Whilst it disappointedly took 57 mins to get thru the queuing system I eventually got to speak to Scottish Claire who was absolutely brilliant. She was a great listener to my issues, very patient, pro... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Since being 'Powered by Total Property', MyDeposits have gone from an excellent company to a very poor one. You used be able to call them and speak quickly to the representatives. Now, its generic e... Vis mer
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It’s just so complicated to release a deposits. If you’re wanting to secure a deposits, research your choices and look at reviews first. We had a lovely tenant who left our property, in excellent ord... Vis mer
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Clare was incredibly helpful! I was struggling to navigate the new system and protect my deposit, but she guided me through the whole process step by step. I had to attend a meeting and unfortuna... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We provide a simple deposit protection solution for landlords, letting agents and tenants through out the UK.
Kontaktopplysninger
1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, USA
- 0333 321 9401
- info@mydeposits.co.uk
- www.mydeposits.co.uk
3,4
Middels
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 65 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
From excellent to terrible.
MyDeposits was previously very easy to use, and there were no issues with contacting them. However, since they changed platforms, it has become extremely difficult to get in touch with them, either by phone or through the online chat, often with waiting times of at least 45 minutes.
There is also an issue with how unprotected deposits are displayed. Previously, unprotected deposits were deducted from the total protected amount, but this no longer appears to be the case. This creates a discrepancy between the amount held in the bank account and the total amount shown as protected on MyDeposits.
For audit purposes, the balance shown on MyDeposits and the balance in the bank account need to match, so this discrepancy creates additional administrative work and makes reconciliation more difficult.
Overall, the new platform has caused a number of issues and MyDeposits really needs to address these problems and improve the system.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
We appreciate this detailed feedback and would like to help investigate any discrepancies. Please send us a direct message on one of our social media channels with your account details and examples of the affected deposits so we can pass this to the relevant team.
Useless, waiting times are a joke!!!!!!
I've been waiting on the phone for over 53 minutes and I'm still not in the top 5 on the list. I've tried the online chat but that also has kicked me out twice when I've got down to the bottom of the queue. No notification or anything. I managed to get through last week finally and was told they weren't going to help with getting my deposit back after I mistakenly put in the wrong details. What are they doing with their time!!!
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Lucas, we’re very sorry to hear about the time you’ve spent trying to reach a team member. We understand how frustrating this is, especially when you need help getting your deposit back.
Please send us a direct message on one of our social media channels with your full name, deposit reference, and the details of what happened so we can pass this to the relevant team and ask them to review your case urgently.
Waited 90 minutes on hold
Waited 90 minutes on hold, having given up with on-line chat (ghaving waited over an hour on that)
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Richard, we’re sorry to hear that you waited 90 minutes on the phone after already spending over an hour trying to use live chat. We understand how frustrating that level of delay is when you need support.
We appreciate your patience while we work to reduce waiting times. If you still need help, please send us a direct message on one of our social media channels with your account or deposit details so we can pass this to the relevant team.
Worst website ever
Just tried to use the new website. Whoever thought this was a good idea and when you try to ask for help you are 96 in line. This is not customer friendly.
Someone needs to do something.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Jim, we’re very sorry to hear that you found the new website difficult to use and that you were faced with such a long support queue when trying to get help. We understand how frustrating this is when you’re simply trying to complete a straightforward task.
We appreciate you raising this feedback. If you still need assistance, please send us a direct message on one of our social media channels with your account details so we can pass this to the relevant team and help look into your issue.
I was clueless as to how to register a…
I was clueless as to how to register a deposit. When I called I was answered by a very polite and helpful representative named Nic. She talked me through everything and was very patient. We got cut off and she immediately called me back. People like her are a rare to come across. She is an asset to your company. She went above and beyond and result was successful. She took customer service to another level.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Marie, thank you for your lovely feedback. We’re delighted to hear that Nic was able to talk you through registering your deposit so patiently and professionally, and that she called you back straight away when the call dropped.
We’ll make sure your kind words are passed on to Nic. We really appreciate you taking the time to recognise the support she provided.
A disaster from end to end
A disaster from end to end, the new system is designed to sell you insurance from an insurance company with MyDeposits tacked onto it. More than an hour projected wait time and don't bother phoning
I will probably change to TDS as its unfathomable
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Roger, we’re very sorry to hear that the new system has felt difficult to use and that you experienced long wait times when trying to get support. We understand how frustrating this is when you simply need a clear and reliable process.
We appreciate your feedback and would like to help with any outstanding issue. Please send us a direct message on one of our social media channels with your account details so we can pass this to the relevant team.
It has truly been a nightmare dealing…
It has truly been a nightmare dealing with the change of system. After countless calls lasting hours and emails, I felt completely drained and overwhelmed, especially with the endless deposits and everything that needed to be protected.
Thankfully, I spoke to a very kind gentleman named Benjamin, who couldn’t have been more helpful. He took the time to explain the new system clearly and patiently, including why I had been unable to log in.
I learnt so much from him. He was extremely informative, patient, and understanding throughout the whole process. His help and kindness made such a difficult situation much easier to deal with, and I’m incredibly grateful for his support.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Saima, thank you for sharing your experience. We’re very sorry to hear how stressful and exhausting the system change has been, especially while managing multiple deposits that needed protecting.
We’re really pleased Benjamin was able to explain the new system clearly and support you with patience and understanding. We’ll make sure your kind words are passed on to him.
Amazing Nic on helpline
I, like many other customers have been having many issues with the new platform. However, after speaking to Nic on the phone today I have to say she was amazing, helpful and friendly. 10/10 for customer service
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Jenny, thank you for your feedback. We’re sorry you’ve had issues with the new platform, but we’re delighted to hear that Nic provided such amazing, helpful, and friendly support over the phone.
We’ll make sure your lovely comments are passed on to Nic. We really appreciate you taking the time to recognise her customer service.
Wait times for customer services totally unacceptable. So far waited 38 mins on hold waiting…
So far waited 43 mins on hold waiting to speak to someone in My Deposits customer services, still 3rd in the queue and waiting. Last time i rang i waited 47 mins.
THIS IS TOTALLY UNACCEPTABLE. What is the CEO doing to reduce wait times, so disrespectful to your customers!
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, we’re very sorry to hear about the repeated long waits you’ve experienced when trying to contact customer services. We understand how unacceptable and disrespectful it feels to spend so much time on hold without getting the help you need.
We are working to reduce wait times and improve access to support. If you still need help, please send us a direct message on one of our social media platforms with your account details so we can pass this to the relevant team.
The new website is appalling
The new website is appalling. Non intuitive. Very strange labels for things and actions. Difficult to work out. No instructions. No helpline. Only a chat where I waited 2 hours. Got the number from them and they never answered after 30 minutes even though 1st in the queue. Nil customer service.
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Colin, we’re sorry to hear that the new website has been difficult to navigate and that you struggled to get support through chat and phone.
We appreciate you raising this feedback and are continuing to improve the Total Property experience. If you still need assistance, please send us a direct message on one of our social media channels with your account details.
Trying to contact mydeposits to…
Trying to contact mydeposits to register a deposit under their new scheme. I have been waiting on the phone for 37 mins . I started waiting when i was number 4 now number 2.
I also went on their chat site 37 mins ago i was number 26 now number 16
13. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, we’re sorry to hear about the wait you experienced while trying to register a deposit under the new scheme. We understand how frustrating it is to be left waiting on both phone and chat when you need support.
If you still need help registering the deposit, please send us a direct message on one of our social media channels with your account details so we can pass this to the relevant team.
I been used this company to protect my…
I been used this company to protect my deposits for over 10years and never had a problem with them service. Since they changed website all changed. Very difficult to navigate in the website. Waiting time to talk with operators is over 1h. Highly not recommended!
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for being with us for over 10 years. We’re very sorry to hear that the website change has made the service more difficult to use and that you’ve experienced waits of over an hour to speak with us.
We appreciate your feedback and are working to improve both the platform and support availability. If you still need help, please send us a direct message on social media with your account details so we can assist further.
The agent went the extra mile
The agent went the extra mile
With me and was patient and very professional
Excellent service
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Richard, thank you for your lovely feedback. We’re pleased to hear that the agent went the extra mile, remained patient, and provided such professional support.
We really appreciate you taking the time to recognise the service you received.
New website is an absolute disgrace
New website is an absolute disgrace. Impossible to navigate!
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi Matthew, we’re sorry to hear that you’ve found the new website difficult to navigate. We understand how frustrating this is when you need to complete tasks quickly and confidently.
We appreciate your feedback and are continuing to improve the platform. If you need help with a specific task, please send us a direct message on one of our social media channels with your account details.
Nic was great today.
Nic was great today.
Helped me navigate the screens ensuring all was correct.
Great customer experience.
Thank you
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for your kind review. We’re delighted to hear that Nic helped you navigate the screens and made sure everything was correct.
We’ll make sure your thanks are passed on to Nic. We really appreciate you taking the time to share your customer experience.
I had such a great experience
I had such a great experience. The service was smooth especially the staff, I got the help I needed and it was quick. He was professional and knowledgeable.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for your lovely feedback. We’re delighted to hear you had such a smooth experience and that our team member was professional, knowledgeable, and able to help quickly.
I had a great experience with…
I had a great experience with myDeposits. They kept me updated via email at every stage of the process, which was very reassuring. Of course, it took some time to get the final result, but it was definitely worth the wait. We are very grateful for the fair and professional decision! Special thanks to Donna for handling our case.
30. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for sharing your experience. We’re pleased to hear you felt reassured by the email updates throughout the process and that Donna handled your case fairly and professionally.
Great customer service. Appalling website design
Sarah answered my call and was so, so helpful. I have used mydeposits for years but under the new ownership of ‘Total Protection’ the website is clunky and difficult to use. Clearly, not the only one with problems, 83 people waiting on the chat line; it gets to 1700 and they cut you off and suggest you start again tomorrow!
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for your feedback. We’re pleased Sarah was able to help, but we’re sorry the new platform was difficult to use and that you experienced such long chat wait times and disconnection at closing time.
Inflated deposit quotes
After issues with our landlord and inflated quotes regarding our deposit we needed to use the MyDeposits dispute service. They were extremely helpful and informative and kept us updated through the whole process. It’s very daunting trying to negotiate these situations but they made me feel like I could do it and our assessor Donna advised myself on every step I needed to take to ensure I at least had the bulk of my deposit returned. You always think that the landlord will come out on top but as the service is impartial it dealt with facts and came to a good conclusion for us.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for taking the time to share this. We’re really pleased to hear that our dispute service was helpful, informative, and impartial, and that Donna supported you clearly through each step of the process.
Bit of a MIssion
It has been a mission to deal with the company since the change of platform. It we were advised about it we missed the email. I think at least one other follow up should have been sent and/or a text to the registered number. We were left floundering and holding on for hours only to be disconnected. The live chat took over an hour to reach an operator. Also there seems to be a glitch adding new deposits which transpose addresses and lastly the balance show seems to include old unprotected deposits . I was helped by Nic yesterday who was most helpful and Bec on chat today too but things need to be resolved
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra mydeposits
Hi there, thank you for your detailed feedback. We’re very sorry the platform change has been difficult, especially with long waits, disconnections, address issues, and balance discrepancies. We’re glad Nic and Bec were helpful, and we’d like to investigate the unresolved issues if you can send us your account details via social media.
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