On one side of our toaster the return 'springs' stopped working on it's second use. I contacted Customer Services and included a video of the toaster not working. The response was first class.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
J'ai acquis 3 climatiseurs sans tuyau d'évacuation depuis leur campagne Kickstarter. Produits de mauvaise qualité. Le système de refroidissement de l'air extérieur tombe en panne après à peine que... Vis mer
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I had to contact customer service as my steam generator stopped producing steam. The process you had to go through was a bit frustrating but understandable. The team were very polite and helpful. My p... Vis mer
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I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktopplysninger
, , , Storbritannia
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,2
Bra
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The online chat was efficient and easy…
The online chat was efficient and easy to use. The Service Agent that assisted me, Rich was extremely helpful and patient. Receiving a replacement for my faulty item was straightforward and fuss free.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your wonderful feedback. We’re delighted to hear that you found our online chat service efficient and easy to use, and that Rich was able to provide such helpful and patient support throughout the process.
We really appreciate you taking the time to share your experience with us.
Faulty iron replaced without fuss
Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warranty before but, after initial procedures had been dispensed with, they replaced the iron with the identical model, for which the existing warranty will continue. We are grateful to them for this as it gives us confidence that the guarantee means what it says.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to share your experience. We’re sorry to hear that your Turbosteam Intellitemp iron developed a fault, but we’re pleased that our team was able to assist and provide a replacement under the guarantee.
It’s great to know this has given you confidence in both the product and our warranty support. We truly value your loyalty and are delighted we could resolve this for you.
Thank you again for choosing Morphy Richards.
Excellent Customer Service
Quick delivery and arrived on time.
The product was exactly as described and what we needed.
Customer service experience post sale was excellent.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your wonderful review! We’re delighted to hear your order arrived quickly and exactly as expected.
It’s especially great to know that our customer service team was able to provide an excellent experience after your purchase as well.
We really appreciate your support and hope to serve you again in the future!
Exceptional customer service received
I contacted customer services regarding an issue with my steam iron which was out of warranty. Jessica was incredibly responsive and helpful. Her can-do attitude was so appreciated and I have already told friends and family about the exceptional customer service I received. Thank you so much Jessica from a very happy customer
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you so much for your lovely feedback. We’re delighted to hear that Jessica was able to assist you with your steam iron enquiry and provide the level of service you deserved.
Her helpful, can-do attitude is exactly what we strive for, so it’s wonderful to know the support you received made such a positive impression. We truly appreciate you recommending us to your friends and family, and we’ll be sure to pass your kind words on to Jessica.
Thank you for choosing Morphy Richards. 👌✨
My kettle started leaking after only a…
My kettle started leaking after only a few months of use. I contacted the company, and Jessica, who handled my query, was quick, efficient, and very helpful throughout the process. I have now received a replacement and appreciate the excellent customer service.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you so much for your kind review. We’re sorry to hear you experienced an issue with your kettle, but we’re delighted that Jessica was able to assist quickly and efficiently to get this resolved for you.
Providing excellent customer service is always our priority, and it’s wonderful to hear that your replacement has now arrived. We really appreciate you taking the time to share your experience. 🤩
Great customer service experience
Great customer service experience! I received the help and support I needed for a product. I am grateful for their fast response and customer care for me. Thank you.. :)
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your kind words 😀. We’re really pleased to hear you had a great experience with our customer service team and that you received the support you needed quickly. Providing helpful and responsive care is something we always aim for. thank you again for your support and for choosing Morphy Richards 😊.
I had a problem with a steam generator…
I had a problem with a steam generator iron after having a problem sending a video (because i am an old dinosaur)Alex sent me a link and it went no problem.
The issue was then resolved very quickly so very happy with the level of service.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your lovely review 😀. We’re really pleased to hear that Alex was able to help you get the video sent across without any trouble, and no dinosaurs here, we promise 😊 It’s great to know your issue was resolved quickly and that you were happy with the level of service. We’ll be sure to pass your kind comments on to Alex. Thanks again for your support 😊.
Great customer service
I needed the manual for a blender no longer on the market
I emailed thanks to the website - and received it as a pdf
Thank you
Great customer service
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your kind review 😀 We’re really glad we could help you track down the manual, even for a product that’s no longer on the market. It’s great to hear the team was able to get that over to you quickly. We appreciate your feedback and thank you for choosing Morphy Richards 😊.
Very helpful team sorted out a problem…
Very helpful team sorted out a problem with my kettle quickly and efficiently with no fuss.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your great review 😀 We’re really pleased to hear our team was able to resolve the issue with your kettle quickly and without any hassle. That’s exactly the level of service we aim to provide. Thank you for choosing Morphy Richards 😊.
Great Customer Service
Fast, friendly and efficient customer service when my kettle broke.
25. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your kind review 😀 We’re really pleased to hear our customer service team was able to help you quickly and efficiently when you needed it. We appreciate your feedback and hope you continue to enjoy your replacement 😊.
An amazing invention.
It's a kettle . I put water in it, connect it to a power supply, and it boils the water for me. 100 percent every time.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your review, we really appreciate the humour!
We’re glad to hear your kettle is doing exactly what it’s supposed to do, every time. Simple, reliable performance is exactly what we aim for. Enjoy your brews, and thanks again for the 5 stars 😀.
Excellent experience
Excellent experience, from ordering through to delivery, absolutely faultless. I had a small issue in which I had to contact customer services. Astounding service and the speed in which I received the replacement part was excellent. A solid 10 out of 10 from me.
Thank you.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for such a fantastic review 🤩 We’re thrilled to hear your experience was smooth from start to finish, and that our customer service team was able to resolve your issue quickly. It’s especially great to know the replacement part reached you promptly and everything was sorted to your satisfaction. Thanks again for the 10/10, and for choosing Morphy Richards 😀.
Quick delivery
Quick delivery! Lightweight modern design.
Works perfectly and not expensive.
Perfect for what I was looking for.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your great review 😀 We’re delighted to hear you’re happy with the quick delivery and that the design and performance met your expectations. It’s great to know it’s exactly what you were looking for. We really appreciate your feedback, thank you for choosing Morphy Richards 😊.
Easily contactable.
Was able to contact them easily for advice on what model iron would suit my purposes. They then delivered the iron very promptly.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your lovely review and for taking the time to share your experience. We’re really pleased to hear our team was able to help you choose the right iron for your needs and that it arrived promptly. Thanks again for choosing Morphy Richards 😊.
Most awful company ever
Most awful company ever. Paid for my items told me they was on the way about 2 weeks ago to then only tell me yesterday I never collected from parcel shop. I paid for delivery to my door not parcel shop . Refunded my money still kept my delivery charge. Bad customers service dont buy from them . I wasnt even worried about thr refund I just wanted another set of toaster snd kettle sent down but nope they just weren't helping. Never buy from these people again .
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thanks for taking the time to leave your feedback.
We’re sorry to hear about your frustration, but we’re currently unable to locate your order based on the name linked to this review. We’ve already requested your email address so we can look into this properly and help resolve it for you as quickly as possible.
In terms of delivery, we use DPD, and they provide proactive updates throughout the process, including delivery windows and options to reschedule the day or redirect the parcel if you’re not going to be home. If a delivery attempt is unsuccessful, DPD may redirect the parcel to a nearby collection point to avoid repeated failed delivery attempts and to reduce environmental impact. This process is also outlined in our terms of sale.
That said, we do understand how frustrating this situation must have felt from your side, especially if expectations around home delivery weren’t met. We’d really like the chance to investigate exactly what happened with your specific order and make sure this is properly addressed.
Please respond with your order details or the email used at checkout so we can assist you further and review this in full.
Excellent 5 star customer service via webchat
Excellent 5 star customer service via webchat - you can actually get through quickly to chat to a real human not just a "bot"! You fill in brief details online and select “chat to a real person”. The advisor was super-helpful answering my technical questions about the Cassini microwave (yes it has 10 power levels, the inside measurements are 178mm high x 315 wide x 296 deep and yes the Mico round grill does fit inside).
Afterwards I received a link to discounts offered (up to 20% off buying direct from Morphy R) and yes the discount code did work today when I put my order in online!
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your great review 😀. We’re really pleased to hear you had such a positive experience with our webchat team and that you were able to quickly get through to a real person for support. It’s great that your advisor could answer your technical questions clearly and help you feel confident about your purchase. We’re also glad the discount code worked smoothly for your order. Thank you again for choosing Morphy Richards and for taking the time to share your experience 😊.
Broken Kettle
My Kettle broke and I had a lovely girl called Jessica help me through the process,which led to her sending me a new Kettle.I was very impressed with the quick ,friendly service I had.Will definitely buy from them in the future
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to share your experience 😀. We’re really pleased to hear Jessica was able to guide you through the troubleshooting process and that, once the issue was confirmed, everything was resolved quickly for you. It’s great that the replacement arrived so promptly and that the process felt smooth and well supported throughout. We’ll be sure to pass your feedback on to Jessica. Thank you again for choosing Morphy Richards 😊.
My steam generator iron stopped…
My steam generator iron stopped steaming and was still under warranty. I emailed Morphy Richards and received a reply from Jessica telling me to follow some troubleshooting instructions and said it was probably a build up of lime scale even though I had followed the manufacturers instructions on which water should be used.After following Jessica’s instructions the iron still didn’t steam. I was asked to send photos and a video to show the iron was not working correctly along with proof of purchase. I received a quick response and after sending them more photos and a picture of the cord cut from the appliance they said they would replace the iron as a goodwill gesture. The replacement arrived within 48 hours. Very pleased with the result and the help and quick responses I received from Jessica. Thank you.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to share your experience. 😀
We’re really pleased to hear Jessica was able to guide you through the troubleshooting process and that, once the issue was confirmed, everything was resolved quickly for you. It’s great that the replacement arrived so promptly and that the process felt smooth and well supported throughout. We’ll be sure to pass your feedback on to Jessica. Thank you again for choosing Morphy Richards. 😊
Very prompt response
Very prompt response. An obsolete part was located for me to let me continue to use my appliance.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your review 😀 We’re really pleased we were able to help quickly and locate the part you needed to keep your appliance in use. It’s always great to hear when we can extend the life of a product. Thank you again for choosing Morphy Richards 😊.
Although the site didn't take off the…
Although the site didn't take off the 25% at checkout automatically as advertised when I phoned a really helpful, pleasant guy called Rich applied the discount and arranged for the refund. Many thanks for thr quality product.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to leave your review. We’re sorry to hear the discount didn’t apply automatically at checkout, but really pleased that Rich was able to step in, sort this for you, and arrange the refund quickly. It’s great to know he made the process straightforward and helpful for you. We’ll make sure your feedback is shared with Rich. Thank you again for your kind words and for choosing Morphy Richards 😊.
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