Rachel who assisted us with our various investments was extremely knowledgeable and gave us every confidence in how she helped us with our investments. It was a pleasure to deal with her. She will be... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great personal helpful service as I had a few things I wanted moving around, so I told the cashier Jen Zemlia and she sorted it all out for me. Best service of any bank or building society I've ever u... Vis mer
Wow! Not only do they have a great interest rate on offer but they have terrific customer service. I called the number and spoke to an actual person- she was extremely helpful and polite. Their websit... Vis mer
Customer Service has been uniformly excellent at all points during the setup of our bond. Definitely 5 star. Less great are the online interfaces, which are not always intuitive and occasionally a b... Vis mer
Informasjon om virksomheten
Om Market Harborough Building Society
Skrevet av virksomheten
Kontaktopplysninger
The square, LE16 7PA, Market Harborough, Storbritannia
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 72 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Real person interaction, traditional good customer service.
Called MHBS with regards to the business account query and spoke with Emma.
Emma was very helpful in in dealing with my enquiry. It only took a few minutes on the phone to get everything sorted. This would have taken a lot more time going through the AI chat bot.
Thank you Emma and MHBS
The staff were Brilliant
The staff were Brilliant, helped us all through the transactions.
I wished to switch savings accounts…
I wished to switch savings accounts with MHBS but didn't know where to start so wrote an email to customer services.
The next morning Emma from the Customer Support Team phoned and spent half an hour talking me through the website documentation - and fixed it so that the notice period on my first account was waved!
First class service!!
The phone was answered quickly
The phone was answered quickly, as was my query, by a most pleasant representative.
As a somewhat confused new customer…
As a somewhat confused new customer (having forgotten my password AND memorable information--so much for being remembered when attempting to reset my password!!) I rang up and was answered almost immediately by an incredibly helpful EMMA who sorted my problem quickly, cheerfully and provided the assistance I needed. A real pleasure and a credit to MHBS. A***** as customer service goes. Thank you!
Staff always friendly and willing to…
Staff always friendly and willing to answer any questions
Account password query
Easy, comfortable, explained well and got account issues sorted out with a friendly advisor.
Great personal service
How refreshing to get through to an actual human being! Rachael guided me through operations to adjust my savings account so easily, professionally and most of all friendly.
I'd give 6 stars if I could. I will be recommending friends to bank here.
One very happy customer😊
Good customer service
Good customer service, gave advice without being pushy
Andy the cashier was very helpful and efficient
Very helpful and efficient
Alicia
Alicia, was very helpful today. She was very patient and clear with her instructions. I would definitely recommend Market Harborough Building Society instead of the big banks for excellent customer service.
Jennifer was extremely helpful to…
Jennifer was extremely helpful to myself and my husband in opening an ISA. We both enjoy our experiences at MHBS. It is much nicer to interact with a real 'person' who can assist and answer any questions which arise
Service received
My wife and I visited the Market Harborough Building Society yesterday and received first class service in rearranging our accounts. Claire Reedman was very efficient and resolved our request.
Great practical advice and very helpful.
Great practical advice and very helpful.
I talked to a real person
I talked to a real person, who helped get me back on line.
Hurrahhh
Laura in the Kettering branch was very…
Laura in the Kettering branch was very helpful. We were served quickly and efficiently.
Friendly and professional
Very friendly, patient and professional assistance given when I locked myself out of my online account.
The operator was polite and dealt with…
The operator was polite and dealt with my enquiry promptly and efficiently.
Emma was very helpful patient and…
Emma was very helpful patient and reassuring in sorting my query this morning.
Thank you Emma:)
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