NATURES MENU Customer service team are stars. Helpful, apologetic ( dispite the issue being a repetative courier problem) and very quick to resolve any issue. Fantastic service. Have feed my dog Kar... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Talya dealt with my query via the online chat facility quickly and efficiently. so used to dealing with automated responses on these chats it was good to have my query resolved straight away without... Vis mer
Having a subscription for my dog's food makes sense, although getting the frequency correct has been a challenge since my dog was spayed and gained weight! The food is good and has been enjoyed by m... Vis mer
Selskapet har svart
After my initial purchases I decided to switch to the free range chicken pouches which were more expensive. At one time I gave them a 5* for the food and service. Then they changed the pouches at the... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Kontaktopplysninger
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, Storbritannia
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4,2
Bra
7k anmeldelser
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On holiday
On holiday. box left outside front door.
Neighbour spotted it, and knowing we were on holiday, took the box in.
Although at sea, by upgrading wi-fi was able to tell DPD to put in said neighbours lobby.
NOT done.
message from DPD saying delivered to Me
No photo. and I am at sea. Brilliant.
So only one star.
30. september 2026
Svar fra Natures Menu
Thank you for taking the time to share your feedback. We appreciate you bringing this delivery issue to our attention. Leaving a package unattended outside your home while you are away, especially after you provided specific instructions to leave it with a neighbour, is not the service we aim to provide. We are relieved your neighbour was able to step in and secure your parcel. We are taking immediate steps to review this incident with our delivery partners to ensure that custom delivery instructions and photo proof of delivery are strictly followed in the future.
Natures Menu
I have recently decided cancelled my…
I have recently decided cancelled my subscription to Natures Menu frozen food. The decision didn't come lightly as the food itself is excellent and the support team are superb. My decision to cancel the subscription has been entirely driven by the year long failure of their chosen delivery firm DHL who have never managed to deliver as contracted before 12:00hr. In anticipation of this cancellation I have been trailing my dog with ButterNut Box food..delivered by DPD withing 1hr forecast time slots which they have consistently hit. I'm genuinely sorry to have to leave Natures Menu as the food is excellent but I can no longer waste my days waiting for DHL to fail to deliver frozen food on time.
9. oktober 2026
Svar fra Natures Menu
Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the quality of our pet food and the support provided by our team. We regret to hear that our courier service consistently failed to meet the morning delivery timeframes, causing you to spend your days waiting and ultimately leading to the cancellation of your subscription. Reliable logistics are essential, especially for frozen items, and we acknowledge how frustrating these repeated delays have been for you. We are actively reviewing our courier partnerships and delivery processes to prevent this from happening to other customers in the future. We wish you and your dog all the best.
Natures Menu
great product and great service
great product and great service. Usually get through my local pet shop but when necessary use online and has been great
1. september 2026
Svar fra Natures Menu
Thank you for the wonderful 5-star rating! We are so pleased to hear that you love our products and that our online ordering provides a convenient option whenever you need it. Your support means a lot to us!
Natures Menu
My dogs have all been fed on Natures…
My dogs have all been fed on Natures menu since they were pups, they always look forward to mealtimes
They are all fit and healthy, with no health problems
30. september 2026
Svar fra Natures Menu
We are so thrilled to hear that your dogs have grown up on our food and still look forward to every mealtime. It is wonderful to know they are thriving, fit, and healthy! Thank you for sharing such lovely feedback with us.
Natures Menu
Damaged tin's
Unfortunately the service is not right. My last 4 orders some of tins arrived damaged and I lost the money as the food was fermented. Ones I've claimed the issue and they sent me full pack of my order but it would be rediculous to repide the procedure every week.
29. september 2026
Svar fra Natures Menu
We regret to hear that your recent orders have consistently arrived with damaged tins. Having to repeatedly request replacements is understandably frustrating, and this is certainly not the level of service we strive to provide. We are currently reviewing our packaging and delivery processes to ensure your future orders arrive safely and in perfect condition. We truly appreciate your feedback and your patience while we work to resolve this.
Natures Menu
Ordering was easy and delivery was…
Ordering was easy and delivery was quick. All items arrived in perfect condition. Very happy and will definitely order again.
1. oktober 2026
Svar fra Natures Menu
We are delighted to hear that your experience was so seamless and that your package arrived safely. Knowing you are pleased with our service and look forward to purchasing with us again means a lot to our team. Thank you for taking the time to share your kind feedback!
Natures Menu
The best food for our beloved bulldogs…
The best food for our beloved bulldogs with the best service going! Always on time and always at the end of a phone to help with any issues-nothing is every too much trouble!!!!
1. oktober 2026
Svar fra Natures Menu
We are so happy to hear that your beloved bulldogs enjoy their meals and that our team is always there to support you whenever needed. It is wonderful to know our reliable service and prompt deliveries make such a positive difference. Thank you so much for sharing your wonderful feedback!
Natures Menu
Frozen product packaged effectively so…
Frozen product packaged effectively so that it is still frozen when you receive it. Bonus - my dog loves this raw food.
30. september 2026
Svar fra Natures Menu
We're so pleased to hear that your order arrived perfectly frozen thanks to our effective packaging! It's wonderful to know that your dog is enjoying our raw food so much. Thank you for taking the time to share your great feedback!
Natures Menu
Brilliant service, quality dog food.
First order was delayed by courier for over 24 hours and the food arrived defrosted and ruined. Natures Menu shipped a new box immediately without any issues.
This is the only food my picky dog will eat without sniffing around it for hours first. Bowl goes down and the food is gone in seconds.
30. september 2026
Svar fra Natures Menu
We regret to hear about the initial courier delay and the inconvenience it caused with your first delivery. However, we are thrilled that our team could get a replacement out to you so quickly, and it is wonderful to know your picky dog is loving the meals and polishing off every single bowl so fast.
Natures Menu
Great service
Arrived quickly and the expected quality! Along with a few nice surprises 😊
29. september 2026
Svar fra Natures Menu
We are thrilled to hear that your order arrived so quickly and met your expectations for quality! It is wonderful to know that you enjoyed the little extra touches as well. Thank you so much for taking the time to share your delightful feedback with us.
Natures Menu
My dog love the senior menu
My dog love the senior menu . It’s so gentle on her tummy at 17yrs old
30. september 2026
Svar fra Natures Menu
We're so happy to hear that your senior dog loves our menu and that it is so gentle on her tummy at 17 years old! Thank you so much for sharing your wonderful feedback with us.
Natures Menu
Fabulous products good value & The…
Fabulous products good value & The best customer service
30. september 2026
Svar fra Natures Menu
We are so delighted to hear that you love our selection, appreciate the great value, and had such a wonderful experience with our team. Thank you so much for taking the time to share your fantastic feedback with us!
Natures Menu
Box turned up with a huge rip down the…
Box turned up with a huge rip down the side, you could easily take the bags of meat out, not Natures Menu fault I know.
Dry ice packs need looking in to, I've noticed they've changed, no dry ice in any of the packs when arrived, need more packs putting in the boxes as some food was on the verge of defrosting. Definitely need more in the small boxes. These boxes are being picked up from Natures Menu at 5pm & not getting delivered until before 12pm if you're lucky! That's a long time out of the freezer, so yes more ice packs is a must. Have mentioned this several times before.
30. september 2026
Svar fra Natures Menu
Thank you for taking the time to share your feedback with us. We appreciate you bringing these packaging and delivery concerns to our attention. Hearing about the damaged box and the condition of the ice packs helps us identify where improvements are needed. We recognize how critical it is for frozen items to stay properly chilled during transit, especially during longer courier journeys. We are taking your comments directly to our logistics and packaging teams so we can review the quantity and effectiveness of our ice packs, particularly for smaller shipments. Your insights are invaluable in helping us refine our process.
Natures Menu
To be honest delivery not as good as it…
To be honest delivery not as good as it used to be. Defrosted food arrived again and didn’t arrive on due date a so had to be reorganised/ordered.
Token rebate on my account which is appreciated.
2. oktober 2026
Svar fra Natures Menu
We regret to hear that your recent deliveries have fallen short of our usual standards and arrived late and defrosted. We sincerely apologise for the inconvenience this caused with your orders, and we are working hard to ensure our service improves.
Natures Menu
Everything went well and the order was…
Everything went well and the order was correct which is brilliant
29. september 2026
Svar fra Natures Menu
We are delighted to hear that your experience went smoothly and that every item arrived exactly as expected. Thank you so much for taking the time to share your positive feedback with us!
Natures Menu
My dog Vera loves the chicken pate
29. september 2026
Svar fra Natures Menu
It brings us so much joy to hear how much Vera enjoys our chicken pate! Thank you for taking the time to share your wonderful feedback with us.
Natures Menu
Online chat with Abigail
Online chat with Abigail very professional
I needed to sort out delivery dates for my subscription and decided to use the online chat, and great as was a real person and not AI
My message was responded to without a delay and very quickly sorted and no frustration
I was very pleased as other companies have a generic online response but Nature Menu was humane
Abigail was very helpful
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natures Menu
It is wonderful to hear that your experience with our live chat was so positive and efficient. We pride ourselves on offering helpful, human support to ensure managing your orders is completely hassle-free. Thank you for taking the time to share your kind feedback with us.
Natures Menu
Our two dogs love their food products
Our two dogs love their food products, very healthy and we have bought from this company for a long time good communication and regular offers
14. juli 2026
Svar fra Natures Menu
We are so happy to hear that both of your dogs are enjoying their healthy meals! It is wonderful to know you appreciate our regular offers, clear communication, and that you have been a loyal customer with us for such a long time. Thank you for taking the time to share your lovely feedback.
Natures Menu
Svar fra Natures Menu
We're so happy to hear that our food is great value and that your dog is enjoying it with a happy, healthy stomach! Thank you so much for your wonderful feedback.
Natures Menu
Tripe and salmon one sent in place of…
Tripe and salmon one sent in place of something else, which he doesn’t like. Think this is 3rd order issue I’ve had
20. september 2026
Svar fra Natures Menu
We thank you for your feedback. We are addressing these repeated wrong item send-outs to ensure your orders are correct.
Natures Menu
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