mydeposits Anmeldelser 

Since they changed the format, the whole process is horrendous. This was such an easy website to use, whoever gave the go ahead to change something that worked so well, needs to rethink this and return to the original set up.

The lady I spoke to, Clare-Louise, was very informative and clear in her explanation.

The new system is a little clunky and it took half a day to get through to a representative to have a discussion, I hope they smooth out the user interface.

MyDeposits have fundamentally changed their operating procedures for those who are protecting the deposits adding many extra hoops to jump through.
As of the beginning of August 2026 it is a truly agonising experience and more expensive.
Actively looking to change provider.

Switch to Total Property a nightmare and cannot get through easily, however Nic was incredible and handled everything for me. Thank goodness for Nic!

I had an outstanding experience with TotalDeposits, and I especially want to thank Benjamin for his exceptional support throughout the process.

From start to finish, Benjamin was professional, knowledgeable, and incredibly helpful. He took the time to answer all of my questions, kept me updated every step of the way, and made what could have been a stressful process feel simple and straightforward. His communication was excellent, and nothing ever felt like too much trouble.

It's rare to come across someone so dedicated to providing excellent customer service. Benjamin genuinely went above and beyond, and his commitment to helping customers really stands out.

I highly recommend TotalDeposits, and if you have the opportunity to work with Benjamin, you're in great hands. Thank you for such a fantastic experience!

Mydeposits was a great, user-friendly scheme until they decided to 'migrate' the platform to Total deposits. It is now no longer fit for purpose for insured schemes. The people on customer service are helpful but it took and hour and a half to get through on live chat on Monday and 49 minutes yesterday. They now charge a fee every year to protect deposits rather than a one-off fee as previously.

A very real interaction, the lady handling the call didn’t read from a script. Genuinely pleased with her response.

I spoke to Clare-Louise for 53 minutes this morning. She was incredibily helpful and talked me through the entire processes and what to expect and when. She was very apologetic that they are somewhat behind at the moment due to moving to a new platform. I feel reassured now that all is in order.

Nic was brilliant helped me through some problems with the new setup and had a thorough knowledge of the new system. She is a lovely lady and very patient and helpful, talking me through each step. Thank you

Change isn't always for the better. I logged in today to get a tenant deposit information leaflet. After much searching it was impossible to find. Ok. So, I tried to call I was in a queue for 60 minutes. Then the woman who took the call was helpful & apologetic. Everyone calling is really unhappy with MyDeposits changes. Add to which, they have messed up my deposits. Deposits that were released are NOW SHOWING AS REGISTERED! What have they done. As if landlords haven't got enough to do with educating themselves about the new Renters Rights law. Fines and Make Tax Digital. Some clever bod at MyDeposits has just thrown out a completely messed up portal. It may look flash. But it doesn't work. Change for the sake of change. Just stop.

As Always my help from ( my deposits ) Total property has been exceptional what problems i had were sorted for me they are an amazing company .
This week i have had the help from Michelle , James ,
Claire making my Life so much easier with their input
and service they gave 🤗X
thankyou X

Though I had to queue on the phone for over an hour (!) when my call did get through Nic was incredibly helpful, clear and patient. So a big thank you to Nic.
Just one thing - why did you have to change the platform - it worked perfectly before and the new site is not that easy to navigate and frankly counter-intuitive a lot of the time. However, due solely to Nic I am now reassured as to how it all works. Give her a bonus!

Sophie f was amazing. I spent 2 hours sat morning on line and got nowhere. After calling and waiting 1 1/2 hours on phone when in queue I was no 5 got cut off then called again waited all that time and Sophie f came along was amazing knew her stuff talked me through. Thank you so much so helpful. Very attentive and made me feel at ease. Navigated me through the new platform. Went above and beyond. Thank you.

I spoke to NIC she was very professional and very helpful.
She guided me through and all my queries were answered and l was told about the new law with regards to the tenant deposit.
She send email with the link on Guide to go through as well.

I was stuck in the phone queue for over 1h30m with no response - I was at number 1 in that phone queue for at least 20 of those minutes. I started at 77th in the chat queue and eventually hung that up as I had to leave the office. I have used mydeposits without issue for years, but it now seems to have changed hands (or rebranded as Total Property) and is now offering zero customer service.

MyDeposits has recently transferred its business on to the Total Property platform. WHAT AN ABSOLUTE MESS THIS IS IN. We now have 17 INCORRECT DETAILS for the properties we manage. We are only a very small management company so lord knows how the big companies are affected. Shocking state of affairs.

I had a very positive experience with Nic from the deposits team. She handled my query with the utmost professionalism and patience. She resolved my immediate deposit problem efficiently, which took a lot of stress off my shoulders. Her human-like approach and clear guidance made a complicated process much easier to navigate.
Lana Kova

My MyDeposits account has been recently been migrated to Total Property. Since migration, I have been unable to access my account.
The agent helped me with restoring access. It was a timely efficient support.
Thank you and good luck with the new company.
Kind regards,
Gigy

Did everything I needed to do in a very professional way

I would give MyDeposits zero stars if I could.

We had to wait three months before the deposit process could move forward because the tenant failed to respond. Now that those three months have passed, we've spent the last week trying to get MyDeposits to act.

During that week, our letting agent has emailed MyDeposits five times and called them five times, but still hasn't received a response. I also tried contacting them myself. When I called, I was sixth in the queue and couldn't get through, and when I tried the live chat, there were 56 people ahead of me.

It's completely unacceptable that a company can hold people's money while being so difficult to contact. There should be a process that prevents deposits from being held indefinitely when one party refuses to engage, and once that period has ended, MyDeposits should deal with the case promptly instead of leaving customers chasing them.

Poor customer service, excessive delays, and a system that leaves people without access to their own money. Based on my experience, I would not recommend MyDeposits.