Naim Audio Anmeldelser 

Naim - What some people like to say is a British company but owned and driven by Focal a French company which was why there's always deals on a combo with Focal speakers.
I like the sound from Naim but FFS DON'T DO IT. I had a Uniti unit before and I sold it because of continual connection issues. A couple of years later, in a moment of absent minded stupidity, I bought a Nova. I can honestly say that after dicking around with trying to get it reconnected to my WiFi and NAS, I officially hate this 5k ornament with absolutley garbage French software. Whoever build this guff must love their customers about as much as Keir Starmer loves the UK. In fact, I'd go as far as to say this software 'engineer' should maybe swap out with Rachel Reeves, morons do love to help each other out.
Not the only moron, I've spent maybe 10k on their equipment over the last 10 years but no longer, this PoS is going to get given to the binman for landfill. I don't dislike anyone enough to give them this for free.
When I was buying this new system, I did try some Focal speakers, they sounded p1ss poor all 3 pairs I tried look to have been build by a 1 handed apprentices. So like buying anything French, it might run ok for a while but sooner (not later) they will drive you pathalogically insane.
So don't listen to the reviews, the forums are full of focal bots or their online help, this will only drive you further down the rabbit hole, just buy something, anything else, even Amstrad would be a better option.

Service Client deplorable
On m a offert une enceinte qui bugg après un peu plus d un an
Je contacte la marque pour une prise en charge sous garantie et on me réponds que sans facture cela me coûtera 249 € et en + on me confirme qu elle est encore sous garantie via le numéro de serie.
Pas correcte de la part d une grande marque

I purchased a Naim Mu-so 1st Generation because I believed I was buying into a premium British hi-fi brand with a reputation for quality, longevity and long-term customer support. Unfortunately, my experience has shown that Naim now behaves much more like a mainstream consumer electronics manufacturer than a true high-end audio company.

My Mu-so developed a hardware fault where it would operate for 20-40 minutes before shutting down and displaying a flashing red hardware fault indicator. It seems a common fault based on a simple internet search. After following every troubleshooting step requested by Naim, including factory resets, network diagnostics, firmware checks and software reinstalls, Naim ultimately concluded that the unit had suffered a hardware failure.

The disappointing part wasn't the fault itself. Electronic products fail. The disappointing part was Naim's response.

I was informed that because the product was launched over ten years ago and made obsolete in 2019, Naim no longer holds the parts, tools or capability to repair it. The end result is that a premium audio product costing £1,000 has effectively become electronic waste because the manufacturer can no longer support its own hardware. Naim's final position was simply that the product could not be repaired and no alternative solution was available.

What surprised me most was the complete absence of any customer-focused resolution. No repair option. No refurbishment programme. No trade-in support. No meaningful goodwill gesture. Nothing.

This is not what most people expect when they invest in a premium audio brand. One of the reasons many customers choose companies such as Naim is the belief that they are buying products designed to last for decades, not products with the lifecycle of a typical wireless speaker.

The irony is that many mainstream consumer electronics companies now offer better long-term support, trade-in programmes and upgrade paths than I experienced here.

Prospective buyers should therefore think carefully about what they are actually paying for. If your expectation is that a premium-priced product will be supported for the long term and repaired when faults occur, my experience suggests that assumption may be misplaced. Once parts are no longer available, you may simply be left with an expensive piece of equipment that cannot be repaired, regardless of the reputation or heritage of the brand.

Naim still produces products that sound excellent. However, based on my experience, I no longer believe the company justifies the premium pricing or premium positioning that it continues to market. The level of after-sales support I received was indistinguishable from that of a mass-market consumer electronics manufacturer, and that is perhaps the most disappointing aspect of all.

Update: Naim’s response to this review invited me to contact them so they could investigate my case further. I did so in good faith, only to receive exactly the same answer after an “internal review” there was nothing they could do, and I should instead ask the retailer if they would be willing to fund a goodwill discount from their own margin. That was deeply disappointing. It appears the public response was intended to demonstrate concern rather than to deliver any meaningful resolution. Unfortunately, it reinforced my original conclusion that Naim’s customer service falls well short of the premium image the company continues to promote. Avoid at all costs, a once great brand is a shadow of its former self.

The quality of support from Naim is outstanding. I had an issue with a firmware update over the weekend which was responded to promptly and resolved very capably by Duncan in technical services on Monday morning. This was my first introduction to the company but the customer response and quality of support has been first class.

Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old?
The Naim sound is wonderful, driven, detailed, dynamic, just so right! Extremely well built British hifi at its best.
The latest update to the Streaming Platform (3.12) is truly stunning, I spent 4 hours yesterday streaming music which sounds wonderful even better than it did before.
If your are looking to upgrade your hifi or try something different? Just ask your dealer about Naim and go and have a listen.

Great products, no issues so far, I'm using Naim products 7 years now and nothing to complain.

Bought a Nait 50 from What You See and Hear. Excellent little amp.

Additionally, my 50+ year old NAC 12 and NAP 160 were serviced by Naim a few years ago and the result was well worth the investment. Also used Naim Technical Support in the past who were very helpful in identifying NAXO crossover values for 40+ year old speakers.

I rarely give extreme scores because there is always nuance to be considered. This short review concerns only the 'Naim App'. Other reviews are similarly negative and, despite my being a long-standing Naim aficionado, I can only add to them.

It is my considered opinion, as a former professional software engineer, that this product is not fit for purpose. This cannot be incrementally resolved. It demands a complete ab-initio redesign. It is the assumptions and principles accepted in its design that are fundamentally and profoundly flawed.

I suspect the writer has little insight into the myriad failure conditions intrinsic in maintaining real-time synchrony between two different boxes over radio.

Someone in California once said that hardware companies can't write software. He was right. It's easy if you plug them together with a piece of wire, isn't it, folks? Life's easy when nothing goes wrong.

Good software is 20% about features and 80% about surviving, transparently, in the real world.

The above naturally precludes any point in my commenting about the GUI or aesthetic capabilities.

I purchased a Naim Muso based on product reviews and the brands (supposed) quality image. Just after the product went out of warranty, it stopped working. I returned the unit to the retailer who in turn sent it back to Naim. Upon investigation Naim returned the unit stating ’no fault found … however the unit still failed to power up (a fact supported by the retailer) and was returned again to Naim. This time they acknowledged a fault, charged me £250 to replace a ‘board’ and sent the unit back. Five weeks later the unit stopped working again … I have sent it back stating (reasonably) that I would like a replacement unit or a refund. Naim have simply refused and stated we will repair it again… in total I have been without a working unit for 8 weeks across all the to and fro. In my mind this is totally unacceptable for a ‘quality’ brand … add to that a rude, obnoxious ’helpdesk’ and I wish I had never bought Naim. My case may be an outlier but if that is so then they should being doing everything possible to resolve… be careful before buying this brand, I have been extremely disappointed.

I recently had occasion to use Naim technical support due to a problem I was experiencing when casting podcasts and broadcasts to my Naim QB2. Alex was very helpful and correctly diagnosed the problem within my home wifi network. As a result the problem was solved quickly and easily. This is the third time I have had occasion to ring the helpline, and each time they have been friendly and extremely helpful and knowledgeable. Apart from the great sound quality, it makes buying a quality piece of equipment worthwhile when you have backup like this.

Naim est un grand nom de la Hifi, et leur réputation est matière de son est méritée. Par contre, depuis qu'ils se sont attaqués au monde du digital, ils ont atteint leurs limites. J'ai fait l'acquisition d'un lecteur réseau NDX2 (une bestiole à 7000 € tout de même). Rien à redire sur la partie son, mais l'app qui va avec est indigne, et buggée. Pire : depuis que la marque a été intégrée au groupe Focal ce sont eux qui font le SAV en France. Il suffit d'aller voir les avis à leur sujet pour voir qu'ils ne sont pas la hauteur pour des matériels de ce niveau. J'ai eu affaire à eux car la gestion des playlists sur NAS du NDX2 est buggée. On m'a répondu que ça marchait sur clef USB. Super ! Comme si j'avais acheté un matériel de ce prix pour écouter ma musique sur une clef USB. Et bien sûr, silence radio quand j'ai rappelé que ma question portait sur du stockage NAS.

Expensive devices with mediocre software.

Active community forum with sections seemingly dedicated to men of a certain age, income & interests, covering topics on beer, lego, luxury cars and overpriced cabling and plugs. Sexist, mysogenistic and offensive toilet humour is well covered in a thread titled Best Jokes. Predictably, a new Best Jokes 2025 thread has a sexually themed cartoon as its opening offering.

Curiously any attempt to discuss the BBC attracts the ire of the moderator & will be ruthlessly censored. All in all, the community forum is a curiosity which hardly matches the Brand's aspirations to be a quality product.

In 2025 there are other & better served alternatives.

Bought mu-so qb 2 and Mu-so 2 as package from Richer sounds.
I love the qb 2 and hate its big brother, its all bass and no treble. Whatever setting I use and after 100s of hours running in it still sounds like a cheap bluetooth speaker, in that room i have reverted to a stereo pair of sonos 3s vastly superior, even though Im not a fan of sonos.

Unfortunately I am the owner of a Uniti Atom, A QB, and a Mu-So. We initially had problems with the app discovering the devices. This was eventually overcome by using WIFI extenders. After every update for the Atom we have had issues with discovery. Naim support takes forever to get back to you and seems basically ineffectual. The latest update stopped the discovery of the ATom but could still find the Mu-So and the QB. On contacting Naim support I had an automated reply giving me ticket no. 246464 and was contacted today with information on how to fix the problem. Having carried out the recommendations I can no longer discover any of my devices. I have been a big supporter of Naim for many years, but no more! And I am willing to face the wrath of my wife and writing off my investment in Naim and going elsewhere. The really annoying part is that I can get the ATom to work using the remote control but the options are limited and this means I have ended up with a very very expensive radio.

I have been using Naim for more than 15 years and now my NAC 172 XS isnt playing iRadio as it needs firmware updates. Lo and behold Naim needs a contraption to be connected to the computer to do it! How dated is this in the world of streaming and new technology? I am fed up of NAIM and their ridiculous technology lag. There seems to be no other alternative. Time to get rid of all my NAIM Streamers and DAC. Why cant the app do the update like everywhere?

Bedienung über App kleine Katastrophe.
Nur 1 Verbindung möglich. Bedienerführung absolut nicht bedienerfreundlich. Suchen über alle Radio nicht möglich. Man muss wissen aus welchem Land der Sender ist.
Nicht was man erwarten darf.
Bitte redesign planen.

Had an issue with a pair of Bathy headphones. I returned them to Focal / Naim and without any quibble I was given a brand new pair in return. Fantastic customer service, with great comms throughout the process. The new pair are performing better than ever, so I am one happy customer.

Contacted Naim via their Website to get some technical compatibility advice concerning their products. Apparently a ticket was raised but an actual answer to my clear and simple question was never provided. "Thank you for your email – we would like to acknowledge that we have received your enquiry which will be reviewed by a support representative.
Your ticket number is 230389." Dead End.
Big waste of time. If Naim decide to respond eventually, please don't waste more time. A clear answer to a clear question should not be too much to ask.

Congratulations to Naim on launching its new 'Naim Internet Radio'. The sound is crystal clear and highly enjoyable. Perfect.

Fantastic Service to all at Naim technical support.
I have been dealing with an ongoing issue with my Muso2, where the connection kept dropping. Despite receiving a replacement unit from Richer Sounds (which deserves credit as well), the problem persisted. However, after reaching out to the technical support team, I was thoroughly impressed with their responsiveness and dedication to resolving the issue. They took the time to listen, provide reassurance, and went above and beyond in assisting me. Ultimately, they identified the problem as an issue with my broadband provider (Virgin Media) router, which was something I had not anticipated. The level of customer service and support was outstanding, and I’m truly grateful for their help. If you’re looking for top-tier support, this team delivers at its absolute best.