The sim arrived super fast, instructions were clear (although I haven't left my country yet so I hope it will work fine in Japan). I thought it was more straight forward and was surprised I had to ent... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Vis mer
Selskapet har svart
I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the... Vis mer
Selskapet har svart
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Kontaktopplysninger
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Storbritannia
- support@mobal.com
- www.mobal.com
3,9
Bra
937 anmeldelser
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Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 93 % av de negative anmeldelsene sine
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easy process from start to delivery
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
That's great to hear! We hope you enjoy/enjoyed your time in Japan!
Less time spent at airport
Delivery to home means less time searching in the airport and also able to review the instructions beforehand
24. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for your feedback! Home delivery is definitely a great option, as it gives you more time to prepare. For customers who can’t select this option for any reason, we’ve added pictures of our collection points and maps of the locations to our website where possible. These can be printed or screenshotted for convenience. All of the instructions in the user guide are also available on our support pages which are available for customers to view before hand if they wish to!
I have received the sim card
I have received the sim card. But, have not used it yet.
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We're pleased to hear that you have received your SIM! I am sure you have everything you need to get up and running but if you have any questions about the service please check out our support pages - help.mobal.com/ or feel free to reach out to our support team. Otherwise have a wonderful time in Japan!
Reliable service
I use a Google phone, so the set-up of the service was not too straightforward, but I worked it out in the end with the extra step, which can be made more apparent at instructions of how to connect stage, rather than finding it in the Frequently Asked Questions. The connection is reliable and as fast as you advertise. Excellent value for money.
21. februar 2025
Anmeldelse skrevet uten oppfordring
Best service
The toughest part was how long the phone number took to kick in (I think it took 24 hours, but I had an issue at the airport day of, so I would have needed it immediately).
The service was great and I'll definitely use it again when I go back to Japan.
1. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for taking the time to provide your feedback.
Most activations are completed within 15-90 minutes; however, on rare occasions, such as during busy periods, it can take up to 24 hours.
We understand that this delay is inconvenient, especially when unexpected issues arise, and please rest assured that we are always working to improve this process.
Despite the initial issue, we're happy to hear that the service worked well for you, and we look forward to welcoming you back to Japan in the future!
Great value and reliable
Simple to choose, great price and perfect product. Have used them many times before and always with no issue.
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
It’s great to hear that you find our website so easy to follow, good value for money and that it has worked well for you on so many occasions!
We appreciate you letting us be part of your adventures and we look forward to hearing from you again in the future.
great value, Easy to chose
Easy to choose the right product. Best choice for quality and your money.
Quick delivery. Data to use direct after landing to Japan.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for the fantastic feedback! We’re glad to hear that you found it easy to choose the right product and that everything worked smoothly upon your arrival in Japan! We hope you had a wonderful time!
I'm satisfied with the Mobal internet…
I'm satisfied with the Mobal internet device. Never experienced any break or network outage. Very simple to buy and use.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you so much for your kind words! We’re thrilled to hear that you’re satisfied with the service and how reliable it's been. Our aim is to always provide a simple and hassle-free experience, so it’s great to know that we've achieved this!
The delivery of the eSIM activation…
The delivery of the Japanese eSIM activation code could not happen before I left Australia. Then it took a whole day to activate as I was travelling at the time. This is most unlike my prior eSIM provider "SimCorner" who sent me the activation code within a few minutes of buying the eSIM for Europe in Australia.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We appreciate you taking the time to provide your feedback.
Unlike data-only eSIM providers like SIMCorner, our Voice+Data eSIMs requires additional processing to get the Japanese number assigned. While activations typically take around 90 minutes, they can take longer during busy periods or if requested later in the day. We apologize for any inconvenience this may have caused you!
We do offer data-only eSIMs, similar to SIMCorner, for use in Japan which can be activated within 15 minutes. If you’re looking for a quicker activation in the future, this might be a good option!
Alternatively you could have the eSIM Access code shipped to your home Australia ( Providing there is enough time to get it to you ) as this would allow you to pre-schedule your activation and ensure your eSIM is ready for you to use upon arrival.
Thanks again for sharing your experience and we hope you find the solutions provided useful in the future!
Easy to order and flexible for the…
Easy to order and flexible for the locations to pick up. Also easy to set up with local phone number provided quickly.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Hi Yoshi, thank you for providing your feedback.
It’s great to hear that you found it easy to place your order, and our range of collection points convenient for pickup!
We are also delighted to hear that being provided with a genuine Japanese phone number quickly made life in Japan easier.
Thank you again for your feedback and we hope to hear from you again in the future!
Not bad connection but…
The connection isn’t bad, I used it for 2 years, but you can find way cheaper for the same amount of data or even unlimited connection for the same 100 GB limit price. If you’re going to stay long in Japan just like me, it’s not worth it. I ran out of GB half through the month whether it’s phone or WiFi. That’s the worse thing. If you’re staying short term, it’s good to use their E-Sim service.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for taking the time to provide your feedback!
It's great that you found the Mobal service reliable during your 2 year stay but we are sorry to hear that the service could not meet your needs for long term use.
We are unable to locate your account from the information you have provided (and so unfortunately, we are unable to provide specifics regarding your review) but for those that do not have access to domestic services within Japan, we do aim to offer a range of products and competitive plans to suit most needs / budgets.
However, your feedback is greatly appreciated and we hope to hear from you again in the future!
Mobal e-sim
Very easy to complete purchase and good instructions for activation of e-sim
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that you found the process of making your purchase easy and activating and installing your eSIM straightforward using the instructions provided.
Thank you for your review and for choosing Mobal!
Had issues getting the esim to work
Had issues getting the esim to work, removed it from device - error message said it wasn't pernament - couldn't replace it as it said it was already activated - support said I had to buy another one.
Support have now said they will replace the esim - DO NOT remove the ESIM from the device when troubleshooting - contact support they are helpful. Changing review to 2 stars.
10. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We appreciate you taking the time to provide us with your feedback.
We are sorry to hear that you encountered issues using your Data Only Japan Tourist eSIM.
As discussed with our Customer Service team, we believe the error message you saw (stating that the deletion of the eSIM was not permanent) was a generic message from your device and unfortunately, this is out of our control. However, we do of course apologise for any confusion this may have caused!
We can confirm that we provided clear instructions in the email you received containing your Data Only eSIM, as well as in our terms and conditions, advising not to delete the eSIM from your device as it could only be installed once and cannot be reissued. We also explain that should the eSIM be deleted you will be required to purchase a new one from our website.
Nevertheless, we are glad to hear that our Customer Service team have been able to offer support and come to a resolution with you.
We again thank you for your feedback and hope you have a wonderful time in Japan!
Repeat customer
Repeat customer, due to prompt and awesome customer service.
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Hi Norman, thank you so much for taking the time to provide your feedback.
We are delighted to hear that our Customer Service team were able to promptly assist you with your queries!
We also thank you again for your repeat custom and look forward to hearing from you in the future!
Mobal sim all over Japan
I got a Mobal sim with a Japanese mobile number for my recent 3 month stay in Japan.
Travelling all over, from Akita in the north to Okinawa in the far south, the reception was excellent.
The cost was very reasonable and there was no need to carry a mobile wifi.
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We really appreciate you taking the time to provide your feedback.
We are delighted to hear that your SIM card worked well throughout your stay in Japan and that you found the service good value for money!
Thank you for your review and for choosing Mobal!
Get it before you go
I spend ½ my time in Japan. I need an inexpensive local mobile phone and mobile hub when I'm out and about. We have a land line there. I keep the Mobal line all year. When I'm out of Japan, I can reduce the allowable download so that the cost is minimal. It works very well. It's also a charity, so the expense creates value where it's needed.
1. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for providing your feedback.
It’s great to hear that you find having a genuine Japanese phone number with your Mobal SIM card useful, as well as good value for money.
We are also glad that you find it easy to amend your plan to suit your needs!
We thank you for your ongoing custom as every purchase makes a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
Thank you again for your kind review and for choosing Mobal!
Extremly poor data speed
I bought 2 esims with 30 gig/month while in Japan.
Both of them had crazy low speed connection. Like below 1mb/s.
I contacted the customer service, which to be fair was responsive, but they couldn't help in any way.
Edit: the customer service did reach out and outright refunded me for the past month. This was greatly appreciated from my side. So I am changing my review from 1 to 3 stars
This wasn't specific to some parts of Japan as we travelled all over the country and the issue was the same everywhere. I would not recommend their service to anybody. We were desperate for wifi the whole time and would have been better off going for anybody else but them.
21. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for taking the time to provide your feedback.
We are sorry to hear of the issues that you experienced.
As mentioned in your correspondence with the Customer Service team, connection speeds can vary based on a number of factors that are outside of our control. However, we sincerely apologise for any inconvenience this may have caused during your trip.
Despite the best efforts of our Customer Service agents, we regret to hear that we were not able to come to a full resolution on this occasion but nevertheless, we thank you once again for your feedback and we hope that you may reconsider using our services again in the future.
Great service
Good communication. Competitive pricing. Clear instructions. Smooth transaction. Fantastic signal reception. Highly recommended.
22. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
We really appreciate you taking the time to provide your feedback.
It’s great to hear that you have found our service straightforward to use, works as intended and is good value for money!
We thank you for your review and recommendation, and for letting Mobal be a part of your trip!
No activation, no response
I ordered my pocket Wi-Fi for delivery in Japan before I visited in November this year. It arrived with no problem, and I recovered it from my friends apartment when I arrived. But then I was not able, at any point, to activate the unit. I requested help from the help site 10 or 15 times, and never got a message back.
So I have the pocket Wi-Fi, but I was unable to make any use of it.
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for taking the time to share your feedback. I’ve looked into your case, and I can see that our customer service team responded to all of the emails you sent between November 7th and November 11th. However, based on the contents of your emails, it seems that our responses may not have been delivered, possibly due to them being blocked by your mail provider.
To help resolve this issue, could you kindly send an email to care@mobal.com using a different email address? We'll be happy to assist you in getting everything up and running.
Highly recommended for convenience and peace of mind
Being able to get a SIM card for Japan before I left the US was incredibly convenient and so much easier than trying to get one in Japan. Communicating and entering into contracts in Japan is extremely difficult for a foreigner unless you have a strong grasp of the language and can read and write in Japanese. Plus, it was so nice having a SIM that was already activated when I landed. It saved me the time and hassle of trying to get one here and gave me the peace of mind knowing that I could navigate my way around as soon as I stepped off the plane. And, fact that Mobal donates a majority of their profits to charity was a huge selling point for me. I’ve been with Mobal for 5 years now and have been very happy with the service - I highly recommend them!
21. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Mobal
Thank you for providing your feedback.
We are delighted to hear that being able to receive your SIM card and schedule activation before arriving in Japan made the process easy and convenient for you.
It’s also great to hear that the service worked well for you from the moment you arrived in Japan!
We are very pleased to hear that our Company ethos and charity work attracted you to our services! Your long term custom is truly appreciated and has already made a difference to many lives, as the majority of our profits go towards helping to achieve our vision for the communities that we support in Malawi and beyond.
Thank you for your recommendation and for choosing Mobal!
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