Moja Insurance Anmeldelser 

4 587
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Easy, easy,easy!!!! Highly recommend this insurance company for swift information and cover. If you have a busy life and don't have time to dig through files and drawers to present a thousand document... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Unambiguous contract wording. No request for black boxes or tracker app so a good price for cover. Add ons also easy and competitively priced. Hopefully the nationwide recovery meets expectation in th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve been with Moja for a few years now and I can’t fault them to be honest. Every time I’ve had to contact them I’ve had a reply in good time and my account is so easy to mange and no extra charges f... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Cancelled auto renew. (Have evidence). Thought no further of it. Then on sat 26th, opened some post, letter from Moja (arrived a couple of days earlier) to say insurance will automatically renew from... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forsikringsselskap

Om Moja Insurance

Skrevet av virksomheten

Hey! 👋

Think insurance is a bit blah? Think again!

Moja cover is online, all the time - you can get everything you need online, so we don’t have contact numbers for the everyday stuff.

Don’t worry though – you can still call us if you need to claim. And for anything else, our Moja Team are just a message away if you need help.

We also think insurance should be easy to understand, with no boring insurance jargon and no online admin fees, so that’s exactly what we offer.

If you love it, then Moja it with us – get a quick quote now in a few clicks 👇

Get a quote

Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

5k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(4 587)

666 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

this is by far the worst company ever

this is by far the worst company ever, they take days to respond and some how they allow random people to hack peoples accounts and insure there own cars and then turn around to me and say provide more information, this is the worst company ever ! right now there allowing a random stranger to take over my policy and can't even reply to me

13. juli 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Moja Insurance

Hi.

We are truly sorry to hear about the frustrating experience you've had with your policy and the difficulties you've faced with our response times.

So that I can look into this for you, I have requested some details from you.

Lindsay
The Moja Team

Vurdert til 5 av 5 stjerner

easy contact,easy way to do any updates…

easy contact,easy way to do any updates or changes,highly recomendated.

11. juli 2026
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Svar fra Moja Insurance

Hi Krzysztof

We're so glad to hear that you found our contact and update processes easy.

We truly appreciate your recommendation!

Lindsay
The Moja Team

Vurdert til 1 av 5 stjerner

Extremely disappointed

Extremely disappointed, took out moja insurance and was involved in a crash, when I tried to insure my new car with moja they told me they can’t insure it and I need to cancel my policy , wouldn’t tell me why nor could I get hold of anyone at all as it’s all online. When I then went to cancel I had to pay the rest of my insurance off in full even though they were the ones making me cancel the policy ! Avoid unless you want to be caught in this trap also and unable to speak to anyone in person

9. juli 2026
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Svar fra Moja Insurance

Hello,

Thanks for leaving us your review and I'm sorry to hear you've not had a good experience.

Moja is an online-only insurer, but we're available via Live Chat and via the contact form available in your online account.

I have requested some more information so that we can look into this for you and raise your concerns.

Rachel,
The Moja Team 🚘

Vurdert til 3 av 5 stjerner

Awful company - but made amends after the event...

A few days after I'd paid two months premiums to begin my car insurance I traded my vehicle in for another, newer car. I tried to change the policy to cover the new car which was to commence the day after my old car's cover began, but for some reason MOJA were unable to do it, despite my emailing them several times (unable to 'phone them except for claims!). Finally I cancelled my policy entirely and got covered by another insurance company, but despite refunding the two months premiums (minus the one day I'd been covered with them) MOJA also took a £25 cancellation fee!
This company offer cheap car insurance for a reason - they's not fit for purpose. Shop around and pay a little more - you will not regret it....

STOP PRESS - I just received a genuine apology from MOJA and a refund for the cancellation fee. Maybe they're not so bad after all.....

3. juli 2026
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Svar fra Moja Insurance

Hello Geoff,

Thanks for leaving us your review, I am sorry to hear you've not had a good experience.

Thanks for providing the information requested. I have now sent an email to you.

Kennedy,
The Moja Team 🚘

Vurdert til 5 av 5 stjerner

Very easy user experience

Very easy user experience. Great price

8. juli 2026
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Svar fra Moja Insurance

Hello

We're so glad to hear that you found our user experience easy and our pricing great! Thank you for your wonderful feedback.

Take care.

Richard.

Vurdert til 4 av 5 stjerner

I have only just acquired an electric…

I have only just acquired an electric car. I was shocked by the price of the insurance quotes. This company seem to be in the know re electric which is why I chose them. Time will tell

3. juli 2026
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Svar fra Moja Insurance

Hello

We appreciate you choosing us for your electric car insurance. We understand that insurance costs can be a concern, and we are committed to providing knowledgeable support for EV owners. We are confident we will meet your expectations.

Take care.

Richard.

Vurdert til 4 av 5 stjerner

Over all it was really good

Over all it was really good, but had some trouble with the final step to make my payment for the year.

30. juni 2026
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Svar fra Moja Insurance

Hello

We're glad to hear you generally had a good experience. We apologize for the payment trouble and are looking into ways to improve that final step.

Take care.

Richard.

Vurdert til 5 av 5 stjerner

Spoke to a Muhammad this morning…

Spoke to a Muhammad this morning regarding a car insurance claim. He couldn't do enough for me, so helpful and pleasant. He even phoned me back, letting me know i would be getting my hire car from Enterprise. thank you.

7. juli 2026
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Svar fra Moja Insurance

Hello

We are so pleased to hear about your positive experience with our team member regarding your car insurance claim. It's wonderful to know we could be so helpful and efficient in arranging your hire car. Thank you for sharing your kind words.

Take care.

Richard.

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. Accurate , very efficient and great communication

7. juli 2026
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Svar fra Moja Insurance

Hello

Thank you for your wonderful feedback. We are so pleased to hear that you experienced excellent, accurate, and efficient service with great communication. We truly appreciate your kind words.

Take care.

Richard.

Vurdert til 5 av 5 stjerner

I found it easy & straightforward to…

I found it easy & straightforward to get the cover that I wanted.

7. juli 2026
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Svar fra Moja Insurance

Hi Robert,

Thanks for taking the time to leave us a review.

It's great to hear that you found the process of getting your cover easy and straightforward.

Thanks for choosing us!

Nicola
Moja Team

Vurdert til 5 av 5 stjerner

Quick and easy to make changes

I contacted Moja online to make some updates to my Policy. It was really quick and easy to do, the changes and impact were were reconfirmed to me before I committed, and a small refund was credited to my bank account the very same day :)

30. juni 2026
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Svar fra Moja Insurance

Hello Pamela.

We appreciate you sharing your positive experience with us! We are so pleased to hear that updating your policy online was quick, easy, and that the refund was processed efficiently. We always aim for a seamless experience.

Thanks
Lucy
Moja Team

Vurdert til 5 av 5 stjerner

Mojo insurance dealt with my claim…

Mojo insurance dealt with my claim quickly and efficiently. Customer service is excellent as they explained everything and put me at ease when dealing with my claim. Would recommend them and have recommended them to others.

22. juni 2026
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Svar fra Moja Insurance

Hello Janice.

We are so pleased to hear about your positive experience with our claims process and customer service. It's wonderful to know that we could provide clarity and ease during a potentially stressful time. We truly appreciate you recommending us to others.

Thanks
Lucy
Moja Team

Vurdert til 5 av 5 stjerner

Great online car insurance company

Great online car insurance company. Easy to navigate their site,easy to understand. Quick application for car insurance, competitive prices, very efficient. I would recommend Mojo to everyone.

1. juli 2026
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Svar fra Moja Insurance

Hi Jacqui.

We are so happy to hear that you found the process of getting car insurance with us to be easy and efficient! We truly appreciate your recommendation.

Thanks
Lucy
Moja Team

Vurdert til 5 av 5 stjerner

So far so good

So far so good, easy to apply for quote, easy to access documents and decent quote. User dashboard is easy to use as well.

16. juni 2026
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Svar fra Moja Insurance

Hi Adam,

Thanks for taking the time to leave your feedback.

It's great to hear that you found our quote application process easy and that our user dashboard is convenient for you.

Thanks for choosing us!

Nicola
Moja Team

Vurdert til 1 av 5 stjerner

A faceless company that can be…

A faceless company that can be contacted easily, I am extremely dissatisfied with the outcome of my complaint. The company held incorrect information about me, and I found the handling of the matter to be wholly incompetent. The standard of customer service was very poor. Some staff members appeared unable to communicate effectively, and their attitude reflected a lack of professionalism. More concerning is that this attitude seems to stem from poor management and an apparent disregard for customers' concerns.
Although the business acknowledged my complaint, it failed to properly consider the financial consequences of recording inaccurate data. As a direct result of its errors, I estimate that my motor insurance premiums increased by approximately £200–£300.
In my experience, the company is only satisfactory only until you need to make a claim. Its after-sales service is cheap, unhelpful, and disappointing, and the handling of this matter has left me with little confidence in the business. Spend more and get a better company

29. juni 2026
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Svar fra Moja Insurance

Hello Michael,

I'm sorry to see that you're unhappy with the service you've received, and that you've found it difficult to contact us.

Moja is an online-only insurer, however we are contactable via your online account.

With regards to the concerns you've raised about inaccurate data, I've requested more information from you so that we can look in to this properly and raise your concerns.

We hope to hear from you soon,

Rachel
Moja Team

Vurdert til 5 av 5 stjerner
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Svar fra Moja Insurance

Hi Christine,

Thanks for taking the time to leave your feedback.

It's great to hear you've found it quick and easy to make changes to your policy.

Thanks for choosing us!

Rachel
Moja Team

Vurdert til 1 av 5 stjerner

Took my money, made it difficult. I cancelled.

Tried to set it up for my girlfriend. They took my money & then refused to deal with me when it came to no claims bonus & eventually cancellation. They’re cheap for a reason.

28. juni 2026
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Svar fra Moja Insurance

Hi Mr R A,

Thanks for leaving us a review.

We're sorry to hear you've not had the best experience with us so far.

Advising generally, we're only able to speak to the Policyholder or an Authorised Contact about policy specifics due to UK Data Protection laws.

I hope this helps explain but if the Policyholder still needs help or would like to get in touch, they can head to our Help Hub at help.mojainsurance.co.uk.

Take care,

Rachel
Moja Team

Vurdert til 1 av 5 stjerner

They don’t even deserve a 1 star…..

They don’t even deserve a 1 star please do not get your car insured with these pathetic excuse of people, who will ignore and avoid your questions and calls, they are that low of people that they have ignored me for months on end, and will not return my money for my insurance claim baring in mind this is a very simple and straight forward claim, that could easily be dealt with, I am absolutely disappointed in the level of support and unprofessionalism they have conveyed. I cannot even cancel my insurance and they keep taking my money even though I have not been driving. I will be taking this to small court at this point and would probably receive better support or better said answers from a 5 year old then those who are handling my current case. I am fuming. Please avoid this scamming inconsiderate company. That will destroy your mental health and I will be suing these people for the negligence towards their customers and level of disrespect I have received on the receiving end has been awful and unacceptable I will not allow this to continue further, they will avoid your call and answer on another number and then put you on hold when they realise who you are. Please for your own sanity avoid these people. This company is disgusting. One of my biggest mistakes has been insuring my car with these people.

29. juni 2026
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Svar fra Moja Insurance

Hello Ad Ad,

I'm sorry to see that you're unhappy with the service you've received and that you've found it difficult to contact us.

I've requested more information from you so that we can look in to this properly and raise your concerns.

We hope to hear from you soon,

Rachel
Moja Team

Vurdert til 5 av 5 stjerner

Was wit mojo before easy to deal lot of…

Was wit mojo before easy to deal lot of companies want u to have a tracking app im nearly 60 not a child so thank u mojo and fair price

29. juni 2026
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Svar fra Moja Insurance

Hi Neville,

Thanks for taking the time to leave us your feedback.

It's great to hear you've had a positive experience with Moja and that you're happy with the price we've been able to offer.

Thanks for choosing us, and have a great day.

Rachel
Moja Team

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv