myDNA Anmeldelser 

163
TrustScore 2 av 5

1,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

I see lots of health news from reliable and unreliable sources. The descriptions I received from myDNA (morning person vs night owl) didn't fit me, and I found little evidence to justify the advice th... Vis mer

Vurdert til 1 av 5 stjerner

Absolute waste of money. The results are very vague and completely contradictory. For example, I have a gene that means I’m likely to be overweight, while also being likely to have a low body mass i... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Three stars is the best I can do because of a huge problem for me...lack of any consolidated information about the effects of my specific genes. Initially getting the list of my specific variations is... Vis mer

Vurdert til 1 av 5 stjerner

Absolute rubbish. Data was so irrelevant to me. Not just one or two areas, but most areas were not correct. "meal plans" don't take into account any food alergies or intolerances. In fact, it told m... Vis mer

Informasjon om virksomheten

  1. Helse og medisin

Skrevet av virksomheten

One size doesn’t fit all. Get the results you want with a personalised, DNA-powered approach.


Kontaktopplysninger

1,8

Under middels

TrustScore 2 av 5

163 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,8

Alle anmeldelser

(163)

2 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Suzanne

Very interesting and informative on overall body health.

22. mai 2022
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Svar fra myDNA

Hi Suzanne, thank you so much for your feedback. We are thrilled to hear about your positive experience. If there is anything we can do for you, just let us know at support@mydna.life!

Vurdert til 4 av 5 stjerner

Fascinating

Took a little while to come through (patience isn't my strong point!) but really interesting insights. Some things I knew but it was nice to have the science behind it (coffee has no impact on my ability to sleep anywhere! anytime!)

20. mai 2022
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Svar fra myDNA

Hi Sandy, we really appreciate you taking the time out to share your experience with us! We are pleased that you have found our insights informative. If there is anything we can do for you, just let us know at support@mydna.life!

Vurdert til 4 av 5 stjerner

Hoping more is coming for the app...

I love the insight and detail it provides. I do however wish the part for meal planning and workouts could be more interactive. Providing for likes and dislikes, things you have to use at home or don't. Even just more able to arrange the meal planning. I want a little more simplicity b/c my life is too complicated to have a different meal plan every day. I wish I could pick some select meals and build out a week at a time to be able to better meal prep and create the variety I want and learn and understand my days values better. Otherwise the insight that it gives you is wonderful. I just hope and pray there are improvements on the way or they just haven't revealed those to me. Also wish I could access this app from a computer as well as my mobile device so I can work from wherever I am in the moment to plan.

6. mai 2022
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Svar fra myDNA

Hi Andrea, thank you so much for your feedback. We are thrilled to hear that you love our DNA insights. We read through your feedback carefully regarding the meal plans, and consider your suggestions to be very insightful. We will pass it on to our product development team for further improvement. We are currently also working on a way to download your results in the app, and will update all customers once this function is available. Thanks once again and we hope you will continue to enjoy the myDNA Wellness journey!

Vurdert til 1 av 5 stjerner

My insights are not readily visible

My insights are not readily visible.

Nope, it is still not available. Tried logging in and out as per your tech support. Doesn’t work.

20. april 2022
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Svar fra myDNA

Hi Elaine,
Apologies for the inconvenience, there was a slight technical glitch which had been looked at by our IT team urgently. Your app issue has now been resolved, and you should have no issue viewing your results. We can see that our customer support team have also responded to your email enquiry. Please feel free to reach out if you have other questions or concerns. Thank you once again for your patience!

Vurdert til 5 av 5 stjerner

Great test, great value.

Great test. Very helpful for me. Now all my family members want to do it to get their health plan. Great value.

15. april 2022
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Svar fra myDNA

Hi Marcus, thank you for leaving a review. We really appreciate you taking the time out to share your experience with us!

Vurdert til 2 av 5 stjerner

My doctor has not received any results…

My doctor has not received any results yet despite am email from my DNA last week saying they have been sent.
I have sent emails to mydna to help@ and support@ and no reply
When I ask for a password reset to go into the account the email I receive with password reaet results in a error 404 when I press the link to reset. Is this a scam?

13. april 2022
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Svar fra myDNA

Hi Donella, thank you for leaving a review. Our customer support team has responded to your email on the same day, and have re-sent the medical report to your selected doctor via email.

In regards to resetting your password, it sounds like you may have gone to another page. We have just sent you an email with instructions on how to reset your password. Please let us know if you need further assistance with that. Hope you have a good experience with us from now on. :)

Vurdert til 1 av 5 stjerner

Be warned

I found the results useless so wanted to cancel my subscription but found that impossible.
Edit: See their reply. So it seems it is more that the site is confusing and it is not clear what status I have, rather than anything more sinister. I think this problem may only arise when using a special offer to use results from a prior FTDNA test.

12. april 2022
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Svar fra myDNA

Hi Michael, thank you for leaving a feedback. Please be assured that you are currently not signed up to any subscription, therefore there was no option for you to cancel the subscription. The price you have paid for the kit is a once-off payment to unlock all your Wellness DNA Insights.

All customers are also given a free 30-day trial to our Personalised Meals and Exercise Plans. At the end of this period, you will then have the option to sign up to the membership if you wish to continue accessing the Plans.

Our team has responded your email enquiry as well. Please don't hesitate to reach out if you have other questions or concerns! :)

Vurdert til 1 av 5 stjerner

What a joke

What a joke. You pay a lot of money to get your dna tested and THEN HAVE TO PAY AGAIN TO READ YOUR RESULTS !!!! Biggest con of all time! I want a refund!

30. mars 2022
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Svar fra myDNA

Hi Emily, thank you for leaving a review. We can see that you have ordered our Personalised Wellness test. All your results will be available through the myDNA Unlocked App, and you do not need to pay any fee to view them.

Our customer support team has also responded to your email with instructions on how to access these results. We hope you have a good experience with us from now on. Please don't hesitate to reach out to us again at support@mydna.life if you have any questions or concerns.

Vurdert til 4 av 5 stjerner

We’re living in 2022 yet the results…

Easy process, looking forward to the results!

29. mars 2022
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Svar fra myDNA

Hi Bec, thank you for your feedback. The Therapeutic Goods Administration requires that certain tests, like our myDNA Medication tests, are provided to a healthcare professional (AHPRA registered) and not direct to consumers to ensure that they are interpreted correctly. Further, it is important that your healthcare practitioner is aware of your results particularly if you are currently on medications which may be affected by them. These should be discussed with a doctor and/or myDNA accredited pharmacist. Your health professionals are best placed to make any final recommendations about your medication and can ensure that any prescription adjustments suggested by the myDNA medication report are considered together with your medical history.

Our customer support team has just reached out to you, to see if there is anything else they can assist you with to make this process easier for you. We hope you have a good experience with us from now on.

Vurdert til 3 av 5 stjerner

Recipe section let’s it down hugely

I’m so impressed with the DNA results side of things but hugely unimpressed with the recipes. I’d like to complain that the recipes are not user friendly from an Australian point of view and that the recipe method directs you to an international site that either no longer has an active link but also interactive ads blocking the content! It’s so frustrating! With 2 Australian ambassadors and seemingly a huge following, I expect much more professional content in the diet area.

1. mars 2022
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Svar fra myDNA

Hi Deanne, thank you for taking the time to leave a review. We are sorry to hear you are not satisfied with our Meal Plan. We are aware that there are issues and discrepancies with some of the recipes. This is something we are currently working on to improve. Our customer service team has just reached out to you by email so we can get more information from you regarding the error and also to see what we can do to improve your experience. We do hope you will have a positive journey with us from now on.

Vurdert til 1 av 5 stjerner

Terrible service

Terrible service, long time for results & super expensive

9. februar 2022
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Svar fra myDNA

Hi Aron, thank you for your review and apologies to hear about your experience so far. Unfortunately our customer support team was not able to find any email correspondence from you. It does take our lab and scientific team 10 to 15 working days to process your results and send your insights and plans back to you. We can see that your results are now available on your myDNA Unlocked app. Our team has just reached out to you to find out if there is anything else we can help with. We hope that you will have a good experience with us from now on.

Vurdert til 1 av 5 stjerner

Useless

I have never been able to get the app to work and attempts to get help at the contact page yield no results.

22. januar 2022
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Svar fra myDNA

Hi Mic, sorry to hear you're having some trouble, but we haven't received any email from you! You can contact us on Facebook instead, here: https://www.facebook.com/myDNAlife. Please kindly send us a direct message providing your full name, DOB and email address. Alternatively, you can also submit a form to our Customer Service Team, here: https://support.mydna.life/hc/en-au/requests/new

We look forward to hearing from you and getting this sorted out ASAP.

Vurdert til 5 av 5 stjerner

Thank You Marlene Neysa

I would like to thank Marlene Neysa.
Due to me being unable to retrieve my Visa card from an ATM machine I needed a new card and PIN. Process takes up to 7 days. Marlene was a great communicator over the phone. Reduced my stress and was polite and respectful. She tried to assist with the problem. A new card arrived in due course and monthly debit done.
I hope Marlene is appreciated by her employer because she’s a keeper!
Thank you.
Chris Jackson

6. desember 2021
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Svar fra myDNA

Thank you for your kind review Chris! We are glad to hear you had a positive customer service experience 😊

Vurdert til 1 av 5 stjerner

Not worth it

As someone who has struggled to gain weight and muscle, I thought myDNA could help me understand my genes a bit more and provide me with a suggested meal plan.

I was wrong - myDNA seems to focus more on those who want to lose weight or have no idea of where to start on their nutritional journey.

Positives

1. Delivery was quick and instructions were clear
2. The results were analysed in a pretty timely manner
3. The communication throughout this process (and the updates) were great.
4. The app is very pretty and set out well. It’s clear they spent a lot of money on design.
5. Customer service seems pretty good.

Negatives

1. My ‘priorities’ based on my DNA results are not tailored to my circumstances.

My goal (as set in the app) is to gain weight but the app suggests my medium priority should be to control ‘appetite and weight’ by practicing mindful eating and chewing slowly (not particularly useful since I’m trying to gain weight).

A low priority involves my body size. My MTIF3 gene indicates that I am likely to fall under the ‘normal’ weight range. Yet the only suggestions are to focusing on actions such as food choices and lifestyle (pretty obvious) and to check the results of my other genes. How does that help me achieve my goal?

I also get notifications/articles that are all about weight loss – useless to me.

2. Fitness results were not particularly useful. According to my results, I’m equally equipped for power and endurance (but the app shows 60% endurance 40% power). Isn’t equal 50/50?

3. The personalised weekly meal plans are horrendous – the worst feature by far.
a) The ingredients/recipes are not customised for Australia. Some include weight in pounds, oz, etc. One meal suggestion is to make Bison burgers – good luck trying to find Bison at Coles/Woolies!
b) Recipes are sourced from various free online databases. The app shows you the ingredients but there are no instructions on the app – you need to click a button in the app which takes you to the recipe webpage.
c) For the recipes, the amount of ingredients you need to buy are not customised. For example, I have some meals that I only consume once a week (under the "custom" meal plan). However, the recipe for the meal is for 4 people. If you don’t do the maths yourself, you might end up cooking a recipe for 4 people (i.e. 4 meals). That might be OK if the app was smart enough to recognise that you need to eat the same meal over 4 days but it doesn’t do that at all.
d) The suggested meals don’t match my calorie intake suggested by the app. The app says I need 3100 cal – the meals only total 2000!
e) Some of the macros and calories appear to be wrong – they gave me a recipe which involves 4 chicken breasts (for 4 people – 1 serve each). It was only 50 calories per serve (so presumably one chicken breast). According to google, 100 grams of a chicken breast is 165 calories!

Note – the recipes in the ‘explore’ section of the app have instructions in the actual app which is good. I have also raised the meal plan issues with myDNA directly- the customer service is OK (and they offered a three month trial extension), but it's been two weeks already and the meal plan macro issue has not been fixed.

4. The fitness plans default to home workouts – there should be an option to default to gym.
a) It’s not very customisable – there’s no time estimate for each workout
b) I don’t think you can mix and match between a home and gym workout. For example, a given day may involve a home ‘upper body’ workout or a gym ‘lower body pull’ workout.
c) The fitness plans seem OK but I’m not sure how effective it will be for me.
d) Generally speaking, the reps were high 8-15.
e) It would be more useful to understand how the workouts relate to my DNA profile – for example, why do my genes present more benefits for full body workout vs split?

I won't keep going on (but I could) - needless to say I would definitely not recommend a subscription (it's different situation if you just wanted a DNA test).

15. november 2021
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Svar fra myDNA

Hi Tim, thank you so much for this incredibly insightful review. This kind of feedback is so valuable in helping us improve, so thank you!

You raise some really good points and we apologise for not meeting your expectations. While we're still identifying the root cause of the calorie deficit you had experienced, we're pleased to announce some improvements have already been made to the meal plans and recipes, where the Premium recipes (including instructions) are now correctly appearing in the Meal Plans.

Unfortunately most of the research is related to weight loss and management, but that doesn't mean there aren't a lot of relevant insights for people looking to gain weight so our clinical team are busy reviewing in order to provide a better experience for others in your position.

If you're open to it, please reach out to our customer service team again to take up their 3 month offer. We anticipate a lot more change over the coming months and hope to be able to turn your 1 star review into a 5 star!

Vurdert til 5 av 5 stjerner

Really is amazing!

I have been through so many nutritional advice journey with nutrition experts, health and fitness journey and I didn't know about this DNA test until now, the test that gives me insights on how my body really works and what kind of diet and exercise that suitable based on my genes profile. I was always wondering why I was never been flexible, did yoga classes for 3 years and although the journey itself helped me in certain ways, but since I started to switch to high intensity training, weight training, even running, I can understand now why I have the ability to sustain to these exercise plans. Most importantly, I personally felt the difference on my fitness journey and have had the ability to kept my weight down. My genes predisposition provide me with equal level of power and endurance. I have been previously recommended (before these reports were available) to try on keto diet, I was skeptical at that time and I was lucky I didn't end up doing keto diet because now I am aware that I have this gene that doesn't allow my body to burn fat as fast as other people. I have also just received insights on skin and caffeine, and for someone who is also a skin health enthusiast, the insights are really amazing. So thank you, myDNA, I absolutely love everything about this journey knowing how genes on my body work, how I can optimise my health, what to watch for when I eat and still enjoy the food that I love.

28. oktober 2021
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This is amazing, Mariene! Thank you so much for your positive review 😊

Vurdert til 5 av 5 stjerner

Very insightful app that allows you to…

Very insightful app that allows you to focus your food and training plans so as to deliver quicker results based on your genetics. Results in less hit and miss experimentation with your food and fitness, instead insuring the time you spend actually making a difference and not wasting time.

28. september 2021
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Svar fra myDNA

We're so glad you found our membership insightful, Simon! Thank you for the review 😊

Vurdert til 5 av 5 stjerner

Everyone should try it

I use myDNA for the personalised fitness and meal choice advice.
I used to wonder why I wasn’t losing weight even when I exercise a lot. But myDNA revealed that I have a body type that builds muscle easily but also accumulates body fat more than an average person.
Based on the DNA test result, I increased the amount of weight training I do and also limited my fat intake. As the result, I lost 7kgs and have been staying that way for 12 months now.
The regular fitness and menu suggestions based on my DNA type is very helpful as well.
I definitely recommend everyone to try it.

28. september 2021
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Svar fra myDNA

Wow congrats on your fantastic results, Taro! We're so glad you love our membership. Thank you for your review 😊

Vurdert til 1 av 5 stjerner

5 things you should know before you buy!

5 things you should know before you buy a myDNA kit.

I thought I just buy a simple DNA report to get a different view point on my health and medication. But I was wrong.

1) Basically it is a subscription to a fitness and food management plan, with a narrow DNA analysis at the beginning. You have no other choice than to subscribe to a trial period after that your credit card will be automatically charged on monthy basis. You need to cancel later on if you don't want this ongoing plan. I was not expecting this and this extra work annoyed me.

2) You don't get a report in your email or as a letter. All your results will be only avaliable on your phone app. If you want the results for your records, you have to type them up yourself. I was annoyed by the extra work it caused me.

3) You don't get all the information at once. Instead more analytical results are added each week. I suppose to give you the impression that they are continiously working hard on your results. (of course, we all know it's a computer algorithm that generated all results within the first minute the DNA sequencing is back from the lab.) This resulted in an ongoing annoyance. Please, just give me the bloody full report you intend to give me.

4) No, you don't get your all your DNA sequenced. Only the parts that are known and related to medications, fitness and vitamins. If you want a more comprehensive test, like illnesses that are in your blood line (e.g. what type of cancer) etc., then you are wrong here. ... I wish I would have know that earlier as I would have choosen a different provider (more expensive though) that does offer that.

5) If you choose the package with medication report: There is another surprise. You don't get the results. Instead they are send to the pharamcy (or GP) that you named in the subscription process at the beginning. So if you want the results for your records or your own learning, then you have to chase up with your pharmacy / GP.

Conclusion:
For some people this might be exactly what they want and need. But for me, this was by far, more time consuming and annoying as I imagined. The actual results are quite useful to me though. But boy they do everything to make a perfectly nice product annoying and costly in time. I can't recommend it.

23. august 2021
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Svar fra myDNA

Hi there!

Thanks for your very well-rounded perspective, we're sorry our membership program didn't meet your specific needs.

It sounds like you've purchased a myDNA kit and membership from one of our pharmacy partners. While they do try to communicate and set expectations for your points 1), 2) and 3), we concede this is harder in a retail environment and are constantly working with our partners to improve the sell-through and education experience for their customers. So your feedback will be super helpful.

Regarding point 4), you're absolutely correct. We only focus on genes backed by the most robust research that can provide us with information about how your body will respond to certain foods and exercises, and how you can take advantage of this information and achieve your health goals. The reason our analysis doesn't cover other health aspects (e.g. disease risk) is because they're restricted by the TGA in Australia (which is why some of our competitors also only offer these in international markets).

For point 5), the TGA also requires pharmacogenomics analysis be provided to consumers via a healthcare professional. We do release a summary of these results into your app 7 days after your consultation though, so you can have ongoing access to them. And, as you've observed, all other DNA insights (e.g. nutrition, fitness etc.) are released directly into your app.

Thanks again for your feedback. We're always looking for ways to improve our service for members, which is so much easier with considered feedback like this. With that in mind, we are hoping to address points 1) and 3) over the next couple of months, so keep an eye out for those updates and more as they happen.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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