Excellent customer service. Had a repetative issue with DHL deliveries arriving late, frozen food so not ideal. Customer service quick to resolve with replacements, stars. My dog loves Natures Menu es... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Delivery service didn't even bother knocking, just left parcel on my doorstep. This is the second time this has happened. Only one recipe delivered although I hadn't changed anything from... Vis mer
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Received the first frozen order completely defrosted. Customer services sent out the replacement which informtje next day .....frozen thankfully. Happy customer.happy dogs as they won't eat the food... Vis mer
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After a late delivery which i refused as the food would have been defrosted, Natures menu re ordered the food then also gave me a good discount on my next order because DHL delivered the original orde... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktopplysninger
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Storbritannia
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
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Customers service
First of all, my young puppy boxer loves the raw food, she cant get enough of it. ( that always helps )
she is 5 months.....
But most of all, I had to make an enquire regarding my delivery, once a rang the number on the website, I was blown away with the personal customer service, I received. Very helpful.
Hats off to you guys, as this is a rear feeling in this current climate, as your always talking to AI or a machine.
Keep up the good work.
8. september 2026
Svar fra Natures Menu
We're so happy to hear your puppy boxer is enjoying our raw food! It's wonderful to know she can't get enough of it. We truly appreciate your kind words about our customer service team. We always strive to provide a personal and helpful experience, and it means a lot to us that we exceeded your expectations. Thank you for your fantastic feedback and for recognising our efforts!
Natures Menu
I canceled well before the notice…
I canceled well before the notice period and I was still charged and it still arrived now I have too much in stock
13. september 2026
Svar fra Natures Menu
We appreciate you bringing this to our attention. We are actively investigating why your cancellation wasn't processed as expected. Thank you for your feedback!
Natures Menu
Svar fra Natures Menu
Thank you for your great feedback regarding our service!
Natures Menu
The raw food is great
The raw food is great, my puppy loves it.
Delivery service is awful. DHL. Orders are meant to be delivered before 12. They take a picture saying delivered so they meet their deadline but don’t deliver it until around 4pm. Meat is completely thawed and which means it’s a complete waste of money when you buy in bulk.
They really need to change to a better delivery company.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We're so glad to hear your puppy loves our raw food! We regret to hear about the issues you've experienced with our delivery service. We understand your frustration regarding the thawed meat and the impact this has on your bulk orders. We are actively looking into our delivery partners to ensure our products arrive in perfect condition.
Natures Menu
Great company. Glad we found you. & Daisy loves her dinners
The food arrived on time & was very well packed lots of packing. & ice bags
12. september 2026
Svar fra Natures Menu
We're so glad to hear your food arrived promptly and was well-packaged. We appreciate your positive feedback!
Natures Menu
Efficient staff and great dog food for…
Efficient staff and great dog food for my french bulldog
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We're so happy to hear you found our staff efficient and that your French Bulldog loves our dog food! Thank you for your wonderful feedback.
Natures Menu
Good quality food for dogs
The company emails before an order is sent,with the option of delaying a week if necessary.
My dogs love the white fish ,( no longer turn up noses and only eat when they are really hungry).
They are waiting by bowls each morning,for me to feed them ,and eat straight away.
12. september 2026
Svar fra Natures Menu
We're so pleased to hear that your dogs are enjoying the white fish so much and are eagerly awaiting their meals each morning! It's also great to know that you appreciate the email notification system.
Natures Menu
Fantastic food which my dog loves
Fantastic food which my dog loves, easy to keep in the freezer and thaw each day
4. september 2026
Svar fra Natures Menu
We're so happy to hear your dog loves our food and that it's so easy for you to store and prepare each day! Thank you for your wonderful feedback.
Natures Menu
Always great food and delivered on time.
11. september 2026
Svar fra Natures Menu
We're so happy to hear that you consistently enjoy our food and that our deliveries are always on time. Thank you for your wonderful feedback!
Natures Menu
Always good
3. september 2026
Svar fra Natures Menu
Thank you for your great feedback and continued support!
Natures Menu
Svar fra Natures Menu
We're so happy to hear that you enjoyed the great food, found the ordering and delivery easy, and experienced excellent service! Thank you for your wonderful feedback.
Natures Menu
I have been using their home delivery…
I have been using their home delivery and subscription service for a few years and have always found it very efficient. Any queries I have had have been dealt with to my satisfaction
27. august 2026
Svar fra Natures Menu
We're so pleased to hear you've found our home delivery and subscription service to be very efficient over the past few years! It's wonderful that any queries you've had have been dealt with to your satisfaction. Thank you for your continued support!
Natures Menu
Excellent service
Excellent response to my phone call on Friday after reporting that nine tins were damaged on arrival. Three were completely open. Without hesitation I was offered another box. A whole box arrived today Monday, intact.
21. september 2026
Svar fra Natures Menu
We're so glad we could quickly resolve the issue with the damaged tins and ensure a full, intact replacement box arrived promptly. We appreciate you letting us know and thank you for great feedback!
Natures Menu
As usual a product that our dogs like…
As usual a product that our dogs like and enjoy and that is good for them
11. september 2026
Svar fra Natures Menu
We're so happy to hear that your dogs like and enjoy our product, and that it's good for them! Thank you for your wonderful feedback.
Natures Menu
Svar fra Natures Menu
We're so happy to hear that your daughter's dog loves our food! Thank you for your wonderful feedback.
Natures Menu
I have used your products many years…
I have used your products many years ago and now we have a dog on our lives again she is loving your products. I shall be swapping her to raw as she has a few itchy spots, no reflection on your pouches, just know that raw is better for any issues. Thank you and keep up the good work.
10. september 2026
Svar fra Natures Menu
We're so happy to hear your new dog is enjoying our products, just like your previous furry friend! We understand your decision to explore our raw range for her itchy spots and appreciate your kind words. Thank you for your great feedback!
Natures Menu
First delivery had thawed out.Called up…
First delivery had thawed out.Called up and advised and new order was delivered two days later.Some extra treats arrived for Roxy with it.
Great response.
Thanks Baz
10. september 2026
Svar fra Natures Menu
We regret to hear about the initial delivery issue, but we're so glad we could resolve it quickly for you. It's wonderful to know that Roxy enjoyed the extra treats!
Natures Menu
Sick & tired of food being spoiled
Sick & tired of the food being delivered defrosted. It’s unusable & a complete was of money.
DHL had the produce at 7:11am & said they’d deliver by 12pm. In fact the delivery photo’s show delivery at 7:14pm.
How can frozen meat be left in an unrefridgerated van for 12 hours?
This is a waste of product & my money.
You should be ashamed!!
9. september 2026
Svar fra Natures Menu
We regret to hear about the issues you've experienced with your recent delivery. It's completely unacceptable that your frozen food arrived defrosted and unusable due to a prolonged delivery time. We understand your frustration and the waste of both product and money. We are actively investigating this matter with our courier partner.
Natures Menu
Reliable and efficient delivery of my…
Reliable and efficient delivery of my dogs favourites. Thanks.
10. september 2026
Svar fra Natures Menu
We're so happy to hear that you found our delivery reliable and efficient, and that your dogs love their favourite products! Thank you for your wonderful feedback.
Natures Menu
The food was not frozen had no ice…
The food was not frozen had no ice packs in the box. Just dumped on doorstep box was all broken had to throw the food away have sent an email to get a refund back
10. september 2026
Svar fra Natures Menu
We regret to hear about the condition of your recent delivery and that your food arrived unfrozen and damaged. We understand your frustration and are actively investigating this issue.
Natures Menu
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