Moja Insurance Anmeldelser 

They don’t even deserve a 1 star please do not get your car insured with these pathetic excuse of people, who will ignore and avoid your questions and calls, they are that low of people that they have ignored me for months on end, and will not return my money for my insurance claim baring in mind this is a very simple and straight forward claim, that could easily be dealt with, I am absolutely disappointed in the level of support and unprofessionalism they have conveyed. I cannot even cancel my insurance and they keep taking my money even though I have not been driving. I will be taking this to small court at this point and would probably receive better support or better said answers from a 5 year old then those who are handling my current case. I am fuming. Please avoid this scamming inconsiderate company. That will destroy your mental health and I will be suing these people for the negligence towards their customers and level of disrespect I have received on the receiving end has been awful and unacceptable I will not allow this to continue further, they will avoid your call and answer on another number and then put you on hold when they realise who you are. Please for your own sanity avoid these people. This company is disgusting. One of my biggest mistakes has been insuring my car with these people.

Was wit mojo before easy to deal lot of companies want u to have a tracking app im nearly 60 not a child so thank u mojo and fair price

easy to do everything is good so far just hope they don't wanna put it up by hundreds next year and so far I will stay with them

Sent proof of no claims bonus 5,/6 times now recived a letter that you will cancel my policy if not sent I only gave you one because no other option
Policy number 110290078 Mr Graham lean
LJ11DDE

The easiest and most frictionless way to get insurance ! Simple application process and really competitive prices. My old insurer who I had been with for 4 years gave me a renewal quote 3 times as much!

Very good experience

The worst company in the world. I waited two days for the renewal price, only for them to tell me to do it online.

Would give less, it takes more than twenty minutes to go through anyone, and when you do they are clueless and could not care less, at present I have spent over an hour on the phone just trying to have the correct information against a claim when someone drove into me, they are currently withholding my excess and will not explain why, when you contact their chat, they have 24 hours to respond by email to tell you thank you for your enquiry but please call for details and when you do that takes yet another 20 minutes minimum to get through and then they repeatedly put you on hold while they check, and fob you off so you have to start again the next time you call, very very poor

I had a query about whether my old vehicle was still insured up to buying my new one .
And I got a response really quick and they gave me plenty of reassurance and were very helpful.

There was no problem in what I wanted to do. Took a bit for me to understand but more user error than the site. The cost was also reasonable.

I was disappointed the premium increased due to moving home

So simple and straightforward to make changes to my policy for my new car. Took only minutes to do with nohassle. New premium was less than my current one and a refund of the difference was in my account within a few hours. MOJA set a standard and simplicity of service that others need to learn from. Thank You 👍

Moja Insurance auto renew policy. In my stupid naivity I assumed because Moja could not take payment (Card had expired) That the policy would not auto renew.

So it transpires, that this company not only try to take an admin fee for not auto renewing, they also claim that the policy has renewed, even though you aren't actually covered. Basically this none-cover ticks along in the background pretending that it has been renewed. When eventually this dawns on you, you have to pay not only the £52 admin fee but also for every day that you had none-cover. Total cost £129.19, and I guess I got of lightly.

Thanks Moja, lesson learnt, I wont be using your services again.

It was so easy to apply for quick to do and easy understand and good price

Great and straight forward

Easy to access and rapid response

Didn't like my insurance going up for changing address thought it would of gone down a bit as I've moved to a nicer area and my car is now kept on a driveway 🤷🏼

Trying to add an additional driver to my cover has been extremely frustrating due to a poorly designed website. After entering the additional driver’s details at least 10 times, the page repeatedly refreshes and sends me back to the top, preventing me from progressing.

On the few occasions it did move forward to the quote stage, I was met with a “Sorry, something went wrong” message. After experiencing this issue three times, I eventually gave up.

Overall, a very disappointing and frustrating user experience.