Always buy my dog food directly from Natural Instinct. The food is good quality and loved by my dogs. I like the fact the different options are actually different from each other; you can tell just by... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I had a code from my puppies breeder, so was able to call Natural Instincts. A very pleasant call, great customer service, and my order was shipped and received on the date I asked for. Packaged very... Vis mer
Having used them for years disappointed in the state of delivered goods. Last couple of orders have been thrown in the box…. Packs broken and blood leaked out. Looking at better alternatives now.
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Love Natural Instinct as a brand packaged lovely but come in polystyrene lined boxes which are difficult to dispose of … too expensive to feed all the time with 4 dogs. We order for special occasion... Vis mer
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Informasjon om virksomheten
Om Natural Instinct
Skrevet av virksomheten
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Kontaktopplysninger
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Storbritannia
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
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Svar fra Natural Instinct
Hi Allison,
We’re pleased to hear that you find ordering easy and that your deliveries arrive quickly. Most importantly, it’s great to know the dogs are loving their Natural Instinct food!
Thank you for taking the time to share your feedback.
Kind regards,
Jamie
Disgusting
It took 10 days to get the food I ordered, the Couriers you use are rude and unprofessional and liars! I'm still waiting for DHL to collect £80 worth of stale food which is an entire HEALTH HAZARD right outside my house - quite frankly your customer service right now is worse than -10
6. september 2026
Svar fra Natural Instinct
Hi Ruth,
I’m really sorry about the issues you’ve experienced with your order. I completely understand your frustration, particularly with the length of time it took for your food to arrive and the issues you experienced with the courier.
I am glad that we managed to get this sorted in the end, although we appreciate that this should not have been the experience you had with us.
Once again, we sincerely apologise for the inconvenience and frustration caused. Please do let us know if there is anything else we can help with.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Richard,
Thank you for your continued support over the years. We’re delighted to hear that you’ve always found Natural Instinct to be consistent and reliable.
We really appreciate you choosing us and taking the time to share your feedback.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi there,
We’re pleased to hear that your delivery arrived as expected and that you’re happy with the product. Thank you for choosing Natural Instinct and for taking the time to leave us a review.
Kind regards,
Jamie
Food is consistently late arriving…
Food is consistently late arriving despite being ordered well before cutoff time and often damaged with plastic in the food where breakages have occurred. No replacements offered, even though smaller versions are in stock. Offered compensation from previous issues, was never paid.
3. september 2026
Svar fra Natural Instinct
Hi there,
I’m really sorry to hear about the ongoing issues you’ve experienced with your deliveries, including the delays, damaged tubs and concerns around plastic in the food.
I’d really like the opportunity to look into this properly for you and review what has happened with the previous compensation as well as the issues you’ve experienced with replacements.
We’re going to look into this via your email address and work to get everything resolved for you. We sincerely apologise for the frustration this has caused, and please keep an eye on your emails for an update from us.
Kind regards,
Jamie
Very good idea to have the option of…
Very good idea to have the option of which carrier to use and to be able to select delivery date.
4. september 2026
Svar fra Natural Instinct
Hi Dinah,
We’re pleased to hear that you’ve found the choice of carrier and ability to select your preferred delivery date useful. We introduced these options to give customers a little more flexibility when planning their orders.
Thank you for taking the time to share your feedback and for choosing Natural Instinct.
Kind regards,
Jamie
Ordered on a Friday delivered on a…
Ordered on a Friday delivered on a Saturday with sat delivery option and cost
4. september 2026
Svar fra Natural Instinct
Hi Philip,
We’re pleased to hear that the Saturday delivery option worked well for you, allowing you to order on Friday and have your food delivered the following day. We’re glad you found the option and cost suitable for your needs.
Thank you for choosing Natural Instinct and for taking the time to share your feedback.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi John,
We’re really pleased to hear that your order arrived on time and that you’ve received great service from Natural Instinct.
Thank you for taking the time to share your feedback and for choosing us.
Kind regards,
Jamie
Have been using this food for my dogs for years…
Have been using this food for my dogs for years.
28. august 2026
Svar fra Natural Instinct
Hi Donna,
It’s fantastic to hear that you’ve been feeding your dogs Natural Instinct for so many years.
Thank you for your continued loyalty and for taking the time to leave us a review. We really appreciate your support.
Kind regards,
Jamie
Delivery came the next day
Delivery came the next day well made box the food looking good
1. september 2026
Svar fra Natural Instinct
Hi Anthony,
We’re really pleased to hear your order arrived the next day and that everything arrived well packaged and looking good.
Thank you for taking the time to leave us a review. We really appreciate your support and hope your dog continues to enjoy their food!
Kind regards,
Jamie
Ordering is easy
Ordering is easy, wide choice, good quality, prompt well packed delivery thank you
2. september 2026
Svar fra Natural Instinct
Hi there,
We’re delighted to hear you find ordering easy and that you’re happy with the choice and quality of our food.
It’s also great to know your delivery arrived promptly and well packed. Thank you for taking the time to share your experience and for choosing Natural Instinct.
Kind regards,
Jamie
Our dog loves this food
Our dog loves this food and he looks well and healthy
Deliveries are good
Only down side is the plastic container arrives split which is difficult when it’s defrosted as blood runs out
26. februar 2026
Svar fra Natural Instinct
Hi Julie,
We’re so pleased to hear that your dog loves the food and is looking well and healthy, and that your deliveries have generally been good.
We’re sorry to hear about the split containers. We completely understand how frustrating and messy this can be once the food begins to defrost, particularly with leakage. We’ll make sure your feedback is passed on to the relevant team.
Thank you for taking the time to share your experience and for your continued support.
Kind regards,
Jamie
Working Dog food
My Dalmatian has been on Working Dog raw food since she was 8 weeks old.
I order it and it’s usually delivered next day on time.
1. september 2026
Svar fra Natural Instinct
Hi Jill,
It’s fantastic to hear that your Dalmatian has been enjoying our Working Dog raw food since she was just 8 weeks old!
We’re also really pleased that your orders have consistently arrived promptly and on time. Thank you for your continued support and for taking the time to share your experience with us.
Kind regards,
Jamie
Fast delivery and a great product at a…
Fast delivery and a great product at a great price.
26. august 2026
Svar fra Natural Instinct
Hi Sarah,
We’re really pleased to hear you were happy with the fast delivery and found the product to be great quality and good value.
Thank you for taking the time to leave us a review. We really appreciate your support!
Kind regards,
Jamie
Ordering was easy my oldie dog Jack and…
Ordering was easy my oldie dog Jack and my pup Milo love the food the only thing that was worrying is with the DHL courier,he has delivered the box to another house and placed it beside the bin in the open saying my husband had signed for it,it was only when I took my dog out I saw it at the end of the street,so this is the couriers fault not yours you are lovely to deal with
Regards Karen
25. august 2026
Svar fra Natural Instinct
Hi Karen,
It’s lovely to hear that ordering was easy and that both Jack and Milo are enjoying their food!
We’re really sorry to hear about the delivery experience. Having your order left at another house and marked as signed for by your husband is frustrating , and we completely understand why this would have worried you. We’ll make sure your feedback is passed on to the relevant team.
Thank you for your kind words about our team and for taking the time to share your experience, Karen. We really appreciate your support.
Kind regards,
Jamie
Good dog food at a reasonable price
Been using NI for a couple of years and sure there have been issues every so often but they are great at resolving them and the dogs seem to love their food so I am very happy with the service and product I get. Thanks!
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Natural Instinct
Hi Tom,
It’s wonderful to hear that you’ve been using Natural Instinct for a couple of years and that your dogs continue to love their food.
We really appreciate your understanding when the occasional issue has arisen, and we’re pleased that our team has been able to resolve things for you. Thank you for your continued support and for taking the time to share such lovely feedback.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Lina,
Thank you for your lovely feedback! We’re really pleased to hear you were happy with the service and really appreciate you taking the time to leave us a review.
Kind regards,
Jamie
I had to make three phone calls to…
I had to make three phone calls to Natural Instinct as they failed to deliver my dog food. I received the carriers confirmation of having my order the evening before but then nothing. I was away and it caused great inconvenience to myself and my dog sitter. Each member of staff I spoke to was friendly but casually informed me that the carrier could not fit all the crates on the van the night before so the food went back in the freezer and they will be delivered the following day (they were not in my case). These things happen but surely not three times consecutively. Natural Instinct need to improve their communication and inform their customers as soon as possible if they are unable to deliver. The customer should not have to chase it and spend time trying to get through. Very disappointing service and unfortunately it is not the first time.
26. august 2026
Svar fra Natural Instinct
Hi Debbie,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been, particularly as you were away and it caused additional inconvenience for both you and your dog sitter.
While we’re pleased to hear that the members of our team you spoke with were friendly and helpful, we appreciate that you shouldn’t have needed to make three separate calls to chase the delivery. We also understand your frustration with the lack of communication when the carrier was unable to deliver your order as expected.
This certainly isn’t the level of service we aim to provide, and we’ll make sure your feedback regarding both the delivery process and communication is passed on to the relevant teams.
We’re very sorry that this has happened more than once and appreciate you taking the time to share such honest feedback.
Kind regards,
Jamie
Easy to order,always delivered in good…
Easy to order,always delivered in good time.
Never run out of maxs food.
6. september 2026
Svar fra Natural Instinct
Hi Roy,
We’re really pleased to hear that you find ordering easy and that your deliveries consistently arrive in good time. Most importantly, it’s great to know Max never runs out of his food!
Thank you for your continued support and for taking the time to leave us a review.
Kind regards,
Jamie
Svar fra Natural Instinct
Hi Joy,
We’re so pleased to hear that you find the food great quality and good value, and even better that all four of your Labradors love it!
Thank you for taking the time to share your feedback and for choosing Natural Instinct. We really appreciate your support.
Kind regards,
Jamie
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