On one side of our toaster the return 'springs' stopped working on it's second use. I contacted Customer Services and included a video of the toaster not working. The response was first class.... Vis mer
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J'ai acquis 3 climatiseurs sans tuyau d'évacuation depuis leur campagne Kickstarter. Produits de mauvaise qualité. Le système de refroidissement de l'air extérieur tombe en panne après à peine que... Vis mer
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I had to contact customer service as my steam generator stopped producing steam. The process you had to go through was a bit frustrating but understandable. The team were very polite and helpful. My p... Vis mer
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I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktopplysninger
, , , Storbritannia
- hello@morphyrichards.co.uk
- www.morphyrichards.com
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Got a prompt courteous reply with…
Got a prompt courteous reply with helpful suggestions even though the team couldn’t solve my problem directly. They were apologetic for not being able to help more and this is refreshing in an era where big companies can be very obstructive to communicating directly with customers. Well done Morphy Richards for being customer focussed and human.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to share your experience. We really appreciate your kind words. While we're sorry we weren't able to provide a direct solution on this occasion, we're pleased to hear that our team was able to offer helpful advice and that you felt supported throughout the process.
Thank you for choosing Morphy Richards!
Customer service support has been…
Customer service support has been excellent. My problem was dealt with very quickly and all correspondence was friendly and polite.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
We’re delighted to hear that your issue was resolved quickly and that you found our correspondence friendly and polite throughout.
Providing efficient service and a positive customer experience is always our goal, so it’s great to know we met your expectations.
Thank you for taking the time to share your experience and for choosing Morphy Richards. ✨👌
Good products and excellent customer service
Delivery of order was very prompt and parcel arrived safely. I was clumsy and damaged a part which was not available from the website. On contacting Customer service, they were very understanding and said they would try to source the part. Next working day I got an update. 2 days later, I received the part. I am very grateful for the excellent attention and the efforts made to source this minor but important part on my Mixstar stand mixer. On first use, I found it worked very well, good results (although the Victoria sponge recipe in the book requires more mixture for the baking tin size!). The parts are well packed and the holder for storing is well designed. Mixing bowl is sturdy stainless steel. Speed controls worked well, very useful to have a count-up timer too. Thanks for everything!
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your wonderful review 🤩. We’re delighted to hear that your order arrived promptly and that you’re enjoying your MixStar stand mixer. It’s great to know you’re pleased with the design, features, and performance. We’re especially pleased that our customer service team could assist in sourcing the part you needed so quickly, going the extra mile to help our customers is something we always strive for. We really appreciate your detailed feedback (and your note on the recipe too!), and we hope you continue to enjoy many more successful bakes. Thank you again for your kind words and for choosing Morphy Richards 😊.
Prompt reply to the problem
Prompt reply to the problem. Easy,clear instructions on how to proceed. On following instruction re returning damaged goods, I received prompt reply, complete understanding, apology, replacement and how to dispose of damaged goods. Absolutely first class service. Polite,respectful and helpful! 👌
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your fantastic 5-star review. We are delighted to hear that our team was able to provide a prompt response and clear guidance throughout the process. Customer satisfaction is extremely important to us, so it's great to know that the issue was resolved quickly with a replacement and suitable advice regarding the damaged item.
Your kind comments about our team's professionalism, politeness, and helpfulness are greatly appreciated and will be shared with them. We hope you continue to enjoy our products.✨😊
My jet steam iron not steaming and…
My jet steam iron not steaming and after providing evidence and photos of proof, it was replaced under the warranty… good customer service.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to leave a 5-star review.
Providing prompt and efficient support is important to us, and we're delighted that you were happy with the service you received.
Thank you for choosing Morphy Richards.
My first time using MR customer service…
My first time using MR customer service desk. I felt i had to jump a few hoops claiming under manufacturers warranty for my fault iron. However that person feeling aside logically it makes a of sense. We managed to get to the bottom of it all and was sent a refurbished iron which came the very next day! That impressed me massively. The staff and service is rapid and really helpful. Thank you MR team!!
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for taking the time to share your experience. We're so pleased to hear that our team was able to help quickly and that your replacement arrived so promptly.
We appreciate your patience with the troubleshooting process, as these checks help us get to the right resolution as quickly as possible. Just to clarify, we don't send refurbished products. All warranty replacements are brand-new items dispatched directly from our warehouse.
Thank you again for your kind words, we'll be sure to pass your feedback on to the team! 😊
Morphy Richards Iron
Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all this and investigation I have now received a replacement tank. Please be aware older people might struggle with all this technology to do all that is required! Pleased with the iron itself
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your feedback. We're sorry to hear the initial issue with the leaking water tank and appreciate that providing photos and videos can sometimes be inconvenient. Your comments have been noted.
We're pleased we were able to resolve the issue with a replacement tank and that you're happy with the iron itself. Thank you for choosing Morphy Richards.
Prompt and professional customer service
Customer service replied promptly and politely to our issue. They guided us through a checking process and their instructions were always clear and professional. They were extremely helpful in resolving our issue, which unfortunately couldn’t be fixed, by sending a replacement product very swiftly. Overall, excellent customer service and we wouldn’t hesitate to buy future products from this brand, safe in the knowledge that any after sale care required would be dealt with so efficiently.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your fantastic 5-star review 😀.
We’re sorry that your product couldn’t be repaired, but we’re really pleased that our team was able to guide you clearly through the process and resolve things quickly with a replacement.
It’s great to hear that you found our service prompt, professional, and helpful throughout. Providing efficient after-sales support is something we take great pride in, so your feedback means a lot to us.
Thank you again for your kind words and for your confidence in choosing Morphy Richards for future purchases 😊.
Excellent customer service
Excellent customer service, immediate response to query and sent relevant information and offered support, highly recommend
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your 5-star review 😀.
We’re delighted to hear that you received an immediate response and found our support helpful and informative.
Providing quick, clear, and supportive service is exactly what we aim for, so it’s great to know this stood out to you.
Thank you for your recommendation and for choosing Morphy Richards 😊.
Difficult to buy a VERY NOISY KETTLE
Due to the unclear checkout process with Morphy Richards I ended buying 2 kettles instead of 1 by mistake . I was unable to cancel despite getting on to their customer service the same day as the order was placed. The return and refund process is unnecessarily slow and difficult. Also, the Motive 1.7L Jug Kettle I bought is EXTREMELY NOISY - the loudest kettle I ever had in 55 years - and it does not keep boiling long enough to be 100% sure that any germs in the water are killed and really dead.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations, and we’d like to clarify a few important points.
Your order was placed at 18:02, which is outside of our customer service operating hours (which close at 17:00). We received your email request at 18:34 and responded at the earliest available opportunity the following day at 12:18. By this time, the order had already been processed by our warehouse team. As outlined in our cancellation policy, due to the speed of our dispatch operation, it is not always possible to stop an order once it has entered processing, even if it has not yet been marked as dispatched.
We do appreciate that ordering errors can happen. However, customers are provided with a full order summary and the opportunity to review all items before completing checkout. This step is specifically in place to help prevent situations such as duplicate orders.
Once we confirmed that cancellation was no longer possible, we promptly provided clear return instructions. Our returns and refunds process is standard: items must be received back at our warehouse before a refund can be issued. This ensures fairness and accountability across all orders.
Regarding your comments about the kettle, perceptions of noise can vary depending on the model and personal expectations. Customers seeking a quieter boiling experience may wish to consider models specifically designed with quiet boil technology, as not all kettles are engineered with this feature.
We’re always looking to improve and do take feedback seriously, but we also aim to ensure that information shared in reviews accurately reflects how our processes work.
If you still require assistance with your return, our customer support team will be happy to help.
Deep fat fryer was faulty,Customer…
Deep fat fryer was faulty,Customer service very helpful and sending me a new one.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your 5-star review 😊
We’re sorry to hear that your deep fat fryer was faulty, but we’re really pleased that our customer service team was able to assist you and arrange a replacement quickly.
We hope your new fryer works perfectly for you, and thank you again for your feedback 😀.
My breadmaker arrived and when I opened…
My breadmaker arrived and when I opened it the kneading blade was missing. I contacted customer service and once my purchase was verified my part was ordered. The customer service was exceptional, keeping me updated regularly of progress and confirming my missing part would with me in a few days. Would definitely Morphy Richards based on this interaction.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your fantastic 5-star review 😀
We’re sorry to hear that your breadmaker arrived with a missing part, but we’re really pleased that our team was able to resolve this quickly and keep you updated throughout.
It’s great to know you found the service exceptional and felt supported every step of the way, this is exactly the experience we aim to provide.
Thank you for your recommendation and for choosing Morphy Richards 😊.
My call to you this morning was dealt…
My call to you this morning was dealt with by Claire so efficiently and with speed and full customer service focus at its best , nowadays in my experience that level is lacking but not with your Company and particularly Claire …. thank you again
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your wonderful 5-star review 🤩.
We’re delighted to hear that your call was handled so efficiently and that Claire provided such a high level of customer service. We’ll be sure to pass on your kind words to her.
Thank you again for your feedback and for choosing Morphy Richards 😊.
Kettle not switching off
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I sent proof of purchase, photos and video. Millie responded quickly. I would recommend Morphy Richards.
Successful and prompt outcome
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your fantastic 5-star review 🤩
We’re sorry to hear about the issue with your kettle, but we’re really pleased that our team was able to resolve this quickly and get a replacement to you within just a few days.
It’s great to hear that Millie kept things moving smoothly and made the process straightforward, we’ll be sure to pass on your kind feedback.
Thank you for your recommendation and for choosing Morphy Richards 😀.
CLASSIC SOUP MAKER
OMG! I can't believe how good this soup maker is! Why did I not buy one sooner! I always thought making soup in a pot was the best way but I was so wrong! My friend raved about his soup maker so in time I asked him which one he had and I copied him. I'm so glad I did as I think its amazing. I was quite poorly shortly after it arrived and fancied some soup so filled it up and switched it on, 20 mins later I had veggie soup that was all blitzed and ready to pour. Just what the dr ordered. Definitely worth ordering 💜
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your amazing 5-star review 🤩
We absolutely love your enthusiasm, it’s exactly how we hope everyone feels using our soup maker! There’s nothing better than a quick, comforting bowl of homemade soup, especially when you’re not feeling your best.
We’re so pleased to hear it’s been such a great addition to your kitchen and that it delivered exactly when you needed it most.
Wishing you all the best, and thank you again for your choosing Morphy Richards 😀.
The item was delivered quickly but in…
The item was delivered quickly but in first use was faulty - I contacted the customer service department who were excellent - gave me instruction to dispose of faulty item and offered replacement. I declined and got a refund which was issued without delay.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your review.
We’re sorry to hear that your item was faulty on first use, but we’re really pleased that our customer service team was able to support you quickly and offer a suitable resolution.
While it’s a shame you chose not to receive a replacement, we’re glad the refund process was handled smoothly and without delay.
We appreciate your feedback and hope to have the opportunity to serve you again in the future.
Not good customer service for faulty items
Their products are good. But if on occasion you find a fault they dont want to know. Thankfully the retailer honoured morphy richards three year guarantee and refunded. But they shouldn't have to and were quite annoyed at this.. Have now purchased another make plus two extra appliances. I won't trust them again. I found Millie not helpful at all
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We always aim to support our customers as quickly and effectively as possible when an issue arises. We did request some additional details so we could fully review your case, but unfortunately we haven’t yet received a response. Without this information, we’re unable to investigate what may have happened on this occasion.
In line with consumer law, if a product develops a fault within the first 12 months, the retailer is responsible for providing a resolution. That said, we do always encourage customers to contact us directly in the first instance, as many issues can be resolved quickly through troubleshooting or replacement parts, avoiding unnecessary inconvenience.
We’re sorry to hear you found our service unhelpful, as this is not the experience we strive to provide. If you’re happy to get back in touch with your details, we would still welcome the opportunity to review this for you.
Excellent
Excellent Millie was so friendly got back to my e-mail in a couple of hours and sent my replacement item out
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
We're delighted to hear that Millie provided such friendly and efficient service.
Your kind feedback will be passed on to Millie, who will be thrilled to know that her efforts made a positive difference to your experience.
Thank you for choosing us, and we hope you enjoy your replacement item! 😊
Amazing customer service and customer…
Amazing customer service and customer satisfaction. Thank you Jack
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
Thank you for your wonderful 5-star review!
We're delighted to hear that you were pleased with both the customer service you received and the resolution provided. Your kind words mean a great deal to us, and we'll be sure to pass your thanks on to Jack, who will be thrilled to know that he made such a positive impression.
Thank you for taking the time to share your experience, and we hope to assist you again in the future.
Order sent to wrong address
Order sent to wrong address, they came back to me straight away within the next day to resend a new one, many thanks
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Morphy Richards UK
We're pleased that our team were able to resolve the issue quickly and arrange a replacement for you. Your kind feedback is greatly appreciated, and we're delighted that we could get everything sorted promptly.
Thank you for choosing us, and we hope you enjoy your new item!
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