Myneosurf Anmeldelser 

I keep updating my personal details to support daily for last week, everything checking out, but still they seem not to have 200$ in their account to refund me, try to avoid using this at all costs.

mon compte a ete bloque j ai fait toutes les verifs demandees une fois fini ca me dit succes je retourne sur mon compte et tjr bloque j envoi un mail aucune reaction je pense que c est la derniere fois que je ne sert de ces tickets

Compte Premium français bloqué avec 100 € de solde, virement sur IBAN FR impossible, aucune réponse du support par mail depuis plus d’une semaine !!!

Sono voucher non utilizzabili da nessuna parte, anche nei siti dove loro dicono che possono essere utilizzati una volta arrivato al pagamento non compare da nessuna parte la possibilità di inserire il codice per il pagamento tramite il loro voucher. Ho aperto il tiket per chiedere un rimborso, vediamo cosa succede, nel caso aggiornerò la recensione. N. Tiket: 00596616

OSZUŚCI I ZLODZIEJE!!! OD PONAD MIESIĄCA PROSZĘ SIĘ O SWOJE PIENIĄDZE KTORE WPŁACIŁAM ZA POSREDNICTWEM KUPONÓW NEOSURF. NIE MOGLAM NIC ZROBIĆ GDYZ NIE POSIADAŁAM STAREGO NUMERU TELEFONU GDYŻ MIALAM NOWY. NIE DANI MI SZANS NA ZMIANE! WYSŁAŁAM POTWIERDZENIE I KONTA W BANKU I NUMERU TELEFONU I SCREEN DOWODU OSOBISTEGO!!! I TAK BEZ KOŃCA!! ZA KAZDYM RAZEM CZYLI SREDNIO RAZ W TYGODNIU ODZYWA SIE KTOŚ NIE ROZGARNIĘTY I CIĄGLE WYSYLA MI INFORMACJE "KOPIUJ WKLEJ" Z DEBILNYMI INFORMACJAMI!!! OMIJAJCIE ICH!!!!

After I leave my opinion in this app Trustpilot they contacted me inmediatly but the issue is not fixed yet. They contacted me since 2 weeks ago and I haven't back my money yet. I think if Neosurf contact inmediatly is to fix the problem, not to forget to fix the problem and don't contact you anymore. If they don't contact me anymore after 1 month more I will go to the police to leave a denounce. I think everybody had a bad experience with the money in myneosurf should do it to the police investigate and another people don't get scammed.
Thanks

Unable to use my account balance due to “internal error “ Neosurf support has ghosted me now and as far as I can tell has not made any attempt to resolve the issue. They have ignored several emails from me. Latest ticket ID 00533516

Holy word cannot express this, retarded company left me on verify for a week
Still no response

depuis des moi mon compte a été bloqué avec un solde a l'intérieur et depuis c'est impossible de les contacter

Arnaque attention ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️

So finally got to be able to withdraw my money Neosurf say they have actions this my account says pending money still in my neosurf account I see other people haveing issues with same thing maybe next process to take it to the financial ombudsman ticket 00510760

Una settimana che aspetto per usare i buoni stessa cosa dice che devono controllare i documenti d'identità.

Das ist Betrug. Keine Möglichkeit die prepaid geld gutscheine einzulösen. Keine Rückholung mit deutschen Konto oder email möglich

00493668 Neosurf Customer Support

Bonjour,

Je me permets de vous contacter concernant la validation de mon identité, que j’ai soumise via votre plateforme depuis plusieurs jours. À ce jour, je n’ai toujours pas reçu de retour de votre part, et mon compte reste en statut limité.

Je suis actuellement dans une situation urgente qui nécessite l’activation immédiate de mon compte, ainsi que son passage en statut Premium. Ce blocage prolongé m’occasionne de sérieux désagréments, d’autant que j’ai fourni toutes les informations demandées, y compris mon code PIN.

Je vous serais reconnaissante de bien vouloir procéder à la validation de mon compte dans les plus brefs délais, ou de me signaler si d’autres documents sont nécessaires.

Dans l’attente de votre retour rapide,
Cordialement,
Solrange Nicole Bousset
Adresse email liée au compte :

le site est devenu une arnaque j ai clôturer mon compte et perdu 60.50 car impossible depuis plusieurs mois de recuperer l argent mon compte et bloqué et je ne suis pas le seul bandes .... svp n aller jamais chez eux

Si je peux je mettrai pas de ⭐️ vous mérite pas vous êtes des arnaqueur quand on vous appelle pour gagner de l’argent vous réponde pas je suis très déçu par service Neosurf

I bought a voucher for Neosurf that would not work with any site I attempted to use it at. The 10 digit code that was issued would not work anywhere but within the myneosurf account. I then made the mistake of redeeming the voucher as a deposit into a myneosurf account. Once there is a balance in your account you can use a pincode that is meant to function as the 10 digit code issued with any voucher. When I wanted to spend the balance at a site that would accept it, I was informed that I needed to verify the account with photo ID before I could spend the balance. The verification (KYC) fails everytime because of "poor image quality". I have sent multiple emails to reach customer support and have yet to get a resonse. I am unable to withdraw the balance to my bank account because they won't verify the account. Not only do you get charged a service fee to purchase the voucher, they charge you a 5% fee to withdraw to your bank account. Please avoid any and all transactions that are associated with Neosurf and be wary of any site that claims they accept their payment. If you need to change the mobile number associated with your account, they required a PDF copy of a recent mobile phone bill for that number. Pay as you go? You won't be abe to swtich to that number because you don't have a montly bill. They do not send a verification code like any other system sends to verify that the number is legitimate. It takes about 48 hours for the number to get verified. All of your personal infomation that can be found on that mobile bill is now their possession and they will sell your information before they even stuff it in thier database.

Ancora senza risposta. Truffatori,martedì vado a denunciarli alla Polizia Postale. Pessimi

Fanno veramente ridere 😂 tutt’ora avendo creato il conto e tutto è avendo caricato i soldi mi viene chiesto di caricare i documento, cosa che ho già fatto 2 volte ma niente nessuna risposta e i soldi sono bloccati sul conto

Servizio pessimo