MoYustore Anmeldelser 

This is my third order from MoYu. On the second order I had ordered some puzzles that were out of stock. I was quickly contacted by Ms. Sophia. She explained the situation and offered a refund or store credit. I chose refund and had my money returned the next day.
Ms. Sophia was so professional and polite. I was also surprised to have my money returned so quickly. It's just so refreshing to get such good service. In life things happen but how this was handled you have made a loyal customer Ms. Sophia. Thank you.

I purchased their Chinese dragon in November 2023 and never received it, and they don't respond when contacted. scam! scam! scam!

So many puzzles and skill levels to choose from. Great prices and incredible customer service! Shipping can take a few weeks but they keep you informed of the progress all the way until it arrives. I have bought from them multiple times and never a bad experience.

Eficacia y responsabilidad
Muy buen servicio y excelente trato

Great service and product

Your Products are awesome. I am in love with the cube from your Company, MOYU RSM2021!!
The quality of your products are good.
Your Products are definitely worth of money!

I have always had a great experience with MoYustore when buying models. For the first time recently I had an item ship which was missing a few small parts. I emailed them and they replaced them right away, free of charge. Great prices, amazing models and great customer service. The anglerfish and praying mantis now sit on my desk at work and they look awesome!

So Nice so profesionnal, do not hesitate to order! 😁

I had great experience with product's of moyustore. Every details fabricated with high quality and total view of assembled models is awesome! Technical support of this company is also at high level and time of respond is quite short . Only one thing is should be improved- time of delivery. Delivery time spend 25-30 days instead of 5-10 working days like it should be during speedy shipping .

I order from the Moyustore every year and LOVE their 3D models! They are super addicting!
Anytime I have ever had to reach out to Customer Support they have risen to the occasion and have been able to help me with whatever I have needed!
Great product at a great price and even better Customer Service!

Excellent customer service. They are quick with response and if there is a issue with your order they try and fix it straight away. Very happy with my orders and product
Would recommend all day long.

There was a problem with my order and they handled it extremely well. The costumer support is outstanding.

The products are fantastic, detailed and as described. I have not started to assemble the models yet. However, I was impressed with the detailed instructions, the way in which the models were packaged, in a tools box with each set of items in separate bags, with tools etc...
The lower value products were despatched in a similar manner, presentation boxes, with individual item wrapping etc...
I had an issue with a late delivery item, once I had contacted MoYustore, they quickly resolved the delivery... I look forward to building the models.

Their customer support is excellent. They have always provided positive results.

GREAT customer service !!!! I originally ordered 3 puzzles. One was sold out. Moyustore contacted me, and I changed the order. After receiving my puzzles, I found the instructions for 2 of them were missing. I sent an E-mail to Customer Support, and WITHIN 15 minutes had the instructions in an e-mail. I don't know how they could have done any better. I will definitely be ordering more items with Moyustore. First rate company

My order was overdue, but this was quickly resolved after making contact with Moyustore. Sophia did her best to keep me informed of any progress.
Happy now that the order has arrived safely.

For approximately five years I dedicate my free time to solve 3D metal puzzles.
So I have been a customer of several businesses that are dedicated to the distribution of this type of hobbies.
Among all, Moyustore, is the best, for its prices, delivery on time, seriousness and especially customer service.
All companies need customers, but satisfied customers, satisfied customers who return to buy more and Moyustore has that something that makes me prefer and refer them over others.
I think that if someone has the same hobby as me and has not experienced with Moyustore, they spent more time and money than necessary for their favorite hobby.

Post-Apocalyptic Jumping Spider Spider 3D Metal Puzzle Kits:
After waiting several weeks contacted moyustore about my order. With the excuse of delay in production, from then on, the box arrived relatively quick. Nevertheless, when I opened the box I found 2nd hand material, photocopies of the instructions of an other similar spider model, 3 parts were missing and there was one spider leg that was already made. The excuse of delay in production is definitely a lie. The spider model itself looks great!

So this is a follow-up message from my first one that is titled where is my order? Have spoke to them several times since the first review still have not received any product was told they switched my order from the Minotaur, which I originally ordered to the lantern fish, which I didn’t even want, and that it would be shipped in one week, after this, I still have no tracking number. My online order remains the same. I have no product and still have no model. So they have not done anything but again try to silence me and still have my 160 USD.. I will be contacting PayPal and my financial institution.. and even if the lantern fish model does show up, it is only 1/3 the parts and the same price as the one I originally ordered and not anything that I would be interested in buying. And all I get is the same song and dance on their emails. Worst experience I’ve ever had with somebody that took almost $200 of my money.

I also purchased Minotaur Bull head on 12of october, paid extra for faster delivery and did not recieve it yet. After contacting the company i recieved email that it will be shipped mid november, product is in production. I really hope i can get it by christmas as it is something i have been looking for long time. Order number is MY 12848