Mopar Anmeldelser 

Worst customer service and most unresponsible and unprofessional employees that have no clue of what’s going on. Been waiting for a refund check for my total vehicle since October 2023. We are now in March 2024. They did finally send me a check and they stopped it for no apparent reason. I’ve been having to call them over 35 times since, they totaled my car on October 26, 2023 to get my check. The customer service and the representatives have no clue what day of the week it is never mind what year it is. There is no professionalism and no common sense four year-old daughter daughter has more sensibility and understanding than the people that answer the phone at customer service. It is pathetic that Chrysler Jeep Mopar allows this to go on a multi billion dollar company. You guys are pathetic and letting these people run your company and be so unprofessional is very sad because I love my jeeps.

If I could give it a 0, I would. I cancelled my extended warranty 2 weeks after I purchased my Jeep Grand Cherokee. It took me a year and over 15 phone calls to get my money back! Every excuse was given.
“Sent it to wrong address at Stellantis,” who is my loan company. Stellantis OWNS the MOPAR company!
“A supervisor would call me.” Never happened.
“Check would have to be re-issued.”
“It has been sent.” Wrong!
Finally, I was told it had been sent but it could take 15 business days for me to receive. What…by Pony Express!?!? It took the FULL 15 business days.
I will never buy from Chrysler, Jeep, MOPAR again.
And..don’t ever let anyone set up a loan with Stellantis!

Minor emergency. Windshield wipers just cut out. I don't need a tow, but I can't drive in this weather. I am just a few meters from a Canadian Tire open on a Sunday. The dealership doesn't open until Monday. Dealing with Canadian Tire will solve the issue while calling Mopar just resulted in expensive barriers. I paid over $3600 for this protection for 5 years. As a result, I have learned I can't trust the only dealership group in my area. Don't buy this protection . You will be broke and stuck.

Ordered accessory for my car on 27th November it is now 8th Dec has not even been dispatched yet. 2 messages and 2 phone calls later and still no idea when they can send. Have requested refund- let's see if I get one or am beginning to wonder if they are a scam site !

Have emailed and rang several times to try to get a part number for a wiper motor so that I can check used parts. Clearly my jeep dealer won't give it as they only want to sell new parts. Been onto Mopar and they keep coming back with same bull. Contact my local dealership. So my local dealership will sell me a used part Mopar? I think not. Useless

Unfassbar schlechter Service. Es wurden völlig falsche Produkte geliefert (obwohl im Store die richtigen ausgewählt worden sind). Ein Rücksendeausftrag war auch nicht möglich, da der Online-Store anschliessend die Anmeldung verweigerte. Der telefonische Kundendienst konnte (oder wollte) nicht helfen. Eine Email wurde nicht beantwortet. Schliesslich habe ich die Produkte an die im Impressum des (deutschen) Stores zurückgeschickt, um letztendlich festzustellen, dass die angegebene Adresse sowie die im Impressum genannten Verantwortlichen gar nicht mehr existieren ...

I would have given a zero rating but it wasn’t an option.. We just purchased a 2023 Ram 1500 with the 3.6 Pentastar engine. I’ve been in contact with the service department for weeks and no return calls or resolution to the issue this truck has, so I called Mopar to see if they could help me with this! This guy could care less about my complaint. Told me to go to dealership and get a diagnostic test done. How many dealerships do I have to call to find someone that knows what is going on! 80 degree weather and on cold start(first one of the day) this engine revs to 1750 rpm for 30 seconds before it settles down to 1500 rpm. This engine is RACING and I am alarmed. What damage is going to happen when it is 20 degree Michigan winter..? The people Mopar puts on the line doesn’t have enough common sense to tie his shoes for Gods sake. All I wanted is a phone number for someone that’s seen this and knows how to fix it.. I couldn’t even get them to make a note connected to the VIN so if this engine fails after the warranty they will help me! Dude wasn’t interested in doing that for me! Not happy at all!!

The only thing worse than the defective Mopar 25K Fifth Wheel Hitch performance was the absolute joke of a customer service department that apparently is well-trained to string a customer along for such a period that they will hopefully, eventually give up due to the exorbitant about of time taken to resolve an issue. The delay tactics of transferring to other departments, holds of up to 53-minutes, and "we'll call you back", have become excruciatingly overwhelming. I will never buy another product, and wish I had not bought this one. This has been ongoing since JAN '23 when their defective hitch caused over $7K in damage to my truck.

1.8 stars for this company is misleading. They deserve a zero! I would give a zero if I could. Terrible company with terrible customer service. I ordered a part that said "in stock". I paid to ship overnight. When it didn't ship within 24 hours, I messaged them via their contact form. It took them nearly 48 hours to respond stating their "shipping department was behind and it would ship in 24 hours". In other words... they're incompetent. Another 24 hours went by and still nothing, so I contact them again and ask what the heck is the deal. Then they respond with "item is out of stock, we are canceling and refunding your order". What a joke. This place needs to go out of business. Please do not buy from them! You are better off with eBay, Amazon, or just about anywhere other than this place.

I will never pay for this warranty again. They pay for nothing and it took months to get a reply. I never received documents on the case and never knew the case had been closed. There is no use of paying for a warranty that doesn’t cover anything.

If I could give a zero I would. I attempted to purchase a new hub assembly and bolts. Paid almost 500 for the parts plus overnight shipping. It took them 2 weeks to ship something that was suppose to be overnighted. Told them to cancel it and had to find the parts elsewhere and spend more money. They sent it anyway took my money at the very beginning when I ordered. Refused the package, was never in my possession, once it had finally came after getting parts elsewhere. Been over a month and still haven't received my funds back. Giving another couple days before I get a hold of an attorney and file a lawsuit against them. Utterly ridiculous how they do business and surprised theure even still open. I'll never do business with them again. BEWARE if you do.

The website is stupid. I couldn't make the pay par work so i found another website that offered the same product and got it there. If your website is not user friendly, people wont use it. Easy fix but judging from other reviews i dont know how your in business.

I believe this business is closed. No one answers the phone or emails and I can't get an order status. I hope they get the email I sent to cancel my order!

Item sent was not even close to what I ordered, mispackaged! They would not allow an exchange for the item I ordered. Stated that because I opened the package it was not returnable. The package was not transparent, I had to open it to see it was wrong! This company is a scam!

My Jeep had a Mopar battery inserted in my vehicle on 02/6/2021. On 03/10/2023, the battery failed, requiring replacement. The battery has printed on it "36-month free replacement." I went back to the dealer to have the part replaced, only to be advised that it would not be free. Upon hearing this, I contacted Mopar and was advised by customer service that the dead battery in my jeep would be reimbursed and that I just needed to submit a copy of my mechanics' receipt. Upon reviewing this information, I went to my local dealer and had the battery replaced. I submitted the paperwork to Mopar for reimbursement. After several weeks and not hearing anything, I contacted Mopar and was advised that the battery was only warranted for two years. I informed the representative that the battery stated "36-month free replacement" on it, and they refused to comment. I asked to be put in contact with a manager for further information and was denied. Mopar is falsely advertising this product and is not promising what is printed on the battery.

They offer 3 tires and the 4th is $1. I selected the tires at one price and when got to the cart it was a higher price. They inflated prices. They came out they same. Research your local tire companies. the prices are so inflated that you wind up with the same or lesser prices to buy 4 from a local dealer. They aren't but should be ashamed.

Very poor customer service, no telephone contact numbers available. Parts took almost 2 months to ship. 1 months to respond to an email. Real scam artists.

I am the holder of a Mopar Vehicle Protection Lifetime Maximum Care warranty that covers a 2012 Dodge Durango. It went into effect 3/22/2012. I paid a lot of money for it.

On February 27, I brought the Durango to Fort Collins (Colorado) Dodge with the engine making a strange sound. Diagnosis showed it was caused by a failing lifter. The proper repair is to replace the camshaft and all lifters. These are explicitly covered; in the policy, "Cylinder Block and all Internal Parts" applies.

The engine is not worn out and does not need to be replaced. It does not consume any more oil than it did when brand new. I am a "car guy" and have always been meticulous about maintenance, using only the best motor oil (Mobil 1 Synthetic).

It took more than a month (!) to get a response from Mopar Vehicle Protection. On March 28th, I was informed that the warranty was being "bought out" for the present value of the Durango - according to them, $8000. It would be worth more if Fort Collins Dodge had replaced my damaged center console as they had offered to do, and I had authorized, during a past service visit. Their failure to replace it then is negatively affecting the Durango's value now. It is otherwise in excellent condition.

I got a quote for replacing the camshaft and lifters from Fort Collins Dodge: $6400. That's a high price; entire rebuilt engines - "long blocks" - with a 5 year, unlimited mileage warranty, cost $3999 from Fraser Engines. Yet even without disputing the low estimate of my Durango's value or the high estimate to repair it, Mopar Vehicle Protection is obligated to cover the repair.

You see, Mopar Vehicle Protection is trying to use this clause to get out of the contract: "The maximum benefit amount ... will be THE TOTAL COST OF THE REPAIRS PER VISIT ... OR THE CASH VALUE OF THE VEHICLE, WHICHEVER IS LESS". The problem for them is, the total cost of the repairs doesn't exceed the value of the vehicle, even using their numbers.

After 12 days and no update on part i sent nasty email only to see a shipping label created that day. Now have to wait another 7 days for part. Wil NEVER shop moparts again and I suggest you heed my warnings and keep looking.

We ordered $2k in parts on the official MOPAR.com website.
2 of the parts we paid for were not in stock so we had to purchase somewhere else.
One of the larger parts was missing from the package.
We emailed them but the person who responded the email said they personally put it in the package. But strangely it never arrived. This person would not give us a phone number to talk to anyone. Told us we should contact UPS, which obviously told us we needed to have the sender contact them. Now the MOPAR representative (Manuel Bermudez) won’t even reply or give us a phone number we could call to try to sort this out. What kind of business is this? why is it so sketchy? Why not provide a phone number? Why no replies?
On another hand; why do all parts say MADE IN CHINA?
Save yourselves a headache and purchase parts from somewhere else. This company is super SKETCHY.