MoparOnlineParts.com Anmeldelser 

Needed a serpentine belt for my 2018 Jeep Grand Cherokee. Ordered through Mopar online parts because I want OEM parts. Found Mopar serpentine belt on the site and ordered. What arrived was a Napa belt. On the cardboard was the Mopar part number written in marker on a piece of tape.
Listen, if I wanted a cheaper Napa belt I would have driven 7 minutes to the local Napa shop. Understand? Instead, I gave you the business and you failed. I paid $55 for a Mopar belt and got a $23 Napa belt.
What is wrong with businesses today? Did IQs just drop or did stuff like this just get easier to get away with?

During my first orders as a first time buyer had no issues. Unfortunately, experienced multiple issues with my second batch of orders. Was informed by the repair shop to where my parts were shipped that the box containing my items was damaged & half taped. Someone tampered with the accessories bag as the bags are ripped in conjunction with one of the actual parts (hose part) its bag also was mishandled. Not to mention, a part is missing that I paid almost $200 for.

Contacting this company is arduous.. as it takes them all day to draft a response to your emails.

Now, I have to wait even longer to have my turbo replaced.

As another person quoted.. we utilize these online merchants as an alternative to the price gouging and/or severely mark ups performed by the dealer..

Mopar negligence as I’m quite sure they do not perform QC checks before shipping out the parts plus an inconvenience to me (part not accounted for plus items tampered) one would think this company would action swiftly.. Nope.. I have to wait years for a response.

I had an extremely disappointing experience with A Mopar Parts.
The biggest issue has been their customer service. I've been trying to contact them for weeks, sending multiple messages without receiving any response. I have reached out at least three times in the past week regarding a wrong part they sent me, and I've still heard nothing back.
When my order arrived, the packages were damaged and falling apart, and parts were missing. I'm also still waiting on a seal that I was told would take only 3–5 days to arrive at their facility before being shipped to me. It's now been more than 40 days since my last conversation with them, and I've received no updates or communication.
To make matters worse, they sent me the wrong part, but because they won't respond, I can't arrange a replacement or return. Their return policy includes restocking fees and strict conditions, which, in my opinion, leave customers carrying most of the financial risk when the company makes a mistake. Policies should protect both the business and the customer. Based on my experience, this policy feels less like customer protection and more like a way for the company to collect additional fees from people who are simply trying to correct problems with their orders.
What makes this even more frustrating is that my local dealership in Watertown, NY wanted to charge nearly twice the price for the exact same OEM part. That leaves customers with very few reasonable options—we order online to save money, but if something goes wrong, we're met with poor communication, damaged shipments, missing parts, incorrect orders, and a return process that feels stacked against the customer.
Because Mopar OEM parts are essential for many vehicle owners, customers often have limited alternatives. That makes responsive customer service and fair return practices even more important. I hope A Mopar Parts improves its communication and customer support, because no customer should have to wait weeks for a response while dealing with damaged, missing, or incorrect parts. Based on my experience, I cannot recommend this company at this time.

This place is the worst place to order from it takes them a long time to respond and I ordered a part and I got an empty box in the mail and they will not refund my money and told me I need to contact the post office and see what they can do for me.

Horrible.
Ordered all weather floor mats.
They took my money immediately.
They didn't have the part in stock.
Got little to no communication or information on shipping.
When the mats arrived, the box was crushed, already opened and resealed, and were missing the drain plugs.
Called and left a voicemail, as well as filed a ticket to get replacement plugs. NO RESPONSE.

I ordered a healight assembly for my 2021 Dodge Durango. The price was listed at $793.26. They responded and said I had the wrong part number and the correct part was $1021.52 and to give them the okay to proceed with their updated part number. It turns out that either part number (68433777AE or 68433777AF) will work. I told them to send me the part I ordered for $793.26. They cancelled my order. I noticed other people had similar experiences with this company.
Leo Lozano

The is a fake company they will not answer phones and will not reply to your messages.

Mopar online parts customer service is nonexistent. You cannot get a response. I will never buy from these people again and lost 457.00 dollars from this horrible experience.

This company's website is complete trash. I called them at a number they do not list, anywhere. I spoke to a saleperson who according to himself was able to narrow down the over 12,000 results for 2010 grand caravan door handle down to one. He said he found it but when pressed could/would NOT provide a part number so I could order on site though their site had sale prices listed which he did not offer on the phone.
I tried to leave a review of this dismal performance but was NOT ALLOWED TO DO SO! They very pointedly separate website reviews from product reviews but as I was unable to make a purchase entirely due to their ignorance I am also not allowed to review the ordeal.
THIS LEADS ME TO BELIEVE THEY CHERRY PICK REVIEWS TO KEEP THEIR FRAUDULENT STAR RATING. ALSO, "we can only find parts by VIN number" and slesperson literally could not even tell me the color of the door handle he said was the right one.
They very obviously don't know a damn thing about car parts. IMHO Be very wary of this company.

I wish I could leave "0" stars. Stay away from this company. Moparonlineparts.com has not returned my emails or calls. I have been waiting for a part since 12/31/2025. They said that was backordered because of a nation wide shortage. I asked for a refund on May 1 and have not received any response from them I contacted American Express and these are the phone numbers they have for them Parts-516-260-4076 (Transfers you to a full mailbox). Sales 516-240-9892 (transfer you to mailbox (No return call./ 833-978-0188/877-229-0427( Full mail box) No response from any of these numbers. This is looking like a scam.

I order a part and they sent me a totally different part displayed on the image on the website i requested a a return which sucks because they charge you a lot for their mess ups but wtv the worst thing was that i never got me refund and after calling several times the same person for PARTS had the worst customer service and had an attitude like he hated his life and ofc hated his job and seemed like his only job is to sit on his ass rub his belly button and not do his job

Edit: update - I went to the dealer and they said it was not an exact fit and did not look good. I was able to contact store and they did send me a return label and a full refund. They said it may be one that was on the shelf too long but they honored there purchase which I’m glad. It was also a real store. Not a scam so from 1 star to 3 stars. I bought the correct part from the dealer. Not much more in costs. Less than 50 bucks difference surprisingly.

I will update if I get my money back. They sent be a taped, literally taped heating seat element with dirt on it and an obviously used filthy connector part. I wish I had used trust pilot instead of just googling . A little cheaper then parts geek so I should have known a scam. I’ll report to that state’s attorney general if I don’t get a refund. It’s a very good website so that folks can get taken. I’ll edit this as to how resolved. Card will most likely have to handle it is my guess but I’ll give the. A chance

A day after my order was accepted, I received an email explaining Chrysler updated the part number (same exact part) and it will now cost $100.00 more. Mopar Parts Webstore website still shows the part number I ordered available for order at the original price.
I called the 800 number provided and got the run-a-round from the parts counter at Lakeland Chrysler Dodge Jeep. I was told they will not honor the price on their website. Sounds like this is a common practice for this seller.

Literally the worst shopping website on the internet for mopar. I had the Same issue as many other people IE: slow shipping etc. but they actually sent me the wrong color then said they would not pay return shipping because i didn't enter my vin, but i verified the make, model and color on the main page.. Absolute total scapegoat to get out of shipping.

I ordered some hardware for mounting 2nd hand oem running boards. Essentially just some bolts and washers and what have you. Was told it would be 7 to 10 business days. Its going on 15 business days now. At least it was only 40 bucks. After reading the other reviews here I'm not going to put myself through the torture of trying to contact them.

Update, I did end up contacting them, I wish I hadn't. My order has been sitting idle in their que for over 2 weeks now. Upon my inquiry they finally shipped it out with no explanation. They just said "it shipped today". UPS tracking says it will be here on the 22nd, over a month since i made the order. When I responded with my frustrations they just said, "sometimes we see faster delivery dates than quoted". Didnt bother to adress why it happened or even apologize for how long its taking. They're not a scam, they just suck. Im not sure which is wosre.

Ordered a remote start kit, 30days later still no product, no reply to any of my inquiries as to where my product is at. Had to file a claim with my credit card to get my money back. This place is a scam apparently.

I’ll never buy anything from them again. They just take to long ship out your parts. I made an order on Tuesday for a bolt and a nut for my strut and it’s now Friday and can’t call them and I emailed them yesterday haven’t heard anything back and now I probably won’t get it until next week. Ridiculous I have to wait over a week for a bolt and nut to finish this job. Why does it take a full week to ship something out when it says it’s in stock. Makes no sense to me.
I made an order about 2 weeks ago for $1500 and that took over a week too so I’ll go elsewhere for now on.

Definitely a scam site. Ordered an engine air filter months ago. Can’t get calls returned or emails. Reported to the BBB

Bought a plug and play door actuator from Mopar, paid a workshop to fit it, it didn't work, I took it to a RAM dealer and they charged me $250 to tell me the part was faulty. It's so far cost me $600 and no fixed door. Tried to contact customer service, no response online, or by phone.