Excellent customer service. Had a repetative issue with DHL deliveries arriving late, frozen food so not ideal. Customer service quick to resolve with replacements, stars. My dog loves Natures Menu es... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delivery service didn't even bother knocking, just left parcel on my doorstep. This is the second time this has happened. Only one recipe delivered although I hadn't changed anything from... Vis mer
Selskapet har svart
Received the first frozen order completely defrosted. Customer services sent out the replacement which informtje next day .....frozen thankfully. Happy customer.happy dogs as they won't eat the food... Vis mer
Selskapet har svart
Great products, great choice, speedy delivery. I did not receive a products, contacted customer service very simple. It was answered first thing the next morning and a replacement was sent out again... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktopplysninger
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Storbritannia
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My dog loves natures menu frozen food
My dog loves natures menu frozen food, he is healthy and happy on it.
27. september 2026
Svar fra Natures Menu
We are so happy to hear that your dog is thriving and enjoying our frozen meals! Thank you so much for sharing your wonderful feedback with us.
Natures Menu
For the first two days my miniature…
For the first two days my miniature schnauzer seemed very keen. I think she is enjoying them but it's not a gollop down in one kind of experience. Usually takes her 3 visits to eat everything. It looks tasty and with a good healthy content. I will persevere. It seems good value for money.
28. september 2026
Svar fra Natures Menu
Thank you for sharing your experience. We are glad to hear that your miniature schnauzer is enjoying her food, even if she prefers to take her time finishing her meals. It is great to know that you are pleased with the quality, healthy ingredients and overall value. We hope she continues to relish every bite!
Natures Menu
Highly recommend
27. september 2026
Svar fra Natures Menu
Thank you for your high recommendation and support!
Natures Menu
Svar fra Natures Menu
We are so thrilled to hear that your dogs are enjoying their meals! Thank you so much for taking the time to leave us such a wonderful five-star review.
Natures Menu
Great food, terrible courier
Having a subscription for my dog's food makes sense, although getting the frequency correct has been a challenge since my dog was spayed and gained weight!
The food is good and has been enjoyed by my various dogs over the years.
The only issue, for me, that casts a shadow over otherwise good service is their courier, who, again, on the last delivery just put the box over the gate and drove off, not a great idea on a hot day and with frozen food.
19. september 2026
Svar fra Natures Menu
It is wonderful to hear that your dogs have enjoyed our food over the years and that the subscription service works well for your household. However, we regret to learn about the issue with your recent delivery. Leaving frozen items in direct heat is certainly not the level of service we expect from our delivery partners. We truly appreciate you bringing this to our attention so we can address it with the courier and ensure your future orders arrive safely.
Natures Menu
the products received are excellent the…
the products received are excellent the support team are also excellent today "Talya" helped resolved a familiar issue with the courier company due to there incompetence (DHL/Evri)
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We are thrilled to hear that you love our products and that our customer care team was able to step in and efficiently resolve your delivery issues. Thank you for taking the time to share your feedback with us!
Natures Menu
Our delivery of frozen food was…Severely Delayed
Our delivery of frozen food was severely delayed and ran a high risk of being defrosted by the time it arrived. I used the Chat and spoke with Talya who was sympathetic and helpful. She immediately arranged a new delivery to arrive within 48 hours. Very Impressed.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We are very sorry to hear that your initial order was so heavily delayed. However, we are delighted that our customer support team was able to assist you quickly and arrange a replacement delivery right away. Thank you for your wonderful feedback and understanding!
Natures Menu
Changing Subscription
Changing my subscription was not an easy to find option but live chat with Talya was easy.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We appreciate your feedback and are glad Talya helped make your plan updates simpler. We will pass this great feedback onto her.
Natures Menu
Customer service always excellent
Customer service always excellent. Always happy to help and my problems have always been solved. Also easy to contact.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We are glad you enjoyed your experience with our team. Thank you for your review regarding our prompt support and easy communication.
Natures Menu
Wonderful products and great customer…
Wonderful products and great customer service! My dog has been eating Nature's Menu for a while now and we're never switching!
26. september 2026
Svar fra Natures Menu
We are so thrilled to hear that you are delighted with our products and customer support! It is wonderful to know your dog enjoys the food so much and that we have earned your long-term loyalty.
Natures Menu
Great order management and food quality
Great subscribe and save discounted service. Clear delivery and process times with an easy to manage part on the website when logged in.
Great quality food with feeding and nutrition plans offered. Helped my dog with their stomach sensitivities.
2. august 2026
Svar fra Natures Menu
We are so glad to hear that our subscription service and website features have made managing your orders so convenient. It is wonderful to know that our food and nutrition plans have made such a positive difference for your dog's sensitive stomach. Thank you for sharing your experience and support!
Natures Menu
Gentle Giants Delighted!
Gentle Giants Delighted!
Great service,easy to use ordering and payment. Delivery on time and instructions followed.
The products themselves(raw mince and biscuits) are a great hit with my 2 Great Dane pups. Quality ingredients throughout 👌
6. oktober 2026
Svar fra Natures Menu
We are so thrilled to hear that your Great Dane puppies are enjoying their raw mince and biscuits! It is wonderful to know that our ordering process, smooth payment, and prompt delivery met your expectations. Thank you so much for sharing your positive feedback and for choosing us for your gentle giants.
Natures Menu
The design of your platform is a bit…
The design of your platform is a bit confusing.
25. september 2026
Svar fra Natures Menu
We are glad you enjoyed your overall experience with us, and we appreciate your 5-star rating. We hear your thoughts regarding the layout and will use this feedback to help make our platform easier to navigate in the future.
Natures Menu
Millie loves the food the only fly in…
Millie loves the food the only fly in the ointment is the delivery it was 8.30 pm when we received it.
26. september 2026
Svar fra Natures Menu
We're glad your dog loved the food. Thank you for the five stars! We hear your concerns about the late evening delivery and are working with our courier team to improve our shipping times.
Natures Menu
Svar fra Natures Menu
We appreciate your feedback regarding our pricing and are glad you liked the product's quality. We will pass this feedback onto our pricing team!
Natures Menu
Easy to make changes to an order if you…
Easy to make changes to an order if you want to, never any hassle and always on time and packaged well.
25. september 2026
Svar fra Natures Menu
We are thrilled to hear that modifying your purchases is a hassle-free experience for you. It is wonderful to know that your deliveries consistently arrive on schedule and are carefully wrapped. Thank you for sharing your positive experience with us!
Natures Menu
It arrived just in time
It arrived just in time? The freezer bags had run out, there were only 2 , it had been on the van for 3 hours, and starting to defrost
25. september 2026
Svar fra Natures Menu
We are glad your order arrived on time, but we hear your concerns about the insufficient cooling bags and melting items after a long delivery transit. We appreciate your feedback and are reviewing our packing protocols to keep frozen goods properly chilled during delivery.
Natures Menu
My dogs love Natures menu
My dogs have been on natures menu for quite a few years it as every thing that is needed in a good quality food and their bowls are licked clean , the ordering and delivery is easy to do and arrives on time .
25. september 2026
Svar fra Natures Menu
We are so delighted to hear that your dogs have been enjoying our food for so many years and that their bowls are always left clean! It is wonderful to know that you find the ordering process easy and our deliveries prompt. Thank you so much for your loyal support and kind feedback!
Natures Menu
Svar fra Natures Menu
Thank you for the great feedback regarding our service!
Natures Menu
Svar fra Natures Menu
We are glad you enjoyed your experience and thank you for your positive feedback. We are happy to hear that our options successfully satisfied the selective palates in your family.
Natures Menu
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.