Monster Casino Anmeldelser 

Oh my God.

How is this site allowed to operate? Being completely straight here- this site is just pure theft. you may as well throw your cash in the fire!

Was promised a £30 free bonus bet if I joined and put a £10 bet on. So I did.

wow, my bet won.. £20 to me, great! and my bonus bet arrived pronto. All good! You know what, to control my gambling habits, I thought.. I should withdraw the £20, and play on with the bonus £30.

BUT.. at this point they say, to withdraw my money I have to pay £2.50 to put the money into my bank, and that if I do, my bonus bet is rendered void (what!! )

so I say, ok then, i'll put the £30 bet on and withdraw after- win lose or draw, still get £7.50 winnings I guess, but i'll probably not use the site again.

Low and behold, my £30 bonus bet wins too. The odds arent great, but I still win another £21! happy days!

then I go to withdraw.. and you know what happens? the £21 is turned into ANOTHER BONUS BET.. I cant withdraw it. At this point, i'm thinking, sod it... and i withdrew the £20 (now £17.50- due to them stealing the £2.50- never saw this b4 on any betting site).. they immediately cancelled my bonus winnings of £21, which didnt surprise me. I am now waiting to see if they give me ANY MONEY. LOL

Withdrew £1640 after winning legitimateally and was banned days later after waiting on withdrawal apparently they listed multiple reasons such a cheating or multiple account ect Ben playing for years online never seen such obvious unfairness and scamming on there side as there no resolution process to Appel and the decision is final with no clear reason Ben though I know ther is none hav to take them to court now

Seriously avoid. Customer service is appalling. They are very happy to take your money for a long time and then they want ALOT of documentation, passport, pictures of bank card (both sides), proof of earnings, proof of house sales. They will take deposits and then mid game, say your account is on hold. The online chat function might as well be a bot if it wasn't for the attitude. They don't care about the customers gaming experience, just want as much money as they can before they give an excuse of comply with regulators' so that can access even more of your personal data . Its the robbery equivalent of smash and grab before you can win anything back, or a total scam to get your data. The only way to get anything out of them is to win quick and don't go back. Hugely concerning

After reading the reviews last night i was a bit worried about not receiving my winnings, I had no problem at all, I got an email and message saying they had gone thru, I checked and they where in my account, thanks. Good choice of games and good lay out.

Still not had my winnings ??????
It’s making me think how monster casino is a scam but they have a took a lot of deposit of me but won’t pay out can anyone help me report this as fraud what line do I go down thank you as now I’m going to searching I have all screen shots of them telling me different lines

Stay away big time! Used these guys and was expecting a free bet. Won my original bet and got a free bet. Used the free bet and won, the winnings went into a bonus pot. I tried to withdraw but it wouldn’t let me, I spoke to someone on chat and he said I need to withdraw my money in my current pot that I won from my original bet to be able to withdraw my bonus pot. I done this and my bonus pot winning disappeared. I queried this with the person on the chat and he said it was not his fault. As frustrated as I was I decided it wasn’t worth it to challenge as the person on the chat was not being helpful. Today I get an email asking me to send a photograph of the bank card I used to make the deposit with to allow me to withdraw my original bet winnings! This is an absolute SCAM! Never use them please!

Absolute joke of a casino. Strangely easy to deposit money which is surely the more important part?? ya know to try and stop people depositing and playing with money that's not theirs.

But of course when trying to withdraw you have to jump through hoops. Take pictures of passports, pictures of you holding it. Why the hell didn't you care about any of this for depositing. Morally bankrupt pieces of crap.

Promise welcome offer, but not release promised free bet.

WARNING ⚠️ 🛑 ⚠️ ⛔️ DONT TRUST THIS SITE IT IS A GENUINE SCAM, THEY PUT FAKE NO DEPOSIT BONUSES AS OFFERS AND PAY GOOGLE FOR IT TO BE THE TOP SEARCH AND WHEN YOU CLICK THE LINK IT CLEARLY SHOWS A NO DEPOSIT BONUS OFFER ITS ONLY WHEN YOU HAVE GIVEN ALL YOUR SENSATIVE DETAILS THEY TELL YOU ITS NOT AN OFFER THEY STICK BY. Don’t trust them go elsewhere

Dont waste your time constantly saying internal server issue reload game slow very poor site no problems on any other site

I wish I could give them zero stars.
I have been waiting weeks for a withdrawal and constant emails to customer support are met with a cookie cutter response which suggests they didn’t even read my message. They are unhelpful and unresponsive and it feels like they have stolen my money. Stay wel away from this company, they are not legit.

Please anyone advice me how to report monster casino ,they are SCAMERS.TWO MONTHS I CANT TAKE MY MONEY BACK. STAY AWAY FROM THIS SITE!!!!!!

If there were 0 stars that would have been appropriate for this site.
I'm chatting for two weeks now to get my winnings back
Same answer every time
People shouldn't be treated like this although some of them are having an addiction
It's not right and fair
They are taking your money straight away but when it comes to pay a win ...you won't see them.
More of us should go further with complaining
Don't let things like this ...fight for your rights

Used the 200% deposit bonus I made a withdrawal on the 6th September in my bank today the 7th of September. Can’t fault very good casino

I cannot stress enough steer clear of this awful company!! After repeatedly uploading the requested documentation both via the document upload page and by email I am still waiting for my withdrawal to be approved. They are ignoring my emails and even cut me off halfway through a live chat message. You have absolutely no chance of contacting them by phone either. After reading through other reviews I can see I am just one of many!!

Horrible!Horrible!Horrible!
This casino shouldn't exist, no tel. Ansewer, no emails response, no withdrawal even pass 5 months still I am waiting for my 50.000£,and now even can't access my account as they have closed. STAY AWAY!

Waited so long for the withdrawals, customer service was not nice at all. I don't like it. 2 stars only because they got games I love.

When I deposited and lost everything was fine.When I won and I wanted to withdraw my money, account has been restricted
for the care of spending too much on games and wanting a source of my earnings
Now I'm waiting 8 weeks for money
Now I,m waiting 12 weeks and They stop ansver to my e-mail I put my case to ECOGRA and resolver I put my experience exactly the same like here to AskGamblers but They reject bad opinion They Said unfortunately, your review is in violation of AskGamblers Posting Guidelines, section Complaints and therefore, it is being rejected.
After an unsuccessful attempt to write a negative comment on AskGamblers, they finally wrote back to me, not that I have to wait and apologize, but specifically that they have my documents.
I just have to write why I transferred Mr. X 200 pounds and a few other trifles an What is happening !!!!!!
Is it legal to take out such private things 🤔 When I deposit large amount and often and lost They don't care but When I deposit small amount and win Paysleeps and even statements not enough They wanna more evidence and more...
Had my withdrawal

Absolutely disgusting!!

I have been waiting since December 2020 to be paid my winnings of £38,000!!!!

They now ignore all emails after requesting my documents multiple times at first. I have raised 5 complaints, contacted the Gambling Commission, tried resolver (no response) and raised a dispute with eCogra who said they had responded to them and I hadn’t completed the interview complaints process so they closed my case!

I have now raised another case with eCogra and yet another formal complaint but I don’t hold out any hope! Absolutely soul destroying