John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I don't know how to measure the incompetence of the service charge team. They close my enquiries without giving a resolution and then I'm not allowed to follow up the same enquiry, so they ask to open... Vis mer
Selskapet har svart
Only giving a 5star cause of this lady. An outstanding experience with Shareen Thomas today! Dealing with housing issues can be so stressful, and I was genuinely dreading making this phone call... Vis mer
Selskapet har svart
The efficiency of the call operative "John" and the support with accessing my request. The information received and queries handled other than my initial call request. I have always had pleasant int... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Clarion Housing
Skrevet av virksomheten
Clarion is the UK’s largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideKontaktopplysninger
More London , SE1 2DA, London, Storbritannia
- www.myclarionhousing.com
4,4
Enestående
19k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very quick and efficient
Very quick and efficient, an emergency visit was raised immediately when the issue was reported, very kind agent as well
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Kristina - We're happy to hear that your emergency visit was raised immediately and that our team member was kind and efficient. We appreciate your positive feedback! Kind regards, Kate.
Helpful
Helpful, friendly and accurate confirmation with Cliona.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning - We're happy to hear that our team member was helpful and provided accurate confirmation. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Was very quick
Was very quick, and sorted my problem ouy
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Tracy - We're so pleased to hear that we were able to quickly resolve the issue you were experiencing. Thank you for taking the time to share your positive feedback! Kind regards, Kate.
Welcome to 'Slumhell House' at Merrielands Crescent
If you’ve ever wondered what it’s like to live in a building where the communal maintenance budget is apparently spent entirely on mobile phone data for the "cleaning" staff, take a look at Shinwell House or "Slumhell House," as the residents now rightfully call it on the Merrielands Crescent estate.
Clarion Housing has completely abandoned this place. The main lobby hasn’t seen a mop in weeks. If you brave the walk to the mailroom, you are greeted by a sticky, dried-out puddle that looks and smells suspiciously like either a massive puddle of urine or a tragic waste of Irn-Bru. Outside, the bins are flooded yet again, creating a brilliant health hazard for everyone living here.
Meanwhile, the actual "cleaner" can regularly be seen wandering the property, treating the communal areas like a private walking track while glued to his phone. Absolutely shocking management. Zero stars wouldn't be low enough.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Daniel - We are very concerned to read about the conditions described at the property and the issues with cleanliness and maintenance. Please be assured that we take all feedback seriously and are looking into these matters immediately to address your concerns - Kind regards, Kate.
Mary Anne was brilliant with my enquiry
Mary Anne was brilliant with my enquiry
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Andrew - We are delighted to hear that our team member was brilliant with your enquiry. Thank you for sharing your positive experience with us; we truly appreciate it - Kind regards, Kate.
Serious risk of fire
Serious risk of fire
Myself and my home are left at serious risk of fire due to clarions electrical contractor that done the annual electrical safety check the contractor has wired the consumer unit Wrong whether this was done deliberately or not i am unsure a follow up appointment from another engineer from the same firm has Not rectified the fault the mains trip switch keeps tripping i have no electricity down stairs running an extension cable from upstairs to keep the fridge freezer on
Clarions answer is Not to answer the phone and block my phone number which has left me no alternative but to pay for a real electrician to come and fix the fault that clarions engineer created. Also been waiting Six years for a new front door and frame
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good afternoon Valerie - We are very concerned to hear about the serious issues you've experienced with the electrical work and the lack of response from us. We understand the significant risk this poses and the inconvenience of not having power. We also regret the long wait for a new front door. We are looking into these matters urgently to understand what went wrong and to prevent similar situations in the future - Kind regards, Kate.
Mary Anne was professional and sorted…
Mary Anne was professional and sorted things out quickly for me.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Joy - We're happy to hear that our colleague was professional and sorted things out quickly for you. We appreciate your positive feedback! Kind regards, Kate.
Honestly Clarion are one of the least…
Honestly Clarion are one of the least helpful companies I’ve dealt with.
I lost my job around 2 years ago & when things became difficult, I got in touch, because apparently Clarion are there to help. Instead, it took them absolutely forever to respond to anything and even longer to offer any sort of support, with some agents actually being quite rude.
Fast forward to now; I am earning, a payment plan is in place, and being paid fine as far as I’m aware. Problem under wraps. Oh no, Clarion send me a delightful threatening letter about legal action due to my arrears.
I get in touch, obviously confused, and just get a very unhelpful response telling me I’d missed a payment (when?), my direct debit had been suspended (again, when?) and basically they won’t stop any legal action unless I pay the (somewhat hefty) arrears (how?). Oh, and that they’d previously sent a letter about this (where and when?). Obviously we know the postal service is super reliable so there’s no way anything could have gone missing or not been delivered, right?!
Funnily enough, I’ve received no notice from them about this until the threatening letter. I wouldn’t mind if I’d simply ignored them and made no effort to pay, but apparently Clarion give not a damn about situations their tenants might be in or how to support them. Long story short, if life gives you a bit of a kick and you find yourself struggling financially for a bit, don’t expect Clarion to care or help. It’s absolutely all your fault.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning AM - We appreciate you taking the time to share your detailed feedback regarding your experience with us. We are truly concerned to learn about the difficulties you've faced, especially during a challenging period in your life. It is clear that our communication and support have fallen short of your expectations, and we sincerely regret any distress this has caused, kind regards, Kate.
We understand your frustration regarding the perceived lack of timely responses, the inconsistent support you received, and the recent threatening letter about legal action. We are also concerned about the confusion surrounding missed payments and suspended direct debits, as well as the delivery of important correspondence. We aim to provide clear and consistent support, particularly when our residents are experiencing financial hardship, and it is evident we did not meet that standard in your case.
We are actively reviewing your account and the circumstances you've described to understand where our processes failed and how we can prevent similar situations from occurring in the future. We are committed to improving our communication and ensuring our residents feel supported, not threatened, especially when they are actively working to resolve financial matters. Your feedback is invaluable in helping us identify areas for improvement in our support services and communication protocols.
Nicola she handled my query very well…
Nicola she handled my query very well with fast response
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Sultana - We are happy to hear that your query was handled very well with a fast response. Thank you for your positive feedback, we appreciate it - Kind regards, Kate.
John was helpful
John was helpful and assured me he would contact contractors ,and get them to ring me
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Kat - We're delighted to hear that our team member was helpful and ensured that contractors would reach out to you. We appreciate your positive feedback - Kind regards, Kate.
Clarion do not give a damn about…
Clarion do not give a damn about neighbours commiting anti social behavour
I have for two months been complaning filling in forms but they do not do anthing
The two stars is for there ok for doimg repairs
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning John - We are truly sorry to hear about the ongoing issues with anti-social behavior and the frustration this has caused. We understand your concerns and appreciate you bringing this to our attention - Kind regards, Kate.
Whole process into moving into first…
Whole process into moving into first home was such a smooth and exciting experience. Keeley is absolutely amazing, she was always at hand and so so helpful. She goes above and beyond to make sure you settle in.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Courtney - We're so happy to hear that your move into your first home was such a smooth and exciting experience! It's wonderful to know that our team member was always on hand and so helpful, going above and beyond to ensure you settled in. Thank you for your positive feedback! Kind regards, Kate.
Was very helpful and sorted my problem…
Was very helpful and sorted my problem out straight away
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Jay - We're so happy to hear that we were able to help you and resolve your problem straight away. Thank you for your positive feedback! Kind regards, Kate.
Horrible Phone Service
Clarion’s phone service is genuinely one of the worst experiences I’ve ever had. They respond painfully slowly, and even when you finally get through, they have this unbelievable habit of cutting the call mid‑conversation. It’s not a one‑off, it happens constantly. This level of neglect is beyond frustrating, it’s exhausting.
To make things worse, they sometimes transfer you to the wrong department, forcing you to start the entire process all over again. There is only so much patience a person can have, and Clarion has pushed that limit completely. Absolutely unacceptable.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Ramen - We are truly sorry to hear about your incredibly frustrating experience with our phone service. The issues you've described, including slow responses, dropped calls, and misdirected transfers, are unacceptable and fall far short of the service we aim to provide. We understand how exhausting and disheartening this must be, and we are actively looking into these serious concerns to prevent them from happening again - Kind regards, Kate.
John was great at handling my enquiry…
John was great at handling my enquiry efficiently and with kindness.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Charlotte - We're delighted to hear that our team member handled your enquiry efficiently and with kindness. We appreciate your positive feedback! Kind regards, Kate.
Quick and effective to get support for…
Quick and effective to get support for the issue
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Rebekah - We are happy to hear that our support was quick and effective in resolving your issue. Thank you for your positive feedback, we appreciate it - Kind regards, Kate.
Very responsive and helpful
John Holden was very responsive and was able to help me with scheduling an appointment for my toilet leak.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Bamei - We're happy to hear that our team member was responsive and efficiently helped you schedule an appointment for your plumbing issue. We appreciate you sharing your positive experience with us - Kind regards, Kate.
Svar fra Clarion Housing
Good morning Heather - Thank you very much for the great feedback and letting us know your live chat went well - Kind regards, Kate.
Very good customer service an help
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Emma - We are so pleased to hear that you had such a positive experience with our customer service team. We always strive to provide excellent support - Kind regards, Kate.
Janice on line chat repairs advisor…
Janice on line chat repairs advisor handled my repair very efficiently
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Clarion Housing
Good morning Marilyn - We're delighted to hear that our colleague handled your repair so efficiently. We appreciate you sharing your positive experience! Kind regards, Kate.
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