Excellent customer service. Had a repetative issue with DHL deliveries arriving late, frozen food so not ideal. Customer service quick to resolve with replacements, stars. My dog loves Natures Menu es... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delivery service didn't even bother knocking, just left parcel on my doorstep. This is the second time this has happened. Only one recipe delivered although I hadn't changed anything from... Vis mer
Selskapet har svart
Received the first frozen order completely defrosted. Customer services sent out the replacement which informtje next day .....frozen thankfully. Happy customer.happy dogs as they won't eat the food... Vis mer
Selskapet har svart
After a late delivery which i refused as the food would have been defrosted, Natures menu re ordered the food then also gave me a good discount on my next order because DHL delivered the original orde... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktopplysninger
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Storbritannia
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
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Dogs enjoy product and it’s all natural…
Dogs enjoy product and it’s all natural
Delivered on time too
16. september 2026
Svar fra Natures Menu
We're so happy to hear that your dogs enjoy our all-natural product and that it was delivered on time! Thank you for your wonderful feedback.
Natures Menu
DHL delivery
DHL - dumped two deliveries on doorstep unannounced - (having been cancelled due to arriving at delivery depot at between 2-4am) one at 10pm - both defrosted - have cancelled subscription
16. september 2026
Svar fra Natures Menu
We are concerned to hear about the issues with your deliveries and the condition of your items. We are reviewing our delivery process with DHL to prevent such occurrences happening again in the future.
Natures Menu
Consistently good
16. september 2026
Svar fra Natures Menu
Thank you for your great feedback regarding our consistency!
Natures Menu
great product arrived on time
15. september 2026
Svar fra Natures Menu
We're so happy to hear you're pleased with our product and that it arrived on time! We truly appreciate your positive feedback.
Natures Menu
Svar fra Natures Menu
We're so happy to hear you had such a positive experience with our product and service! Thank you for sharing your feedback.
Natures Menu
Long time customer my dogs love natures…
Long time customer my dogs love natures menu and any issues I may experience are always dealt with quickly can’t fault the staff all lovely from customer services to the Delivery drivers 😊
3. september 2026
Svar fra Natures Menu
We're so happy to hear that you and your dogs are long-time customers and that you appreciate our staff's helpfulness. It's wonderful to know we've consistently met your expectations!
Natures Menu
MY only issue with this company is that…
MY only issue with this company is that they use DHL for deliveries. They do not have temperature controlled vans and if the food is delivered late it arrives part defrosted.
30. august 2026
Svar fra Natures Menu
We appreciate your feedback regarding our delivery service. We understand your concern about the food arriving partially defrosted due to the delivery method. Your feedback is crucial to us improving our courier standards and processes.
Natures Menu
Delivered on time
Delivered on time, thanks to delivery updates and my dogs absolutely thrive on this food.
6. september 2026
Svar fra Natures Menu
We're so pleased to hear that your deliveries arrive on time thanks to our updates, and it's wonderful to know your dogs are thriving on our products! Thank you for your feedback.
Natures Menu
Unfortunately once again the food was…
Unfortunately once again the food was defrosted,
14. september 2026
Svar fra Natures Menu
We regret to hear that your food was defrosted again. We are actively investigating this issue to prevent it from happening in the future.
Natures Menu
Svar fra Natures Menu
Thank you for your wonderful feedback! We are delighted to hear that your delivery met your expectations perfectly. We appreciate you sharing your positive experience with us.
Natures Menu
Svar fra Natures Menu
We're so glad to hear your ordering process was easy and delivery arrived promptly. We appreciate your positive feedback!
Natures Menu
A nice customer service lady called Tayla
I had a problem with a delivery not turning up, which was a pain, but I spoke to a very nice lady called Tayla, who found this issue, sorted it and made sure that I got my delivery asap. She was very courteous and efficient. Thanks Tayla x
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We regret to hear about the initial delivery problem, but we're delighted that our team member was able to resolve it quickly and efficiently for you. We appreciate your kind words.
Natures Menu
8x multipacks of wet food missing last…
8x multipacks of wet food missing last week. And 2nd delivery still not right
22. september 2026
Svar fra Natures Menu
We regret to hear about the missing wet food and the issues with your second delivery. We are actively looking into what went wrong to prevent this from happening again.
Natures Menu
Cancelled subscription
I subscribed at Dogfest on the Sunday and set up my first delivery for Tuesday, completely forgetting I was going to be away. I tried to change it when I got home on Sunday but heard nothing back until Tuesday saying it was too late to change. So it just got delivered and has been left in an out house that isn’t secure and leaks. No idea whether it will be there when I get home next week or not. So I’ve cancelled the subscription because I hate things like that! When there’s nothing you can do to stop a delivery going out.
13. september 2026
Svar fra Natures Menu
We regret to hear about the frustrating experience you had with your first delivery. We understand how disappointing it is when a delivery doesn't go as planned, especially when you're away and concerned about the security of your order. We regret that we weren't able to accommodate your change request in time, leading to this inconvenience. Your feedback is important to us as we continuously strive to improve our services.
Natures Menu
I had to adjust my order
I had to adjust my order, due to losing one of our dogs. It was very quickly done with no problem.
5. september 2026
Svar fra Natures Menu
We are truly sorry to hear about your loss. We appreciate you sharing your experience and are glad we could assist you during a difficult time.
Natures Menu
1st delivery was dumped at our gate…
1st delivery was dumped at our gate hours after it should have arrived and had defrosted. 2nd delivery arrived hours after expected and had defrosted. Numerous calls to Natures Menu produced promises to phone back which never happened. They just reimbursed and washed their hands of us. Not impressed. I have been a loyal customer for over 10 years but I guess that doesn’t count.
5. september 2026
Svar fra Natures Menu
We regret to hear about the incredibly frustrating experience you've had with your recent deliveries and the lack of follow-up from our team. We understand how disappointing it must be to receive defrosted orders, especially after being a loyal customer for so long. We are reviewing our processes to prevent such issues and improve our customer service.
Natures Menu
Just good service
5. september 2026
Svar fra Natures Menu
Thank you for your great feedback regarding the service!
Svar fra Natures Menu
We're so happy to hear you're pleased with our company and products! We truly appreciate your positive feedback.
Natures Menu
Prompt help via the online Chat assistance
Having signed up for a subscription at a dog event at the weekend I wasn't able to log in to my account.
I explained the situation on the chat within the company website and an employee called Talya was extremely helpful and discovered that when my account had been set up at the event, the person creating the account had spelt my name wrong and hence I couldn't log in and nor could I get a password reset because it didn't recognize my correct email address.
Tanya immediately updated my email address and the issue was sorted within a couple of minutes of me making my initial contact on the chat.
Many thanks for the efficient prompt assistance.!
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We are so pleased to hear that our team was able to resolve your login issue quickly and efficiently. We appreciate you bringing this to our attention and are glad that the situation was sorted out promptly. Thank you for your kind words and for sharing your positive experience with us.
Natures Menu
Good prices on the subscriptions
With the subscription, the raw food is much better value than buying it in the pet store.
Their customer service agents are really friendly and helpful; I accidentally started 2 subscriptions for my dog when I first signed up and ended up getting 8 bags of the raw nuggets twice in one week; they were really understanding of how I’d made the mistake and they let me keep the food but refunded me for the second subscription.
Today I spoke to Talya who was really helpful and put a credit on my account for a bag I received where some of the nuggets had started to defrost and I wasn’t happy to use the rest of the bag, although I’m sure my dog would have been willing to risk it 😝
I used to order from another company that delivered the frozen food in a polystyrene box that stopped the food from defrosting. I do think they need to rethink their packaging, especially as it seems to be the only complaint people occasionally have with them. I’m really happy with the company and how good the customer support is.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We are so happy to hear that you find our raw food subscription to be a great value! We truly appreciate your kind words about our customer service team and how helpful they were with your subscription query and the defrosted nuggets. It's wonderful to know that our team members like Talya are providing excellent support. We also appreciate your valuable feedback regarding our packaging. We are always looking for ways to improve our delivery methods to ensure our food arrives in perfect condition. Thank you for being such a valued customer!
Natures Menu
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