Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The ring is perfect. It is very solid even underneath. The back of the ring is thick and as wide as the rest of the ring. It feels very substantial and heavy. I just cannot imagine anyone being di... Vis mer

Vurdert til 2 av 5 stjerner

I paid 30% above the gold spot price, expecting that premium to reflect quality craftsmanship — but I’m not convinced the workmanship justifies the markup. To make matters worse, when I weighed my cha... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Prompt delivery. Traded my mene platinum chains and pendant in for store credit on gold chain and pendant all went very smooth The narrow Figaro chain and dove of peace pendant met my expectations a... Vis mer

Vurdert til 5 av 5 stjerner

I've purchased about dozen Mene gold jewelries starting back in around 2019 and have always been very pleased with my purchases. Their quality is excellent along with their customer service. They're... Vis mer

Informasjon om virksomheten

  1. Smykkeforretning

Opplysningene stammer fra ulike eksterne kilder

Menē crafts 24 karat gold and platinum investment jewelry™ that is transparently sold by gram weight. By combining innovative technology with timeless design, Menē restores the ancient tradition of jewelry as a store of enduring value.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I love Mene!

Thank you for making beautiful works of art into jewelry pieces we all can wear. Pure metals no mixed metal junk. At a price point that is affordable! I love my 24k ankh will proudly wear it for life!

27. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Mene Jewelry: Golden customer service from another age

Mene is more than a company with great customer service. It is a culture of service that makes you feel like you are back in 1925 and just pulled up a the Monte Carlo Casino in a Rolls Royce driven by a private driver and the door is opened by a butler waiting on your every whim. I know of no other company with better customer service in 2025. Not for cars, food and beverage, hospitality, nothing; and Mene is just a jewelry company.

That is just the service though, and for that alone, the products are worth the roughly 30% premium of the price of the metals. This premium is transparent by the way and well worth each and every cent.

Next, the quality of the gold and platinum is unmatched by anything else in the world. I have travelled to Dubai, and India, and all around the world, and no where on planet Earth is there a better 24 karat gold or PT.999 platinum jewelry. Personally, I love them both, and when I really love a piece I buy it in both gold as well as platinum. Depending on the outfit, you can make one color or the other accentuate your look best.

Mene is a stellar company, with an incredible team, and no, they did not pay me a dime to write this review if you are wondering. I am just a long time fan who appreciates the finer things in life. If you do too, give Mene a try, you will not regret it.

But hey, if for some reason you do, they will make it right every single time.

22. mars 2025
Vurdert til 1 av 5 stjerner

Unprofessional customer service

Their response times are consistently slow, often taking anywhere from hours to days to get back to me. Despite my prompt replies, including responding to their emails within minutes, they still take several hours to acknowledge my communication. Whether I call, live chat, or email, I’m met with delays, and the entire process is characterized by prolonged back-and-forth exchanges.

13. mars 2025
Anmeldelse skrevet uten oppfordring
Logoen til Menē

Svar fra Menē

Hi Stevie,

Thank you for reaching out. We are sorry about your experience with our team. We aim to respond to all communications within one day and, for urgent matters, within one hour.

Depending on the volume of tickets we receive and the case's complexity, it may take some time to resolve, but we should keep in touch daily for status updates.

We are not able to find any tickets under your name to investigate. Please send us an email to service@mene.com to the attention of our VP of Customer Care so that we can help you.

Thank you,

Menē Customer Care.

Vurdert til 5 av 5 stjerner

I had a fantastic experience


I had a fantastic experience with Mene customer service! They provided an excellent selection of chains to perfectly match my pendant, ensuring I found the ideal fit. Their team was also incredibly knowledgeable, offering helpful suggestions on various other items without any pressure. Most importantly, they addressed all my queries efficiently and even made necessary price adjustments, making the entire process smooth and hassle-free. I truly appreciate their dedication to customer satisfaction and will definitely continue doing doing business with Mene. Highly recommended!

15. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I purchased the Coptic cross and could…

I purchased the Coptic cross and could not be more pleased with the quality, look, and feel of this piece. It feels like pure royalty when I step out wearing it. I have gotten so many compliments and inquiries about where I made the purchase. Thank you for your consistency in providing well made, high quality 24k gold.

1. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Misleading photos

I’ve dealt with MENE once before, loved my order. Recently I ordered a pendant from them. Just got back in town from a trip and it’s been about 2 weeks since it was initially delivered- opened the box and was shocked. The pendant is literally half the size in real life as it looks in pictures - it’s literally smaller than a dime. Pics are doctored on their site. Very very disappointed. This Gemini pendant looks like something you’d gift a baby!

28. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Menē

Svar fra Menē

Dear Jon,

Thank you for reaching out. We're sorry you're disappointed with the size of your Gemini Medallion. We use real product photos on our website, but some products may appear different than their actual size due to photography techniques.

We recently added product dimensions to help our customers.

Our Customer Care team has emailed you to help you replace your pendant with a product you'll love.

Sincerely,

Menē Customer Care

Vurdert til 2 av 5 stjerner

I couldn't recommend it any more

The object is very beautiful and corresponds well to the description but unfortunately I cannot rate it better in relation to the absolutely catastrophic delivery service. How a company that calls itself serious like "mene" can choose a delivery service as catastrophic as Fedex, it's not serious. Your company should check the quality of the shipping service even if it doesn't come from them directly.

27. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

They don't tell you the actual width on…

They don't tell you the actual width on the website or when my product arrived of my chain. It came in person more thin that I wanted. I complained, they are now telling people about the widths of chains. But not before charging me over 400 dollars for a "restock fee"

21. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Menē

Svar fra Menē

Hi Chris,

Thank you for reaching out. We are sorry about your experience, and we want to help you. Please email service@mene.com to the attention of our Vice President of Customer Care.

Thank you,

Menē Customer Care

Vurdert til 1 av 5 stjerner

I ordered it on 2/14 /2025

I ordered it on 2/14 /2025 . I am still waiting for my package !

27. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til Menē

Svar fra Menē

Hi Mi,

Thank you for reaching out. Please contact our Customer Care team at service@mene.com with your order number so we can help you.

Your order may contain Crafted-on-Demand items that require extra artisanship to complete. Most pieces ship within a week, but some require additional crafting time.

Sincerely,

Menē Customer Care

Vurdert til 5 av 5 stjerner

Commitment to Service and Detail

I have made several purchases from Mene and can confirm the pieces are of high craftsmanship and value. I have also returned pieces without issue, and used their buyback policy for one item. All of their services have been seemless, and I appreciate their commitment to service and detail.

16. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Gift

Purchased for my niece hs teacher that started wearing jewelry to work. She loved them!

27. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Figaro Chain / 27.68g

The word ‘Aura’ is derived from the Latin word, ‘aurum’ meaning, ‘shining dawn.’ All refined, 24K Gold, no matter what the shape, is beautiful.
What Mene designs and creates is not only of beauty, but also works of art.
My 24 K, 27.68 grams, Figaro Chain is a beautiful work of designed art, that will always, at the very least, hold its value. It has a discretion about it, but adds elegance. I love Mene’s ethics and transparency. Their customer service is fab!

4. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered a bracelet as a gift for…

Ordered a bracelet as a gift for Christmas. It was too big. I asked to be able to return it and the lady in the chat said yes I had 7 days to request the return. They sent me the return label. Then another lady emailed me and said they were going to charge the 10% buyback fee and the only thing they could do is give me credit. Terrible return policy. Mene responded. Yes that's their terrible return policy.

25. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til Menē

Svar fra Menē

Hi Gregory,

When you initiate a return of a Menē item, you must accept our Return Terms. These terms state that returns for a full refund are subject to a 10% restocking fee based on the total price paid for each item.

Many retailers charge a restocking fee to cover the expenses of preparing an item for resale. To avoid paying a restocking fee, you can receive your refund via Menē Credit.

Sincerely,

Menē Customer Care

Vurdert til 4 av 5 stjerner

I would like to start off by saying…

I would like to start off by saying thank you for making my purchase easy. The packaging was nice and discreet. I love that Mene wrapped the chain in a nice box with a ribbon. My only negative thought was that the image on your website is misleading. The Mene Narrow Chain looks like it’s a bit bigger on the website and when my girlfriend opened it up on Christmas Day, the chain looked like the size of some Reach Floss.

25. desember 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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