My Property Box Anmeldelser 

All these good reviews are fake made up mostly by staff and friends they should be avoided my mentally ill brother was left homeless and on the street after paying these people £200 deposit which he didn't get back my brother died this company is bad

Arrogant company that doesn’t care one jot about the safety of the tenants. The staff is rude, obnoxious, unprofessional and, when running out of excuses, simply puts the phone down on you! Extremely unpleasant experience, will be avoiding them at all costs in the future,

Jesmond Branch

No concern, empathy or basic care whatsoever for tenants from landlord and from property management.

We had multiple safety issues such as the back door not locking after we moved in, we had a rat infestation in the kitchen due to a hole in the wall due to property being not monitored. Rats were found in kitchen draws.

- The boiler/heating wasn't fit for purpose as there was no way of controlling heating. The gas safe record left at the property confirmed this.
- Boiler flue also appeared too close to the back door, which was not compliant in regulations.
- The gas hob had no labels on so couldn't control temperature.
- The entire bottom of the oven was scratched off and didn't feel safe to use.
- Microwave/toaster were both in terrible state
- Electrical test not provided, no PAT tests for all the electrical appliances.

- Property was not clean when handed keys to move in, but still charged as we left despite the property being in a better state then when we moved in.
- The house was majorly dirty as we moved in, thick dust everywhere, mattresses so dirty it was not safe to sleep on.
- We even asked for a clean initially after moving in because of the state of the property, which was refused. There was no way a professional clean had been carried out prior to us moving into the property, but they now expect some of our deposit to do a "professional clean", which I highly doubt given there consistent lack of concern for the state of the property.
- The track record showed that the property company let multiple tenants move into a property without a back door even being able to lock? Either they didn't even bother checking, or did check and couldn't be bothered/didn't want to source the money to solve.
- Property company requested a fee for "cleaning", out of the deposit, which we didn't agree with, so we challenged it. We got a concerning response: pictures with issues that were the same as when we moved in plus an invoice from a cleaning company.
- This 'report' was conveniently only provided after we challenged them taking a fee from our deposit.
- Upon further investigation, heavily researching the legitimacy of the cleaning company, there were absolutely no results for this cleaning company in the area, there was no website, Facebook page, or single result for this cleaning company.
- Even searching up phone number on the invoice showed absolutely no results, so did the name.
- I rang the number and the receiving end hung up on me abruptly.
- The editable excel document seemed very suspicious it was labelled invoice 101.
- Even the 'logo' of the cleaning company was just a calligraphy font easily made on excel, which I could easily replicate in seconds.
- Multiple dates contradicted each other on their invoice, suggesting that it could have been copied or edited from another.
- Ironically, the cleaner on the invoice was not the cleaner they provide as one of their contacts recommended for end of tenancy cleans.
- So, I'm left to assume it was a fake invoice which is so concerning, deeply unprofessional. Rather than fairly returning the deposit money, we are being fought with a fake invoice for a fraudulent cleaning bill, so they can take deposit money either for themselves or for the landlord, after providing no genuine care for months on end.

I'm just worried for the next tenants in that property. Personally wouldn't trust the company or the landlord we rented from again. Felt like complete scam at times!

I would like to say a special shout out to Chris Joyce from lettings, he has shown great professionalism and excellence.

He managed to let one of my rooms out in August 2025 and look forward to the next room being let very soon!!

I found the support from My Property Box to be unhelpful and unresponsive on two separate occasions, which left me feeling frustrated. I even went as far as integrating their service within my Alto software, hoping for a smoother experience. My intention was simply to use this company for all our floor plans, but unfortunately, the lack of support made that impossible. I have since found an alternative software provider that better meets our needs.

Darlington Office, They took over an agent and failed to realise the tenant was behind in the rent. I had to point it out. They took money out of the rent for a Electric inspection was not done. They failed to report damage to a roof on on of my properties. which had been reported to them. When I asked them to increase the rent they took no action. After complaining they said that I would not have to pay for the next tenancy agreement, They took the money out of my account. After moving to another agent. My property box demanded rent arrears from two of my Tenants, they did not owe any rent, the latest demand was today 12/08/2025. My tenant complained to My Property Box, she tried to phone and she said they hung up on her. I had sent them an email which was ignored, I asked them to apologise to the Tenant in the email it was ignored. I got them on the phone I said my tenant, a young girl was worried about these demands, My Property Box said If she has paid the rent she should just ignore the demands. I was then told that the account had not been closed. Someone should have closed the account' That is their normal reply, someone should had done it. There is more, but I don't have the time, I have change agents My properties are being managed professionally now . Some of the staff in My Property Box are very efficient, but there seems to be no communication between the departments .

Fantastic service from Amaan & Jess at My Property Box. They advised me on what rent to charge & organised viewings. They then sent me a list of possible tenants & vetted the one I had decided on. Flawless service from beginning to end & constantly kept me updated. I would 100% recommend them.

Oh dear, it appears that they have employed the staff from the utterly criminal Ready 2 rent company who went bust recently, especially the male property inspector is an aggressive bully.

Very good and professional services. Everything was organised very well.

Holly was great with the negotiations for our purchase, she was very proactive with chasing things up with both solicitors and also with the management company, and she gave us regular updates.

This My Property Box They're thief and stolen my money. Now going to take them to court and reported to property ombudsman.

Please STAY Away from this company. They're ALIBABA

After my mother had rented a flat for 7 years and moved into a care home, we were charged a £160 to 'Clean dust from the skirting boards' and 'Wipe the shower door', its extortion, avoid this place like the plague. The DPS service is a joke, no chance to respond to a claim as we cant get access to the property to gather our own evidence. Making a complaint to the Housing Ombudsman Service, another example of everything that is wrong with the UK rental sector.

Great service again from My Property Box on the sale of our apartment. Despite the chain falling once they re-marketed quickly & effectively and got a buyer at the price we wanted.
Special mention for Georgia Richardson who kept us in the picture at all times.
Thanks again

Now that My Property Box have merged with the shambolic & inept Sales and Letting company "Readylet I feel fully justified in leaving this review here.

Do NOT buy or rent through this company under any circumstances but If you must it’s imperative you get a building survey prior to parting with your cash

As per most of the reviews on this website, the Readylet property sales part of the business is like a well-oiled machine. This is obviously driven by the high profits they earn from their buy low sell high policy. Which is easily verifiable via various websites including Rightmove.

Once you have purchased the substandard property with many alleged issues and your then handed over to the rental’s agent part of the business, that’s when things start to go seriously wrong. This Rental Agency is the most inept, incompetent, useless and carless letting agent that I have ever had the misfortune to employ and I currently employ a further four and therefore have positive experiences to compare this shambolic example of a company too.

In the four years I employed them in my opinion they haven’t undertaken any pre, post or intermediate property inspections. I know this as I have asked for proof and they have been either unable or unwilling to provide this proof which is usually standard practice for good letting agents to provide. They were either unable or unwilling to identify which Tennant had damaged my property Obviously due to lack of inspections they would be unable to pinpoint the culprit.

I also had a disproportionate quantity of maintenance repair charges (most months) and they were again unable or unwilling to provide receipts, documentation or photographs. And they actually stated it was due to GDPR that they could not provide the requested documentation. Other good agents do this as standard practice.

Any telephone messages or emails requesting clarification on any issues I had were rarely answered and at the time of writing the telephone messages were never ever answered. I was later informed by the woman I was leaving messages with that office I was calling was in fact just a telephone answering agent service and not a readylet office.

During one extended period covering multiple months when I was seriously ill and in intensive care there was no rent forthcoming and no explanations why, no proof of the tenant being chased up or any enforcement action being taken against the Tennant. I still to this day have no resolution on this issue.

In the four years that this company has managed my property the one and only good thing this company has done for me was the sending of an accidental data breach email in which hundreds of their client landlords were all accidently copied in which has resulted in hundreds of disgruntled landlords being able to communicate with each other and a WhatsApp group being set up where we could all share our experiences of this terrible company. I am utterly shocked by the magnitude and downright failure of this company in its duty of care to both its clients and tenants. The specifics of which aren’t really for me to divulge.

I can predict they will respond to this review with their standard weasel words of “ we are sorry you feel this way” “ we do carry out inspections” we do reference the tenants” “ all maintenance charges were fully legitimate”

Well all I have to say to that is “Where is the proof” in the four years you have provided me with NOTHING at all except aggravation and stress.

Just sold a property through MPB, Holly in sales was great looked after us through the whole process and always kept us in the loop. Holly is a great asset to MPB

First rate on both rental and sale of properties. Probably the best I have used.

A Total Disgrace – Jesmond Branch Prioritises profits Over Tenant Safety! I had an absolutely terrible experience with the Jesmond branch today. They don’t seem to care one bit about tenant safety! If Jeffrey Epstein and Diddy were landlords, I’m sure they’d be leaving glowing five-star reviews for My Property Box in Jesmond.

I went to collect the key for a room rental in a shared house, only to be told that the key to lock my room wasn’t ready. Their response? “The room is habitable.” Habitable? It just couldn’t be locked! That means anyone could waltz in and steal my laptop, my clothing, or worse—who knows? And yet, they had no issue with that whatsoever!

If this were a hotel, it would be the equivalent of refusing to provide room keys and forcing every guest to sleep with their doors unlocked. I’m sure Diddy and Jeffrey Epstein would love this kind of "zero-safety" service. Instead of acknowledging my very real concerns or even offering a basic apology, they smugly explained that the landlord was on holiday abroad and they didn’t know when a key could be issued. Seriously? Was the landlord off visiting Epstein’s island?

Worse still, they had the audacity to argue with me, insisting that I was wrong and that “the room is habitable.” Yes, those were their exact words. They even had the nerve to tell me that I was obligated to pay rent— even if I was effectively being housed in an unlocked room.

Have you ever moved into a flat, not been given the key, and then been told, "Don’t worry, it’s habitable!"? Because that’s the level of absurdity we’re dealing with here.

I had to fight them over this and refuse to pay rent before they finally caved. After hours of arguing and multiple wasted trips between the branch and the flat, they eventually sent a handyman to fit a new lock. This entire fiasco could have been avoided if they had simply ensured a key was available in the first place. Or, at the very least, they could have shown some basic courtesy instead of doubling down and defending the indefensible.

Mentioning that the landlord was on an exotic holiday while tenants are left without basic security does NOT help anyone! Where exactly was this landlord vacationing? Epstein’s island, perhaps?

Let’s be absolutely clear:
💀 Expecting tenants to live in an unlocked room is insanely irresponsible.
💀 Anyone could have walked in—anyone.
💀 How would this feel for a female tenant or a vulnerable person?
💀 And yet, they still expected rent to be paid!

If you’re a slumlord looking for an agency that doesn’t care about tenant safety, Jesmond branch might be the perfect fit for you. Perhaps they even offer package holidays to Epstein’s island while they’re at it!

Honestly, after wasting hours arguing, driving back and forth, and being treated like an inconvenience rather than a paying customer, I can say without hesitation:

👉 Jesmond branch should be absolutely ashamed.
👉 This was NOT professional service.
👉 This was a complete and utter disgrace.
👉 A letting agent who expect tenants to move into an apartment without a key for safety, should have there operating licence revoked.

The saga continues. Turns out the complaints procedure at my property box is no better than the rest of the company. Apparently it doesn't matter that certain individuals at management level give there tenant's false, inaccurate and misleading information in order to aquire a signature on the tenancy agreement via means of deceit.
They don't review all information and evidence submitted, they just pick out certain parts that best suit them. Horrible company that doesn't even deserve one star... AVOID AT ALL COST

I've been with My Property Box for approx 10 plus years both at Darlington and in the last couple of years or so with their team at Newcastle (Jesmond).

I've had some different agents previously and I could write a book about how I've been messed about; lost a serious amount of money because of them; conned; and I could go on....probably nothing new to most experienced landlords.

My Property Box are thank goodness totally different!! Professional, very efficient, always contactable, lovely and friendly and everything is accessible. They make my life as a landlord as it should be....so very easy. Thank you My Property Box!!

Awful service on the whole from a landlord perspective, ignore emails regularly, are rude in emails from time to time and consequently have left. Now they are ignoring us after we have jumped ship and we are being told by our tenants they have paid MPB, who will now not communicate. The day they took over from Acorn in Newcastle service levels started to drop and have continued to do so to this day. My advice would be to avoid, I am aware of many other landlords in Newcaslte that feel similar