Clarion Housing Anmeldelser 

I have had sewage in my garden, right next to my house for 6 weeks. Clarion are saying it is not down to them to clear because one of their contractors should have cleared it. Clarion are saying that the contractors are not replying to their emails. I have a disabled child who is not able to use the garden, I have made a complaint but I have been told that due to a large amount of complaints that they will not look at that for 4 weeks. Edited to add I have just heard back from my complaint and without visiting my property Clarion are telling me that there is no sewage in my garden. I really am not sure why they think anyone would lie about that! So I am no closer to getting the sewage cleared up from my garden.

If you can, avoid them like the plague.

We're not tenants, however our neighbour is. We've experienced multiple instances of serious antisocial and violent behaviour, including having a window shot in. Clarion have been miserable to deal with, and have only responded after weeks of chasing, often significantly past the deadlines they themselves set. My complaint was initially dealt with by an operator (Clarion have demanded I remove their name), who, after a month of chasing, responded.... missing out half of the ASB instances and confusing my mother with my (non-existent!) wife. I was told this would be her final response, and that I would have to chase someone else for more information, but I was told that they could not tell me who.

I would give 0 stars if possible.

have phoned clarion in the last 2weeks and have had 4 workmen come out as our shower is not working on as need replacing my husband phoned them yet again on friday and was told yes we will get somebody out we will call u back in 5mins 3 hours later my husband rung them again and told them again we have a disabled daughter and that is our only shower no bath to be told it will probably be Monday now we dont need another person to come look we need it replaced. Bet there enjoying there showers in this heat

Hollie was friendly, efficient, understood the problem and got it booked in immediately. Thanks

John was helpful & done all he could & explained what to do next.

Nichola dealt with my issue swiftly and professionally. Always polite and empathic. My repair was raised immediately. Top service.

Abysmal. Awful, appalling company. Spend half an hour on the phone trying to sort out a rent problem which was caused by their mishanding of my account, and get told today that what I was told yesterday was wrong - after holding on for another half hour.

The property is Jerry built and poorly maintained.

Endless problems.

Not a fan of clarion
They are incompetent and only care about rent payments. My neighbour had a leak that started on a Wednesday and nothing was done about it ,which allowed it to spread from the third floor down to the first floor which has ruined my flooring ,my walls and light.The water leaked through the light which was very dangerous, causing arcing . My lights were off for over a week? I was left in the dark with three children and told to buy lamps.electric has been put back on but any emails about complaints and rectify. The damage caused by the leak has all been ignored appointments have been booked without me being informed and even today an appointment was booked and again the workmen has not shown up previously an appointment was booked but representative was sent to my flat 30 minutes earlier and said there was no access even though he did not attend at the time that was booked.

Very helpful, kind and understanding customer adviser. Thank you!

Very helpful and got the jobs booked in

I contacted Clarion today and C.S agent Olushola assisted with the urgent matter with drain blockage, I also have a problem with my shower and she kindly raised a job for this at the same time.

I'm not a fan of Clarion they do the wrong things one was entering a contract with ark pest control they are a dodgy company a few years ago ark placed 6 bait stations around the back of a block of flats in front of me and those bait stations are still there. we haven't got a rodent infestation the area is surrounding by woodlands and country parks nearby. Your bound to see the odd rat Fox's and owls keep the rat population down if they pick up a dead one that has been poisoned it will. Affect them leading to death bait stations should be banned. Recently I went out to throw my rubbish bags out and on the floor I saw 2 bait boxs near the bins. Again there isn't a rat infestation the residents keep phoning up clarion making up stories they Are forgetting the flats back onto forestry and open spaces. This has angered me clarion should of came down in person to investigate and see for themselves personally I never seen rat droppings

Time wasters
No one turned up for before yesterday appointment so they called me yesterday and booked another appointment for today from 14.00 to 17.00 no one turned up not even a phone call!!
Time wasters

Great and easy to talk to. Sorted out the repair with ease and no fuss at all.

Question answered and a phone number provided

Nichola was very helpful today with assisting me with repair requests.

The repair request online form was a nightmare. After several attempts I requested to speak with a customer service agent.

Once I got to an advisor everything went smoothly. Agent was professional and dealt with my request