpful, particularly Maud.
All staff were warmly friendly and helpful.
2. august 2026
Svar fra Neal's Yard Remedies
Thank you for your lovely feedback. We're delighted to hear that our Islington team made you feel so welcome and were able to help during your visit. Your kind feedback means a great deal to us.
With best wishes,
NYR
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