Manchester City FC Anmeldelser 

I ordered and paid for Away Shirt 2020-21 for my son on September 3. Since that time, I have not received an explanation from the store why they did not send me my purchase. Now they tell me that they are not responsible for delivery.

My nephew is a massive man city fan I ordered him the man city 2020/21 home jersey small and personalised and what arrived was xxl away jersey with someone else's name when I contacted man city customer service they were very rude even tho it was there mistake I ended up having to pay to send it back eventually got refund for jersey ordered on sports direct instead and still haven't been refunded for postage I'm absolutely disgusted with the service having to explain to a child that he has to wait longer as they messed up never again

As a lifelong Manchester City supporter , as David Silva was leaving , I decided to write him a letter saying goodbye and how good he was !
I sent the letter 3 days before his exit at Man City and they didn't give him the letter and every time I try and write to the actual Man City email , they just send me the same automated email !
Very disappointing (how will I get to write to David Silva now , he is in Real Sociedad)
I want a reply .

I ordered a top - Large. I always buy large. However the top was very tight fitting - so tried to exchange for XL.

Firstly I paid £4.95 pp for the original order.

The returns policy only covers faulty items - though I'd suggest wrong sizes are faulty as giving poor info.

Anyway, charged another £4.08 to return.

If I still want the XL - it would cost another £4.95pp.

Forget that!

So over £9 put of pocket.

Not seen any other company with such a strict returns. You would think a company rolling in money like MCFC could treat their fans/customers better.

Will not be using their online serve again.

I’ve been a season ticket holder for 15 years, have always bought direct from city, but will never use this (apparently franchised) outfit again. Shambolic organisation and no regard for customer service. Shame on MCFC for allowing these people to represent them.

Bought a brand new shirt for my wife, on opening package was shocked to see shirt just screwed up in a bag, which obviously had been opened by someone else. Obviously unhappy about this, so rung and emailed customer services, eventually spoke to a guy called Chris who basically called me a liar and fobbed me off. First time in years a good designed shirt been done, but wish id not bothered buying and will definitely not be using online shop again.

Massive fan of the club-but dont order anything online as they can never get the order right. Very disappointed with the customer service on line especially when you consider the prices that they charge. im only giving a three star because im a fan of the club.

i asked for my last payment for my season card to be put on hold due to my income being severely affected due to current situation. RESPONSE FROM CITY?? DIDNT WANT TO KNOW. NO SYMPATHY WHATSOEVER. THE PERSON I SPOKE TO HAD NO CUSTOMER RELATION SKILLS AT ALL. I WOULD HAVE GOT A BETTER OUTCOME OFF HITLER. ABSOLUTELY DISGRACEFUL WAY TO TREAT A LOYAL FAN WHO HAS BEEN SUPPORTING THE CLUB FOR 50 YEARS. THANK YOU FOR YOUR CONTINUED SUPPORT AS CITY SAY ALL THE TIME. IN THIS CASE NO SUPPORT FROM THE CLUB AT ALL.

ROBERT

Don't expect to be refunded postage costs for returned faulty goods.

Online purchase made November 28th, Shirt returned as faulty. Direct replacement is not company policy so second shirt ordered then returned with exactly the same fault ( conceivably the exact same shirt).
After phone calls and emails with photographic evidence etc., refunds for the cost of each shirt has been received. Reimbursement for postage costs remain outstanding however.
It is now 11th. February and my last promise of a return phone call regarding postage costs from the 'Finance Department' was made over a week ago,(I will not hold my breath).
My experience dealing with the 'Customer Service Department' is one of frustration after jumping through all of their hoops, at being fobbed off with false promises with the feeling of being ignored and cheated.
The amount of money involved here is less than £15 however this non refund experience has disturbingly been repeated with many online customers, just read through the reviews.
Of course all the above dealings were through 'Fanatics'/'Kitbag' who presumably are contracted by Manchester City Football Club to run their Online Shop.
On 22nd January I wrote to Manchester City Football Club direct about the above concerns. Unfortunately to date not even an acknowledgement to my letter has been received.

Kept getting error messages when I tried to book for tickets online. Gave up in the end but found that they debited by bank account numerous times and they wont give me my money back. They should not be debiting my account if they are not able to issue me with tickets.

Great customer service. Had an issue with a shirt and the extra badges coming off. They replaced it, collected the faulty one and sent me half a refund as an apology.

I am not a fan but my son is a mad Man City fan. On his Santa letter this year he said he wanted a personalized shirt. I decided to take advantage of thr black Friday deals and ordered him a personalized shirt, socks, shorts and hoodie. This was on the 29th Nov. I was careful to check that everything was in stock as I did not want to risk the delivery being delay due to one item being out of stock. Roll on over 3 weeks later and no sign of the order and no email contact. Phoned customer service....DIASTER. I have never dealt with a "service" that is so non engaged with zero level of common sense and does not give a damn. I was told that they delayed the order as the shorts went out of stock. I asked them to send the other items. Roll on the 6th of Jan...still no order. Phoned again to be told that they cancelled my order on the 23rd of Dec as all the other items went out of stock! I had just been told the previous day that everything else was ready to be shipped!!! Again no email or contact from them to inform me of this. Advice: please try not to order from this store....unless you really don't care if it arrives or not.

Ordered 7-8 Y kit beginning of December. Received today 17:30. Wrong item received (11-12 Y). Called customer services who advised they will not do anything to help until I return the item. I advised there would not be time to return and have it redelivered before Xmas (it's an Xmas present) but I would accept having correct size delivered and requested them to organise a collection of the incorrect item. This was refused and I was told to go to club shop (4.5 hours away) to exchange. Requested they speak to the club shop tomorrow to find a solution. Refused. Requested a refund. Refused. Although they did refund me the £5 delivery fee I paid but then refused to pay the cost of posting the item to return it.

The City website has said out of stock all week for 7-8Y so have rang three times prior to today to be told each time that the website just hasn't been updated and not to worry about the order.

It seems you decided to send the 11-12Y item, because there isn't any 7-8Y in stock, and just hoped we didn't realise.

Ordered the 125th Anniversary special edition shirt from the website and received an email confirming my order, days passed and after emailing the customer services team twice without reply i decided to ring them. The representative stated that i will not be getting my order as it is out of stock but still took my money! poor service on the website and poor customer service all round, really disappointed as i will probably not be able to get the normal edition with them not informing me my order will not be processed as that is now sold out online. For a club with lots of loyal supporters I would expect better.

Big city fan, did the tour today and loved it. A big thanks to Josh as he was great.

Big fan and supporter of the club, who spends alot of money every year at MCFC... However, the customer service department team who deal with online club shop queries etc, all require the sack and people who know what they are doing and have experience of what customer service actually means need appointing. A complete and utter farce and their automated email reply system - which states a response in 24 hrs - is a joke!!! SIX DAYS is more like it. I cannot tell you how disappointed I am with my own club.

I purchased (as a guest) a jersey from the Manchester City on-line store. After a while of not receiving confirmation of my order, I sent an email to their customer service. I received an automated response that my query would be answered within 24 hours. No reply and still no acknowledgement of my order 24 hours later. Again, I submitted an email, same reply. Suspicious of fraud, I contacted my bank. I was surprised to see that a company called Kitbag had charged my account. After a Google search I found numerous complaints regarding Kitbag and that prompted me to reverse the charges, which was successfully done. However, later on the same day, Manchester City have charged my account! And a day later, I received an email that my order has been shipped. I have sent emails to cancel however I receive the same automated response. For an international company I find this level of service extremely poor. Be warned! You will be charged twice! I am still battling to get my money refunded, any advise will be welcomed.

Not a fan, or from Manchester, but did the your recently.
They've recently upgraded to tablets for everyone to help pass information. The guide was fantastic and funny ( his name slips my mind )
Would definitely recommend it as a day out.

Did the tour excellent day out
The tour was informative with an excellent guide who had a vast knowledge of citys history but also had an excellent sense of humour to make it a well worth experience