Excellent customer service. Had a repetative issue with DHL deliveries arriving late, frozen food so not ideal. Customer service quick to resolve with replacements, stars. My dog loves Natures Menu es... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Delivery service didn't even bother knocking, just left parcel on my doorstep. This is the second time this has happened. Only one recipe delivered although I hadn't changed anything from... Vis mer
Selskapet har svart
Great products, great choice, speedy delivery. I did not receive a products, contacted customer service very simple. It was answered first thing the next morning and a replacement was sent out again... Vis mer
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Received the first frozen order completely defrosted. Customer services sent out the replacement which informtje next day .....frozen thankfully. Happy customer.happy dogs as they won't eat the food... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktopplysninger
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Storbritannia
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Bra
7k anmeldelser
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Fabulous products good value & The…
Fabulous products good value & The best customer service
30. september 2026
Svar fra Natures Menu
We are so delighted to hear that you love our selection, appreciate the great value, and had such a wonderful experience with our team. Thank you so much for taking the time to share your fantastic feedback with us!
Natures Menu
Box turned up with a huge rip down the…
Box turned up with a huge rip down the side, you could easily take the bags of meat out, not Natures Menu fault I know.
Dry ice packs need looking in to, I've noticed they've changed, no dry ice in any of the packs when arrived, need more packs putting in the boxes as some food was on the verge of defrosting. Definitely need more in the small boxes. These boxes are being picked up from Natures Menu at 5pm & not getting delivered until before 12pm if you're lucky! That's a long time out of the freezer, so yes more ice packs is a must. Have mentioned this several times before.
30. september 2026
Svar fra Natures Menu
Thank you for taking the time to share your feedback with us. We appreciate you bringing these packaging and delivery concerns to our attention. Hearing about the damaged box and the condition of the ice packs helps us identify where improvements are needed. We recognize how critical it is for frozen items to stay properly chilled during transit, especially during longer courier journeys. We are taking your comments directly to our logistics and packaging teams so we can review the quantity and effectiveness of our ice packs, particularly for smaller shipments. Your insights are invaluable in helping us refine our process.
Natures Menu
To be honest delivery not as good as it…
To be honest delivery not as good as it used to be. Defrosted food arrived again and didn’t arrive on due date a so had to be reorganised/ordered.
Token rebate on my account which is appreciated.
2. oktober 2026
Svar fra Natures Menu
We regret to hear that your recent deliveries have fallen short of our usual standards and arrived late and defrosted. We sincerely apologise for the inconvenience this caused with your orders, and we are working hard to ensure our service improves.
Natures Menu
Everything went well and the order was…
Everything went well and the order was correct which is brilliant
29. september 2026
Svar fra Natures Menu
We are delighted to hear that your experience went smoothly and that every item arrived exactly as expected. Thank you so much for taking the time to share your positive feedback with us!
Natures Menu
My dog Vera loves the chicken pate
29. september 2026
Svar fra Natures Menu
It brings us so much joy to hear how much Vera enjoys our chicken pate! Thank you for taking the time to share your wonderful feedback with us.
Natures Menu
Online chat with Abigail
Online chat with Abigail very professional
I needed to sort out delivery dates for my subscription and decided to use the online chat, and great as was a real person and not AI
My message was responded to without a delay and very quickly sorted and no frustration
I was very pleased as other companies have a generic online response but Nature Menu was humane
Abigail was very helpful
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
It is wonderful to hear that your experience with our live chat was so positive and efficient. We pride ourselves on offering helpful, human support to ensure managing your orders is completely hassle-free. Thank you for taking the time to share your kind feedback with us.
Natures Menu
Our two dogs love their food products
Our two dogs love their food products, very healthy and we have bought from this company for a long time good communication and regular offers
14. juli 2026
Svar fra Natures Menu
We are so happy to hear that both of your dogs are enjoying their healthy meals! It is wonderful to know you appreciate our regular offers, clear communication, and that you have been a loyal customer with us for such a long time. Thank you for taking the time to share your lovely feedback.
Natures Menu
Svar fra Natures Menu
We're so happy to hear that our food is great value and that your dog is enjoying it with a happy, healthy stomach! Thank you so much for your wonderful feedback.
Natures Menu
Tripe and salmon one sent in place of…
Tripe and salmon one sent in place of something else, which he doesn’t like. Think this is 3rd order issue I’ve had
20. september 2026
Svar fra Natures Menu
We thank you for your feedback. We are addressing these repeated wrong item send-outs to ensure your orders are correct.
Natures Menu
I usually get them from pets at home
I usually get them from pets at home? 500kg bags and never have enough in ?this way in bulk is better
Do yous do the beef mince , if so what size bags
28. september 2026
Svar fra Natures Menu
We are glad you enjoyed your experience buying in larger quantities. We do offer our beef mince in convenient 80/20 500g blocks or 100% 400g blocks or 2kg Free Flow bag options to suit your needs. Thank you for your feedback!
Natures Menu
My Teddy loves nature's menu .So…
My Teddy loves nature's menu .So pleased that managed to get the delivery this time
20. september 2026
Svar fra Natures Menu
We are so happy to hear that Teddy loves our meals! It is wonderful to know your latest order arrived safely and we truly appreciate your continued support and positive feedback.
Natures Menu
My dogs love it
28. september 2026
Svar fra Natures Menu
We are glad you enjoyed your experience and we appreciate your positive feedback about your furry friends' happiness.
Natures Menu
Svar fra Natures Menu
We are glad you enjoyed our fast shipping and excellent items. Thank you very much for your feedback and support!
Natures Menu
Usual great service and arrived on…
Usual great service and arrived on time.
My dog loves this food, would not change it ever again.
28. september 2026
Svar fra Natures Menu
We're so pleased to hear that you experienced our usual great service with a prompt delivery and it's wonderful to know your dog loves the food so much! Thank you for your lovely feedback and loyalty.
Natures Menu
My boy loves the raw and freeze dried…
My boy loves the raw and freeze dried food plenty of chioce . I was happy with the service and delivery and packaged very well .
28. september 2026
Svar fra Natures Menu
We are so pleased to hear that your dog is enjoying the variety of raw and freeze-dried options! It is wonderful to know you were satisfied with our service, prompt delivery, and the quality of our packaging. Thank you for sharing your great feedback.
Natures Menu
Easy to order
Easy to order, delivery date given at time of order, regular updates.great product
28. september 2026
Svar fra Natures Menu
We are so pleased to hear that you found the ordering process simple, enjoyed the regular delivery updates, and are happy with the quality of your items. Thank you for sharing your positive feedback with us!
Natures Menu
Brilliant customer service
Brilliant customer service. My dog loves the food and, when there was an error with my subscription, they were ready to contact and rectified immediately.
8. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
We are so pleased to hear that your dog is enjoying the food! It is wonderful to know that our team was able to assist you quickly and resolve the subscription issue to your satisfaction. Thank you for taking the time to share your kind feedback with us.
Natures Menu
My dog loves natures menu frozen food
My dog loves natures menu frozen food, he is healthy and happy on it.
27. september 2026
Svar fra Natures Menu
We are so happy to hear that your dog is thriving and enjoying our frozen meals! Thank you so much for sharing your wonderful feedback with us.
Natures Menu
For the first two days my miniature…
For the first two days my miniature schnauzer seemed very keen. I think she is enjoying them but it's not a gollop down in one kind of experience. Usually takes her 3 visits to eat everything. It looks tasty and with a good healthy content. I will persevere. It seems good value for money.
28. september 2026
Svar fra Natures Menu
Thank you for sharing your experience. We are glad to hear that your miniature schnauzer is enjoying her food, even if she prefers to take her time finishing her meals. It is great to know that you are pleased with the quality, healthy ingredients and overall value. We hope she continues to relish every bite!
Natures Menu
Highly recommend
27. september 2026
Svar fra Natures Menu
Thank you for your high recommendation and support!
Natures Menu
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