Monster Casino Anmeldelser 

Dont even bother...they are ok only when u deposit money..no questions asked...when you try yo withdraw .... nightmare...papers after papers after papers and even if u send everything and they supposed do the verification up to 3 days they just wasting your time chating with the live help that only lies to you and are puppet's not helping at all...avoid avoid avoid....going to post in all forums and going also to complain for start to askgamblers etc...and soon if they dont send the withdrawal to gambling comission

A few deposits and withdrawal were all good, 24 hour or so turn around with the withdrawal which is pretty acceptable. After another deposit and win, trying to withdraw again my withdrawal was left pending for a week. Upon asking for help with this I was alerted that I needed to upload documentation for the account verification, told that I should have received an email with this (which I never) I agreed and uploaded the documents and that was 4 weeks ago now, still not verified and in turn still not paid. Would avoid at all cost, once I FINALLY receive my funds I’ll be closing my account for sure!

Grace Media casinos, they use to be good, now if seems they are stalling on paying out, was a VIP at the group, sent documents 8 weeks ago for review (SOF/SOW) on the 18th March 2021 (same day as requested) , had a reply on the 19th March saying need more details so sent a massive email with all my details and full commentary on the 24th March 21, have not heard anything since, the each time I contact them they say still reviewing and now dealt with utmost urgency , will have a response in 7-10 working days! It's now 8 weeks, they show Ibas on their sites but they are with eCOGRA who are notoriously slow so would recommend if seeking a ADR to use Ask gamblers / POGG for mediation

My case has hit the 8 week deadline for a complaint to be handled, the options available are ADR you can also go down the route of small claims but have to make sure you go through the internal complaint procedure first (8 weeks from date of you notifying them of official complaint) otherwise the court will kick out the case, note you don't have to go down the ADR route nor have to use their preferred one, you can use small claims and even small claims if the ADR adjudicates against you. Make sure you follow the guidelines in terms of court speak to citizens advice and they tell you the process, if you don't follow the process it will get kicked out of court and you will end up wasting your fee, sorry to see all the bad comments they were good once, don't know what's happened, know nektan who sold the B2C side to Grace media / active win has been suspended by UKGC not sure if this has impacted them but either way something has changed, appreciate pandemic has changed the way people work but checking docs doesn't take 8 weeks, if you have nothing to hide and your source of funds or ID are all fine then take control back

Update after managing to speak to one of the directors this matter is now closed and I my withdrawal is being processed.

Again I’m still waiting for documents to be verified and my withdrawal to be processed ive had enough of the dead excuses and the lies I’ve sent them more then enough documents over the last 2 weeks to be able to confirm who I am!!!

Awful experience.. never had issue withdrawing now all of sudden one over £1000 been waiting nearly a week for withdrawal. I'm all verified they tell me 3 working days time frame now they have blocked account and not replying to emails. What do I do?

Absolutely disappointed of their customer service and casino!! After spending 2000 won £3000. Been waiting 15 days and still my funds pending. They requested documents for verification sent them straight away. Been sending emails and contacting the chat.Getting back excuses with their departments. Been told my case is raised up that’s and will be looked into it. They stopped replying back to my emails and the chat representative automatically closing the chat! Awful experience ever!

Lot of deposits and very low return , I wud give this site a miss 100%

Registered my account on 24-4-21.Turned out to be my lucky day. Made a withdrawal request the next day and uploaded my documents as requested. After reading the reviews I was concerned that the process would be lengthy. I raised my concerns with customer support after a few days due to the lack of any updates. To my delight on the 29-4-21 only 4 days later £18'000 landed in my Paypal account. My experience with customer support is a positive one and happy to continue using Monster in the near future.

This site is a scam. I have been waiting over a month for my £2,000 withdrawal. The phones don’t work live chat just fob me off and when emailing you get a generic response and nothing more. Stay far away from this site!!!!!

I won a substantial amount of money and have recieved all the Winnings, the withdrawal process is slow (3 weeks) however they did everything as they said they would, Customer Support were great and patient with my endless daily request for updates.

I have £2500 in winnings but they just won’t pay out, keep asking for documents! Hopefully will pay out this week! Anybody know what I do to get my money Iam worried they won’t pay! They have also restricted my account

Been waiting 15 days for withdrawal restricted my account no reason got a withdrawal that’s been pending keep getting told it’s with documents department wait all’s I’ve done is wait and I’m sick of it has anyone had any similar problems if so how long did this take to solve

Do not use, i won £400 and they just won't pay it out, they are asking for documents that do not exist.

They are a set of con artist.

Worst casino I've ever had the opportunity of playing, games are good and I even won £1700 but the service is far from good, took an age to get a reply, uploaded documents as requested then others were needed so more time before I could withdraw and as for the online chat, so frustrating you fill in your details to enter the chat and have to confirm them all again olly to review a generic reply that's been passed to the right team who will contact you in up to 72 hrs. After all that and my withdrawal finally processed my account is now restricted with no reason why except that's been passed to the relevant dept who will email you in upto 72 hrs. Charlatans!!!!!!!!!

Total scam definitely avoid never win on any money I deposit but won £50 on bonus money which it took off me and then said I never won it even tho I sent them screen shots spoke to customer service which advised me to email my screen shots got a reply asking my details and that was it nothing else waste of time I will be sticking with jackpot joy awfull scamming site !!

I would give 0 if I could got my free £5 bonus money and turned it into £1200 after meeting the wagering requirements of over £400 odd they took the whole amount and gave me £5 actual cash how on earth does that work

Avoid its not worth the hassle, been waiting nearly a month for a withdrawal. Withdrawal team doesn't work weekends and get the same message pumped out on live chat everytime you try. Other casinos payout same day/24 hours.

Withdrawl is way too long to process . it was easy to verify though for once i didnt have to send of half a dozen verification documents .

Never have I had such difficulties withdrawing. I haven’t used the casino for two to three years and logged in to give it another try. I asked straight away on the live chat if they could update my address as I had moved some time ago. They said to send proof of the new address soon and just continue to play which I did. When I actually won, I tried to withdraw and they blocked me from this as they said as per T&C’s I needed to update the address before I played! Currently waiting to see it this can be resolved or whether it needs to be escalated for a decision from an independent body.

If I could give zero stars I would. Same as everyone else. Been waiting on substantial withdrawal for two weeks. Same email response that it has been passed to relevant team, allow one working day. Worst customer service Ever! I suggest putting more people on withdrawal team and less in customer service. Every email is responded to within the hour but seems no one else works there. No attempt to prove they are attempting to sort this.