I recently bought my bike from here and I have nothing but good things to say about this company. It was wonderful to be able to speak to individuals in the office who were friendly and informative... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Vis mer
Selskapet har svart
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Vis mer
Selskapet har svart
Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Kontaktopplysninger
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, Storbritannia
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4,8
Enestående
339 anmeldelser
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Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Thanks guys for all your help and…
Thanks guys for all your help and support in the purchase of my first emtb.
Great communication throughout, and all the info on pickup
Thanks once again,
Andrew Tagg.
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Andrew,
Thank you very much for leaving us a review! I will pass your comments onto the team :)
Hope you are enjoying the Stereo!
MTB Monster Team
Excellent experience buying from MTB…
Excellent experience buying from MTB Monster. Any queries I had were answered quickly from very knowledgeable people. Placed a deposit for a Santa Cruz Vala for April delivery but recieved an email saying it had arrived early which was a nice surprise. Bike arrived quickly and was packaged very well. Would definitely buy from MTB Monster in the future.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Steven,
Thanks for leaving us a great review!
We're glad to hear you were happy with our service and we were able to fulfil your order early :)
Hope you enjoy your Vala and we hope to hear from you again in the future.
MTB Monster Team
Fantastic service
The order process is straightforward forward, the communication is very good from start to finish, they look after you in the shop, from going through the bike setup to putting your bike in the car.
They know there stuff, I will be back to the shop, even though I had some distance to travel.
Well done MTB monster
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Jon,
Thank you for taking the time to write us a great review!
We' re really glad you were happy with our service start to finish and that you decided to make the trip into store so we could complete your handover with you :)
We hope to see you soon for your 6 week check!
MTB Monster Team
Warranty not granted
Don’t buy a bike from here, they come with no warranty. My derailleur was pulled by the chain damaging the wheel and the frame after a couple of rides since I bought the bike. It’s a 7k bike. This is the answer I received, bike never been crashed, doesn’t have a single scratch on it “I have been in contact with the SRAM warranty department, Unfortunately on this occasion SRAM are unable to grant your warranty request due to the component being damaged from a crash/impact.”
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Razvan,
We have received your review and understand that you are disappointed with the outcome. While we sympathise with your position we acknowledge and agree with the stance taken by both SRAM and Mondraker on this occasion.
You contacted us initially on 25th January to say you had taken the bike off a small drop and as a result your mech had snapped and part of it lost as it had gone into the wheel. You ask us to raise the warranty which we did for you. Both SRAM and subsequently Mondraker replied to the claim to say it was a clear impact that had caused the damage and neither of the manufacturers believed it to be manufacturer default. We sent a total of 16 emails to the brands in an attempt to support your warranty claim, however, it was denied by both manufacturers on the same grounds.
We understand this is difficult for you, however, we kindly ask that you do not review our business to say we do not offer warranty. This is not accurate, all of our products come with manufacturer warranty. We do everything we can to support our customers in raising a warranty claim, whether or not warranty is accepted is at the discretion of the manufacturer and not something we have any power over.
We have offered to further investigate the option of crash replacement products but have received no response from you. Of course should you need any further support please get in touch
Kind regards
MTB Monster Team
Great experience buying a new bike
I ordered a bike from MTBMonster with free delivery. The ordering process was very efficient, there was clear communication along the way. Payment was easy with the links provided. Once the bike had been purchased I was kept up to date with the delivery details.
I purchased a brand new model with no discount, but MTBMonster have great deals on bikes and lots of availability.
I would definitely recommend MTBMonster if you are looking for a new bike.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Dave,
Thank you for the awesome review and recommendation!
We're glad to hear the purchase process easy for you, this is always a priority for us :)
Hope you enjoy the Amflow
MTB Monster Team
Powerfly
Bought a Trek Powerfly from MTB Monster, and the whole experience has been awesome. Delivery was really fast, and the customer service has been spot on. Even after I got the bike, they’ve been super helpful with any questions or issues, always friendly and quick to respond. Definitely recommend them!
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Dan,
Thanks very much for the review!
It's great to hear you have had a positive experience with us while purchasing your Trek powerfly.
Don't hesitate to get in touch if you need any advice going forward :)
MTB Monster Team
The best setup bike and packaged I’ve …
The best setup bike and packaged I’ve ever received and the delivery was a two man with excellent communication,all this is what you need when spending a lot of money on a bike but unfortunately from the 5 previous purchases from other firms this is definitely not the case!..will definitely use again for my next bike.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Trevor, Thanks for the 5 star review!
We're glad to hear you were happy with your new bike and the set up :)
Hope to hear from you again in the future and that you enjoy the Stereo!
MTB Monster Team
Quick and easy
Item not in stock quick email and a quick reply to get it ordered. Good info about my delivery arrived when said in perfect condition
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Chris,
Thankyou for leaving us a review! It's great to hear your bike has arrived with you and is in perfect condition :)
Please do let us know if you need anything going forward, hope you enjoy your new Prime!
MTB Monster Team
Just received a transition ripcord for…
Just received a transition ripcord for my son and I couldn’t be more happy with the service. The bike came quickly within the timescale given. I was kept informed at every step. Would definitely use again and would 100% recommend.
Thank you
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Bobby,
Thanks very much for the great review! We're glad to hear you have been happy with our service and hope your son likes the bike!
Hope to hear from you in the future :)
MTB Monster Team
Fantastic service
Fantastic service, friendly helpful staff. Kept me updated with delivery date and delivery instructions. 100% recommend using MTB Monster.
5. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Stephen,
Thank you for the 5 star review and the recommendation!
It's great to hear you were happy with our service, hope you are enjoying the Amflow :)
MTB Monster Team
Staff were great and friendly
Staff were great and friendly. Massive range of bikes available.
18. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Oliver,
Thanks for leaving us a great review. I will pass your comments onto the staff they will appreciate it :)
Hope you are enjoying your bike!
MTB Monster Team
MTB Monster 5⭐ bike shop
Excellent informed, attentive and friendly customer service. Made me feel like a valued customer. Prices are very competitive. I'll be going to MTB Monster first for future purchases. 5⭐
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Matthew,
Thank you for leaving us an awesome review! It's great to hear you had a positive experience with us and we hope to hear from you in the future :)
Hope you are enjoying the Amflow!
MTB Monster Team
Love the Marin!
Good communication, speedy turnaround, good delivery service, great price. Love the Marin!
15. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Ben,
Thank you for leaving us a great review :)
Glad to hear you are loving the Marin!
MTB Monster Team
Great service
Ordered a new Mondraker Crafty XR from MTB Mondter in December. It took some time to deliver in Guernsey BUT I got it before Christmas
More importantly, their communication was great and I had to complete and personal dimensions forms - height and weight etc. this meant that my bike arrived completely dialed. The Ohlins suspension was set up to such a great extent, I did not have to touch it - I just checked base pressures before riding expecting to make a change. Didn’t need to it was perfect. Did a day at Bike Park Wales and the bike was mint. Really chuffed.
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Rheino, Thank you for leaving us an awesome review!
Great news that your bike was delivered in time for Christmas and you have been able to get out on it at Bike Park Wales already! We're glad you were happy with our service and the suspension set up, with no need to make any changes :)
Many happy miles on your new Crafty!
MTB Monster Team
Great service
Purchased a MTB Trek just before Christmas. Really good communication from MTB monster. Delivery was quick and convenient. very impressed with the bike. highly recommend MTB monster. thanks again!
25. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Alison, Thanks for writing us a great review and leaving a recommendation!
It's great to hear you had a positive experience with us, we hope you enjoy your new Trek :)
MTB Monster Team
Bike arrived on time
Bike arrived on time, constant emails keeping us up to date with things bikes brilliant couldn’t off went any better would recommend to anyone thanks MTB
17. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Rhys, Thank you for leaving us a review!
We're glad to hear you were happy with our service and timescales :)
Many happy miles on your new Trek.
MTB Monster Team
Great price
Great price, good communication and two person delivery team made the process easy. I would recommend MTB Monster to anyone thinking of buying a bike.
11. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Alan, Thanks for the 5 star review!
We really appreciate the recommendation, hope you enjoy your new Trek :)
MTB Monster Team
Great service
Great service. Good communication throughout the sale. Highly recommend.
3. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Phil,
Thanks very much for the review and your kind comments!
Hope you are enjoying your new bike :)
MTB Monster Team
EXCELLENT SERVICE
The service of MTB Monster was excellent they were very helpful they also kept me well informed, Delivery was very good and the delivery company was very helpful.
Overall service was great and the price was unbeatable
30. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Stephen, Thank you for taking the time to write us a great review! We're grateful to hear the feedback and I will pass it on to the rest of the team :)
Hope you are enjoying your new Husqvarna bike!
MTB Monster Team
Very nice bike decent price very good…
Very nice bike decent price very good servis and explanation fast delivery highly recommended MTB Monster
5. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra MTB Monster (Mountain Bike Shop)
Hi Mariusz, Thank you very much for the 5 star review, we really appreciate your feedback!
Hope you are enjoying your new Stereo.
MTB Monster Team
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