The customer experience was superb. Josh and Ben dealt with any questions via email very quickly. My bike was delivered on the day promised and packaged really well. I would highly recommend e-bik... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bought a Cube electric bike from e-bike shop.co.uk in December. Had two queries in the last two months which were answered comprehensively within 30 minutes. Their online customer service is to be com... Vis mer
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... Vis mer
Ben at the e-bikeshop was nothing less than excellent. He clearly understood every technical detail and having listened carefully to what we were asking he made exactly the right recommendation. We... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Kontaktopplysninger
Coxbridge Business Park, GU10 5EH, Farnham, Storbritannia
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer experience.
The customer experience was superb.
Josh and Ben dealt with any questions via email very quickly.
My bike was delivered on the day promised and packaged really well.
I would highly recommend e-bikeshop.co.uk.
Excellent service and kept informed…
Excellent service and kept informed about delivery 😀
Quick, easy and great prices
Quick and easy and they had just what I needed. Fast delivery and great prices. Hope to use them again
Great customer service
Very good communication during the buying process. Very efficient and quick delivery. Would use again.
Great experience at E-Bikeshop
Martin was extremely helpful and knowledgeable when I met him to discuss the options for a new bike. I had sent through my criteria before our meeting and he had a few suggestions which were just right. I would thoroughly recommend E-Bikeshop and Martin!
Online service is prompt and comprehensive.
Bought a Cube electric bike from e-bike shop.co.uk in December. Had two queries in the last two months which were answered comprehensively within 30 minutes. Their online customer service is to be commended and would recommend e-bike shop.co.uk for your bike related purchases.
Responding at Warp Factor 10!
Ordered a Bosch sensor. Arrived via DHL within 36 hrs! Brilliant service.
Done exactly as they said
Done exactly as they said. Ordered before 1pm and at my address the next day. Brilliant service, thank you very much. 100% will use again
Excellent web page and very helpful…
Excellent web page and very helpful description of chains for all electric bikes
Straight forward order and got correct…
Straight forward order and got correct parts next day
This company set the standard for other suppliers and service providers.
Ben at the e-bikeshop was nothing less than excellent. He clearly understood every technical detail and having listened carefully to what we were asking he made exactly the right recommendation. We were both very impressed. I would not hesitate to recommend this company to any prospective customer. In fact I would recommend that buyers go and take advice from this company before making any final decisions on the type of bike that is required.
New mudguard and rear light arrived on…
New mudguard and rear light arrived on time and fitted perfectly
Outstanding
Outstanding! Alfred in Customer Support very quick to respond. Replacement part was ordered and shipped very quickly. Can not fault the service I received.
Unbelievable service
Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed of progress and even offered advice on fitting new parts. Keep it up guys and would definitely recommend. 👌
Almost Eleven year Haibike kept on the road.
This company communicates very well and provide excellent customer service. I have an almost 11 year old bike that I bought from them and they obtained a spar part for the electrical system quickly and fitted it while I waited.
Warranty replacement for bike stand
Warranty replacement for bike stand - actually an improvement over original with plastic which fractured after 9 months on original now replaced by alloy.
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